The security is always rude with DoorDash and UberEats bicycle toward us he treat us as homeless and he doesn't watch bicycle outside one time a homeless touched my bag and the security was on his phone talking with his friend acting like a lazy not doing his job. This location is becoming worst of treating user bikers who do DoorDash/Uber in order to make a money living!! read more

Randalls - Grocery Near Me - Houston, Texas

This Randall's is always giving "sketchy-but-convenient" energy. Pro tip: if you're driving, park in the garage. I know it seems backwards, but you're way less likely to get approached by someone asking you to buy them something. For the record, the store doesn't feel unsafe--homeless unsafe--but sometimes, you just want to grab your groceries in peace. Now, something that never fails to annoy me: one of the entrance doors is always locked. Every time. So you're forced to walk around to the main entrance. Minor, but annoying. Thankfully, the elevators from the garage always work, so silver lining there if you park downstairs. Today I was reminded of another classic Randall's feature: the smell. I stopped in on my bike to grab some veggies and, like clockwork, was hit with that signature aroma, somewhere between a porta-potty and a city park at noon in July. I think it was coming from outside this time... but I've definitely caught a whiff inside before too. Is it overpriced? Yes. Is it so conveniently located that I keep coming back anyway? Also yes. To be fair, the prepared food section and the bread game are on point. If carbs are a love language, this place is fluent. Bonus points: they've added EV charging for our green-driving friends. But I think they shrank some of the parking spots. I watched a jacked-up truck on stilts struggle to park in a handicap space. Waiting for the driver to hop out onto the hood of the next car over. read more

Randalls - Grocery Near Me - Houston, Texas

I stayed at a hotel nearby and found Randalls in downtown Houston to be the most convenient supermarket for me. It's just an ordinary grocery store, but it's clearly in a neighborhood that needs extra safety, as there's a security guard with a gun posted right at the entrance. It was something that really stood out, especially at night. The cleanliness was also a letdown; there was a lot of trash and food debris, especially in the fresh produce section. I grabbed some drinks and snacks, and the variety was just okay but not great either. Maybe it was just because I went at night, but the warm food didn't look very fresh or appealing. So, it was fine for a quick stop, but I wouldn't go out of my way for it. Cashier was nice. read more

Randalls - Grocery Near Me - Houston, Texas

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Randall's is a great store, I've been going for years. Love their produce, salads, sales and customer service.

Avoid if you are handicapped temporarily or permanentl. I would even say to avoid if you are able-bodied as well due to BELOW POOR CUSTOMER SERVICE! I made the unfortunate, & time wasting mistake of shopping (attempted to at least) here this morning. Being handicapped I entered the store and expected to see or find an electric handicapped scooter at the door for my use. Seeing none I used a shopping cart to aid me to the "customer service" lady (black w/green sweater) and asked if she could do me a favor. Before I could get the words out good she snapped back " I'm with a customer right now can't you see that?" I replied but I'm a customer too. She ignored me for 5 entire minutes before asking how can I help you. I told her that I was handicapped & needed a handicapped scooter. She said it was upstairs and expected me to take the elevator to get it. I asked if she could get it for me being I was in no condition to. So she calls for a guy named Carlos over the intercom. It took him 8 minutes to respond to her & bring the scooter to me. When I got on it I made it to the cheese section of the supermarket where it then died. I sat there about 10 minutes waiting for an employee to happen by when a black male employee stocker wearing a black sweater & pants sped by. I asked if he worked there (bc of lack of employee uniforms) and he said "No" and sped off. A second employee came by (female hispanic who honestly was the kindest, responsive, & nicest through the whole ordeal) whom I asked for help and she was kind enough to get me a shopping cart to prop myself on & lean walk my way back to the front. I asked if the guy who had just blew me off was an employee or not & she said yes he works here. I was appalled. Once I got there back at the front I saw the same dude signing papers at the customer service lane & tried asking him why did he lie to me & he raised his voice & said "What do you want???" In the angriest tone & volume. I told him I tried to get you to help me & you ignored me & lied to me about if you worked here. He stormed off and took the elevator upstairs. An assistant manager came by and an employee told me to talk to him (Hispanic male, bearded, short) Right off the R.I.P. he starts defending the store when I said they discriminate against black people and he never let me voice my complaint. Seeing he was incapable of resolving my issues (bc he couldn't even stop talking to listen & hear me out fully) the Hispanic female employee who had assisted me earlier & Wittnessed the conversation, pointed me to the store manager instead (middle aged black male, with black vest & pants) He was much more calm than the ASM, & heard me out and asked who was the employee who lied to me & yelled at me. I pointed in the direction that he went and the ASM who I wasn't talking to chimed in again to distract him from listening. At such point I told them that they are not ADA friendly as their scooters don't work nor Are they readily available. Overall this store has a sad work ethos towards how they treat black customers like me. I witness & have experienced the black employees being curt, short, I'll tempered, & barely want to help BLACK CUSTOMERS but cheerfully, gleefully, & be very chipper with non-black customer requests, & questions. I have spent THOUSANDS in this store over the few years but will take my business to the H-E-B on Washington Avenue from Now on. They have scooters at the ready in the entrance, cheaper prices, more parking, & GREAT CUSTOMER SERVICE regardless of your race. read more

