Joel is a very good mechanic who genuinely cares if you are happy. If you have a BMW he is very…read moreknowledgeable. It also is so much cheaper than the BMW place.

Unfortunately overall experience here wasn't good for me. I…read moredon't want to write a long negative review so it's a long story but I will make it short. I wasn't happy with.... ・Their diagnose were all wrong (YawABS moduleBattery) ・It took a long time and they didn't know what's wrong ・Very pricy ( Their diagnose was wrong but charged us more than $200. Even though they did NOT find out what was wrong, after my bf found it and solved the problem, they replaced the hose from intake manifold , reset Yaw sensor and charged more than $800) * It was uncomfortable that they charged my radio station. Now my car is back and runs. I appreciate it about that. I just wish they could charge us decent price. It's very difficult to find a good service place, you don't know if it's good or not until you try, and I don't want anyone to have a similar experience to mine so I decided to share my review.

I have been with DCH Toyota since 1993. And I have dogs, so my other vehicle is a 1997 Chevy…read moreSuburban. But recently I went to Chevy, and they would not work on my '97 Chevy because they said they don't work on anything past 2000 because they don't make the parts. So I needed to get an oil change, and I had a free detail coming, so I took it to Toyota. And lo and behold, DCH Toyota said I needed a lot of work done on the Chevy, and I said, Well, where are you going to get the new parts? They said, What are you talking about? So I told them what Chevy told me, and they said, Well, that's because Chevy sells their blueprints. But we get them new, and we warranty them. So I take my vehicle, my Chevy, to DCH Toyota, and because of my long-time history and because of the great service, and I still have a Prius, they give me excellent service. This time I needed tires, and even some tire companies are not making what I need for my '97 Suburban, but they gave me wonderful discounts. They got me New parts with warranties and wonderful discounts. So if you have a vehicle that your own dealership won't work on, go to DCH Toyota and ask for Bob or Chris, and they'll set you up. And if you just need a new vehicle, go to DCH Toyota because Toyota sells itself, and they're made right here in the U.S. of A.

I would give them 0 star if I could Very disappointing and…read moreunprofessional experience. We had already negotiated and agreed on an OUT-THE-DOOR price before I authorized them to run my credit. I was also already pre-approved through my own bank. After they ran my credit, they suddenly wanted approximately $2,000 more. When I questioned the difference, the manager argued with me and said the previously agreed price was "his mistake." Because I authorized the credit check based on the deal we had already agreed to, I was left with unnecessary hard inquiries on my credit and no vehicle. Their mistake ended up affecting my credit, not theirs. A manager's pricing mistake should not become the customer's $2,000 problem AFTER running their credit. I walked away because I completely lost trust in this dealership. Get EVERYTHING in writing before allowing them to run your credit.

I race dwarf cars and have has 3 drive shafts made here. Incredible quality and great customer…read moreservice. Thank you William for your great professionalism. Definitely highly recommend this shop.

Top notch service and installation. I've used them twice. First time a handful of years ago they…read moremade me a custom driveshaft to fit my '64 Chevy when I put a 350 ci motor in it and a Ford 9" rear. That was made to spec and trued perfectly. Once recently to upgrade the rear gears, speedo gear and install new diff cover on my '95 Mustang Cobra SVT. Father and son (?) went WAAAAY above expectations getting the speedo gear right, which I can't thank them enough for. Tremendous service and stuck to the quoted price even though they spent tons more time on it than they probably should have! The extra time and effort attributable to their work ethic and excellence. It's the only place I go to and the only DriveShaft Pro location I go to.

I had an outstanding experience at Alexander Cadillac of Oxnard. A special thank you to Reza, the…read moreSales Manager, for making the entire process smooth and stress-free. Putting together a deal that worked for me was effortless thanks to Reza and the team. If you're in the market for a Cadillac, I highly recommend Alexander Cadillac of Oxnard and ask for Reza. He made the experience enjoyable and exceeded my expectations. Thank you again,

