I am highly disappointed in Drain King. Had them out to snake a sink drain and once they started it was discovered the pipe was broken, they could only snake to the break. I had the pipe replaced. Called Drain King to come back to continue snaking but was told they were charging me again. This is unacceptable and not a way to do business. When told I was to be charged twice, I rather do business with someone else. read more

They told me I need to buy a new toilet for $800 but all it needed was a 10 minute job to replace a gasket. Charged me $59 for doing nothing. Don't call them. read more

Awesome friendly professional reasonable honest on time the whole package you won't be sorry thank you

Lenny came out to give us an estimate on a huge o o Len with a leak from the bathroom to my Liborio ñ ceiling. He is the 4th person to access this problem in 5 years. I never mentioned others had attempted to fix this issue. He assessed the plumbing problem and fixed it. He had people to refer if we want to get an estimate. It took a plumber, tile person and carpenter to get this problem resolved but it was done right! Are they the cheapest? No but they are fair! read more

James and his team were terrific to work with. I'm a new homeowner, and had very little idea what the problem was when the drains in my house backed up. I called these guys and they sent a team over to my place within half an hour. The first two people on site were courteous and nice to work with. They even insisted on putting down drop clothes to make sure they didn't get my floor dirty (even though I insisted it wasn't a problem). James then came by slightly afterwards, to check in and see how everything was going. He talked me through everything he was looking into, and then offered a few suggestions of what we could do to fix it. There were even a few small things James noticed when he was here (our kitchen sink had a slight leak, and a pipe was installed incorrectly, and James took the time to fix those for free). Even though we found out our house is going to need a bit more work, James wasn't pushy and told us the best next steps-if we'd like to move forward. Anyways, all around it was a good experience for a problem I was not looking forward to-so I really appreciate working with James and his team. read more

The owner of the drain king James called and together we worked this out like two adults. Once again, the two workers Jason and Mike were very professional and efficient. I am glad to re-write my review and will use them again. read more

The Drain King team came within the time frame they promised. They were knowledgeable and experienced and did the necessary repairs. I highly recommend James and his team. read more

The Drain King was recommended by a friend after I recently moved to the area and bought my first house. Cue the plumbing problems! Talk about a pain in the neck. There's nothing worse than not being able to take a shower because of a clogged drain. One call was all it took for quick service. James came the same day that I called and quickly diagnosed the cause of the clog and cleared it. Now I can take a shower again. What a relief; I was starting to smell! Thanks, James! Awesome, prompt service! read more

James and his team are top notch! I'm a long distance landlord living across the country and I trust him 100% in my rental property. From slow drains in bathtubs, broken shower diverter to dishwasher drain issues, James has always been to my rescue. It's a peace of mind and comfort knowing the plumbing in my property is in good hands! read more

James is a house-saver! It was 7:45 in the evening, and when I went to turn on the hot water, there was just a trickle. I went downstairs to check out the water heater, and there was a flood in the basement with gallons of water gushing out of the ceiling in the bathroom. I ran upstairs and first called that well-known plumbing company, who told me they could have someone here at 8:00 a.m. the next day. I told them I would have to build an ark by then, but they said they couldn't come any sooner. So much for 24/7 service. I then went on Yelp (with a rising flood increasing every minute), and saw that the Drain King had several good reviews, so I hurriedly called them. The woman took my name and number, and within minutes James called me. The first thing he did was to walk me through finding and turning off the shut-off valve for the main water line. Just by doing that over the phone he probably saved me hundreds of dollars worth of water damage. He was at my house 45 minutes later, and was able to locate and repair a burst pipe. He was very personable and knowledgeable, and gave me some good advice going forward. I heartily recommend this company to everyone. read more

James was helpful in identifying where a confusing gutter system was draining in my new home and unclogging a long-standing clump of dirt and debris. He came to my home multiple times on short-notice and worked diligently to identify the problem and help troubleshoot a fix. I am impressed with his professionalism and responsiveness and definitely recommend his work. read more

The Drain King is a professional outfit. James returns calls, shows up when he says he will, gets the job done right the first time, and charges a fair price. Mike also does excellent work and in doing so saved me some money. I use the Drain King both for my house and for our rental properties. And, if you have an emergency, they are there. Two hour response time for a blown water heater. And....no plumber's crack! read more

Had a great experience with James and Mike. They came to fix a leaky toilet, did the job quickly and well, and gave me some great advice about our new house in the process. Definitely recommended. read more

