NEW UPDATE PER KARLY'S REPLY: To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience. read more

My dog has been groomed at Paw commons since he was a puppy. Dani, our groomer, has always treated my fur baby with the utmost care. Cotton balls in the ears to prevent ear infections. A gentle touch and a great cut! She is wonderful, truly a special person we love her. My fur-baby always looks great after service! read more

I've been going here for a year ish- it's always amazing. Elisha and the whole team are great. My dog loves coming here and is always so happy when he's there. read more

Brought my dog in for his usual grooming. He's a goldendoodle and i have been bring him here for years. They always have given him great care. Close shave with hair left on head and tail. (Basic doodle cut). This time I pick my dog up and his is completely bald. No hair at all. On top of this she has cut both his ears and they are bleeding. When I call the manager, Alicia and asked why I didn't get a call to tell me thwy were doing something so extreme she said she didn't know and I should take my dog to the vet for his ears My poor baby is still having pain. Don't torture your baby. Go somewhere else. read more

Paw Commons Pet Resort - Encinitas - Goldendoodles shouldn't be shaved bald. Ear tips are raw and bleeding. - Pet Sitting Near Me - Encinitas, California

I am rewriting my review that I left last week. I boarded my two frenchies over Easter weekend. There was a lack of communication and a large discrepancy on my final billing. I left the review because the few staff members I spoke to disregarded my claim that I was over billed. A Paw Commons staff member contacted me and admitted that they made a mistake. They immediately refunded me the money that was overcharged. They also offered me a complimentary boarding for my pups for the error that was made. Because Paw Commons was willing to take responsibility and make it right. I feel that it was the right thing to change my review to a positive experience. My pups were happy at pick up. There were no issues with them. The staff was friendly. They gave me a tour of the facility. It was clear and the indoor facility was nice. I will be bringing my pups back to them on our next trip. Thank Paw Commons!!! read more

I've been taking my sweet Stella here for daycare regularly over the past few months and she absolutely loves it! Elisha and the entire team are incredibly friendly, welcoming, and attentive. You can genuinely tell how much they care about the dogs and make sure they have a great experience. Every time we arrive, Stella runs straight to the back with her tail wagging because she is so stoked to play. Seriously gives me such peace of mind knowing she's happy and well cared for here. Highly recommend!! read more

First of all the staff is very welcoming when you walk in and I always feel comfortable and trusting leaving my Ginger under their care and supervision. It always is a very positive experience. Once we arrive and get into the parking lot, Ginger can not even wait to go play. Afterwards we go to Starbucks to get a pup cup! read more

To start the check-in process with Michaela (sp) was flawless. We had an in-depth discussion of what the full bath treatment/haircut was going to be, and the final quote was given to me after I had a consult with the groomer. RiO was in Amanda's professional care today, and provided an exceptional experience and grooming service for my best friend's 4th birthday treat! Complimented with a HaPpY B-DaY bandana! The management made it right by providing a previous credit given for my satisfaction, and it was applied to my bill. Paw Commons is #1!!! Sent with thanks for taking care of Rio and providing a great 'spa treatment'! Amanda, BTW, he smells amazing! read more

My fur baby enjoys her Daycare visits. The staff is the best...they get to know you when you drop off and pick up. I can tell Ginger considers the Paw Commons Team as family...she walks in and does not even look back at me when I leave. Wow, what a comfort to know she is in great hands. The whole team is top notch but 'Shout out' to Elisha. She has been the evening front desk staff quite a bit and is pleasant to work with. She is knowledgeable about the packages and services available. Thank you...keep up the great work! read more

My pup has been with them for a full day, half-day, training, and overnight lodging, including a long trip when I was away for almost three weeks. My most recent experience continues the excellent service and care. Will always come back to them. I wish they also had locations in Los Angeles! But I'll take having them in San Diego and especially the staff in Encinitas! read more

My dogs love Paw Commons! Hudson and Tanner always enjoy their time there. We have boarded them there several times and also have had them groomed there. They enjoy their time there very much and the staff is terrific! They take excellent care of Hudson & Tanner! read more

