I came into this PetSmart location yesterday morning and was greeted as soon as I walked in by a worker named Talia. I was coming in to return some cat food I had just bought, as my sweet kitty Tofu passed away over the weekend. I was having a horrible day and Talia made my experience so easy- she was so helpful in returning my items and also talked with me about my cat. I showed her pictures of Tofu and it felt so good to be able to talk about him and share funny stories. The compassion she showed me and the genuine concern is something I won't forget. It's clear this Petsmart employs people who actually care about animals and I'm so grateful she was there the day I decided to come in. Thank you Talia and the whole team at PetSmart. read more

They put the wrong hours online, and always close early/ open late. Don't trust their hours online

My pup Honey goes to Doggie Day camp almost every day - Tabitha , Allison, Morgan , Chloe ( everyone actually ) is amazing. They treat Honey as if she was their own . My dog is so happy when she enters the doors at Petsmart ; from the enrichment games , the theme parties , and so much more - Honey deserves the best and Petsmart Encinitas is the best ! Thank you for treating her like family !! Leslie is an absolute Gem and is a wonderful resourceful trainer - and has helped me with my big pup !! Thank you Leslie !!! read more

PetSmart - Pet Stores Near Me - Encinitas, California

Called this morning to ask if they had any openings for a nail trim for my two dogs. I was told to come in at 1pm. When I arrived they told me appointment had been scheduled for tomorrow and they didn't have time today despite there being two groomers sitting there doing nothing and a nail trim would have taken 5-10mins. They didn't apologize for making the mistake or try to accommodate me in anyway despite having been a loyal customer for 10 years. I will be taking my business elsewhere! read more

PetSmart Encinitas consistently does a fantastic job with my pup, Milo. Every time I bring him in for grooming, the team manages to successfully clip and grind his nails -- no small feat, considering how challenging that can be. They always trim his coat in a way that suits his breed perfectly, and their attention to detail really shows. On top of that, the staff is always friendly, professional, and clearly cares about the animals they work with. I truly appreciate the care and consistency they provide each visit. read more

Great customer service! We used to go to Petco because it was closer but Petco now refuses to sell 10 crickets at a time because they are having a corporate competition to sell 40 (and now 50) crickets at a time. We have two geckos that don't eat more than 10 crickets every feeding. Petsmart is more than happy to sell us 10. read more

I love this store , always great experience with the pet hotel, very clean and the people are great. And they do a great job trimming nails at the salon. Haven't tried the bath again but many years ago it could have been the person who did not bath my dog correctly and that person is gone. read more

I took my dog in for grooming. Angi did a great job. My dog hates getting groomed. I was afraid they wouldn't be able to groom him but Angi did it !!! I'm very happy and will keep going back. I took him in early and he was ready to go pretty fast. Great service by Angi. read more

There was a little lady named Sarah who greeted me as soon as I walked in the door. Very friendly and polite. I told her I was from out of town but had a very sick baby kitten that I needed to get prescription food for and I didn't know what I was doing. Sarah went above and beyond to help me find exactly what I was looking for, helped me since it was prescribed food and she also rang me up and told me some useful information about getting more kitten food for my baby and also said she hopes my baby kitten feels better. I'm from Arizona and just here visiting with my baby kitten Koral but when I come back to visit and need something pet related I will definitely come back here and hopefully Sarah will be here next time. Thank you Sarah for caring read more

PetSmart - The prescription food I was looking for. - Pet Stores Near Me - Encinitas, California

