This family owned business seems to have forgotten the meaning of customer service. I went in to…read morefind a digital lock. The person working the upstairs counter couldn't be bothered to direct me to where the item was, and his attitude was beyond rude. When I asked if Alpers could install a lock the counter person without looking up gave a snarky "we don't do handyman work" as a response. I'll think twice before going back to Alpers, and will first choose Ace Hardware, or even Home Depot.

This place has really gone downhill. Spent nearly 3k on a green egg set up with them coming out of…read morethe pandemic in '21 and was told by Adam, the owner, that I'd have coupons to redeem/slash store credit. No mention was made of how they'd arrive or them expiring. Time passed before I had a chance to go back and he showed no interest at all in honoring what he'd told me and wasn't apologetic in the least. Got home and asked my Mom if she'd had any issues with me and she told me a story about a recent visit where she needed help identifying a lightbulb that needed replacing. She enlisted the of the sales woman, who asked her "What do I look like, a psychic?" Go to this store if you want to be belittled and treated poorly.

None of the stores had it in stock so I ordered online and received confirmation email for pickup…read more Drove 30 min to pick up only to be told that someone might have sold the item, promptly cancelling the order. No apologies but a quick cancellation. Never again

It's great that this store is open on Sunday until 6 pm. We were working on installing a faucet in…read morea kitchen, and I needed an extension to the hot water line. Cost is average in price.

I rarely leave reviews, but I had an unpleasant experience at that I feel is worth sharing. When I…read morewalked in, I was expecting the typical helpful service you'd get at a local hardware store. Unfortunately, the staff was far from welcoming. Instead of being helpful, they made me feel like I was inconveniencing them. I understand that everyone can have an off day, but the lack of basic customer service here was really disappointing. If customer service is important to you, I'd recommend looking elsewhere.

i'm tired of seeing management treat their employees like dog sh**. i walked in to ask for a torque…read morewrench and the obviously NEW EMPLOYEE brought me to torx wrenches.. honest mistake and i didn't mind so when they went to ask their employer/ superior what i was talking about the employer/ superior (who i believe is one of the owners maybe? because she's there everytime i stop in) gave them a crazy rude attitude then told them "show him where the ratchets are and leave me alone" in front of me with out realizing i was there.. to make things worse, when they did realize i was there she came out from her corner and rubbed the guy on the shoulders and made a cringe attempt at covering up the situation - claiming something like "oh new hire, he'll get it soon" and tried talking to me in a wildly different and more positive tone. i told her she should treat the guy nicer and instead of taking responsibility she said "no no that was nice it's ok." absolutely disgusting. i hope that kid quits and finds a better employer for their owner integrity. i will never patronize this business again... and this is coming from someone who is a business owner/ contractor of 17 years and knows what it's like to have employees. if you need a hardware store in port go to alpers or anywhere else besides here.

These local stores are starting to become few and far between. It is such a joy to walk into a…read morehardware store and say....I need one of these thingys for a thingy like that, that I am hooking to this other thingy......and they know exactly what you are talking about. I can tolerate Lowes occasionally and Home Depot only if I am desperate. Its amazing how most of these small stores still have everything you need, and if for some reason they don't, they know exactly what the real name of the thingy is your trying to find. Parking here is street and about 4 spots in the back.

A helpful and knowledgeable staff make a visit a pleasure. Deeply and diversely stocked beyond…read morewhat you would expect for a store this size. Well organized, and spotlessly clean displays make the visit worth your while. Custom orders are easily accommodated, and filled quickly in the unlikely event you're looking for something boutique. Their entire counter is surrounded by plexiglass, hand sanitizers are out in plain sight for all to see/use. The staff masks up before coming out from behind the counter to keep folks at east. Nicely done! They've got the olde-world hardware store knowledge combined with good pricing and a work ethic that makes you happy you chose them. Box store employees are mindless gnomes that cannot hold a candle to the folks that work at Best. We've been using their services for a couple decades going back to their old location and they earn our business with every visit. Recommended!

This is a local Ace Hardware store where I live. I have been here many times; the staff are all…read morevery helpful every time I go. Not like some other large stores where you can't find anyone to help you. They have a lot of merchandise, anything that you might need at reasonable prices. They even have other services such as screen repair which I had to do. My screen door was coming apart, brought it to Ace, no problem, left it, then picked it up several days later. Good as new. You can sign up for their reward programs and they will send you coupons.

I am so happy with this closely located hardware store. It's easy to get to from Mineola and the…read morelarge shopping center lot makes it easy to park your car. The first thing you notice when you go in is how big this store is. It's like a supermarket for home supplies. Big and bright with a very friendly and helpful team of people. They recently did a complete renovation-expansion and were really able to bring in much more merchandise and keep plenty of open space. Their COVID protocols have also been excellent through the pandemic. I like a place that makes you feel safe. It's nice to come here and support a local business. They have a wonderful selection of merchandise here. Hardware, tools, electrical supplies and home (indoor and outdoor) cleaning supplies. They also have a great paint department. I was always very impressed with their BBQs and smokers. They also have many accessories and parts for the more popular brands like Weber and Green Egg. My last trip here was for picture hanging hooks and wall fasteners. I was hanging a large-heavy mirror and they had all the necessary supplies for me. I also needed some specialty cleaning supplies for concrete and they had these special items too. I highly recommend ACE and suggest you try it before venturing out to the big chain stores. Shopping locally is good for our communities.

Great place. Met and dealt with Nancy. She's upfront and honest and cares for her clientele. Thank…read moreyou Nancy. I will definitely go back and support local

This place is packed with all the trinkets you may need as a construction contractor to a do it…read moreyourself home improver. from lights to keys to ladders to spare parts they got it all for good prices. help support this local business with good service

Went in here to some bolts, lady in there gives me dirty look and attitude and tells me to stand…read morebehind the counter, which is what I was doing. Never going in here again, racist and rude service

Love this place!…read more Went in last week to replace an old padlock for my front door and get some keys made. The store has an amazing selection! I don't really know what I'm doing and I'm so glad the staff was so eager to help and guide me to the right direction! Definitely coming back if I need to fix anything else. I think they fix window screens too.

Ace has relocated closer to Target but still in the same plaza. This location feels so much more…read morespacious and is so clean. The people working there are very friendly and have good advice about how to repair things in my old house. Very convenient for paint, tools and more in Port. They still have the post office too.

I guess they have "summer hours" where they open half an hour late but don't update the website or…read morethe outgoing message so customers know. If you're an early riser or have an emergency this location can't and won't help you. Better communication and better customer service would help.