I really am just trying to get an appointment to see if I have skin cancer or not.. to wait 4 months is a bit ridiculous. If you are booked that far out, you should stop taking new patients and wasting their time. Why would you want your patients who could possibly have malignant lesions to wait months on end just for a diagnosis? If seen, how much longer would I wait for treatment? Another 4-5 months meanwhile the disease has progressed over the better part of a year???? Maybe you shouldn't be "caring" for patients at all if you think that is appropriate. read more

STAY AWAY FROM THIS BUTCHER OF A DOCTOR!!! His office in Hemet should be condemned. The receptionist had a folding card table and a chair for a front desk. But it wasn't even a front desk. It was just sitting in the middle of the lobby of what used to be a bank. He did an outpatient procedure on my wife which ended up giving her MRSA. Stay away from this pseudo-doctor at all costs. read more

And Dr. Jacobs and his staff were very friendly, knowledgeable, and professional. I had an urgent issue arise due to the nature of my visit.L and a procedure had to be done that day. Yes, unfortunately when situations like these arise, it slows the doctor and nurses down with other patient appointments and it can be irritating; as I have been on the other side too. Apologies to the patients that have to wait when urgent matters arise, and kudos to Dr Jacobs and his team. read more

Does anyone know if this doctor actually has experience with severe cases? I have severe psoriasis & have been seeing this doctor for a couple years now & my skin has never improved. I'm desperate as this has affected me holding a job or going out in public. I need to know whether I should see a professional for this... I have no problem with the way they treat me but it would be nice if I got actual results with this clinic... read more

Dr Jacobs is okay as a dermatologist, but as a medical professional he left me feeling disrespected and disregarded, negating any trust in our doctor/patient relationship. After I politely corrected his use of female pronouns for me as a trans man, he bluntly asked me about the status of my genitalia (the rash needing treatment was on my elbow), then proceeded to continue to misgender me to the student he was training (hopefully not in bedside manner or humanity). I had travelled quite some distance for this referral and so bit my tongue and just took the single visit, but I will not be returning to either of his offices after that utter disrespect. read more

I got to my appointment more than a half hour early. It is now more than an hour past my appointment. Still have not. Been seen and no-one has said why my appointment is so delayed. Worst customer or patient care ever. This place was packed in like a sardine can. And no consideration for appointment times. Very disappointed i never want to come here again. Terrible place do not come here. . read more

It amazes me that Doctor Randy Jacobs still claims to be a Dermatologist! He has left me with permanent scarring. When taking a biopsy of my skin on my neck he did not wear gloves or even wash his hands after. But he did answer his cellphone while twisting the cap onto the container he put my biopsy into. I wouldn't allow my worst enemy to be seen at his office. read more

The customer service here is horrible. The wait times are out of this world. When I asked the office staff how much longer after waiting an hour and a half in the waiting room, they told me the doctor is very personable. It's just plain rude to overbook the day and make people wait so long. Especially, when it took two months to get an appointment. read more

I would give zero stars if I could. My appt was at 10:30. At 11:20 I asked the front desk how much longer and she said another 45 mins. She stated he's always running behind. If that's the case maybe you should phone patients and let them know he's running behind so they can plan accordingly. Do not see Dr. Jacobs, go somewhere else. read more

Dr. Jacobs is a very compassionate and capable physician. He always devotes his full attention to each patient.

In mid June, my dad was seen by Dr. Jacobs for dry skin and a mild breakout on his arms. Dr. Jacobs changed his soap and gave him a cream ointment. Several weeks later, my dad's skin was dramatically worse (red rash like). We took him back and Dr. Alpern saw him. He then prescribed oral steroids and more cream. We were told that after two days on steroids dad should be significantly better. He wasn't... he was much worse! They continued the steroids for another five days. Dad was miserable, in pain and the breakout had spread throughout his body. We called the office back two days later and they prescribed benadryl to dad. Last Friday, we rushed dad to an urgent care because he was getting much worse and in pain from the rash/break out. The break out was all over his back, face, arms and body. Dad has been miserable for about seven weeks. Yesterday, he saw the new doctor. This dermatologist did a skin culture and within minutes knew dad had a fungal infection. He gave dad pills for 2 weeks to treat the infection. The steroids and cream (with steroids) were making the infection spread and making it worse. We were told that the infection was very contagious and that's why it was spreading. Very happy to have found someone else that has treated my dad and getting him on the mend. read more

