Pawsitive Pet Spa

(166 reviews)

As always Louie got a great haircut, nail trim and bath! He looks so handsome! Thank you.read more

Enrique did an outstanding job grooming my dog, Bubba! From start to finish, he was professional,…read morepatient, and clearly cared about making sure Bubba was comfortable throughout the process. Bubba came home looking amazing--clean, perfectly groomed, smelled great and happier than ever. What impressed me most was Enrique's attention to detail and the genuine care he showed for Bubba especially because Bubba was nervous! It's obvious that he loves what he does and takes pride in his work. Bubba can be a crybaby at times, but Enrique handled him with kindness and expertise. I highly recommend Enrique to anyone looking for a talented and trustworthy groomer. Thank you for taking such great care of Bubba--we will definitely be back!

Salty Dog Boutique and Groomery

(123 reviews)

Megan has always made Harper look so very handsome. We are very pleased with the services provided…read moreat Salty Dog with Megan.

Avoid! Unless you like be treated like a second class citizen. When not able to perfectly conform…read moreto their regular haircut schedule requirement, without even taking a person's life circumstances into consideration, I was told with the most fake polite response "yall need to find another groomer ". And they charge an arm and a leg for work that is equally matched by Muse Dog Spa in Bressi Ranch, who are easily 40% less! Good ridens Salty, perfect name for you...oh and ...Bless your little heart.

Bark Bath N' Beyond

(132 reviews)

I've brought my 14-year-old Golden Retriever here for grooming 6 or 7 times over the past several…read moreyears because it's conveniently located and they've always done good work. On my most recent visit, however, our bill had increased by about 35%, including a $20 "infrequent grooming" fee. I understand businesses need to raise prices, but this fee caught me off guard because we bathe and brush our dog between appointments. When I dropped my dog off, I jokingly said, "Everything the same as last time... except the infrequent grooming fee." I intended it as lighthearted feedback, not a confrontation. Instead, the owner immediately responded by telling me I was welcome to go somewhere else. The conversation quickly became heated. I'll own my part in that. I wasn't perfect either. But what disappointed me most wasn't the fee itself; it was how quickly a simple comment was met with defensiveness rather than a conversation. As a repeat customer, I hoped my feedback would at least be heard. Ironically, I think there's an easy solution. Instead of adding an "infrequent grooming" surcharge, why not simply offer a loyalty discount to customers who come in more often? The end result is similar, but it feels like rewarding customers instead of penalizing them. To be fair, they do decent quality grooming, and I have no complaints about the care my dog received. Unfortunately, after this interaction, I was asked to take my business elsewhere. We've since found another groomer we're very happy with. I genuinely wish them well. My only advice is that customer feedback, even when you disagree with it, is worth listening to. UPDATE: Thank you for your response. If you were looking to come across as confrontational, argumentative, and defensive, well, then you nailed it.

I will definitely have my business for years to come. Great quality and customer service. This is…read morethe same dog. First picture is dog in pound, second is a self trim, the 3rd is the finished product

EarthWise Pet Carlsbad

4.5

(73 reviews)

We're from out of town and badly needed to give our pup a bath…read more Used the self grooming station and it was very clean/neat with a very large and roomy tub that had stairs for dogs to easily get up and inside. Aprons, towels, brushes and shampoo/conditioner were all available. The water pressure was great, nice and warm and also had a great high power blow dryer. If I lived locally, I'd definitely be back here often. Very fairly price at $22 and didn't feel rushed at all.

Super friendly and helpful staff. I needed to buy a new dog and had several preferences. The person…read morewho helped me did a great job helping me choose. Surprised at the reasonable price is too.

Dippity Dog

4.3

(244 reviews)

Cees and her Team are great. We bring our Australian Labradoodle in for her bath and cut every 5…read moreweeks an I use tbe self bath every 2 weeks. The staff are great. They really like dogs! Our Laney actually wags her tail when she see Cees! Highly recommend this Groomer for your pooch!

Convenient location for a quick dog wash after the beach. Location was dirty and needs some updates…read moreto be a quality wash facility. Staff was pleasant and kind.

Viva La Pooch Pet Salon

(173 reviews)

Love this wonderful grooming place! Took my dog here for the first time and wow, the owner was so…read morefriendly and truly wanted to make a great experience for both my dog and me and they did just that'. I was so happy to pick up my dog to see him for the first time being groomed since we got him as a puppy and he looked so adorable that I almost cried. So happy that I asked to be booked every six weeks!

