Here for father's day luncheon. Party of 4 Son Daughter and grandson. We were seated in the lower level. It started off great but quickly turned sour with the server. Both my son and myself ordered the R+R Open face, he got the chicken and I got the Beef short ribs. I ordered the Wagyu chili, and my grandson always gets the Nashville Hot Chicken sandwich, and finally my daughter loves the Margarita flatbread pizza. We have never had bad service here before and today was not a true depiction of our experience eating here. So what went wrong. I ordered the Wagyu chili and after I was finished the server asked me what I thought of the chili. I said the chili was excellent except the sour cream and cheese, were very cold and it filled half of my cup. The chili was now cold with half sour cream and cheese and it took away for the fantastic Wagyu chili. It was excellent. If you don't want to know the truth.... don't ask the question. She now became very cold and quiet because she took as a direct reflection on her. Unless she filled the cup it wasn't her fault. Now for the rest of the food... .It was a homerun. the open face was outstanding, we were all happy with the food. After paying the bill we were leaving and as we were climbing the steps the bartender and other server said Happy Father's and and we all exchanged goodbyes... EXCEPT OUR SERVER NEVER LOOKED UP AND SAID NOTHING. Had we had known she would take this attitude we wouldn't have left 25% tip. NOW SHE HAS LEFT A SOUR TASTE IN OUR MOUTHS. Here I am writing a very negative review. Believe me I have written a lot of reviews traveling 14 weeks per year. 90% positive. I hate writing these but if you don't know the truth about you service and it will continue on the same path. I believe the other servers knew what was going on and were very friendly upon our exit. I know 1 review on you service does nothing, but a history of bad service you will pay attention. I believe a bad egg is a bad egg.
Will this prevent us from making another trip there???? NO. We love your food. You just need to know what is happening.
A concern customer
Dave S. read more