Dr.Randy is not only a highly skilled doctor, he is also kind and truly concerned for his patients needs. He has been my doctor for several years and he and his staff are experts and are very thorough in examinations as well as knowledge. I will not go to another dermatologist as I am completely satisfied with the time that Dr. Randy takes with me to address all of my concerns... Yes, there can sometimes a delay getting in... but once you are you will get the time and attention that Dr. Randy gives to all of his patients. He is well worth the wait!!!!!!!! Best Dermatologist!!!!! Thank you!! read more

I am so disappointed with this office. The office staff handled my situation poorly and was extremely unprofessional. Two different appointments and both were a disaster with the office staff. Completely rude, curt, and unhelpful. I would not recommend this office. After 3 months of waiting and after already starting a treatment, I will need to change to another office and doctor because of the incompetence of this staff. I will never work this these people again. read more

I took my teenage son to see Dr. Jacobs for acne. I must say that he helped my son tremendously with the problem, prescribing the correct antibiotics and skin lotions to clear his skin up very well and very quickly. Not only that, Dr. Jacobs was very kind to the fact that we were cash-paying clients, and so he worked with me to find the most economical solutions while at the same time wanting the best for us. But here is the BEST part. When I told Dr. Jacobs we were being hassled about the pledged price for cash-paying patients for certain products, he actually called the pharmacy right there and then to solve the issue. I mean, how many doctors in the world will literally call and do battle with the pharmacy right there and then while you are in his office?! That speaks volumes. In fact, the only reason I gave his office a four instead of a five is because the wait times. When we visit I always brace myself for a long wait in the sitting room, even though the gals who run the office are pretty nice. read more

This review is based on my experiences with Charity Morris who is one of the assistants in the office. She is very personable and I feel like she cares about me as a person. She asks how things are and remembers what had been happening in my life on the previous visit. My one complaint that earns her a 4 instead of a 5 is that twice I have had to wait a very long time to see her when she has gotten behind. Especially for a busy professional like myself, I expect to be seen within a reasonable time of my scheduled appointment. Waiting an hour does not fit within my schedule. I wish doctors would call and let you know they are running behind. Wouldn't that make life easier for all of us? read more

Came here for the first time last week and met with the PA. She was so nice and made me feel comfortable during some mole biopsies. I've been putting off coming to a dermatologist but after my appointment I was so happy I went. read more

Dr. Jacobs is an awesome Doctor! He is caring and courteous and explains things in a way normal people understand.

I absolutely love Dr Jacobs he has been my dermatologist for about 3 years now and he has helped me with my skin my beauty needs particularly my lips and other skin care needs and procedures I have needed them. He is kind honest compassionate real and to me that makes all the difference with the doctor. I will not let anyone else touch my lips besides him. The staff inside and outside are amazing kind and helpful and very great people. If you're looking for a new dermatologist and you live in the area I definitely recommend you checking out mine. read more

Randy Jacobs Dermatology - I love Dr. Randy Jacobs. This is a picture after I had my lips done with him. With Juvaderm xl plus. He is amazing. - Dermatologists Near Me - Temecula, California

Here it is a year later and still dealing with a poor job by Dr Jacobs. His answer shows that he really didn't understand the issue or my concerns. Mohs is done to prevent surrounding tissue damage and keeping the damage to a minimum. My girlfriend also went to see him and said he's a loon. You have been warned. read more

Waited here for 2 hours and had waited for this appointment for about 1-2 months. If they are too packed, why don't they give me another day to come here? They had the time to do so in advance. And if not, tell me what time to get here so I don't waste time. I had a huge test to study for that day and a lot of homework, so I planned to stay here no longer than one hour. I waited that whole time, when I could have used all of this to do better things for my academic excellence. Although, when Dr. Jacobs came in, he was a nice guy and seems like a decent doctor. But it was extremely necessary to make me wait 2 hours. read more

I have been going to Dr Jacobs for 20+ years. He has always taken his time, totally listened to my concerns and thoroughly explained the options for treatment. He has treated my acne, removed many precancerous moles and handled all other skin concerns I have had in my adult life. My children now go to him when they have skin concerns and they too feel like he is wonderful. In this fast paced world we live in, I don't come across doctors like this that really make you feel like you matter. read more

