Parking can be chaotic here but today it wasn't. They always have a good selection of stuff in addition to a bunch of stuff they try to draw you in with. I was looking for veggies and fruits to go feed the chickens at my kid's school when I discovered they had sales here on the leafy greens. My only hang up with HEB is I wish they had some sort of rewards program. read more

Over the years, I've shopped at this particular HEB location over 30 times. What I've always liked about this location is that it's smaller and has an elevated parking garage. Surprisingly, parking on the second level has never been issue. This is also probably the smallest HEB location I've ever been to. By comparison, the Bear Creak Hwy 6 and even the Dunlavy/W. Alabama locations are HUGE. The Heights HEB was cool to me in the past because it was just so much easier to get in and out and the selection was actually good. Fast forward to 2025, and I would say the quality of the store and selection have actually gone downhill--and so has customer service. Stocking and re-stocking seems to be a major issue where it wasn't before. One example: looking for oyster sauce was tough--and this is an important basic staple among Asian cuisine sauces. There were lots of options for soy sauce and even Buldak sauce, but very few options for oyster sauce, which seems absolutely crazy to me. And the section just hadn't been re-stocked at all--so many empty spaces where product could have been placed. Later on, I had the same experience when looking for lotion--so many empty product spaces which should have been re-stocked and the aisle wasn't even labeled properly. At checkout, the cashier was so engrossed in her convo with the sacker that she could barely answer any of my questions. Then she handed me 10 one dollar bills without counting it back to me, which is pretty standard. I would have rated this store a 4 or 5 in the past, but they've slipped down to a 2. read more

It's fine, just a regular grocery store. However the prices are getting insane compared to other grocery stores. Also, the bakery is the slowest and most inefficient tho by I've ever seen. There's either nobody there or 3 people and none of them ever looking at the counter. They regularly take 10-15 to grab a single item...if they can get it for you at all. read more

Easy to find Check out quick Loved it Fruit is always fresh. Vegetables are great. It was clean Parking easy. Bakery delicious read more

H-E-B is the go-to grocery store in Texas. Stopped in at the Shepherd location for convenience. Parking was decent and of course the people provided great customer service. read more

I've had experiences with the store both as an Instacart shopper and a customer. Neither has been impressive. First, I am a grad student so I do this job to make money and because it's flexible. As a customer I'm embarrassed for the people that work here. I cannot tell you how rude everyone is here. Sundays are good for working because everyone does their shopping on this day. You can't tell this store that. They have people stocking shelves while blocking every pathway with huge carts, boxes, just a mess. Knowing that everyone shops on Sunday does not mean they care about stocking what you need because they don't. It's especially important for me that they stock well because customers want their groceries. For me, I'll just go to Kroger. The only reason I shop here, not that I ever will again, because a lot of people use shopping apps here. My main concern, though, is that most of these people do not care about their job. They do not care about being kind they do not care about being good at their job, etc. You literally will be made to feel like you are in their way. One of my biggest pet peeves is that they do not teach their employees how to bag groceries. They will put your deodorant in with your hamburger meat, they will put your four pack of pineapple juice on top of your bread. I refuse to let them bag my groceries because it's very important that I, myself, don't have my groceries done like that, but primarily because I don't want the customers I shop for to have their groceries bagged like that. They get super offended that I want to bag my own groceries. Bear in mind that customers 'grade' me in bagging as well as other things. I'm not going to hand my customers vegetables that have been bagged with jars of pasta sauce. I can't tell you how bad the store is about that. So, I let them know immediately that I'll be bagging my own groceries. I have had them be so rude to me. They laugh in my face when I tell them it's important that it's done right. Literally, they will make fun of me. Today a girl laughed in my face when I said I get graded on this stuff, she laughed right in front of the manager who then walked away when I told her it wasn't very nice to laugh in peoples faces. This store is awful. Go to the one on Washington, much better. read more

This is the best HEB in the northwest Houston area. The range of the products in their inventory is unmatched except for the HEB on Bunker Hill Rd. And the Heights HEB has MUCH better parking than that location. This can be the only grocery store I go to for the rest of my life, and I'd be satisfied. read more

Love H-E-B even though I live in Hawaii now, every time we travel back to Texas we go to HEB! They have great produce and a good selection of meat! Wish we had one in Hawaii read more

I love HEB. However, their bakery department needs some organizing. I ordered 2 cakes for a party and arrived to pick them up.They were not ready! They had not even made them! 2 other customers near me had the same issue. Was late to my party. Settled for cakes I did not want. And walked away. Love the store, but Will not order cakes here again. read more

Its a 2 story HEB kinda weird but once on second floor it looks like a normal layout storefront. I preferred parking on the roof with my truck. read more