Randalls - This is me the customer they treat are so curt, & rude to. - Grocery Near Me - Houston, Texas

Terrible. They never have food. Like anytime you go it's no chicken. They workers complain and get an attitude everytime you ask about it. If you go to the Randall's on Holcombe it always have fresh food and the workers are so nice. read more

Cash register 5, Denalia had a terrible attitude this evening (Oct 2, 2024). She wasn't customer friendly, unwilling to help a loyal customer with a coupon, and a poor representation of the Randall's brand. The manager came over and assisted without any hesitation. Customer service training will go a long way. I guess I'm just used to the H‑E‑B brand of customer service (hint, hint)! read more

Randalls - Receipt with cashier's name. - Grocery Near Me - Houston, Texas

Located in the Midtown District, this is the closest grocery store to Downtown Houston without the high prices you'd find at Phoenicia (the only grocery store in Downtown). The presence of homeless individuals can be an issue at this location, and it seems that security struggles to address the problem effectively. read more

Honestly, for a local neighborhood spot, it's actually pretty decent. I'm really not sure why it has such poor overall ratings. Sure, it's not HEB, but that's okay. For its size (which isn't too small, by the way), it's got a good sampling of almost everything you'd need. It has an acceptable-sized deli, meat section, fruit/veg section, alcohol, and everything in between. Can't complain about the service either. The employees here have always been respectful and polite. I shop here quite frequently actually. Overall I definitely recommend, especially if you live nearby, like I do. read more

The young woman who decorated the cake was fabulous! However, someone failed to make the cake that was ordered. My daughter wanted a two layer cake with a German chocolate cake with extra toasted pecans on it with strawberry purée in the middle topped with a vanilla cake layer with white icing and pink wording. The cake looked fabulous decorated but when she cut it.... It was a plain white cake with white icing between the layers. So sad and disappointing for my Birthday Girl. I only gave them a three based on the employee I mentioned first other wise that would be a 1. read more

Nice store. Friendly staff and Pharmacy staff as well. It was about 10 minutes to close in the Pharmacy and she went out of her way to help me resolve the issue. She also took the time to give me a shingles vaccination that I needed. Awesome Pharmacy team! The Pharmacy gets 5 stars and I give the store a score of 4 out of 5 stars. read more

I just wanted a money order. There's no one at the Customer service booth and no sign of when they will return. Me and a man patiently wait. I ask a cashier. They cut me off before I can ask and say "I don't know when they'll be back". So I say "is it like a time frame or since you're not doing anything can you come help us?" They say "No, I don't know when they'll be back." Rolls their eyes and continues to do nothing. The woman shows up after 5 minutes of waiting. I have Discover. On the machine it says credit or debit. I accidentally clicked credit. The lady says "we don't do discover credit". I say I have a debit card and can I try again. She says "We don't do Discover!". I'm like ok and leave. I come back and try again later in the day because my gut is telling me she is wrong. There's another lady working the booth there. I do the money order with my Discover debit and it goes through. I knew I was right. There are long lines and each cashier acts annoyed that you're asking them a question. I've never The store is congested and the layout doesn't make any sense. I wish this was an HEB instead. I'd even take a Walmart because at least it has more options. This store looks big on the outside but is very tiny in the inside. All in all, it's great for convenience but it's only good for convenience, because it's the only neighborhood store which isn't saying much, and the customer service is nonexistent. read more