My 1st visit was with the PA and I had to wait over a hour to be seen which I'm seeing with the other reviews. My appointment was for a possible biopsy on a lesion on my arm. She decided to freeze it instead of biopsy and froze it so deep there is still a hole in my arm. She also froze 16 other lesions in various areas and some of them still have holes. I've been to very reputable Dermatologists and not one ever did anything like this. I signed up with a HMO this year and I guess that's what I get. I'm going back to straight Medicare next year so I can go where I want read more

Dr Jacobs is the most unprofessional doctor I've ever experienced. I made an appointment and have been sitting here for almost 2 hours. His initial "diagnosis" of my 2 year old sons skin condition two months ago was way off, and now his surgeries have to be postponed because they won't operate without his skinned being cleared up. Even the nurses and desk personnel keep apologizing for him, and say that thursdays are their worst day because he is here that day, and he is always behind. There's a waiting room PACKED full of pissed off people, so I know I'm not the only one thinking this. Update: just saw dr Jacobs. He said my sons skin is "like a car engine leaking oil," and suggested we read his book to seek treatment for the skin condition. I am beyond pissed Oh, and I forgot to mention that our room had loaded syringes laying around. AND Dr Jacobs didn't wash his hands after touching my son and leaving the room. Which leads me to believe that he did the same after his previous patient prior to touching my son. read more

I just had a return visit to Dr. Randy Jacob's office for another skin cancer removal. Once again, I found the entire experience productive and beneficial for the necessity of the procedure. The office staff is exemplary. Helpful and most positive. Very willing to assist in facilitating all facets of the process. Dr. Jacobs is always optimistic, insightful, and ready to proceed with a prompt treatment procedure. His PA was also most helpful along with a practicing resident. Nurses were very helpful during all aspects of their interaction. Great experience. Without hesitation, I would highly recommend this practice and doctor. read more

Took my son in to see Dr Jacobs for his "nail fungus" I was told by Kaiser many years ago that his nails deteriorating was because of fungus. When I walked in office staff were very friendly. I was seen about 10 minutes after my appointment time. (Not that bad) It has to be a good sign that they get so busy! My son was seen by Dr Phillips and right away he was able to diagnose my sons nails with Lichen Planus. He even went and brought me text books to show and explain a little more about the issue. Overall I was very pleased with their service and knowledge. Very happy I was referred here! read more

My family has been going to Dr. Jacobs for more than 15 years and we are very happy with our care. He always finds a way to work us in if there is an urgent matter which I am grateful for even though I know there will be a wait. He is always kind and competent. I would recommend anyone to go see Dr. Jacobs. I would like to say, with the wait times... When an appointment is made, they never know what is walking into the office and we were one of those cases. It can be straight forward or something much worse than expected. I appreciate that Dr. Jacobs spends the time that is needed for each patient, including my family, instead of rushing people because there is a full waiting room. read more

A FANTASTIC DOCTOR!!! I suffered with scars, acne and hairloss for many years and the chances of being beautiful again seemed so thin. But Dr. Jacobs changed that all! He is a physician who TRULY KNOWS what he's doing. I highly recommend! He's a doctor who sincerely cares for each of his patients needs and to help them in the best way possible. I like that he actually spends time with his patients, answers all questions/concerns, is genuine and gives out samples to try!! He is a doctor who has his patients best interest. Dr. Jacobs and his staff are also very helpful, polite and on top of their work! I'm very happy with Dr. Jacobs and his staff. He is SO GOOD at what he does and is a doctor whose worth seeing. I highly recommend Dr. Jacobs to anyone! I've recommended him to friends, my family members and they all have been VERY PLEASED and HAPPY with their outcomes and Dr. Jacobs service. DR. JACOBS IS THE BEST!!!!!!!!!!!!!!!!! read more

After my review I had a long private email exchange with Dr. Jacobs...I went away with a different perspective and an appreciation for the demands and difficulties associated with practicing medicine in todays environment. The overwhelming patient load, legal and regulatory issues constantly changing insurance benefits. I other positive reviews and having a bad day given the pressure is certainly understandable, it's obvious to me after the dialog that Dr. Jacobs is a caring, and hard working doctor...practicing medicine in a very difficult environment... I want to thank Dr. Jacobs for his candor and for taking the time to respond... read more

