I was looking for a new optometrist since I was new to the area, and initially quite liked Dr…read more Miyamura. However, this experience was soured by my interactions with this office through text message (their preferred method of communication) thereafter the appointment. At the time of my appointment, I requested some time to think about how I want to proceed with payments since the office wanted me to purchase unusually expensive products. About a month later, I received a text message to clarify how I would like to proceed with payment, which I appreciated. However, I shortly found out from my insurance the office pre-emptively used my insurance benefits without my authorization prior to them asking how I would like to proceed which was super shady. When I tried to clarify the situation, the office backtracked what they originally said. Trust. lost. Very unprofessional. I found the communications unnecessarily microaggressive and distasteful, would not recommend this business.

They were great! I got in the next day for my eye exam. They take Medicare and supplemental…read moreinsurance for retired people like me. Thank you!

This is hands down the best optometry experience I've ever had. Andrew A was so helpful and took a…read morelong time getting me the best value for money. Both he and Cisco are knowledgeable, professional and very helpful. If you want top of the line service make sure the guys help you out!

My mother visited the Vision Center in this Walmart after being incorrectly billed. Andrew Au took…read moregreat care of her and made sure the error was rectified. Great customer service from him!

I just love this place! Been going here for a few years!…read moreI really love this place, and forget how much until I go in for another appointment. Atmosphere great, state of the art equipment. All the staff knowledgeable! Up front on costs and not pushy to buy more. Customer service very very good. Costs reasonable.

Have to agree with other reviews. The optical center leaves much to be desired in the service dept…read more Had a new Dr this last visit and that was fine, quick and painless. I've been coming here for at least 5 years, and normally it's been great--but my last two visits? Not so much. I ordered Rx sunglasses and didn't get the original lenses. Was told they don't do that, which confused me because I've been getting the original lenses along side my Rx lenses for the previous 3 sunglass orders. Most recently, when I went to pick up my glasses, they couldn't find the case. I got handed a generic one that didn't even fit properly. Ask for another one, and they tried to hand me a soft sided case. And a lens wipe? Nope. "We don't do that anymore," I was told. The office used to give you a bag, a small bottle of lens cleaner, and a fresh lens wipe-felt like a little gift each time. Not sure if it's tariffs or what, but something's changed.

Costco Optical Review Rancho Cordova…read more I highly recommend Dr. Dora Szymanowicz at Costco Optical on White Rock Rd. in Rancho Cordova. When I went to see Dr. Dora Szymanowicz, I had already visited Kaiser to get my 2020 eyeglass prescription and my contact lens prescription. My purpose for going is that I was not happy with my vision with my Kaiser contact lenses and fitting in 2019. Since turning 45, I have required multi-vision rigid gas permeable lenses instead of mono-vision rigid gas permeable lenses. Apparently, I am a complicated case because Costco is the third place that I have tried to get someone with the proper expertise. Dr. Szymanowicz was very attentive to my needs, listening, assessing and considering my input as a lens wearer for 30+ years. She prescribed two options and when they came in assessed again. We had to try one more time and then they closed because of COVID-19. I was able to figure out and finish the last tweaks to my orders with the Optical Department. I am seeing better now than I have in the 4 years. I am very excited about this and highly recommend Dr. Dora Szymanowicz. I plan to go back for one check when her office opens again. As you probably know, a customer has to deal a lot with the Optical Department for payment, ordering and picking up orders. This can get very tricky if you have a complicated situation like I did. I want to mention how wonderful the employees that worked with me. Jackie and Heather were always so helpful. Isaac went above and beyond to make my many experiences successful. I had to purchase, pick up and return several times. Thank you for your great customer service.

The Costco optometrist in San Francisco has the most terrible service! Not the doctor but the…read moreoperations. The entire experience is like they are stuck in the 90's, pre internet era! 1) you can't book online. You can only book by calling and they never answer the phone. They will call you back and then you miss the phone call and you play phone tags for like a week. 2) they won't allow you to book more than 2 appointments at one time unless you give them a debit card for a non-refundable deposit. So if you want to take your family there you have to put a deposit down. 3) they don't take credit card, only debit card or cash. 4) we were 5 min late and they refused to see us. I had to beg and beg and they agreed to see one of us. The doctor is fine once you see the doctor. But honestly, the whole booking experience is so arcane that I would not go back to them again.

Ive had a few eye but never found that they like there job much but Dr.Martel really takes his time…read moreand addresses all my issues.