We've been taking our dogs to Viva La Pooch for nearly 15 years now, and we will trust Oudette with…read moreour pets forever!! She and her partner and staff are have always been so kind and patient with our dogs. Our girl Bella is getting older now and is having more issues with her anxiety especially at places like the vet and groomer. Oudette knows all her tells of an oncoming panic attack and is quick to call me whenever we need to step in to pick her up early. They are all so accommodating of her needs and are willing to fit her into the schedule at a time that is least stressful for her. I appreciate all they have done for our pets over the years, they truly make me feel safe knowing my babies are in good hands.

Posh Pets Grooming

(61 reviews)

My little one is 13 years old. The staff at Posh Pets are calm and nurturing; definitely handled…read morewith care. He came out looking adorable, perfect style for my Cavachon-with a cool fade for his tail- and smelling wonderful! Drop off and pick up were seamless as typical. Love this place!

Unfortunately, we had an awful experience with Katherine. We don't recommend them. We are a…read morepoodle family having owned 8 poodles-standards and minis. We are very experienced with groomers. The place was extremely loud (she was wearing noise cancellation head set), crowded (many dogs on the floor), and hot. Our small dog was was terrified. He urinated on the table and she was angry. She hurt his paw which bothered him for days. She didn't finish grooming him and still overcharged us. Never again!

Woofie's

(18 reviews)

Welcome Woofie's of Carlsbad!…read more This family business provides a variety of pet services. We utilized their mobile grooming for not one, but two dogs. I scheduled the service with the owner over the phone who got me started on their booking platform. My female dog has a wash and go type of coat and she was booked for a sanitary trim. Our male dog has a thick coat and was scheduled for a full service treatment. Both came out looking their best thanks to Alexis. The entire process from beginning to end was smooth. The office followed up on our services after the session. You can just tell the team at Woofie's wants you to have a positive experience. This was our first time using a mobile grooming service. The mobile van was new, clean, and well stocked with supplies and treats. The dogs liked it and I think that is what really matters. Time to book our next session for the holidays... #WoofiesofCarlsbad #MobileGroomers #ADogsLife #YelpEliteNCSD

Woofies is my favorite! When our groomer of 6 years (kiwis whole life) retired we were heartbroken…read moreand anxious about our journey finding a new groomer. I came across Woofies and from the first phone call to now (a year later) this place has been WONDERFUL. My first impression was they CARE. Caleb spoke to me on the phone for 30 minutes about all the questions I have and was empathetic regarding my anxiety about finding a new groomer. At the end of the call I booked an appointment and I'm so glad I did! Fast forward to almost a year later now that we've been using Woofies and they've always been incredibly accommodating, communicative and professional. We are so glad to have found kiwis grooming home! At the beginning we used Alexis who was phenomenal and kind but she moved so now we use Michelle and are SO thankful we have her as Kiwis groomer. Michelle pays close attention to detail and loves kiwi, you can tell she loves what she does. I recommend all my friends use Woofies! We don't like standard salons where you drop your pet off and pick up with how tiny kiwi is and she's used to mobile grooming so this was perfect for us! The convenience of them coming to your home and bringing our pet out to the van is PRICELESS.

San Marcos Veterinary Clinic

(374 reviews)

My dog does very well here the staff is friendly as soon as you walk in always gives great service…read more If you are looking for a place that cares for your pet this is the place

They were able to see my dog the day I called. The vet performed a complete and detailed…read moreexamination and recommended a course of action that fixed the problem! I was impressed by the completeness of care - the exam was more thorough than my dogs recent annual exam at another vet office. I'll be bringing my dog back for any future vet care needs. 5 stars, I recommend you bring your pets here too!

Anicira Veterinary Center of San Diego

(171 reviews)

I had a great experience with Anicira. My Maltipoo needed a dental procedure, from start to finish…read morethe process was smooth and transparent. The entire team was very informative, helpful and caring, I truly felt he was in good hands the entire procedure. Glad I took my dog here and highly recommend if your pet needs a procedure or surgery.

Huge thanks to this incredible team for taking such amazing care of my dog during surgery! As…read moresomeone who has worked in the veterinary field for years, I know how demanding this job can be, but the professionalism here is unmatched. Every front desk member, technician, assistant and DVM was wonderful. A special, heartfelt thank you goes to my RVT, Leslie. She was absolutely incredible to work with, so sweet from start to finish and always ready to answer my questions. I usually get so nervous leaving my pets, but after speaking with Leslie, I trusted her completely and felt total peace of mind at drop-off. I wouldn't have been able to get through that without her! I am incredibly grateful for everything you all do! 10/10.

