Came to clean a clogged kitchen sink Great service. Very reasonably priced. Very happy with this service.

I called a few places because our plumber told us we need a snake longer than they can accommodate. So we called a few places, and this place happened to be the one that could come to us first. My husband asked what time he could come, and he said he would be there within 14 minutes. My husband said no problem, I just want to know because we have dogs and I will lock them up. We have two Rottweilers, one is a puppy, and the other is 2 1/2. I know, rotties have a bad rap, but it should really be the owners that have a bad rap-on that note, we've spent excessive time and a lot of training with our dogs, and we recognize that dogs, regardless of the breed is not to everyone's liking. But at any time that someone comes over, we always put the dogs in their crates individually. Nothing changed with this one. The man announced he was coming, the dogs each got locked up in their crates, the gentleman by the name of Rick came in he asked my husband where the laundry room was, my husband walked him there, he checked out the laundry room, he told my husband to flush the toilets, run the water, came back out, looked at the dogs locked up in their individual crates and told my husband he'll come back when the dogs aren't here. Really? What was the problem? We've had many workers come to the house and no one has ever done that, we were in an awful terrible bind, and we needed to be snaked because we cannot run water in our house right now without a flood and sewage discharged. I will never ever call upon this person's service and to all those looking for help, if you have a dog, think twice, even if you take preemptive manners in your hands as we carefully did, this guy will abandon you and leave you in complete despair! Really a disappointment!!Again, we took the initiative and had the dogs crated and there was no need to do that-he asked to call when the dogs are not here, so we will probably give him a call in about eleven years! read more

Had a complex issue with one of my bathroom drain lines that usually freezes & clogs in the winter but typically clears up in spring. This year, it didn't. Alan was amazing. He relentlessly tried to snake it out for about 2 hours but it wasn't really doing the trick. He said I needed to have my septic company install a clean out and have him come back to jet the line, which I did. When he returned, he went in with a camera and explained there were a few dips in the pipe where waste water and sludge collected and froze during this past winter creating the blockage. In addition the pipe is not buried deep enough to keep it from freezing, yet if any deeper, waste wouldn't flow to the tank (it's a very old system). Considering the time spent, I feel they were fair with their pricing. No upselling. I also appreciate the time he took on the first visit and the 2nd to investigate and explain the issue. read more

We had an issue with floor drain. These guys quickly came out and traced the problem to a problem with an underground pipe. Quick service and fair prices. read more

These are the hardest working guys in the industry. For basic rooter service, you pay whatever rate the call is on. If it's a slow weekday, it's one price, if it's an emergency it's higher. They give you a 30 day guarantee and the total price is only up to the highest rate for the call. So if they charge you for a daytime call, and you have to get them back in the middle of the weekend, they charge you the difference and nothing after that. You do NOT want to ever need a rooter service, but if you do, this one is top of the mark. Most of the guys have done the work long enough that they just know where the clean outs in the ground are and can dig for them in one spot. They can tell you if its roots, a collapsing pipe, or if SOMEONE just flushed too many things that aren't flushable. If it is something that needs correcting in the pipes, I SERIOUSLY recommend that you start getting quotes to have it fixed starting that day. My home has *3* exits to the sewer and 2 needed serious repair. read more

Great service....called me back and was out here in 15 minutes and clog free in an hour! Guzman was courteous and professional! Definitely recommend! read more

My kitchen sink was clogged. I tried Drano, snaking it and a plunger. No luck. Arc O came out in 15 minutes after I called. Drain cleared price was reasonable. Very nice experience. read more

My plumber was unable to fix my clogged kitchen sink and he recommended I call Arc-o-Rooter. I was very grateful they were able to fit me in their schedule the same afternoon. Guzman did a fabulous job and fixed the clog! The fee was reasonable and worth every penny. I will definitely recommend their service! read more

Most impressive plumbing service I've ever encountered. They snaked a kitchen drain for me. +1 = fast response +1 = high quality work +1 = fair price +1 = good communication +1 = overall positive experience read more

They came to my parents house in Newtown and did a a great job as promised. Courteous, professional and isolated the issue immediately. Very happy with their service and the man that showed up to perform the work read more

Twenty minutes after I called, Joe started work on my clogged kitchen sink drain. Within the hour, problem solved. Neat, clean, excellent job. If only every contractor was this prompt and professional. Great job! read more

I was totally shocked that the time between my call and my problem being solved was less than 2 hours. We have an old house with guess-where-this-pipe-goes plumbing and, at the time I called, a sink and shower that wouldn't drain at all. Joe was totally unfazed by the puzzle and the problem. Not only efficient, but pleasant. And, the price was reasonable. Far exceeding expectations. read more