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Update-3/10/24 Brought our dog back for his grooming & Grooming Dept Mgr Sabina felt it would be ok to instigate me upon cking in. I waited until I got back home to call her & inquire why she felt it was ok to stir the pot about our last visit when she already knows I'm not happy. Funny- she only addressed his teeth not being brushed. She "Guaranteed" that his teeth were brushed at his last appt. I ignored her unnecessary comments. She is the one my Son called the day after the injury to notify of the injury & teeth not being brushed. But she made zero mention of our dogs injury to his private part at his last grooming appt by Groomer Brenna D. (I have pics of his injury) Her response was that I shouldn't bring Buddy back and that I complain after every grooming-Which is NOT TRUE. She told me to call the Store mgr tomorrow. We've been bringing our dog here for 11 mths. Never had a problem until our last appt. Guess she should sharpen her mgmt customer service skills. She should be Apologizing instead of calling me a liar. My 22 yr old Son is a witness to our dogs injury & my phn conversation with Sabina on 3-10-24. I'm really disappointed in PetSmart Encinitas. When we went to Pk up our dog-Sabina was not there. A male employee brought us our dog & we left. I paid full price online. NEVER have they ever apologized for my dog being injured! I would encourage Petsmart to pull camera footage of my drop off at 2pm on 3-10-24 in the grooming dept. Sad, very sad Jan 28, 2024- Our dog was cut on his private part during the grooming by Brenna D and I was NOT notified. The tip of his private part was obviously nicked by clippers. His teeth weren't brushed as paid for with no explanation. We didn't notice the injury until that evening. I understand accidents can happen and I would have appreciated being notified instead of discovering it later that evening! read more

PetSmart - Pic of injury by clippers on our dogs private part Jan 28, 3024 by groomer Brenna D. - Pet Stores Near Me - Encinitas, California

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Oh my goodness, we just got a rescue puppy who has some trauma and is very scared. I cannot tell you how special and sweet Trea treated her. Long story there was a slight issue with her anxiety. Then Trea just held her and made her comfortable and got her through the whole grooming experience and she looks amazing. I will definitely be back. I can't imagine anyone giving a negative review about this place. Trea is an extra special person for sure!!! read more

I started to take my puppy Daisy to the doggy day camp. She's not a very social puppy. The staff were super friendly and helpful. Daisy always seems to be tired when she gets home and in such a happy mood. read more

I'm so impressed with our groomer Angie! Everyone but Angie called in sick today (day after 4th of July) and not only did Angie come to work, she greeted us with a smile and didn't complain one bit about being the only one there today. I didn't have cash to leave her a tip and she thanked me for my patience with the situation. First class! Give that girl a raise!!! read more

The vets and dog groomers are very knowledgable, thorough and caring. Highly recommend!

This might be the first bad review I've ever written. I really hate giving them, but my dog's grooming appointment was soo bad today . I asked them to give my dog a haircut (not to shave her), and she came out with the most uneven shave I've ever seen. I did ask for a 5 blade which they said was pretty short, but they could've told me that it was going to look like a shave (which I specially said I didn't want them to do). They didn't even touch her tail, and the shave wasn't blended at all. I wish I could've gotten a refund, this was not worth the $80. Update: I called and they did refund it! read more

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I'm so annoyed that after calling me an hour before my appointment last week to tell me their groomer is going to be late and can't groom my dog, today they tell me they can't check my dog in at 8:52 am for a 9:30 am appointment. I guess they can only inconvenience their clients. read more

Salespeople in front at resister always so sweet. Store always neat and clean and well stocked.

I had a good experience at this location. I'd just walked in when someone came along to ask if I needed help with anything. They didn't have the Pumpkin Patch Treats by Merrick, but I was able to get some other treats. So many cute holiday themed items! I would come back~ read more

