I am still in the research process for this project, but I can say how impressed I am with Water…read moreHeaters Masters. They responded to my request so fast I thought it was a bot, but it wasn't. A real person called and left a message. I called back to explain what I was interested in and he scheduled an appointment for that day (I think). I was assured that I'd be called or texted when the technician was on his way. I expected to have to wait the full 2-hour window I was given, but no! I was called about 5 minutes before the window started to see if I was still available. The technician arrived exactly on time, right at the start of the window! After a short explanation of my needs he just said "OK, let's take a look at the space and talk about it." He explained every step of what they'd do to install a tankless water heater, he looked at the whole area to check for pipes, electrical access, spacing inside and out for a condensation line - making feel very comfortable that it would be planned before the installation to avoid last minute issues. A big plus, he told me he'd be part of the installation team. He also told me I should go ahead and get another few quotes. I think these guys are confident they're giving the prices in the sweet spot of costs. Then we spent time just talking about landscaping and plants! I'm not in a hurry to start this project, it's on my list of improvements and I'm just starting to investigate. However, I'm extremely impressed with the service given at this stage, the thorough approach in explaining, and the honestly. I will get another quote, but the next one has a high bar to cross; not only the service, but Water Heaters Masters quote was WELL below the only other quote I had gotten so far. I have a very good feeling about WHM. I'll come back to let you know more when I've finished the whole project.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

Showed up on an emergency basis, at night, on a weekend. Very professional. Identified the problem…read moreand fixed it with alacrity. Clearly communicated the issue, what work needed to be done, and performed it. Would definitely use again and recommend. Five stars all the way!!

Zeek was early, thorough and knowledgeable and went above and beyond to diagnose and repair my…read moreissue....on the same day! Even made sure Gio was available with the water jet to clean my drain pipes! Fast reliable, great work....i have a new plumber for all my house's needs!

I would rather allow my home to flood before inviting In Demand back. I am fair, and will start…read morewith positive: they responded quickly, and the leak was fixed. the negative (BUYER BEWARE): Beto arrived and before any work had begun I made the mistake of telling him that my deductible was $2,500 and I was concerned about cost. He QUICKLY said that they could absolutely do the job for $2,500! I told Beto I was concerned that he was just quoting my deductible, and he said that he understood and he could do the job for $2,000. but he had to call in a smaller employee in case they had to go into crawl space and dig (the crawl space is very tight). I asked him what if leak was against the wall and no digging was needed, he assured me price would be adjusted accordingly. again, my fault for not getting this in writing. He attempted to get to leak from garage and was unable to, so had to cut into my family room floor and wall. As I guessed leak was against the wall and was repaired. No one needed to go under house. Beto called two other workers (according to him because they had a small stature in case crawling was needed). I never saw all three working, two basically hung out. At the end I was presented with the $2,000 bill, I asked about the adjustment since no digging was needed, Beto told me his boss said no. but he would be nice and deduct $100. I paid my bill and called the owner with my concerns-he said that a quote should never be given before the plumber could see the actual problem and he would talk to Beto and call me back. That was last week, no call back. I waited to write this review to see if the owner would make things right, or at least explain the charges. So beware of this company-or at least Beto and his quotes, don't make my mistake and agree under stress and pressure! I had an active hot water leak under my house and I should have known better, but I didn't and they took advantage.

I cannot say enough good things about this company. I called at 8:30am this morning for a frozen…read morefaucet in my bathroom. Edwin said I would have someone at my house between 11am-12pm. He then called back and let me know they would be early. They arrived at 9:30am, fixed my problem and were on their way. The team always shows up, does a fantastic job. They charge a fair price every time. I could not be more satisfied.

Luis did a great job replacing our shut off…read more Edwin was very accommodating to my schedule.

My wife and I recently hired Galaxy to replace our aging gas furnace and AC with a new 4-ton…read moreMitsubishi heat pump system, and the entire experience was fantastic from start to finish. During the estimate phase, Constantine was a breath of fresh air. Instead of pushing generic upsells, he actually "downsold" us by engineering exactly what we needed to work seamlessly with our home's downflow ducting. He was honest, straightforward, and clearly explained the system without any high-pressure sales tactics. For the installation, Mike and Diego were our crew. They arrived a little past the initial 9am window on the first day, but they worked incredibly hard and got the entire complex job done right on schedule. At the start of Day 1, I handed them a simple "homeowner's QA" list of things I wanted to check with them at the end. They were super nice, listened, and gladly accommodated every single request. The workmanship is top-notch. They perfectly sealed the exterior wall where the lineset exits, helped me get the Kumo Cloud Wi-Fi connected to my phone, and hauled away all the old debris, leaving the site spotless. As a testament to their technical skill, when I asked about the refrigerant line vacuum test, they had pulled it down to 350 microns--which is a great number and proves they don't cut corners! Pics attached of the final setup. If you want an HVAC company that is honest in the office and expert in the field, we highly recommend the Galaxy team!

