Where can I start, a few weeks ago we lost power at our 5 unit private condo association on a…read moreSaturday.....of course. After a visit from a local electrician, we determined it was some bad fuses in our very old main breaker outside. To no fault of the first guy, he could not get the parts until Monday because no electric supply shop was open. That's when I made the best decision to call Gagnon Electric. After giving him the fuse information that we needed provided by the first electrician, Bill senior was able to call a supplier to open to get us the parts we needed and able to come right over to put them in and get us up. I wish could say that was the end of the story but sadly, due to the age of our electric stack it was not. While there, Bill stressed the poor shape of our whole stack using phrases like "borrowed time" and "real bad shape of it were to go completely". He did this with a friendly disposition all while stressing the urgency of the situation and I felt no pressure from him at all. I thought we'd have some time to weigh our options but I received a call from bill a couple days later reiterating his obvious valid concern of the state of our electric panel. We don't have a lot of money in our association and he very reasonably offered payment options for us. Ultimately I could have gone and looked at other quotes and options, but given his years of experience and straight shooting, and my basic understanding of the technical aspect, we decided to go with Gagnon for the work. From there bill went to bat for us with the electric company as they were trying to have us take on an unreasonable amount of additional work that we could not afford due to their "change in standards and requirements". After a couple weeks of seemingly insufferable back and forth with the electric company (and a few threats of going to the PCU), Bill was able to get them to cooperate and agree to a reasonable solution. From there it was scheduling a date which occurred as planned with no delay and a timeframe of when we'd be out of power for on that day which also couldn't have been more spot on. Although the work was extremely difficult and challenging (even the electric inspector asked him why he took on something so difficult) bill was able to complete this making it seem like just another day in the office. I can not express how highly I recommend Gagnon electric and I will use them again and continue to recommend them from here on out.

100% HONEST UNBIASED CUSTOMER REVIEW. BEWARE: Gagnon Electric has truly DISHONEST PRACTICES and has…read moreFOUL BUSINESS WAYS. SAVE YOURSELF IN ADVANCE! BILL IS WAY TOO OLD OR LAZY TO CARE FOR CUSTOMERS AND REALLY SHOULD JUST RETIRE/QUIT/END. UNSAFE TO HAVE A GUY LIKE THAT WORK FOR YOUR ELECTRIC. Listen to this true story: I had the absolute worst experience, first phone call I called them with full confidence if they could help make an estimate to install my Tesla Y. He hurriedly says to me on the phone when I ask if he's sure he can make it: "Listen maam, if I SAY I'm gonna be there, I'm gonna be there! That's my WORD." Hangs up. On the day of the appointment, he is supposed to arrive between 10-1 that time I took off from work for the appointment. Not only does he never show up, when I call at about 2pm asking what happened, he make some fake excuse IN HIS VOICE that "this isn't bill, he isn't here right now and can't make the appointment because something came up suddenly", then when I ask to reschedule or why they didn't tell me in advance, they YELL "we can't come today! go to another person! " and HANG UP, noted again on me. Without rescheduling or anything, so I think that's that and I book with someone else and forget them. Then in the morning TWO DAYS AFTER their missed appointment and getting hung up on when following up, they randomly call and leave a message at 8am saying "We will be there in about 15 minutes" WHAT??!?!?! My appointment was TWO DAYS AGO and they just decided to schedule me in whenever they felt like it without telling me, or even knowing if I was available or interested still. Mind you, this is MULTIPLE DAYS CALLED OFF OF WORK TO WAIT FOR THEM. Thousands of dollars stolen by these days. No regard whatsoever to other people's schedules and lives and literally assume they can CHANGE THE TIME of the appointment to whatever THEY PLEASE without even CONFIRMING with the customer. Then when I called them that morning, they IMMEDIATELY started talking over me while I started speaking my issue, and CUT ME OFF MULTIPLE TIMES and when I asked why can you listen to your customer speak they literally said "Fine we're waiting for you hurry up" when I was voicing my complaint ABOUT BEING TWO DAYS LATE WITHOUT EVEN NOTIFYING ME OR RESCHEDULING. Not only did these guys cost me my days off time of thousands of dollars, they lied multiple times on the phone, made multiple calls to the WRONG CUSTOMER, mixed up peoples appointments, then didn't even apologize and HUNG UP multiple times when I confronted them about it. There is no slander here but THE TRUTH, the business is foul and the bill gagnon guy is WAYYYY TOO OLD to be working in business or electric. He FORGOT my appointment I called out of work for, didn't reschedule, then had the nerve to randomly show up mornings after without confirming anything or even seeing if I have availability. RUDE, DISREGARD FOR CUSTOMERS IF ITS A FREE ESTIMATE THEY DONT CARE ABOUT YOU OR YOUR TIME AND THINK THEY CAN ARRIVE WHENEVER THEY PLEASE WITHOUT CHECKING THE CUSTOMERS SCHEDULE AND CONFIRMING, AND TREAT REAL SUPPORTIVE TESLA CUSTOMERS LIKE CRAP. Even after all that; no responsibility, no accountability, constant lies and excuses to make up for their failures. DO NOT GO WITH THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY AND WANT GOOD WORK. THEY WILL FAIL PEOPLE THEY MAKE PROMISES TO THE DAY BEFORE, without even letting them know! They are quick to make excuses or blame the customer and don't try to make things right and will try to RANDOMLY show up at your house completely not acknowledging missing your appointment and the customer being upset!