The bakery had nothing that wasn't prepared Saturday. 2 checkouts open no customers service to speak of . There's an Aldi and whole foods within a few miles better chance s read more

OMG who doesn't love H‑E‑B! If you have never been to an H‑E‑B you must stop at one while visiting Texas. These grocery stores are just phenomenal! Fresh tortillas made constantly throughout the day, amazing bakery items, huge dairy, beer and wine-check, and the produce section is unbelievable. They have a store brand which I absolutely love and have found them all to be on point or better than national brands. Cleo approves of the made in USA doggie chicken jerky. This grocery store is the biggest reason to move to Texas. read more

This HEB takes back the 1836 glass milk jugs but you cannot buy extra trash bag collection stickers here (the next closest location for that is Krogers on 43rd). I like this HEB. It's less stressful if you just park on the second floor. Good sushi and extensive premade food options. read more

This H-E-B is the best H-E-B has a lot of vegetables and salads and dressing the customer service is good the employees were nice to kids and adults and they have good chicken and the cakes were so good and they have car shopping carts for little kids and they don't just have good meat and vegetables also fruits I love their meat they're meat is so good and juicy and sometimes they put the fish away before and they have good microwave food and good sausage they had juice and big sausages and the buns were good and thick they are good for burgers and they have coupons on mostly everything and has everything you need has buddy bucks for kid to play this game and every time they come back and they save up enough points they get a prize read more

H-E-B - Fish market - Grocery Near Me - Houston, Texas

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A great Texas store. Always fully stocked with fresh fruit and veggies. Deli people are always nice. Let's not forget of the people always making a new dish with the great deals H‑E‑B has. read more

H-E-B - Grocery Near Me - Houston, Texas

Being from the DMV area, I've been spoiled with wonderful grocery stores, specifcally the Wegmans. So when I moved to Houston, people were raving about how wonderful H-E-B is. While it's not the greatest grocery store ( sorry Texas), it's still damn good. Located in the Heights, I give credit to the butcher section, wine/beer section, and produce. When I'm shopping for those things, H-E-B beats the other grocery shops. You just have to climb the steps/escalator to get there. I find that a bit odd with this stores construction but getting your steps in doesn't hurt. Pricing is fair for most items. With inflation these days though, good luck finding anything of fair pricing. read more

Like the fruit and vegetable section! I always find what I need. Also, the sushi section always has promotions. Customer service is kind and helpful. read more

I like the concept of this location, however I do not think it is convenient. The first level is only for parking, and the second level is the actual store itself, as well as another area to park. If you parked on the first floor, you would do your grocery shopping and have to take the elevator or escalator down with all your groceries. Elevators are available to bring your cart with you, however just know you'll be crammed in there with other people and their carts full of groceries. Shopping at this store really test your patience... Regular size carts are only available, which is a huge dislike since I like utilizing the smaller carts. It helps to steer better around the small store, as well as slow shoppers. I'll stick with my regular local HEB. Just decided to pop in since I was conveniently close by. More than like would only come here again for a quick grab a go, but never to do a full grocery run again. read more

H-E-B - Grocery Near Me - Houston, Texas

Good old HEB. This location is a little on the fancy side with its elevators, upper level parking and layout. But just like the locations I've visited, great selection, fresh foods, and wonderful service. For as busy as the store gets, they keep the lines moving. Service is always friendly. The sample section by the bakery is so lively. Maybe because it's on a raised platform it gives a little more pizzaz! I'm constantly at the olive bar & in the wine section. For it to be a grocery store the selection they have is pretty nice. And they're not horribly over priced. Also, I noticed this store has one of the better floral departments. Drop in if you're in the area. I'm sure you'll find what you need..and if you're like me, extra stuff you didn't know you needed until you saw it :-) Yelp on my friends! read more

Management at H-E-B planned this store for the Heights. They have everything you could adjust for, a fantastic food selection and friendly employees. On weekends it will be packed full of people, so go early in the morning or go on weekdays. The store is on the upper level and there are elevators and escalators to take you up and down. Additionally, there are food basket escalators that take your basket full of food down to the parking area...a very good design. Their bakery is great, it saved me a lot of weight gain because the calories are posted. I love them going that. Heck, I still got a donut, just shared it with the wife. The prices are very fair, and lower than other store chains on the in-house H-E-B brand. Just remember, if you don't like crowds, go on off-hours. But, even though there were many people, the ratio of employees to customers was higher than I have ever seen at any other store. We had literally NO wait to checkout, with a manager taking people to available registers. read more