This is the place for chicken on Monday... They have it all roasted, fried, or roated habanero... It's freshly made in the deli and well seasoned... It runs out, so you definitely want to make it before 6:30.... read more

Produce selection is fantastic, fresh bread daily (near checkout areas), and convenient location. I only live a few blocks away and went without a car for one year. This Randalls became my lifeline. Yes, there are homeless people around and outdoor parking lot is tight but this is a great grocery store. read more

Cashier John (an older man) needs more training in the area of racial sensitivity. I was next in line as John was completing a transaction with the customer before me. John smiles and gives that customer a very cheerful good day and goodbye, turns and looks me dead in my eyes, drops his head and mumbles "do you want a bag for this" I in turn replied "good morning" John then seems to have a moment of clarity as he nervously mumbles good morning back to me. His next statement was "what's up" I replied "nothing but the love of Christ right now" I receive my change and leave the store. Covert racism is very real often experienced by people of color everyday. read more

Randalls - a receipt with a fork sticking out of it - Grocery Near Me - Houston, Texas

My first time here and I observed the butcher placing meat in packages without gloves on. When I placed my order I think he saw me watching him to make sure he put gloves on before he placed my raw items in the bag. I'm so tempted to call the health department. That is utterly disgusting read more

This stank ass store ran out of fried chicken and those fat juicy ass fries in the bakery department! They get on my everlasting nerves! The people in the back are just tired an lame! No gumption about anything! Randalls needs their faces patty caked good for this madness read more

Great selection of produce! Multiple men outside panhandling and asking customers for money. The security guard on duty was vigilant about protecting the customers. The guard saw me (a single female) leave and immediately followed and watched me get into my car. That was incredibly nice of him. He is doing his job and risking his safety to ensure others around him are safe. However, if he wasn't there I would've definitely felt unsafe. I actually try to avoid this location since it is so close to the bus station/greyhounds. There are a lot of shady folks around this area. So if you do need to go to the grocery store, please do not go alone if you are a lady. read more

This Randall store is my lifesaver. Whenever I'm at an event in downtown or midtown, I need cash. There isn't any bank opens on weekends. I always come here to buy something and get cash back. It's that buy "something" got me shop here more often. The more I know downtown or midtown; I have more love for this Randall's. First of all, the free parking with a garage is rare in midtown. Then, cleaner bathroom is a plus. But don't rely on the free WiFi. The definition of "free" really says no one can connect to it. Ha! I don't live in this neighborhood. So I can't comment on their grocery selections. I only shop for advertised items. Yes, I got my Randall Rewards card to enjoy the savings. read more

Randalls - $5 Friday special - Grocery Near Me - Houston, Texas

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Ordered some groceries to be delivered to my home. Their app would not let me edit my order, so I personally called and told them to add some fruit. For some odd reason they did not do what I asked them to do; & I ended up paying $20 more because of their mistake(my order would have minus 20 for 100 spending). Had the food delivered, because I hate having to deal with the homeless losers that are around or in their store. Guess I will listen to my girlfriend and start shopping some where else. read more

This is like a scaled down version of a flagship Randall's. You can still find what you need just like any other clean Randall's except it's like 3/4 the size of an original for obvious reasons. This particular store was clean except for some type of cake that was on display near the front. It had mold on it and when I showed the lady that was doing something near this she quickly threw it in her cart but seemed a tad disturbed that I had the nerve to disturb her. Pretty much everybody had a somewhat friendly attitude here. The con, PARKING! It is not always easy to get a parking place here and don't see how anybody can get a place on a busy time like lunch beats me. read more

Randalls - Cream cheese pumpkin pie I must have!!! - Grocery Near Me - Houston, Texas