This is the 2nd time I have had service from Mike-both for very different things. I can not say…read moreenough good things about him. So friendly and professional. Very Prompt response.... I can't ever imagine using anyone else for my heating/hot water needs.

Outstanding friendly service! Mike has always taken care of my heating issues promptly. I would…read morenever consider using anyone else. Highly recommended!

Straight up - My home air conditioning died and I was sure it gave up the ghost for good. I just…read morepurchased this home last November and the home was (re)built in 1999 so I'm sure it's the original unit. I'm sensitive to getting burned as I know this happens to be an industry where many (e.g., Heritage, in the local area) will exploit, upsell, and generally rip off vulnerable customers. Mike was super-reliable in returning my call. Makes a big difference knowing I don't have to wait until the next business day to get a call back. Although my problem didn't require an after-hours response, the fact he was willing to contact me as soon as he received the message proved his responsiveness. All that being said, I was convinced my problem was much worse than it really was. Mike saved me a lot of money and fixed the problem at the absolute lowest price. And my house is now a cool 68 degrees. The epitome of a local small business that deserves our support. Great job Mike.

This service is very responsive, prompt, and most of all very reasonable in their pricing despite…read moreat times responding outside normal business hours. Highly recommended!!!

Nick at Revs mechanical was amazing! Called in the evening and he was here the next morning just…read morebefore another heat wave! Highly recommend!

I requested service and was pleased to have a prompt response. Nick arrived on time and quickly…read morediagnosed the issue. He also entered the residence and removed his shoes, which was greatly appreciated by my tenant. He fixed the problem and was extremely professional. I highly recommend Nick and his company.

Highly recommend Custom Electric. Walter (a licensed electrician) arrived on time (early), was so…read morevery competent, engaged, and energetic. He was responsible, thoughtful, considerate, concerned about fulfilling the needs of the project...and did the work in record time. All my chandeliers were in place---quickly. And, perfectly. Looking forward to working with Custom Electric on future projects.

HIGHLY recommend Custom Electric - not only is their work top notch, but I was so impressed by…read moretheir workers as well. Super quick & responsive, hard working, fantastic attitudes. Also very attentive to correcting all safety issues they found in our home. Can't say enough!!

I contacted David's heating and cooling. Explained my situation (no A/C and it's the start of a…read moreheat wave) I was told they would be here in 20 minutes. And they showed up on time! Andy and Chris were very nice and professional. They spent about 1.5 hours and now my house is getting cool! (and less expensive than expected ) We will probably need a new one in the near future and will definitely call them to do it! We highly recommend David's heating and cooling!