Trev with the beard was the rudest cashier I've ever encountered. He was immediately rude to me and my girlfriend as we walked up and yelled at us for not putting the basket below the cash register even though every employee just kindly grabs it and places it underneath. He needs to work at a job that deals with non sentient beings. This includes plants because they don't deserve that kind of treatment. read more

I'm a big fan of this HEB. Even when busy they seem to be stocked up on all the produce. The cooks at the recipe station are friendly, as are the folks at the meat, fish, and deli counters. I once was looking for a specific cut of short rib and the meat counter guy was willing to take a couple minutes to freshly cut them for me to specifications. Sometimes they run a bit low on the premade turkey/chicken salads, but that's never been a dealbreaker. The international food aisles are usually very well-stocked, which is great if you like to experiment with different cuisines.' Some people complain about the parking, but I've never not found a spot on the top floor, even during the last minute thanksgiving rush. I moved, but I still go out of of my way to come here as often as I can for my groceries. read more

Honestly, H-E-B is the elite grocery store. Every time there's some natural disaster., they're always on top of things. I love that they were one of the first grocery store to require masks completely during the early stages of COVID and started off very strict with social distancing. People get too close to each other to begin with, so I'm a fan of keeping the line separation permanently. The parking level on the first floor is excellent for bad weather days to keep you and your groceries protected and the roastery is upstairs for you to grab some coffee on your way out. I've never had a bad experience at H-E-B with the exception of holiday shopping which is madness but H-E-B always handles it well. No store does more than my H-E-B :) read more

They have lots of food. Like way more than my house. And toilet paper. Like 7 kinds at least. And that thing where you put your cart into when going down the escalator. I always beat my cart to the bottom. Seems unfair to the carts but those are the cards that were dealt. read more

HEB bakery continues to get worse and worse. It is a rare morning when the bread and rolls aren't a day old. What happened to giving away day old bread to the food pantries and homeless. They certainly aren't dropping the prices on their day old bread. And likewise, you can't guarantee that your going to get a fresh pastry/donut. Bought two sugar twists this morning and they were stale. Makes me mistrust buying other cakes (layer) in there because I'm not sure if they're fresh or not. Bottom line, I'd rather go into a bakery and have them not have something because they sold out vs them selling me stale items........ And all of this is not to say that HEB isn't raising prices on their baked goods cause they sure are. Prices on their layer cakes are absurd...... What happened HEB???? read more

All of my son's future birthday cakes will forever be made at HEB. Thanks to the whole bakery team of designers especially Tatiana for being patient with me as I placed the last minute order. The cake and cupcakes looked amazing and they tasted so delicious we ate cake leftovers for breakfast the next day. Yum! read more

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got an iron man cake made and this were the results !! NO I AM NOT HAPPY !!!! H-E-B GULFGATE ‼‼‼ the ribbon on the cake was unnecessary !!! The happy birthday is starting from end of cake n has more ribbon at end for more writing !! The line around the cake is thin n thrown together read more

H-E-B - Grocery Near Me - Houston, Texas

I love the Heights.I am an Uber driver.People in the Heights really love Uber! I stopped by H.E.B after my Uber drive. It was relatively new.The stores were very clean.I found some sweets.It shows calories.It was hard for me to buy the high calories food.When I saw my favorite melon pan.I had to buy it. Melon pan is a Japanese name.It looks like concha. Melon pan on Wikipedia. https://en.wikipedia.org/wiki/Melonpan I used self checkout machine.It was quick.When I returned to the parking.I was lost.I couldn't find my car.I saw my car on the other side.This means the parking garage is huge! I ate my melon pan in my car.It was so yummy. I will return to this H.E.B. read more

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Yes, this is a GREAT addition to the Heights. Yes, they are crowded. Why? Because they are Great! Yes, they actually have aged meats! Yes, there is a fresh tortillaia that makes them hot in 3 types...flour, butter, and wheat. No more Kroger for me. The Kroger on 20th has all kinds of crime issues, with no visible cameras in the parking lot and only be security guard, hardly outside in the lot. This H-E-B has security all over and I felt very safe. read more

I have to admit, I'm a bit of an HEB fanatic, so I might be a little biased about the chain overall. I'm glad to see the Heights finally get an HEB, it was overdue. Since my current work client is in the Heights, I decided to make my early morning, after-work grocery run here so I could check it out. The new layout is like the Bellaire HEB, two stories, with the pharmacy on the first floor, and the actual store and their cafe, The Roastery, on the second. I love that this parking garage also has lights over each parking space that let you know in advance if a spot is free or not. Pro tip: park on the second floor, it allows direct access into the store, as opposed to having to take the escalator or elevator up to the 2nd floor. All of the employees are so friendly and helpful, and great about answering questions. The aisles felt a little more narrow and the frozen section is more cramped than I'm used to, but Buffalo Market is my home store, and it's pretty big, so I'm a little biased. I'll definitely be back when I'm on this side of town. read more