Loving Hands Veterinary Services

5.0

(82 reviews)

I cannot say enough about how wonderful Dr. Tiffany and her team are. In one of the most difficult…read moretimes of any animal lovers journey Dr. Tiffany will be there to help. If you are in need of her services please give her a call. You and your fur babies will be in the best hands!

It's the hardest call and worst wait, but when Dr. Tiffany arrived, we felt an overwhelming sense…read moreof peace. Our precious golden retriever, Dug, told us it was time and we were determined to let him go on his terms...lying in the grass, eating a bowl of meatballs with Dr. Tiffany lovingly caring for him and us. Our sincere gratitude and appreciation for her help on an incredibly difficult day.

VCA Aviara Animal Hospital

(150 reviews)

As a dog mom to an anxious terrier mix, I have been to several vet clinics all over San Diego to…read moretreat my little guy. This place ROCKS and is the best by far. The entire staff was so friendly to both me and my dog. They were professional, gentle, patient and very knowledgable. Dr. Langley was the sweetest vet I had ever met. She took her time with my little ball of nerves and recommended some awesome chews to help with his teeth. If you're looking for the upmost care, I 12/10 recommend this place.

So please let me tell you a true story…read more My pup has been shaking his head more than usual last few days so I became concerned. I'm colorblind so I cannot see if they are red but my excellent groomer always helps me out with this and she said his ears were hugely inflamed. I immediately called VCA bc he was clearly even more uncomfortable today. To be clear, they are... were, my vet. The tech on the phone, after describing my situation, said, "ummm, well we can get him in Friday afternoon " I said, "wait, what do you mean? I'm not trying to be an a22 but... I just told you my dog is in severe discomfort and it's Tuesday morning... you're telling me I cannot get in to see a doctor for 3.5 days for 10 minutes to get some ear medicine for him. His in pain... " She said, yes, that is correct, no can do. I was gobsmacked. I had to take him to the vet ER (VEG in Encinitas--- GREAT PEOPLE)! But totally freak the dog out and spend 3x what a vet would have cost to give my pup the relief he needed. Again--- I had a dog in severe discomfort and my vet was absolutely ready to help in 3-4 days. Wilco Tango Foxtrot???? 2 stars bc they apparently neutered him effectively 7 months ago! Run screaming from this place!

Coastal Animal Hospital

(111 reviews)

I have a FELV cat that needs attention to his needs, being I am a foster Mom I want to give kudos…read moreto Coastal Animal Hospital They took my cat in right away to examine him and do blood work, he put up a fight but the staff was unbelievable in caring for him Dr Gibbs is amazing, he was caring, and the following day he emailed me with results. He gave me suggestions for taking care of him and some meds to help him. The staff is amazing. I have never been in a animal hospital where they showed concern Since I am a foster mom and have taken the cats to various animal hospitals Coastal is by far the most professional, caring ,staff and doctor Gibbs is amazing You can see by the yelp reviews that I am not the only one who thinks highly of them Thank you Dr Gibbs and staff for treating my cat with respect, and care

If you are looking for kind, caring, judgement free, and very reasonably priced veterinary care -…read morecoastal is it! Our older dog was having a terrible immune response to something and we had no idea how to help him. Dr Kyle took his time with us, explained everything and even gave us options for some medication to buy outside of their clinic at a cheaper price. He never tried to upsell us with unnecessary tests and treatments. Our very nervous little dog was so well cared for by everyone there - and he even got some treats. We are officially going to be patients of Coastal from here on out.

San Marcos Blvd Veterinary Hospital and Urgent Care

(88 reviews)

Can't say enough nice things about this veterinarian hospital and staff. I have had to bring pets…read moreto them in dire situations. First was my big Maine coon cat who was having severe kidney issues. Dr. Bowdre and staff were so thoughtful and kind and with all of their recommendations he is still thriving today. About 10 days ago my 16-year-old rescue Yorkie was failing quickly. I'll spare you the details. I was treated kindly and respectfully at a time where I was truly heartbroken. The next day I brought her in and held her to the very end. I miss her a lot, and the other dogs mourned her. But what happened before all of that was what I want you to know. The vet-tech came in with a little silver platter. On it with a tongue, depressor coated in cheese-wiz and three Hershey's kisses. She had not eaten in three days, however, she lifted her little head and enjoyed her final treats. Chocolate, you say? Something I would've never given her, however, I figured this was her Thelma and Louise moment. That act of kindness and a little bit of a chuckle still warms my heart.