I lost my key fob transmitter and needed a replacement. I called in the day before to schedule a…read moreservice appointment the next morning. I had all the information on pricing and went in yesterday morning to a very busy service department. I was introduced to Gilbert and handed him an older key fob I had that needed reprogramming. At first Gilbert and his service technician said transmitter was not working but I insisted it was a perfectly good transmitter that I had misplaced years before. I was told I'd need a new one but that it wasn't in stock until the next day. I was worried and disappointed because I needed to work my evening shift last night. Gilbert said he'd do his best to get my transmitter ASAP and he DELIVERED. I was told 3pm-4pm I got it back by 2pm! So impressed with the commitment and the extra effort to get my older transmitter ALSO working and programmed as well! So while it was not fun spending $$$ on a piece of plastic and mini mother board chips, the dealership is CLEAN, OPEN SPACED and very structured as well as somewhat friendly. The service advisors are busy folk so they can be short and they the point but as long as they remain professional and take pride in providing excellent service I'm going to support their business and possibly get my next GM or otherwise car model here... I'm thinking late his year or next year. Having worked in the car dealership industry I am impressed with Paradise Chevrolet's pricing and consummate performance and reliability when I need them. Same day service on a relatively complicated situation? Impressive and reassuring. (There's a vending machine for your snacking needs in their waiting area if you get hungry)

Met these guys at a Mustang Car Show, we had just bought our car. They didn't push us to buy…read moreanything, but gave us great tips on keeping the paint of our car in great shape and advised us on what to do to protect it. We ended buying some wax products from them and Dan the owner comped us a VFR license plate frame. We learned more from them about the capabilities of our car and they invited us to a VFR racing event for new car owners which sadly we weren't able to make, but we walked away having complete faith in VFR. Very knowledgable and very personable.

Marcus Valencia was amazing and the entire staff provided excellent service…read more highly recommend -CK

I went to Oxnard Mazda after receiving a promotional email offering a free oil change. I scheduled…read morethe appointment for a Saturday expecting to have a simple oil change completed. After waiting for over two hours, Adrian came out and told me there was a problem. He explained that while they were attempting to perform the oil change, the oil panel had broken. He told me that the cap was metal and the panel was plastic, and that this was something that could happen with newer Nissan Rogues. However, I was also told that Mazda was not responsible because whoever performed the previous oil change before I owned the vehicle allegedly did it incorrectly, which caused the panel to break while Mazda was servicing my vehicle. Since it was the weekend and there was no manager available, I was told they would provide me with a loaner vehicle at no charge and that someone would contact me Monday to figure out how to move forward. On Monday, Adrian contacted me and told me the repair would cost almost $1,000. I was given two options: either use my extended warranty and pay a $400 deductible, or have CarMax cover the repair, but I would have to pay the entire amount upfront and wait for CarMax to send me a reimbursement check. I explained to Adrian that I could not afford that. I came in for a free oil change and was not expecting an unexpected repair bill of nearly $1,000. I told him clearly that I did not have the money to pay for this repair, especially with rent and other expenses coming up as a single mom. Adrian then suggested that I apply for an app called Sunbit and told me that I would not have to pay anything upfront. I followed his instructions and applied. I was approved, but Sunbit still required me to put down almost $300. I called Adrian back and again explained that I did not have any money available to put toward the repair. Despite me repeatedly explaining that I could not afford this repair, the work continued. I never authorized paying nearly $1,000 for this repair. The only service I originally approved was the oil change. When I returned Tuesday to discuss my options and try to get my vehicle back, I spoke with a manager named Chase. Unfortunately, I felt that he was dismissive and unwilling to work with me or hear my concerns. I explained that CarMax had confirmed I was still covered under warranty and that if the vehicle had gone through CarMax's process, they would have covered the repair and I would not have had to pay anything upfront. Another thing that was extremely concerning was the change in the repair price. On Monday, I was told the repair would cost almost $1,000. However, when I came in on Tuesday, the total had somehow changed to $715. No one clearly explained why the price changed so drastically for what I understood to be the same repair. Being quoted one amount and then seeing a significantly different amount the next day left me questioning how the original estimate was calculated. I was told that Mazda would not release my vehicle until payment was made and that I needed to return the loaner vehicle. I was also told that keeping the loaner could result in a $75 per day charge. This entire experience was extremely stressful and frustrating. I came in for a promotional free oil change and ended up dealing with a situation where I felt pressured to find a way to pay for a repair I was not expecting and repeatedly explained I could not afford. Thankfully, I was able to borrow money from someone so I could get my vehicle back, but no customer should have to go through this after coming in for routine maintenance. Between the lack of communication, the changing repair estimates, and the way this situation was handled, this was one of the most disappointing dealership experiences I have ever had. I will not be returning to Oxnard Mazda, and based on my experience, I would not recommend this location to others.