Although parts for our hot water heater were still under warranty, David's Heating and Cooling…read morequoted us over $900 in labor to get it fixed--a sum that exceeded the cost of replacing the unit altogether. The problem turned out to be a simple pilot light issue, yet their approach made it clear that running up labor charges took priority over taking care of the customer. Communication was poor throughout the process, and when we attempted to call for resolution, the woman who answered the phone hung up on us. As the President of a company that employs a large blue-collar workforce, I understand labor costs--but I also understand honesty, fairness, and professionalism. This company failed on all three fronts. We ultimately called Locher Plumbing, who were professional, communicative, and ethical. They quickly ordered the necessary part, returned for installation, and charged a fraction of what David's Heating and Cooling demanded. Locher proved that doing right by the customer is possible, and they earned our trust and future business. I cannot recommend strongly enough that others avoid David's Heating and Cooling.

Updated Review: 07/21/2015*** I hired Brian Mason Electric…read moreto come again today to install our Pool Heater, Hayward Pool Panel Connections, including two Pool lights (LED) for Creative Edge Pools (Wilmington MA) as they did not have a licensed contractor for NH and we wanted to use our own electrician. Some one WE trusted. Between jobs Brian made sure he prioritized us so we could get the pool water moving and also make sure we were able to have our kids swimming fast. Throught this process Brian has been the one contractor we can always count on to make sure the job is done right, on time and on budget. Thanks Brian! =============================================================== Updated review: 9/2/2014*** I had contracted BM Electric again for a electrical work for our oversized gunite pool install. They worked fast due to a tight timeframe and their work according to our pool contractor was done; 'extremely high quality'. We ran 100Amp service from our home to our pool are for pool mechanicals and future poolhouse/pavilion. =============================================================== 05/05/2009 - I worked with Brian and his team for two jobs and I thought this worthy of a review. I purchased a brand new home and he worked with our builder to wire our home, we had some unique wiring requirements and 2 years later Brian returned recently to install an Interlock Generator kit for if and when when we lost 'grid' residential power. He has a technician named "Wes" (from Litchfield) who is an amazingly good at communicating the project, I would whole heartly recommend Brian Mason Electric (and especially Wes) to anyone requiing ANY electrical work, Commercial or Residential. They are a wonderful partner and I highly recommend them. Contact me directly for a reference. Cheers!

I have a brand new home in Nashua, which was originally wired by Mason Electric when it was built…read more My wife and I wanted a few additional things added after we'd been here for a few months, so Mason was the first place I called. We had his team install several ceiling fans in brand new (no existing fixture) ceilings, as well as some recessed LED lighting in our kitchen. We also had them install a couple of extra fixtures in the house and replace an existing cheap dining room light. All of the work came out absolutely top notch. The ceiling fans (5 of them) are centered and balanced perfectly. The LEDs in the kitchen look fantastic, and they even expanded an existing switch box to add a new switch with a dimmer. The other lights came out great as well. Brian's team was extremely professional - the crew that came to my house was a great bunch of guys that explained to me what they were doing when I asked, cleaned up everything when they left, and even dealt with my overly curious dog being underfoot most of the day. I am definitely glad that I called Mason first - the job was done exactly the way we wanted it at a price that was extremely fair. A great company with a solid crew that did a spot-on job at the right price. Edit: Following up a year later, I'll take the high road. One good experience, one less than stellar. I'll say this - if you can get this company to come to your house, I'm sure they'll they do a good job. Just don't expect them to respond to you in a timely manner. Tried to hire again, waited 9 days between emails, got the brush off. Too bad.

Mike and Jason did a great job with cleaning our ducts, they were super professional, super…read moreknowledgeable and overall a pleasure to do business with. I would recommend their services to anyone looking to have their vents/ ducts cleaned.

Nothing but aggravation and poor quality results. Window washing seems basic but several windows…read morewere not even done. Some were still dirty when they left. Ugh, be ware