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They dont help doordashers they would rather ignore you and do their own things then help you

Love the Baked chicken ! My review is mainly for the deli. I work 5 minutes away and this is my go to for lunch. They have the best grocery store baked chicken I've ever had ! All of the foods I've tried in the deli have been good. The Macaroni, kale salad, potato salad, fried fish, sushi, sandwiches...it's all really good and a lot cheaper than going to an actual restaurant. I get 2 pieces of chicken and 2 sides for 6.99 or 3 pc fish and 2 sides for 6.99 as well. Every day there is a 5 dollar sushi special. Now the not so good about the store is sometimes typically during lunch time (12-2pm) the lines can be pretty long and you'll be waiting about 10 minutes to get checked out. Today i was there at about 11:50 and I only waited on 1 person ahead of me. Also there are homeless people that come around and they may ask for money but you're in midtown there are homeless people everywhere it's not the stores fault and it's not an every time you go thing. Homeless people are people that are 9/10 suffering from an addiction or have a mental illness and some are really just on hard times so don't disrespect them if you see them politely decline if you don't want to be bothered. I went today 8.14.19 and no one asked me for anything but the security guard is very vigilant and if he's able will make sure no one is bothering you read more

Randalls - Baked chicken, macaroni and kale salad (yes i ate some of the baked chicken before i took the picture) lol it's that good - Grocery Near Me - Houston, Texas

No words to express or explain. Everything is well stocked. The food is freshly baked. The environment felt like you are walking first class. read more

The best part of coming to this Randall's was The Cashier known as Amari. Super beautiful, very funny, quick and efficient, very helpful. Single handed Lu made my shopping experience and day that much better. read more

It's an okay supermarket. In my opinion it's a little dated, but not so outdated where I'm turning my nose up or anything. The good thing about this grocery store is that is is in the center of midtown; and it's easy for people who live and work in the area to shop. I've never experienced them running out of anything. But I do notice at times items that aren't on sale usually are a bit more expensive. The lines... omg. During certain times. The lines are so backed up. It's absolutely ridiculous. The parking.... there is a small lot in the front. But plenty underground. But the elevator to come up is so slow. And then it lets you off in front of the registers where the shopping carts aren't. Lol With all the cons. It's still an okay supermarket. And the staff is always available to assist. read more

I love the people here and I mean that with all my heart. The butchers are amazing and the service staff are impeccable but I feel like this store gets the step child treatment because of the area and numerous homeless people in the area. It's like have you ever frequented a business and you spend your time trying to be nice to the staff and they don't really care because they feel like you need them. Well sometimes I feel like that here and the bad part is so many of the staff here go above and beyond to give you an amazing experience. Isn't it sad when some woke so hard while other don't really care? read more

I don't post many reviews but felt the need to let potential customers know that if you shop at this store be prepared to be hounded by beggars following you to your car asking for money. This has happened to me several times in the past month or two and each encounter has become more aggressive. There is a security guard standing at the front door.....however, it doesn't seem like they have a grip on the situation. Overall it feels like an unsafe store to shop at. This really needs to be addressed and I won't shop here again. There are many other options close by. read more

I've been coming here for years because it's close to home. After enough interactions with them, I have to say that the people who work at the ready-made foods counter are so unfriendly. And it really is everyone who works at that counter, making me think it's in the culture of the department. read more

I can't fully review this place, as I only came in on a quick grab and go situation, but from what I saw of this place, I really like it! Love the look. I was on my way to a friends house and needed OJ for mimosas and was looking for the closest CVS/Walgreens and found this! I was pleasantly surprised - had no idea there was a Randall's on this side of town. It looked pretty nice and the inside kind of reminds me of Spec's on Smith Street - alot of options for items for entertaining (cheese, crackers, wine, etc). My cashier was super friendly and helpful. My only cons are this location is slightly smaller than your typical neighborhood Randall's (not necessarily a bad thing) and on my way to my car, a guy approached me asking for money (yikes). read more