I had a wonderful experience at Lexus of Oxnard! I first inquired about my Lexus RX 350 online,…read morethen called the dealership right away because I was excited to see if they still had the vehicle--and they did! Jennifer in sales was absolutely wonderful. She made the entire process so easy and was incredibly kind from start to finish. Buying a car can sometimes feel overwhelming, but Jennifer explained everything with patience and made me feel comfortable throughout the experience. Alberto in finance was also fantastic. He was professional, helpful, and made the financing process smooth and stress-free. Thank you both for providing such an exceptional car-buying experience. Even though the dealership isn't close to my home, I wouldn't hesitate to make the drive for future service visits. Thank you again!

Phuong at Lexus of Oxnard is an incredible Service Advisor. I live in Santa Barbara, but since…read more2020ish. I have chosen to have my car serviced in Oxnard because the service experience there has been far better for me. A big reason for that is Phuong. He is easy to work with, straightforward, professional, and always makes sure everything is handled 110%. Phuong used to be in Santa Barbara, and when he moved, I moved my business too. I quickly realized just how valuable he was and why so many people appreciated him. He truly stands out for his excellent customer service, attention to detail, and the confidence he gives you that your car is being taken care of the right way. I have also referred friends to Phuong and have even encouraged them to buy their vehicles there because the service is so excellent. He is one of the main reasons I continue to choose Lexus of Oxnard. Highly recommend asking for Phuong. "Choose the dealership that you go to be serviced based on their service"

Herb in the service department was so helpful and went above and beyond! Thank you again for all of…read moreyour help!

i've never owned a Nissan. I or Mercedes. I go into the dealership and the guy goes. Oh you're a…read moreveteran based on your head I said yeah 20 years I like to ask a question of a shot foreman they informed me that they can't the doesn't talk to the mirror public so you were buying $80,000 car and I can't ask a question there's a stigma about Nissan that they only deal with junkie cars but not being able to speak to a shop foreman question they brought up a Service advisor says can't answer the my car is not service. I said I ask questions because you're a commissioned service not the shop foreman I asked for I buy a car, but I have a question about the engine so I left so I'll go back to Lexus or Mercedes but it's really sad. They just blew an $80,000 sale dead ass is what people say about Nissan online you return before you come online saying oh whatever understand the first guy who nobody told me in dead eye that he can't talk to the public. The used car manager said he could, but you don't know where the guy is the other said they're trained to understand I asked a question. I they couldn't answer the question cause you're not mechanics and they said the mechanics off for lunch. There's no one can help . Nissan needs to do better. they lost a little customer. and yes, it says he may be wrong cause I dictate this cause I don't wanna give too much time for something irrelevant..

Vista Ford of Oxnard Quick Lane is the reason I will no longer by a Ford vehicle. I'm not really…read moresure why they even have a 'quick lane'. what is Ford trying to accomplish with this? It is neither Quick, nor convenient and full of hassle. First off, I've heard both cases that you need an appointment for QuickLane or that you can just show up. I've done it both ways. Once I was even told by the advisor that the appointments were sort of bogus anyway and that it was better to just show up. Twice, I have shown up with a scheduled appointment and been told the wait time was over 2 hours. How can this be when I have an appointment? I've gotten in without an appointment if you're willing to show up early. Once, I had a company send their entire set of fleet vehicles though the quick lane thus causing everyone in quick lane enormous delays. Isn't there a better way to do this? If I would have known about this headache, I would have never purchased the vehicle in the first place. I've seen numerous other people in my quick lane visits voice their frustrations as well. Sure glad I didn't buy the pre-paid oil change / service plan I've seen numerous customers complain about during my quick lane visits. Side note, the regular 'maintenance' group here is completely different than QuickLane. If you need a repair, they seem to do a good job, and YES YOU NEED AN APPOINTMENT FOR THEM.

My husband received a NEW company car from Vista Ford…read more Upon picking up the car he never received the second key. I have called twice to try to resolve this with no return call and no action. We are driving around with one key... I hope we don't get in trouble because who knows how long it'll take to we actually get the key? One other thing... When you get a new car the salesman usually gives you a tour or a run through of the car features. The guy did nothing... Zilch... Zero in spending any time with my husband. They also left the back roller cover in the original box. They did not do the courtesy i've taking it out of the box and putting it in for him. They just left a box in our car for us to do it on our own. Even though this car was purchased by his company most likely at a fleet price....There's no reason to discount or be remiss of the customer service because truly... Vista Ford did make money and made a sale. We are happy that our local for it is in Thousand Oaks... We will definitely not be back here for service or to purchase a car out of our own bank account. Which is kind of sad because we are in the market for a new 3500 4 x 4 truck.