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    Randolph Brown Optometry

    3.0 (4 reviews)
    Closed • Closed

    Services - Randolph Brown Optometry

    Eye exams

    Eyewear fitting

    Retinal imaging

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    Recommended Reviews - Randolph Brown Optometry

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    3 years ago

    poor customer service, reported to VSP non compliant service plan obligation

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    8 years ago

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    9 years ago

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    5 years ago

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    Costco Optometry Center - Love this optometrist  fast & know what they are doing.

    Costco Optometry Center

    3.2(24 reviews)
    2.3 mi

    Not sure what the ladies problem was, but she was rude and curt with us. No smile and she lied!!!…read moreShe said I was not on my wife's optical plan and I was. We called VSP and confirmed I was on my wife's plan. The only thing I can think of is either racial/political prejudice. You hate to see it, but leave all that stuff at home and be professional and courteous to the customer. We will not be back and will cancel our membership as well. This place is ridiculous when it comes to customer service. They need some serious retraining in this area. You'll notice zero response here to my review. And if so nothing will happen. The same problem will still exist because it comes from the top. If the leaders are sour, the workers are too.

    The Costco optometrist in San Francisco has the most terrible service! Not the doctor but the…read moreoperations. The entire experience is like they are stuck in the 90's, pre internet era! 1) you can't book online. You can only book by calling and they never answer the phone. They will call you back and then you miss the phone call and you play phone tags for like a week. 2) they won't allow you to book more than 2 appointments at one time unless you give them a debit card for a non-refundable deposit. So if you want to take your family there you have to put a deposit down. 3) they don't take credit card, only debit card or cash. 4) we were 5 min late and they refused to see us. I had to beg and beg and they agreed to see one of us. The doctor is fine once you see the doctor. But honestly, the whole booking experience is so arcane that I would not go back to them again.

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    Randolph Brown Optometry - optometrists - Updated October 2026

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