"Rokt" is my pride and joy when it comes to my car. I have always dreamed of having a sports car…read moresince I was a little girl. To be able to afford this beauty, I make sure he's in top notch condition. Marco, my service advisor, made my experience super personable and walked me through the entire process how the service procedure works. As with any new person admiring Rokt, Marco complimented me on the beauty of my ride. He ensured me that they would complete the oil change alongside checking all fluids and rotate tires, all while checking if there's any service bulletins or required maintenance applicable. I was then able to get a complimentary shuttle back to my house, since I'm within the pick-up/drop-off radius of the dealership. Marco texted me when my car was finished and requested the shuttle service for me back to facility when I was ready. My car was immediately ready to go after I signed the service request form. Added bonus, there's a Costco right around the corner of this dealership, so I can fill up my car and do any necessary shopping.

Absolutely the slowest service ever. Had an "appointment" at 8am for just an oil change. Was told 2…read morehrs. Ok fine whatever. Sat waited. 10 am rolled around and my car was just then at 10 am being worked on. But yet saw people that showed up after I did leave with their vehicle before my car was even done.

I race dwarf cars and have has 3 drive shafts made here. Incredible quality and great customer…read moreservice. Thank you William for your great professionalism. Definitely highly recommend this shop.

Top notch service and installation. I've used them twice. First time a handful of years ago they…read moremade me a custom driveshaft to fit my '64 Chevy when I put a 350 ci motor in it and a Ford 9" rear. That was made to spec and trued perfectly. Once recently to upgrade the rear gears, speedo gear and install new diff cover on my '95 Mustang Cobra SVT. Father and son (?) went WAAAAY above expectations getting the speedo gear right, which I can't thank them enough for. Tremendous service and stuck to the quoted price even though they spent tons more time on it than they probably should have! The extra time and effort attributable to their work ethic and excellence. It's the only place I go to and the only DriveShaft Pro location I go to.

I had an outstanding experience at Alexander Cadillac of Oxnard. A special thank you to Reza, the…read moreSales Manager, for making the entire process smooth and stress-free. Putting together a deal that worked for me was effortless thanks to Reza and the team. If you're in the market for a Cadillac, I highly recommend Alexander Cadillac of Oxnard and ask for Reza. He made the experience enjoyable and exceeded my expectations. Thank you again,

I lost my key fob transmitter and needed a replacement. I called in the day before to schedule a…read moreservice appointment the next morning. I had all the information on pricing and went in yesterday morning to a very busy service department. I was introduced to Gilbert and handed him an older key fob I had that needed reprogramming. At first Gilbert and his service technician said transmitter was not working but I insisted it was a perfectly good transmitter that I had misplaced years before. I was told I'd need a new one but that it wasn't in stock until the next day. I was worried and disappointed because I needed to work my evening shift last night. Gilbert said he'd do his best to get my transmitter ASAP and he DELIVERED. I was told 3pm-4pm I got it back by 2pm! So impressed with the commitment and the extra effort to get my older transmitter ALSO working and programmed as well! So while it was not fun spending $$$ on a piece of plastic and mini mother board chips, the dealership is CLEAN, OPEN SPACED and very structured as well as somewhat friendly. The service advisors are busy folk so they can be short and they the point but as long as they remain professional and take pride in providing excellent service I'm going to support their business and possibly get my next GM or otherwise car model here... I'm thinking late his year or next year. Having worked in the car dealership industry I am impressed with Paradise Chevrolet's pricing and consummate performance and reliability when I need them. Same day service on a relatively complicated situation? Impressive and reassuring. (There's a vending machine for your snacking needs in their waiting area if you get hungry)

Met these guys at a Mustang Car Show, we had just bought our car. They didn't push us to buy…read moreanything, but gave us great tips on keeping the paint of our car in great shape and advised us on what to do to protect it. We ended buying some wax products from them and Dan the owner comped us a VFR license plate frame. We learned more from them about the capabilities of our car and they invited us to a VFR racing event for new car owners which sadly we weren't able to make, but we walked away having complete faith in VFR. Very knowledgable and very personable.

THIS IS THE PLACE TO GET YOUR CAR. In this massive auto center, I visited several different stores…read moreand nobody had the same patience and care that the Mazda salesmen had. Freddy, JC, and Amauri were excellent. As a first time buyer I had lots of apprehension and questions, but they answered them with care and kindness. I felt welcomed and considered! Plus, they set me up with some incredible deals and were very willing to accommodate where they could. Mazda is a great car and their company hires incredible people. Thank you Oxnard Mazda!