This past week, I took my 10-month puppy to a group training on Pet Smart, Encinitas. Before the class, I called Petsmart and I was told to come to class and talk to the trainer first to make sure it was the right fit for my puppy. I arrived 15 minutes before the class started, as recommended by the person on the phone, and asked to talk to the trainer, Leslie Amen. She came out and Leslie was very short and curt with me. She informed me that she had no time to talk to me and I had to wait until the beginning of the class. Therefore, I waited to talk with her while she was welcoming the clients and their dogs who had signed up for the class. Leslie was very kind and friendly to them. She petted the dogs and gave them compliments. I was getting excited to take a class with such a nice trainer. Once it was my turn to talk to her, she immediately changed her tone and attitude. She was short with me and did not even look at my dog. I informed her that the newly rescued puppy was from Mexico and her vaccines were done in Mexico. "That's what was afraid of" she said. She told me she could not accept any of the vaccines. Leslie said that the vaccine record was not even from a "real veterinarian" (I assure you that they have "real veterinarians" in Mexico). Her attitude and approach shocked me. It wasn't the issue that she said that the vaccines could not be accepted, but it was her demeanor toward me. I felt dismissed and embarrassed, as this was in front of everyone in the class. Truth be told, as the only person of color in the class, I had the bad and sinking feeling that maybe this was influencing how she was treating me. I've been down that road before. At this moment, I didn't feel welcome attending and I could tell I was not going to be given any options or empathy. From the beginning, Leslie did not treat me with the respect that she treated the other clients. This was especially shocking, as I have been coming to this store for many years for dog food and supplies. That won't happen ever again because after this, I will not go to Petsmart. The experience was so negative that I do not recommend using this trainer at all and I hope that somebody explains to her that is not alright to treat people with disrespect and dismissal when you are in a customer service role. During the entire interaction, I was polite and positive--there was no factual reason for her attitude. The next day I went to Petco and talked to their veterinarian. I was informed by a "real veterinarian" in a very kind manner that it is *only* the rabies shot from Mexico that is not valid in United States -- all the other shots are accepted by kennels, training facilities and veterinarian offices. Petco provided information on where to get the approved rabies shot and I was treated with respect and kindness. You might want to try Petco dog training and other services instead of Petsmart if you have rescued a dog from a border rescue, as well as if you are someone who expects to be treated like everyone else when in the store. read more

I brought my dogs to be washed and have their nails trimmed, when I picked them up, I suspected my dogs had not been washed. When they are shampooed, they typically have some cowlicks no matter how well they are dried. They also seem to have a little moisture close to the skin... They smell the same when I picked them up as they did when I drop them off, and the nails did not seem any shorter, and still make the same clacking sound on my wood floors as they did before dropping them off. This reminded me of a time when I was dropping them off at this location, a woman was complaining that she felt her much smaller lapdog had not been shampooed... For $83. It seems they should do the job. read more

Good service, doesn't always have what I need or is very expensive. Usually have to go to other pet stores as well.

I'm always happy to get my dog food and koi food here. They have everything I need. And I've used the doggie daycare...went well for my 2 dogs. Also did dog training sessions for my puppy. Very helpful staff. read more

12/24/22 10:30AM appointment with groomer Ashley P. My dog was injured after a grooming session at this location. The staff did not inform me of this incident. read more

PetSmart - 12/24/22 10:30AM appointment groomer Ashley P. My dog was injured after a grooming session. The staff did not inform me of this incident. - Pet Stores Near Me - Encinitas, California

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Just want to give a shout-out to Leslie in training for being such an awesome trainer for my pup. She has helped tremendously. Also, to the girls in grooming (I wish I remembered their names ‍). They helped my anxious puppy today and made a stressful situation so much better. Thank you ladies for all you do! Two thumbs up read more

This was my home pet store when we lived in La Costa. We have cats and always would come here for food, litter, toys and the occasional Halloween costume or Christmas hat. We moved further inland and adopted a puppy. I checked out reviews and decided to sign my puppy up for Leslie Amen's Puppy training class as soon as she was old enough. Jasmine has really flourished in her classes. We are in the middle of our third course. Leslie is the best trainer. My pup loves her, is so excited to see her every week, and always listens to her (better than she listens to us sometimes!) Leslie has also taught us a ton about how to be good dog parents and to set our puppy up for success. Jasmine is so much more confident and loves to learn. We'll keep Jasmine in training as long as there are new things to learn! Leslie goes above and beyond for everyone in her class. Every pet and parent get individual attention and if a dog isn't quite understanding of something she finds a way to come at the behavior from another angle. read more

