1. Rancho Coastal Humane Society

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Encinitas, CA

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Rancho Coastal Humane Society

3.6 (134 reviews)
Closed • 11:00 am - 4:00 pm

Rancho Coastal Humane Society Photos

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Michael G.

I was never going to speak up, but after reading some reviews I think I need to. I got an amazing dog from here, but not until I got very angry and threatened to go to a breeder. They HEAVILY discriminate against people that live in apartments. They don't seem to understand that people in apartments might take their dogs more places. My dog Lyla (previously Lyra) walks miles a day and meets new dogs all over our apartment complex. I argue her life is better than a dog that just sits in the same yard, or gets let out in the same back yard all the time. Bottom line they told me things like "maybe you should get an old dog..." Afterwards the calls and emails felt more like a parent checking up on me. So if you are feeling judged, just tell them you are going to a breeder since apparently all the dogs are taken and this stray dog thing isn't an issue any more.

Walking out with my adopted dog
Lisa W.

We adopted our first dog here, unexpectedly with no expectations. We were only browsing around didn't humane society starting at Oceanside, Carlsbad and ended up at RCHS. Rancho has many dogs available for adoption. We came in and browsed around. Overlooked our soon to be dog because she was just so hairy and we couldn't really see passed the long curly hair. We wanted another dog but after an interview and our application they said we were not a good fit for our first choice due to separation anxiety. They did however gave us alternatives for other dogs. We browsed around again for their suggestions and saw the white curly hair dog. Second in line and they told us they'll call us the next morning if the first person does not want her. And somehow we got so lucky that the first person didn't want her and ended up with our new loving maltipoo dog. I like that the process is a bit strict- they don't let you adopt any dog. You have to match with the dog. Which shows me that they really care about making the dog happy. I'm glad that they do that. They also provide follow up calls and emails and suggestions after the adoption. They help you integrate into each other's lives. One thing they can improve is telling you about what you should do after you adopt. First thing they should tell you is get your dog on flea meds, and get all her shots updated. We learned the hard way and delayed those until 3 weeks and suffer some unwanted circumstances. We are happy with RCHS! We adopted our first dog. We're totally in love! And will come for our second dog once we buy a house!

Melisande M.

I've wanted a dog for a while. It's so hard to find the right dog. I went here just to look at dogs and met the most precious animal. I decided to do a meet and greet and an interview. They provided me with medical records and a full background on the dog. Then we went through with the interview to find the perfect match. Luckily it was the dog I was eyeing. A week later adopted him and it's been the best days of my life. He is absolutely perfect. Thank you for helping me find pine (now Marty) and his funny behavior and snuggles

My lil bear!!!

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4 months ago

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7 months ago

I adopted two wonderful tuxedo cats from RCHS years ago and have to say that they do a wonderful job caring for pets who need adoption !

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Review Highlights - Rancho Coastal Humane Society

“Please be patient with the process, they want you to find the RIGHT dog, not just a pet to keep in the back yard and ignore.”

Mentioned in 5 reviews

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Petco

Petco

(84 reviews)

Richard deserves the highest praise. He went far above and beyond anything that could reasonably be…read moreexpected and helped my senior mother three different times, each time with patience, compassion, and genuine care. What stood out most was that when other staff members wouldn't step in or weren't able to help, Richard did so without hesitation. He never rushed us, never made my mother feel uncomfortable, and never treated the situation like an inconvenience. He spoke to her with kindness and respect, took the time to make sure she felt safe and supported, and showed a level of empathy that is sadly rare these days. It's clear that Richard truly cares about people, not just his job. His actions made a stressful situation feel manageable and left a lasting impression on our family. Because of Richard, we will absolutely continue coming back. He represents what exceptional customer service should look like, and Petco is lucky to have someone like him. Thank you, Richard, for your patience, your compassion, and for stepping up when it mattered most.

Asya does a wonderful job. She's a wonderful grooming manager. She's the first one that can…read moreactually give him my golden doodle cut without shaving her bald. . Everyone at Petco all the staff is very friendly. I'm so happy I ended up staying at Petco. The store manager could gain some knowledge on how to be better at customer service when I was frustrated at one time he said "maybe Petco isn't right for you. " along with never giving me the corporate number . I'll Never forget that comment . But Asya and other staff are the reasons I return.

Dirty Dogs - Self-wash makes post lagoon cleanup a breeze

Dirty Dogs

(18 reviews)

So clean. What a bright place. First time for me. The lady was so kind and helpful. I will using…read morethis place going forward. It saved my back. Great concept.

I've been a Dirty Dogs customer for a while, and I'm done. This isn't about one bad day. It's a…read morepattern. In the past, a grooming visit here resulted in my dog needing a trip to the emergency room. Although Corporate handled that well and reimbursed me for the ER visit, that only meant to me that they were aware that their groomers inexperience caused that issue. Appointments consistently take far longer than they should, and many of the groomers seem very inexperienced. If you don't get the good ones, the rest are just really bad or new to the job and it shows in the inconsistency of the outcomes. Last week, they canceled my appointment the day of because a groomer was injured. Things happen, so I rescheduled. At today's rescheduled appointment, I was running a few minutes behind, texted ahead to let them know, and arrived well within their 15-minute grace period. To start NO ONE was at the desk when I arrived. Once she came out, I immediately apologized at the desk for running late, and the front desk staff told me it was no problem. She then checked out another customer and gave me a dog treat before finally going to the back to get the groomers. It took nearly 10 minutes for them to come out. Zero urgency for something that was going to be an issue in regards to their ability to service me. When the two groomers finally appeared, they stood in front of me discussing how they felt about whether they'd "have enough time" for my dogs. Again, zero urgency, zero concern for my time or what I had to do to get there that day at a time that was not ideal for me but was all they had when they forced my reschedule. If you were waiting on a client, where were you? Why were you in the back? You were not on break. You should have been out there and ready to take your next client. So let me get this straight: you canceled on me the day of, I rearranged my schedule around yours, I communicated ahead and arrived within your own grace window, and then you spent 10 minutes in the back before questioning whether you could fit me in? For two dogs that had appointments and at a cost of roughly $300? I am not just sitting around all day just waiting on my grooming appointment as I have to work and I do my best to show up on time and have never been late before and I communicate when or if I can't, as I did today. I expect the same basic respect from a business I've been loyal to. Dirty Dogs lets its inexperienced and clearly unprofessional staff dictate the customer experience instead of the other way around. I won't be back, and I'd encourage other pet owners to look elsewhere.

Rancho Coastal Humane Society - animalshelters - Updated October 2026

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