Zero stars. Had an eye emergency on Friday evening, went to the ER and a couple shards of metal…read morewere safely removed from my eye. Follow up was referred to Martel eye medical group. Called Monday morning to schedule an appointment and was told over the phone that they accept my insurance. moved forward with scheduling the follow up and after taking time off work and the $30 in gas to get there I'm told they don't accept my insurance and just the exam visit would be $300. The front desk check in female was very rude and short with me and gave off the impression that she could care less that I was there. I was told that me Martel works at the same ER I visited (which is a preferred ER for my insurance). Long story short, the customer service was less than third world rate, half a day of lost time at work and the cost for fuel I get to eat due to the miscommunication on their part Leads me to never do business with them again. I will absolutely be telling 10 friends about my experience and make sure they also tell 10 friends. I would've gotten better care if I went to a foot doctor in Mexico looking for eye care. My recommendation: steer clear.

I recently switched offices and i will definitely be back! They use a variety do tests and she is…read moresuper sweet. They keep the office locked for security and it's right off the freeway so it's easily accessible. I would say the only thing I wished is that I could get my contacts shipped to my house but nonetheless the pickup was quick and simple.

I came here to fill my glasses prescription and John helped me out. Customer service was excellent,…read moretheir prices are reasonable and they have a nice selection! It's a bummer they're not open weekends but I'll definitely be back.

Elizabeth did a wonderful job helping my mom with her new frame. It was a quick and professional…read moreservice. My mom and I were very impressed. Thank you so much! Best regards Marina

Let's all gather 'round for a truly enlightening tale of modern convenience gone terribly wrong,…read morestarring Staton Optical - Fair Oaks. My husband and I thought we'd be proactive and take care of some much-needed eye exams, along with picking up two pairs of glasses. Simple enough, right? Well, upon arrival, we were told that surprise, there was no optometrist onsite. You see, instead of a real, human eye doctor, we were treated to the "delightful" experience of a virtual exam... conducted by some far-off, presumably mystical optometrist who was not, in fact, in the store with us. "Okay," we thought, "maybe this is the new wave. Trust the process." Fast forward to picking up our glasses, and wouldn't you know it? Both prescriptions were wrong. The "everyday use" pair was a no-go from the get-go--after 48 hours, he still couldn't wear them for more than a few minutes without his eyes staging a rebellion. And the "computer" pair? After a full 8-hour workday? A complete joke. Naturally, we head back to the store for a refund. They "graciously refunded" the two glasses but (shocker) they kept the $115 for their VIRTUAL "eye examination" and the extra $79 for something they bill as "OCT Evaluation." A quick reminder: none of these fees actually helped us get the right prescriptions, but hey, we're apparently paying for the privilege of their incompetence. So, here's the gist: Staton Optical - Fair Oaks is happy to charge you for bad service, bad products, and a complete waste of your time (4 hours of our time and $194.00 wasted on useless exams). At this point, I'd recommend you trust the process of going anywhere else. It's truly amazing that they can get both the doctor and the glasses wrong, but somehow still find a way to charge you for it. FFS

Glenn did his job very well and deserves accolades from his supervisors very friendly and our time…read morewas not wasted.

I am so glad that I came to this Lens Crafters after a less than stellar experience at the Folsom…read morestore. I found the pair of glasses that I was looking for, but alas I have a huge and awkward shaped head. I went back twice to have the glasses adjusted and each time I was greeted with the kindest employees from the front desk to Lynn who was the last employee to assist me in adjusting my glasses. Lynn was extremely professional, kind and non-judgmental. She was so patient with me and her attitude really stood out. To have someone so kind meant a great deal, especially when I was so insecure about the glasses fitting right. Her adjustments did the trick and I am one happy customer. I will be very happy to send friends and family to Lens Crafters.

I have my medical insurance through the VA. Because the system for eye care is so backed up I chose…read morean appointment with Stephen Ching OD for my eye exam. Dr. Ching was amazing. Not only did I receive the best eye exam I have ever had, he remembered me from my visit to him a couple of years ago! I obviously don't know what eye care insurance you might have but I highly recommend Dr. Ching for your optometry needs. I would be remiss not to mention how great his office staff is! They were friendly, engaging and above all very professional. If I could rate this group higher than 5, I would!

Very friendly office staff and optometrist. Convenient hours and great service from check up to…read morecontacts/glasses

loved meeting the staff . my first visit there. everyone was very nice. loved the Doctor. had…read morea little wait to get my glasses , as it got busy due to a walk in. but i have been going to Sheldon elk grove florin location, in the past. but will not hesitate to come back next to see Dr. P and the friendly people at the bradshaw location. fyi. got some beautiful glasses picked out. thx.

DO NOT BUY FROM HERE!!! worst place to get glasses. the…read moreowner has too much going on in her personal life to run a business. I came in I told her my budge, the owner kept trying to push the $350 frames. then wouldn't give me my PD number, said it would be 7-10 days. tried to follow up. the women didn't get back to me. I had to call the next day, just to be told it takes up to 6 weeks for glasses not 7-10 days and the girl on the phone told me the owner just gives people a number. this is crazy! I am still waiting on my glasses and had to go buy another pair from another place cuz this place straight up lied. so I'm an extra $400 to get same day glasses.