PetSmart - The graduate! - Pet Stores Near Me - Encinitas, California

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Since moving to this area 2 months ago, I've been here about 5 times. We got a bigger aquarium here along with all the stuff you need for aquarium decorating and maintenance. We also get our dog toys and treats. One person who has always stood out to me is a sweet lady name Donna. She is so welcoming, sweet, pleasant, professional and helpful. Every single time I've shopped at this location, it's been a pleasure. Looking forward to coming here regularly. read more

I purchased one of the igloos so our dog could rest outside while my mom was away at work. This was necessary because our dog was really sick, and making a mess in the house. Unfortunately, just 24 hours after the purchase, we discovered our dog had a tumor and we needed to put her down. When I called Petsmart to discuss the refund, The team lead, Charlie, was extremely empathetic and allowed me to return the igloo after I returned from my business trip. Thank you for the outstanding customer service, Charlie. read more

PetSmart - Bella girl - Pet Stores Near Me - Encinitas, California

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WOW Bryan!! Thank you for being so sweet, kind and understanding. For blessing my family with the ultimate in unexpected customer service!! I really have been beaten down by life and have become weary. You are a sweet angel of light and we are grateful to have met you. What you did to help us was above and beyond and means the world to us. You truly have touched our hearts. God bless you and in all that you reach for! Sending you much love and appreciation. :D read more

If you're ever sitting their checking your phone to see if amazon is cheaper...the answer is NO... Unless you are shopping for fish... BUT the only things cheaper on amazon were fish lights and heaters ‍ Got the fish and whole set up there (minus the heater) read more

PetSmart - Pet Stores Near Me - Encinitas, California

DO NOT BUY FISH HERE!! I'm so frustrated. I bought 2 fish from there 2 weeks ago, along with tank, water treatment, food, etc for my son. He was so excited. We did everything by the book and they were both dead in 10 days. I returned to the store and told them what happened. I explicitly said "how can we prevent this from happening again?" They said "sometimes we get fish in that are already sick. See this fish in this tank? See those white spots on its tail? That is called Ich. We quarantine it and medicate it." So we then choose 2 more fish and I also see spots on their tails but they are very small. Looked more like sparkles. I didn't say anything because they must my monitor these fish, right? Wrong. 2 days later there were spots all over their bodies. We returned to the store and inquired about it. They said bring them back or buy meds. We bought meds. My son didn't want to give up on his new fish. 36 hours later, they are both dead. read more

I love this Petsmart! The staff is always kind and helpful. I've been coming here for about 20 years. When my last dog passed, I quickly signed my new dog up for classes here as well. We met Leslie, the trainer, who is awesome! She is so good- she's like having a boxing coach sitting in the corner to pick up on stuff you don't realize you're doing and coach you through it. I have aha moments every class! Leslie is also super funny too, so it's like going to comedy club each week. Along with puppy, beginner, intermediate and advanced, you can get your dog accredited with the Canine Good Citizen award. My favorite fun class is Brain Games. They learn to read cue cards like sit and down. My dog also learned colors blue and yellow. I highly recommend them all! read more

I dread visiting this PetSmart but since my cat requires prescription cat food, I am forced to come every 2 weeks. Some employees are nice and helpful, however this is extremely inconsistent. Many, including the worst one - Gillian, are rude, condescending and act like they are the pet police. Gillian has an attitude from the beginning and will find any way not to make your experience a positive one. On multiple occasions, she has been so abrasive that I've left wondering how she has a job, let alone how they are still in business?! How does Banfield allow this to go on with their partnership with PetSmart? I also own a freshwater fish tank but no longer purchase fish from this place. 3 out of 5 fish I purchase usually die within their first week. They are good about returning them and replacing with new ones, but it's a hassle to bring them back with the receipt. The poor maintenance of their aquariums are the reason for this, so now I choose to buy fish elsewhere. read more