Randalls - the exterior of a restaurant - Grocery Near Me - Houston, Texas

It's possible that the dumbest people on earth work at this location. Everyone is clueless & going as slowly as possible. I assume because management is awful. Store options (different brands, organic, gf) etc have somewhat improved but it's still really expensive & only a last resort store. Fried chicken at the hot bar is the best thing they have, but otherwise it's a big miss. Also.. enjoy the multiple homeless people that will beg you for money as you get into and out of your car read more

Lady working the self checkout line was very rude to a customer saying she has to hurry because she has to go home. Rude customer service. I am a server and if somebody comes in last minute we help them no matter what. My boyfriend wanted to say something but we just preferred not to. Get better employees. Every time we come here they are worried about closing a whole hour before and announce it every 5 minutes. read more

The store always has good items but the location and people that surround the store and beg makes it difficult to shop. The bakery always has amazing displays on the baked goods, there is a Starbucks located inside the store on the second floor. Deals with the shopper card make purchase less expensive, however sometimes I don't feel as safe coming out at night and wanting to purchase items. I'm the parking lot it's difficult to have a enjoyable experience when you might have someone walk up to you as soon as you step out of your he car. read more

I've just moved to midtown and this is the only store within walking distance. Woah! Major let down. (fiesta, I suppose is midtown but I'd need to hop on the rail) Due to my schedule I shop normally late night hours, later than 10 for sure. When I arrived it was about 11:10 pm. No comment on the parking situation but while walking in we noticed multiple cars speeding, but that really isn't the store's fault. Positive (singular): the neater area for the inside Starbucks. It's upstairs so it's out of the way of carts, etc. Neutral: The way overpriced everything. Knew that coming in the door. HEB and Kroger this is not. Negatives: Everything else. 17 minute wait to checkout with 1 register open. Stock crowds the shopping isles, totally wheelchair inaccessible! read more

Randalls - Not wheelchair accessible, over half the isles are blocked this way and worse - Grocery Near Me - Houston, Texas

Customer service is great. Food is a little pricey but what isn't these days?! They have good weekly sales & mark downs. I buy smart & it can easily be done at this store. Thank goodness for this grocery store in Midtown! read more

Randalls' is a win almost every-time. The few exceptions include: 1) the one time when someone was stabbed outside of Randalls 2) the parking garage smelled like mary-jane 3) and the one time a man hit on me while I was reading at the 3rd floor Starbucks Other than that, Randalls' is great for a quick stop in and grab. Just watch your back when you're there... read more

Its the best option for my neighborhood grocery, its a little expensive bc they want you to use their app to vet any good prices. The homeless people outside will harass and yell at you if you don't give them money. read more

A smaller Randall's in midtown which you would assume be super packed considering the only other grocery store in the area is Fiesta. This Randall's is surprisingly empty. I always find a parking spot right outside the entrance. This particular location usually has what I'm looking for when I'm in the area I can't say much about the meat/fresh produce selections since I'm never in here for those. This location also has self check-out counters which I love since I like to be in and out. read more

Abysmal, lackadaisical customer service. I am a radiation oncology patient, advised by my oncologist to use Aquaphor spray post-treatment to try to preserve my skin. I had seen it at Randall's, and I asked my friend who is doing yeoman's duty to help me while I'm sick, if she could pick it up for me. She was told by two people, Customer Service and a Pharmacist, that there was no such product. Below is a picture of the product ON THEIR SHELVES. I went today after treatment to show Customer Service and the Pharmacist the product at their store. Neither apologized. The Pharmacist said he was sure that wasn't what the Pharmacist on duty meant; Customer Service said she didn't know who to blame. I said blame wasn't the point; education was. She didn't care. read more

Randalls - Aquaphor Spray on Randall's shelf, the day after they denied there was such a product. - Grocery Near Me - Houston, Texas

Living in Midtown this is the closest grocery store but after numerous visits I will drive out of my way to purchase my groceries. The staff is very unpleasant, I've been at least 10 times and have never been greeted or even talked to when checking out. The prices are higher than like items at other stores, their bakery leaves a lot to be desired (luckily for my waist) and every grocery store has free parking, that's definitely not a perk. The chicken wing bar says no sampling, I've watched a customer eat a wing and place the eaten bone back in the full trays. HEB for me! read more