Called for a leak in a cast iron pipe in my cellar, and they came out to take care of the immediate issue. The work itself was fine, but I was told the job would require more work and replacement of pipe behind a wall and beneath a floor. My complaint is with cost. I was charged $600 for 2 hours of work and a 10 foot section of PVC pipe, and then quoted that it would cost $800 for the remainder of the job - the best price they could offer. I was stunned by the price - $300 per hour! Called another plumber who finished the job for $160 in less than an hour. read more

James is the best!! We called him over the weekend about a pipe that was leaking. He was able to find time to squeeze us in quickly and fix the leak without cutting a hole in our ceiling, which saved us money. James was quick, reliable, trustworthy and professional. If you need a plumber I highly recommend calling James, you won't regret it!! read more

I called Drain King around 10am to inquire about a clog my kitchen sick/garbage disposal had. James himself called me back no more than 5 minutes later and let me know what the likely issue was and the approximate price to correct it. He said someone could be there within the hour. Sure enough 35 minutes later 2 plumbers were here and corrected the issue in about 20 minutes! very professional, courteous and timely and fair priced!! :) i would recommend Drain King to anyone! Thanks James and Mike D! Job well done! :) read more

You don't necessarily want to have a texting relationship with your plumber, but when you live in an old house with old pipes, it's important! James has been a life saver to us on multiple occasions and he's always there very quickly--sometimes even the same day. Our next door neighbor's pipes burst over the winter when they were out of town and they returned on a Sunday night and we gave them his number--he was there first thing Monday morning. We'd definitely recommend James for all your plumbing needs! read more

I am a first time home owner and when I had some water build up in my basement from a leaking water tank, I freaked out! I called a well known company and the rep gave me the run around. I decided to call another company. The first one that came up was The Drain King. I called left a message thinking that no one would call back. Within 10 minutes, I received a call back and we scheduled an appointment for the NEXT day. When Lenny came to my door I was so relieved. I showed him the problem and he assured me he would take care of me. And he did! He was professional and pleasant and talked me through the whole process. He provided me reassurance that everything was going to be ok. The job took maybe an hour but it seemed like 10 minutes. Thank you Drain King and Lenny for your quick response. Thanks for putting me at ease, fixing my problem and welcoming me to CT. God bless you and your beautiful family!! Best first experience. The Drain King will be my first call if I have a problem in the future. read more

James is a reliable, capable, professional, and affordable plumber. I have an ejector pump in my basement that was not vented outside when the house was built. The smell was awful. James assessed the issue, fixed it within an hour, and now my basement is odor free!! He rocks!! read more

Succeeded where all other failed. After flooding twice in one week we finally got help from James. We had estimates and ideas from three other companies on how to repair our storm drains and decided to get one other opinion from The Drain King. Instead of giving us an estimate he simply fixed the problem (I shouldn't say simply it was a complicated issue that took a bit of time but he ultimately delivered and at a very fair price as well). Professional, courteous and cost effective - thoroughly cleaned up after job thoroughly as well. Highly recommend!!! read more

James is the man. He was the 3rd plumber to come in to help and wow within 2 hours he fixed the problem! What a quick efficient worker with all top of the line tools. He explained the issue to us and showed us. Also his pricing is amazing! You will not be sorry if you choose James the Drain king. . read more

Called this afternoon for a leaking sink that became a real problem with some minor flooding. I wasn't sure of who to call as I am not from this area and noticed some good reviews on here so I gave them a call. I was called back immediately by James and I explained we needed help right away and he offered to have someone come over asap. Mike showed up soon after and along with another technician and were able to assess and repair in a very short time. They were courteous and professional as well as kind and extremely reasonable I will definitely be recommending them. Five stars !! read more

The main sewer line at my rental property was clogged and backing up into the basement on a Saturday evening and after frantically calling several different plumbing companies, The Drain King was the only one to respond. The owner, James, was very helpful and considerate. I explained to him that I live in New York and was unable to meet him there, He said it wouldn't be a problem and he would call me with a price before he did any work and that I can pay him with a credit card when he was done, he even sent me a video with his phone showing me the work that he did. He was very knowledgeable and fixed my problem quickly and with ease. read more

James helped me out of a jamb. After a different customer had to reschedule, he came over and replaced a good five feet of rotten cast iron pipes and elbows that had stopped up tight. Would highly recommend him for any size job from a clog to a whole system. read more

I used this service 3 times, and all three times have been wonderful experiences! Today, I called them and they were over (I kid you not) in five minutes! They are honest, neat, experienced and have fair prices. I highly recommend them. read more