This review is for the grooming. We Just moved to Encinitas and brought our Beagle for wash. We brought him in at 11am. They said they would call us in a couple of hours. Not hearing from them for several hours I called them. I was told "oh sorry, we washed him then I had to go to lunch so I left Milo in the cage dryer" - For 4hours!!!!! My poor dog was thirsty, itching and scratching and clingy and wouldn't get up that whole day. I complained to the manager and said that was inhumane and irresponsible. No follow up call, no apologies. No explanation action. Not to mention they still got paid full price. Not to mention despite the extra "Shedding treatment" Milo was shedding terribly, and still didn't even smell like any shampoo was used. Never going back. Going back to Petco. read more

I came here to grab some kitty food for my little furry burden Sophia. She is super picky and she only likes one kind. I had no idea that Merrick brand was not sold in PetSmart but only in Petco. That is so weird to me. Oh well, I found a small bag of something she used to eat and so I went ahead and got that so I wouldn't have to waste more time that day hunting for cat chow. The store itself was clean and well laid out. I did find it a bit hard to find an associate to assist me. Which is sort of unheard of as usually I am being hunted down with helpful folks. In all this is a good choice but just know that they don't carry a few brands of cat chow! read more

Seemed to be a starter job for the grooming department. Two of the groomers could only complete trimming/grinding nails for 1 paw for my 15 pound dog "Romeo" as they said he seemed uncomfortable; and I could bring him back daily to get acclimated. Not an option. Very disappointing, especially when Petsmart in Oceanside off the 76 had no problems trimming his nails! Best of luck to the Encinitas groomers. You'll get better with practice! read more

This Petsmart is actually a great location with an extremely large selection to fulfill any pets needs. This place has an animal hospital, pet hotel, grooming salon, training center and pretty much every brand that your pet could possibly need, all at a reasonable price. The place is always extremely clean and the staff is helpful and courteous. Overall, solid 4 stars for this Petsmart. Pros- Location Service Size One stop pet shop Cashiers give out treats Grooming salon Cons- Need more natural food brand (Acana, etc...) Can be pricey without pet perks read more

OMG this is a huuuuuuge PetSmart. The other place didn't have mats for Joey's dishes so I went across the way and went into this shopping center which is enormous (Target at one end) and bopped into PetSmart. They have absolutely everything you could think of needing for dogs, cats, birds, snakes, fish and probably chipmunks. And of course Joey is welcome and he loves sniffing the lower racks. Glad this is so close to me and happy to know it's there. read more

Love coming here. Always well stocked. They did sell out of the Royal Canin brand dog food that my puppy likes, but they told me that it's due to production halt because of the pandemic, which is understandable. The cashiers were super nice, and my dog also use Banfield hospital inside that store. Dr. Connor and his staff are super nice as well. read more

I have a Small standard poodle (Moyen) who's grooming has been neglected for 3-4 mos due to my back injury and recent surgery. I usually groom her myself and know exactly how I want it done. I had my daughter take her in with specific instructions(actual diagram drawing) but didn't really know what to expect. She came back looking amazing! Changed from a raggedy muppet to an elegant , graceful dog that she is. They did everything I asked and I'm very happy with the results! I will definitely bring her back until I am able to groom her again read more

PetSmart - Pet Stores Near Me - Encinitas, California

This has been our go to store for years. No longer. They have become so surly and made the purchase of prescription food such a hassle, we are now going to order from Chewy's. The only reason I'll give them 2 stars is because Leslie is a great trainer. She's a five star trainer and that should tell you what I think of the new people working in the store. Note guys- you are supposed to be customer service oriented and friendly not petulant and bothered by folks shopping there. I think if you don't change the attitudes, you will go the way of the other BK brick and mortar stores. Sad. It was always fun to take our dogs there before. read more