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Oh my gosh, the day has finally come. Our dreams have been answered as the Heights now has a quality grocery store! This is a two level store with tons of parking. The parking garage has the red and green lights above the parking spots so finding an open spot is a breeze. Inside this H-E-B does not disappoint. Everything is so clean and new and shiny and bright. They took a look around the neighborhood and put a lot of thought and effort into what the shelves needed to be stocked with! So happy it's finally here! In most happy about the dry aged beef selection. They have great choices from 12 to 45 day dry aged and they will even custom age a piece of meat to your specifications. Huge plus for the wine sampling section too. Nothing better than trying it before you buy it so you don't show up somewhere with a bottle of wine that tastes funk. I wish more places had this option. Huge fresh bakery, tortillaria, roastery, prepared foods, pharmacy, and all the other specialty shops you have come to count on H-E-B to provide! Get ready neighbors, our dreams have been answered! read more

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I never thought I would give an H EB a bad rating but unfortunately this one is different than the others I have been to. For starters During the freeze I inquired about the restrooms and they told me they were closed. While I understood after sitting in the elevator stuck for a good 10 to 15 minutes they still would not allow me to use the restroom. The staff there appear rude disinterested in an engaged. It shows in the work product sometimes I get rotten fruit when I order curbside. The managers appear disinterested even if you do complain. I am not used to this level of service in Heb but all of my neighbours agree this one needs help. Many of my neighbours drive to kroger to avoid this H EB. I hope they can get it together because this is not the reputation that I know HEB wants for itself read more

It's a reason why this location was receiving so much hype in the surrounding community. This H-E-B is very much modern with their design and their layout. Not only do they have the normal amenities, products, and variety; but it's amplified. They have made their ready to eat meals a way of life and bringing to the table a better and more option driven in house freshly made catalog. All their fish and meats look even fresher. What took me over the top was their wine. With the sample of the newcomers, the mixture of the norms, and the fact that they actually have a wine/beer well to try on the spot is to die for. What personally put me over the top was their seasoning wall that will bring flavor to any one's life, and as a cook, I'm going to say Himalayan Pink Salt. Trust me just go, it's a vibe!!! read more

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UPDATE 10/05/2021: The store manager (Dillion) gave me a sincere apology, a full refund, and a $50 gift card. Although this doesn't change anything that I experienced the night of the party, it shows HEB does care about their customers and he assures me that he will see that no one else will have this type of experience. read more

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Nice store. For some reason their staff doesn't honor coupons. The coupons never work on their machine then if you ask them why not the will say it's not for that specific product (the one the coupon is labeled for and next to on the racks) then they offer to go back and check with you. Which with a huge line of people behind you is embarrassing inconvenient and awkward. HEB- just get rid of your coupons if they don't work. Below is a picture of the coupon that didn't work. You be the judge. read more

H-E-B - Grocery Near Me - Houston, Texas

A massive store 2 floors. Covered parking again 2 floors. This was opening weekend do the crowd hit critical mass, but even with that the store clean service outstanding. Full-service bakery and butcher. The produce was very good. The lines to check out were long but moved quickly. Nice self check out was moving quickly as we're the other lines clerks helped people get to shorter and quicker lines keeping things moving. They have. Large selection of organics and vegan foods read more

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this is a great HEB. some of the stuff is disorganized/picked thru since it gets so busy tho.

Best H‑E‑B in town every time I come here employees are so friendly and helpful. I ask an employee about gushers candy, I'm a teacher and don't know what they look like, he told me that they were in aisle 8. I started to aisle 8 and another employee Marcus asked me what I was looking for I told him and he said follow me I will take you there. That was incredible thoughtful of him. But I do have one concern the girl that was bagging our groceries looked I'll and I don't think you should have employees working especially bagging groceries. I did ask her if she was ok and she told me no, she looked like she was going to pass out. I asked her if she would like for me to talk to manager and she said no it's ok . But again you have true employees. read more

Really nice HEB! Living in the Heights, you have your pick of this HEB on Shepherd, the newer but smaller HEB on Washington or the Kroger on 11th/Durham (old as heck). The 2 story setup is interesting. I never park on the 2nd floor so it doesn't really bother me. The cart escalator is handy and on the whole, this is a clean and hip and newish HEB closeby to me. My other shopping location is the Bunker Hill HEB/Costco but this is my primary location for groceries. read more

Too many people and parking was very inconvenient. Good selection on product but probably will not be my go to grocery store.