Service was great! Got us an appointment very last minute. They gave us a full breakdown of costs…read moreand were transparent about what items we could wait on

San Elijo Hills Veterinary Clinic

4.9

(35 reviews)

Dr. Parks and the entire team are simply the best! They're always friendly and communicate…read moreexceptionally well, taking the time to explain everything thoroughly and professionally. My dog, who is quite skittish, feels at ease with them. In fact, Rocky actually loves going there! He just had his teeth cleaned, and they did such an amazing job--his teeth look fantastic! Plus, their prices are very reasonable. I shopped around, and for the quality of care provided, it's an incredible value. I've tried a few other vet offices, but Rocky didn't enjoy those experiences at all. I'm truly grateful we found this team!

Needed to switch vets to one closer to me, and was very pleased! The staff was polite and…read moreprofessional and Dr. Park was straightforward and knowledgeable. I thought the pricing was reasonable. Happy I made the change!

Bressi Ranch Pet Hospital

4.0

(105 reviews)

The doctors are very thorough and know vet medicine and really care. The staff is awesome!read more

Do not recommend this vet at all. They did seem to have changed hands within the last few years…read morebecause I do feel like they went downhill. I am now at a different vet who we LOVE, but our experience here at Bressi was never personable, and I always felt like I had to fish information out of the vet and the techs. Huge lack of follow up and communication as well. When I asked a question I was often met with, "oh it should be fine" "I'm not sure, let me go check." With my dog getting older, I did not trust her in their hands any longer based on my experience. Dr. Lax misdiagnosed my Australian shepherds back pain. I was told she may need to see a neurologist because of a spinal issue and that she should no longer jump up and down. When going to our new vet, he reviewed the x ray they took and said because of them not sedating her, the reason they gave that diagnosis is because she probably moved during the x ray. New vet did a thorough exam and she has been fine, no issues. I also recently found out that when they extracted some of her teeth 2 years ago, they left some roots in there which the new vet is now removing so they do not become infected or abscess. I would have understood if there was some reason why they left them in there...but the lack of transparency and lack of communication is what I don't appreciate. Huge opportunity here at this vet!

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Shelley W.

0

43

30

11 years ago

Carrie was so helpful to us. We have a 17 year old kitty that needed to be groomed with great care. Carrie was very gentle and made us feel relieved the moment we met her. She had previously worked as a vet tech for 10 years. The helpful tips Carrie gave us have prolonged our kitties life. One of the suggestions was brilliant, she told us to find a compounding pharmacy ( see our review for Coast Compounding Pharmacy-awesome company) Carrie said we should ask our vet to change the prescription to a cream so we could give the meds transdermally instead of having it go though the stomach. Why didn't the vet suggest this years ago?!? Wow! The medication had caused gastritis - the vet knew this but never suggested a transdermal option!! Thank you Carrie!! You are a special person and we're so appreciative for your help! read more

Tj J.

0

1

0

12 years ago

I was having problems with my other Mobile Groomer keeping appointments so I remembered I had a Coupon book with a PawsitivePetSpa advertisement in it and thought, "what the heck?" Well, it was well worth the call. They were on time to my residence and the groomer was also experienced as a Vet Technician. My Angel Gia, our Persian Princess got a complete shave down and there was not one knick out of her skin. I was also advised about my kittys ears and to keep an eye on them because they were a bit nasty inside, they were extremely clean as well as the rest of her! Im happy to say this is my pets PawsitivePetSpa now! You snooze you lose biz..... Thank you!!!! read more

SeaMonsterHomes ..

1

49

70

11 years ago

Carrie the owner and a vet tech was so helpful. She gave us advise that really helped our elderly cats quality of life. I wonder why we were not given this kind of advise from our previous vet. She referred us to Coast Compounding Pharmacy to give our kitty an alternate way to administer her medication. Can not thank you enough! So happy to have a groomer for our kitty now. We highly recommend Carrie! read more

Verna W.

0

1

10 years ago

This is our first time using a mobile groomer. We have a Tibetan mastiff with a skin condition and a bit of an attitude. Alana is very gentle with him and patient. She had to accommodate him, doing all the grooming outside as he refused to be in the trailer. I was very impressed with the care. We are very happy with the outcome. Verna Wulle read more

Pam Z.

0

3

0

10 years ago

Pawsitive Pet Spa is amazing! Easy and convenient with a friendly staff! My dogs have skin allergies and usually itch after their grooming, but the all natural products that they used didn't irritate their skin at all! Our groomer was sweet and did great job! We will be back! So happy I found them! read more

Adrianne P.

0

2

0

10 years ago

My dog Luna is a rescue and is scared of anyone outside of our household. Alana, the groomer, was so good and after a few minutes Luna was willing to be washed without any hassle. Pawsitive pet spa has been great. Always on time and so good with my dog. Loyal customer for life! read more

Kim M.