Most dogs don't like to go to the groomer & Lincoln is no exception, but he loves Zayra. Whatever magic dust she sprinkles, it works. Highly recommend Paw Commons for dog grooming read more

Paw Commons Pet Resort - Encinitas - My mini golden doodle after his groom by Zayra! - Pet Sitting Near Me - Encinitas, California

My dog, Yuma, and I love Paw Commons of Encinitas! He's been going to daycare and boarding regularly for over a year. He is always SO excited to go which makes me really happy! He loves the staff most of all. Taylor, Michyla, and Elisha have been really helpful in making sure he's always cared for and has the best time. Thank you Paw Commons for creating a great place for my pup! read more

The technicians were very professional and showed kindness and love to my fur babies Molly and Winston. Winston is a 4 month old Amstaff terrier mix and they made it a wonderful experience the first time being groomed. read more

I was able to drop my elder Golden off with just a days notice and while it was short notice, they were very thorough with his health records, etc. The groomer is a master with dogs who are not fond of having their fur/nails clipped. My dog was so pretty when I picked him up and very happy. They sent me a report card on how he was doing and I checked the webcam as well. Paw Commons is a very well run daycare/boarding/grooming establishment! read more

Love this place. Mean, friendly service, and good prices. My dog always walks in and walks back I without looking back even. My heart breaks a little but I can tell he's always excited to get in there. I can't say enough about how friendly everyone is too. Highly suggest if you are looking for boarding. read more

Lovely grooming by Zyra. Good service by staff. Good location, easy to get the service. read more

Absolutely! My beautiful furry girl was treated to the furminator special and boy she is not shedding now!

The communication was excellent and the staff were very warm and efficient. We really were very pleased with the way they treated our 7 1/2 month old lab . She was well taken care of. They really seem to work with the customers in a very personal way. We definitely will want to have our dog stay again. read more

My maltipoo was very happy during his stay, communication was great, and I would definitely use them again.

PawCommons was recommended by a friend- and we have taken our dog here since she was 5 months old. the training staff is excellent, the daycare is awesome (she doesn't want to leave), the boarding process is easy AND they have great groomers. Taylor & her staff are professional & kind. Truly a one-stop shop for our girl! read more

A few days ago, I forgot to make an appointment, walked in, and Elisha. At the front desk, was professional, kind, accommodating, etc! I can't say in words how much I appreciate Elisha, and my experience for my 11-year-old angel, Samantha!!! They are the best at everything they offer!!! Don't go anywhere else!!! I'll see you soon Elisha, and all the staff at Paw Commons. Encinitas!!!!! read more

Paw Commons in Encintas has the most caring and loving staff you could ask for. We have used the grooming service for a few years and our dogs are excited to greet their groomer and happy when we pick them up. Their recent boarding vacation went very well! Once again, they were happy to be left and very happy when we picked them up. We received a photo of our pups and a report card!I highly recommend the service from Paw Commons Encinitas. Thank you Paw Commons Encinitas! Patti Anderson read more

Nicole trained our dog at their puppy overnight camp and we are very happy. She provided frequent updates while he was away and two helpful sessions with us after we brought him home. He is much better behaved now and we highly recommend her. read more

Maya loves coming in for a spa day. She's ten lbs lighter after a bath and getting her hair and nails trimmed.

I live in Oceanside and have boarded my dog here 5-6 times. Yesterday I came to pick up my dog at the time we scheduled with the front desk the day before (10am). Apparently we were let in by mistake, and the staff told us that we couldn't pick up our dog until noon because they weren't open for pickup and "the system wouldn't allow them to check the dog out." After telling them that we scheduled the pickup time with another staff member the day before and that we lived 25 mins away in Oceanside, they still wouldn't let us take our dog. It was a huge inconvenience to drive home and come back 2 hours later. Why not just give us our dog and figure out the admin later on their side?! What if someone had an emergency and needed to pick up their dog sooner than noon? I won't be boarding my dog again at this location, or any Paw Commons for that matter. read more