fair honest and respectful. They're not here to upsell you. They're here to improve your quality of…read morelife through heating ventilation and air-conditioning. They came out to fix my air-conditioning, which went out in the recent heat wave. It was a simple repair so they said no charge. This type of customer service is unheard of today's economy. I could think of at least one other service that would have tried to sell me a brand new system.

Yaro dropped by on schedule to look at a leaking exterior faucet. After tightening an existing…read morefitting the leak was eliminated, with no need for replacement of any parts. I highly recommend Yaro and plan on using his services to replace shut off valves under our sinks.

Five stars for the super quick responsiveness and turnaround time. Our water didn't get warm one…read moremorning (taking a cold shower was horrible), and we called PG&E to see if it was something with the gas line, and they took a look and confirmed it wasn't. We then called Better Home, and they came by quickly to take a look and mentioned some stuff about our water heater, and we decided to get a new one since it was already 15 years old. They brought a new water heater and replaced it, and took our old one out. Super efficient. In regards to the price, it was what it was, but I looked up the water heater and it wasn't a super crazy markup to what they charged us plus labor, so I'm not complaining.

Professionalism by the installer and the installation looks great!…read moreThey went above and beyond to bring it up to code.

Called Water Heaters Only, Concord, CA to request a quote for a new water heater. The installation…read morewas done by Chris who was very knowledgeable, and patient as we dealt with city inspectors. Chris was very professional, and I highly recommend him and the business.

Our water heater decided to go out by making lots of extremely loud booms…read more I called Water Heater Express to replace our hot water heater. They also installed a recirculation pump which brings hot water to our master bedroom on the other side of the house. No long wait to get in the shower and have hot water really fast! Love this and saving lots of water. They were very professional, cleaned up after and stuck to their estimate. We were able to get a professional grade unit for a fair price. I highly recommend them and would use them again.

Robert at Water Heater Express was outstanding from start to finish. He was timely, punctual, and…read morevery professional throughout the entire process. His pricing was competitive, and he took the time to educate me on everything he was doing, which I really appreciated. The work itself was completed quickly and efficiently, and everything passed inspection with flying colors. It's rare to find someone who combines skill, honesty, and great communication so well. Highly recommend Robert and Water Heater Express to anyone needing water heater work.

It was a pleasure working with Alex and Viktor. Alex was extremely helpful when I experienced…read moreissues with very high water pressure caused by expansion after my PRV was replaced with a different model. He recommended a temporary solution to safely address the high pressure issue until the water heater could be replaced and the expansion tank installed in its permanent location. Viktor did an outstanding job with the plumbing work and water heater replacement. His craftsmanship and attention to detail were superb and met my highly meticulous standards.

Communications were excellent before plumber arrived. Plumber arrived on time, and did an excellent…read morejob.

We had a clogged bathroom drain and emailed Lett's Plumbing first thing in the morning. I received…read morea call back shortly thereafter, and they had Jeff at our house in less than an hour. Jeff quickly diagnosed the issue and cleared the drain. It turned out to be a hairball clogging the pipe. Unfortunately, I can't blame my husband for this one since he's bald. We were very happy with the prompt response and professional service. I would definitely use this company again and highly recommend them!

I had such a great experience with Letts Plumbing and wanted to share it. I initially thought I…read morejust had a simple sink clog, but it turned out to be a major clog out near the main sewer line. Not exactly the kind of problem you want to deal with, but their team made it so much easier. From the moment I called, Alexis in the front office was wonderful. Friendly, responsive, and on top of everything. She got someone out quickly and kept me updated, which I really appreciated. Adam came to the house, and he was fantastic. Professional, calm, and clearly really knowledgeable. He walked me through what he was seeing, explained the issue without any pressure or upselling, and fixed everything efficiently. You could tell he genuinely cared about doing the job right. It's rare to feel this taken care of by a service company, but Letts Plumbing absolutely delivered. I wouldn't hesitate to call them again and highly recommend them to anyone who needs plumbing help. I'm a licensed contractor, so I have exceptionally high standards and I don't hand out praise lightly. They earned every bit of this review, and I wouldn't hesitate to call them again.