I went to Oxnard Mazda after receiving a promotional email offering a free oil change. I scheduled…read morethe appointment for a Saturday expecting to have a simple oil change completed. After waiting for over two hours, Adrian came out and told me there was a problem. He explained that while they were attempting to perform the oil change, the oil panel had broken. He told me that the cap was metal and the panel was plastic, and that this was something that could happen with newer Nissan Rogues. However, I was also told that Mazda was not responsible because whoever performed the previous oil change before I owned the vehicle allegedly did it incorrectly, which caused the panel to break while Mazda was servicing my vehicle. Since it was the weekend and there was no manager available, I was told they would provide me with a loaner vehicle at no charge and that someone would contact me Monday to figure out how to move forward. On Monday, Adrian contacted me and told me the repair would cost almost $1,000. I was given two options: either use my extended warranty and pay a $400 deductible, or have CarMax cover the repair, but I would have to pay the entire amount upfront and wait for CarMax to send me a reimbursement check. I explained to Adrian that I could not afford that. I came in for a free oil change and was not expecting an unexpected repair bill of nearly $1,000. I told him clearly that I did not have the money to pay for this repair, especially with rent and other expenses coming up as a single mom. Adrian then suggested that I apply for an app called Sunbit and told me that I would not have to pay anything upfront. I followed his instructions and applied. I was approved, but Sunbit still required me to put down almost $300. I called Adrian back and again explained that I did not have any money available to put toward the repair. Despite me repeatedly explaining that I could not afford this repair, the work continued. I never authorized paying nearly $1,000 for this repair. The only service I originally approved was the oil change. When I returned Tuesday to discuss my options and try to get my vehicle back, I spoke with a manager named Chase. Unfortunately, I felt that he was dismissive and unwilling to work with me or hear my concerns. I explained that CarMax had confirmed I was still covered under warranty and that if the vehicle had gone through CarMax's process, they would have covered the repair and I would not have had to pay anything upfront. Another thing that was extremely concerning was the change in the repair price. On Monday, I was told the repair would cost almost $1,000. However, when I came in on Tuesday, the total had somehow changed to $715. No one clearly explained why the price changed so drastically for what I understood to be the same repair. Being quoted one amount and then seeing a significantly different amount the next day left me questioning how the original estimate was calculated. I was told that Mazda would not release my vehicle until payment was made and that I needed to return the loaner vehicle. I was also told that keeping the loaner could result in a $75 per day charge. This entire experience was extremely stressful and frustrating. I came in for a promotional free oil change and ended up dealing with a situation where I felt pressured to find a way to pay for a repair I was not expecting and repeatedly explained I could not afford. Thankfully, I was able to borrow money from someone so I could get my vehicle back, but no customer should have to go through this after coming in for routine maintenance. Between the lack of communication, the changing repair estimates, and the way this situation was handled, this was one of the most disappointing dealership experiences I have ever had. I will not be returning to Oxnard Mazda, and based on my experience, I would not recommend this location to others.

I had a wonderful experience at Lexus of Oxnard! I first inquired about my Lexus RX 350 online,…read morethen called the dealership right away because I was excited to see if they still had the vehicle--and they did! Jennifer in sales was absolutely wonderful. She made the entire process so easy and was incredibly kind from start to finish. Buying a car can sometimes feel overwhelming, but Jennifer explained everything with patience and made me feel comfortable throughout the experience. Alberto in finance was also fantastic. He was professional, helpful, and made the financing process smooth and stress-free. Thank you both for providing such an exceptional car-buying experience. Even though the dealership isn't close to my home, I wouldn't hesitate to make the drive for future service visits. Thank you again!

Phuong at Lexus of Oxnard is an incredible Service Advisor. I live in Santa Barbara, but since…read more2020ish. I have chosen to have my car serviced in Oxnard because the service experience there has been far better for me. A big reason for that is Phuong. He is easy to work with, straightforward, professional, and always makes sure everything is handled 110%. Phuong used to be in Santa Barbara, and when he moved, I moved my business too. I quickly realized just how valuable he was and why so many people appreciated him. He truly stands out for his excellent customer service, attention to detail, and the confidence he gives you that your car is being taken care of the right way. I have also referred friends to Phuong and have even encouraged them to buy their vehicles there because the service is so excellent. He is one of the main reasons I continue to choose Lexus of Oxnard. Highly recommend asking for Phuong. "Choose the dealership that you go to be serviced based on their service"

Herb in the service department was so helpful and went above and beyond! Thank you again for all of…read moreyour help!

Daniel in service is so awesome. I am disabled and on Dialysis he has so much respect and…read moreconsideration for handicap. I just want to put it out there not a lot of people are like that. He's one of them thank you Daniel for your patience and helping me he has excellent customer service.