Been taking our 7 lb cavapoo here for years. We have used both boarding and grooming and have only had great experiences with both. Highly recommend. read more

Great range of services and care. Our dogs love coming here when we need to board them

We have been sending our dog the past few years to Paw Commons Encinitas for boarding and grooming. She is treated very well and comes home happy. Sweet staff and love that there are cameras to look at the dogs throughout the day. And the report card was quite accurate to our dog's demeanor. I highly recommend. read more

Paw Commons Pet Resort - Encinitas - Pet Sitting Near Me - Encinitas, California

paw commons is mine and my dogs favorite groomer! Dani always makes Kona feel at ease because she is an anxious dog. I would and have recommended this place to anyone looking! read more

Everything! From the way they pick only the best dogs to go there, to tha ALWAYS friendly, smiling staff. My dog loves it there. Since he was a puppy rescue dob we had him trained their, best investment ever if you want to enjoy you new pet. We have boarded her there numerous times times, she just loves the stalk. I just started getting her groomed there and it was the finest most through grooming she has ever had and the prices are lower than other places we have tried. . She goes there 2-3 times a week and loves it and so do we. I really don't know what we would do with Paw Commons, they do everything right! read more

I have been taking my fur baby Zico to Paw Commons since we moved here from Chicago in 2020. They are the best and Zayra, his personal groomer, is an absolute expert at what she does and also takes the time to make Zico, a very energetic Portuguese Water Dog, feel at ease. He came home with a strawberry bandana and guess what? That's his favorite treat! Thank you and obrigada from your Brazilian and Portuguese family.‍ read more

Danielle is fantastic! #DogTrainer My beautiful two-year-old dog had severe leash reactivity to other dogs when I adopted her last year. I tried 2 trainers with no improvement whatsoever. Then, a friend referred me to Danielle at Paw Commons. After just 8 sessions my dog is "cured". Danielle helped me understand why she was reacting and showed me what I needed to do in order to walk her easily and happily on leash. In addition to a fantastic experience with Danielle, my dog goes to daycare regularly and absolutely loves it. She can't wait to run inside to see all of her friends and she adores all the staff. Thank you Danielle, Becca, Rachel, and the rest of the team at Paw Commons, Encinitas! read more

Paw Commons Pet Resort - Encinitas - Pet Sitting Near Me - Encinitas, California

Came in last Friday for a tour and the girls working the front were great. they answered all my questions and made me feel at ease, my dogs are my life so I'm a little bit of a helicopter mom. Taylor walked me through to show me some rooms, and the other girl up front (forgot her name she did say she was also a groomer she had red-ish hair) was very sweet and explained the pricing to me. the dogs coming in seemed happy to see the staff and vise versa will be back :) read more

Brought our pup here for his first day, and met Taylor who did the temperament test. She was super nice got on the floor with the pup, and answered all our questions so that we felt super comfortable. She sent us a text reportcard with photos as well as gave us a call halfway through letting us know how he was doing and who he played with. She also gave us a cute little paper reportcard that she has little hearts and pawprints drawn all over. read more

My puppy loves Paw Commons. The staff are great super friendly and attentive to the dogs in the yards. I have been a part of the Paw Commons community for over a year and I extremely happy. read more

Paw commons is the best place for daycare and boarding! Our golden gets so happy every time we pull in the parking lot and loves all the staff, especially Krystal who always is so happy to see him!! We leave him for all our trips and Kobe loves it!! read more

Michael at Paw Commons did such a good job answering all of my questions and helping me to schedule a last minute boarding for my golden retriever. He cared mostly about the comfort of my dog and I appreciated the extra care and effort he took for us! read more

Ana is the best groomer I've ever had the dogs lover and she's so exact and perfect. Our dogs look beautiful when she's done with them. I can never ask for a better Grooming. We are also very happy with the daycare and the personnel is very very friendly. A good place to go. read more

I have a little Maltese that had a bad experience at a kennel near by. Paw Commons knows how to take care of little dogs. He can't wait to get out of the car to go inside! I feel at ease leaving him and you can look at them on the webcam if you want to check in. read more