Yesterday morning, I woke up to the worst nightmare of all. Raw sewage was coming up through a shower after flushing a toilet. The worst nightmare of all. I called my plumber who recommended a septic company who recommended Arc-O-Rooter. There was one job ahead of me and he arrived with about three hours. He had to remove a toilet to snake it and all said and done, he was finished in about 30 minutes. The price to clear the main was $275. It'll take a lot more than that in prayer, mojitos, candles and well, truth be told, a bag of cheese doodles. Thank you Rick (and Jesus) for resolving this issue quickly and restoring my hope in, well, life. read more

We have an old house and at times we need their service. They are terrific. They arrive quickly and they are very efficient. Their prices are very low. I recommend them highly. read more

Called these guys after receiving an offensively high quote to clear a storm drain from Roto Rooter. Price was very reasonable, they came quickly, were very professional and were helpful in determining the problem. Snaked the storm drain from both ends with a 100' snake after waiting for a gap between downpours in the recent storm. I would not hesitate to call them in the future. read more

Kitchen sink hopelessly clogged. Called on a sleepy, Sunday afternoon and I got call back within 5 minutes. The tech, Joe, suggested I wait till the next morning to avoid overtime charges. He said he'd be arriving between 9:00 and 9:30 and was knocking at the door @ 9:05. He snaked the drain and was done in 20 minutes. Clean and courteous. $145 is a lot for a 20 minute house call, but that's the way things are nowadays. Better than paying some kid $50 just to have someone come back to do it again for the 2nd time. read more

I called Arc-O-Rooter because I had problems with my kitchen sink drain. Within 2 hours Joe was at my house, snaked the line and fixed the problem. He was wonderful and gave me tips how to avoid a clog in the future. All in all, I feel incredibly lucky to have called this company! Recommend them highly!! Awesome! read more

Mr. Alan Falls, the technician who successfully and quickly solved my drain problem, was friendly, knowledgeable, helpful, and neat. He also offered valuable advice for avoiding future problems. I recommend Arc-O-Rooter without reservation and with great appreciation. read more

In the past 25 years, Rick from Arc-O-Rooter has been to my home about 5 times for plumbing problems. Unexpectedly today I found my kitchen sink had backed up and I needed an industrial strength snake to unclog the pipe. Without hesitation, Rick reassured me that he would come and fix it. Oh - did I mention that it is Saturday, 11 degrees outside with ice and snow all over - and I am certain that he has had plenty of emergency calls with people far worse off than myself. But the professional that he is - everything was taken care of in under an hour and I am completely and totally grateful for a job well done and a team that is nothing short of the absolute best - bar none. Thanks Arc-O-Rooter - you made my day! read more

Don't even think about calling anyone else! The man came over to snake my shower drain. He was on time and very courteous. Turns out, the drain wasn't clogged. Because I only use the shower, the plug was stuck. He unstuck it and left.Very honest! Roto-Rooter was here last week for the same problem. He quoted me a price of $400+! So glad I called my neighbor and he recommended Arc-O-Rooter. Oh, by the way, if I did need the drain to be snaked? The cost would have been about a third of what RR were going to charge. Highly recommend! read more

Called on a Saturday morning due to the kitchen sink being completely clogged. Got a call back within an hour. Tech' came right out to my home in Sandy Hook. A nice, clean cut young man, polite and courteous came to the house quickly. Assessed the problem and rooted all the way from the trap to the septic tank. He was done in about 15 minutes and even cleaned under the sink from where the pipes leaked. Great company and excellent service. Reasonable price, especially for a Saturday. read more

Was told by potential buyer's septic inspector that there was a clog in a line. That same inspector recommended Arc-O-Rooter. Gerardo came as scheduled and advised that the "inspector" was incorrect and actually dug up the section where the water comes into the junction and demonstrated there were no issues! They potentially saved me hundreds of dollars. Will recommend them any chance I get read more

Toilets wouldn't flush. Running water in sink make toilets bubble. Called on Saturday evening hoping to get someone to come out on Sunday to check. Gerardo called me back at 10:30 pm and showed up at 10:30 am on Sunday (Father's Day). I had dug the septic cover. He dug another access point, snaked back into the house and had problem solved in a hour. He said not unusual for galvinized pipe to narrow after 30 years. Very responsive, prompt, professional, very reasonably priced. Have to thank other Yelp reviewers for making this company my 1st call. Hope this sends others business his way. Well deserved. read more