I was referred to this office by my primary care doctor. I waited over an hour in the waiting room to be seen. They didn't have my referral, thank god I brought a copy. I believe that when a patient has a set appointment time (for which I was 10 minutes early) I should be seen at the time reserved for me. There were 3 other people in the office all with a 9am appointment time and they were all seen and left before I was even called. I don't think it's acceptable! But the PAC Charity Morris is amazing and very thorough. I will come back because of her but will make sure I allow an hour plus for my appointment. read more

My only issue is the wait, but considering the time he took with me I understand why there can be a wait. He explained what he was seeing, things I should be looking for and doing and was very considerate about how to approach procedures from an insurance/cost stand point. Yes, he did talk about things other than skin cancer and dermatology and that made things much more relaxed and personable. read more

About 3 years ago I went to Dr. Jacobs and waited about an hour, I gave it the benefit of the doubt. Today I waited 45 minutes and there was still one patient ahead of me. I walked out.. I am sick of doctor's offices thinking their time is more valuable than mine. Nothing was said about waiting so long until I said something, then it was some bull. It really isn't the doctor's fault, sometimes, it is how these people schedule. I was in Medical office management for over 35 years, If a problem came up I explained it to the patients. And after working for the Doctor one would think one knows how the doctor practices so schedule accordingly. Now it seems like no one deserves an explanation or no one cares about the patients . Well good bye Dr Jacobs office read more

I have been going to Dr Jacobs for over 20 years. I have never had a more caring, conscientious doctor. He is absolutely thorough and looks out for your best interest. I would highly recommend him to everyone. read more

I was referred to Dr. Jacobs by a friend and I am very glad that she referred me to him!! I saw Dr. Jacobs for the first time about a week ago for a skin cancer screen and I was extremely happy with the service and his patient care. He is very personable and made me feel very comfortable. His staff was friendly and courteous and I feel that they all have the patients best interest at heart. I have read the reviews on here and I have to say that my experience was 5 stars! Go check him out for yourself!! read more

Everyone was professional and I only had a brief wait time. I believe the PA's name was Alani and she was great! She listened to my concerns,explained things and was kind. read more

Waited almost two hours for the doctor to show, but got tired of waiting and left. Totally ridiculous that the doctor does not care about his patients' time. During my check-in, two patients came in behind me to check-in, each having the same appointment time as me. This doctor is overbooking patients which creates long wait times. Unacceptable to have this practice of overbooking...Thank you insurance companies, lobbyists and Obama for ruining our healthcare. I wont visit Dr. Jacobs' office again. read more

Jacobs crams too many clients into his schedule....very long wait times...also, followups are out more than a month. would not recommend to anybody! read more

This office is absolutely filthy and disgusting! Upon being called to come back to my exam room I noticed the office was undergoing some construction as there was paint, drywall mud ect on the walls and carpet in which I was willing to over look that, however; I asked to use the bathroom and was told to have a seat in a chair that was sitting in the hallway until the bathroom was available, the chair had a large center area that looked wet, like someone had urinated on it along with other white stains! I asked the lady "what is that on the chair?" she replied we are under construction, I said "it looks wet, I would rather stand!"! Upon entering the bathroom I noticed on the seat protector dispenser there was yellow spots all over it, looked like urine! The floors had an accumulation of dirt around edges and corners and just plain filth! I couldn't believe it! I came out and showed the lady what I saw and she again blamed it on the construction! I told her "this isnt construction dirt this is filth that's been here a long time! I preceded to walk out in disgust and leave my appointment! Dr. Jacob's called me later and tried to explain they were under construction, I told him the same thing I told the lady, "this is not construction dirt, this is filth! disgusting and unsanitary filth!" He offered me to go to one of his other offices and I declined! I am in utter shock! I can't believe there are actual Doctors in business under these un healthy conditions! read more

Great dermatologist! Very kind and caring! He helped me manage my skin. I love going to this office.

Dr. Jacobs is an incredibly attentive professional. I've seen him on several occasions and he is always extremely thorough. If you need to wait for a bit it's because he is giving the patient he's with the time they need. Skin cancer is a killer and I respect the time he takes with me. Excellent job Dr. Jacob's! read more

Let me jump right into this story... I had a belly button ring rejected by my skin causing it to rip out and after it healed, I was left with this awkward skin that needed to be removed. Me being terrified of the idea, I knew I could go to Dr. Jacobs for the trusted solution. He made me feel super calm. The removal was so fast and didn't hurt in the least. Then I was able to get my belly button re-pierced, haven't had a problem since. We all win - YAY! I also have to agree, his young female assistant is great. Life time patient right here! read more