76

9

0

8 years ago

We had our 9 yr old Bichon groomed and wanted a Mohawk so no one would keep thinking he is a girl! Alana did the most amazing job. In fact our family all agreed she did the best grooming job on him that he has ever had! We highly recommend Alana!! read more

Kristine K S.

0

4

2

2 years ago

Alana has been grooming my pups for many years now and I can't say enough good things about her. She is so passionate about dogs and clearly has that special touch that makes them so excited to have a spa day! read more

Thomas C.

0

6

4

10 years ago

Great Service! From the Booking to the Bath. Nice folks :) My best Friend Butch looks better then ever! Thank you very Much Pawsitive Pet Spa! - Thomas C read more

Michael C.

0

5

0

10 years ago

I can't say how happy my 2 dogs are, they smell Great ! Terrific service from a great grooming company! Thanks Team Pawsitive Pet Spa! read more

Kat A.

0

9

6

3 years ago

FYI This business is not taking any new clients at the moment. Texted business phone line 8/13/2023

Pawsitive Pet Spa - groomer - Updated August 2026

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We have been to many pet grooming establishments. All three of my dogs have never been caged and…read morehad such negative reactions to the time spent getting groomed after an hour in a small cage hearing all the other dogs barking. It's so stressful for them But when Sheri's van drives up, they are all excited to see her! She takes them one at a time and gives them the best haircuts ever!! She's compassionate, skilled and a joy to talk to . I'm thrilled that we found her and you should definitely give her a call!

Finally! A kind and gentle groomer for my two small dogs! She is the best with both of my "beach…read moreboys" ! She arrive when she says she will, responds promptly to my text Messages when I need to schedule! And my boys look spectacular!! I went through several Groomers before finding Sherrie and I am done searching now!

Paw Purrfection

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As always Louie got a great haircut, nail trim and bath! He looks so handsome! Thank you.read more

Enrique did an outstanding job grooming my dog, Bubba! From start to finish, he was professional,…read morepatient, and clearly cared about making sure Bubba was comfortable throughout the process. Bubba came home looking amazing--clean, perfectly groomed, smelled great and happier than ever. What impressed me most was Enrique's attention to detail and the genuine care he showed for Bubba especially because Bubba was nervous! It's obvious that he loves what he does and takes pride in his work. Bubba can be a crybaby at times, but Enrique handled him with kindness and expertise. I highly recommend Enrique to anyone looking for a talented and trustworthy groomer. Thank you for taking such great care of Bubba--we will definitely be back!

Salty Dog Boutique and Groomery

(123 reviews)

Megan has always made Harper look so very handsome. We are very pleased with the services provided…read moreat Salty Dog with Megan.

Avoid! Unless you like be treated like a second class citizen. When not able to perfectly conform…read moreto their regular haircut schedule requirement, without even taking a person's life circumstances into consideration, I was told with the most fake polite response "yall need to find another groomer ". And they charge an arm and a leg for work that is equally matched by Muse Dog Spa in Bressi Ranch, who are easily 40% less! Good ridens Salty, perfect name for you...oh and ...Bless your little heart.

Bark Bath N' Beyond

(132 reviews)

I've brought my 14-year-old Golden Retriever here for grooming 6 or 7 times over the past several…read moreyears because it's conveniently located and they've always done good work. On my most recent visit, however, our bill had increased by about 35%, including a $20 "infrequent grooming" fee. I understand businesses need to raise prices, but this fee caught me off guard because we bathe and brush our dog between appointments. When I dropped my dog off, I jokingly said, "Everything the same as last time... except the infrequent grooming fee." I intended it as lighthearted feedback, not a confrontation. Instead, the owner immediately responded by telling me I was welcome to go somewhere else. The conversation quickly became heated. I'll own my part in that. I wasn't perfect either. But what disappointed me most wasn't the fee itself; it was how quickly a simple comment was met with defensiveness rather than a conversation. As a repeat customer, I hoped my feedback would at least be heard. Ironically, I think there's an easy solution. Instead of adding an "infrequent grooming" surcharge, why not simply offer a loyalty discount to customers who come in more often? The end result is similar, but it feels like rewarding customers instead of penalizing them. To be fair, they do decent quality grooming, and I have no complaints about the care my dog received. Unfortunately, after this interaction, I was asked to take my business elsewhere. We've since found another groomer we're very happy with. I genuinely wish them well. My only advice is that customer feedback, even when you disagree with it, is worth listening to. UPDATE: Thank you for your response. If you were looking to come across as confrontational, argumentative, and defensive, well, then you nailed it.

I will definitely have my business for years to come. Great quality and customer service. This is…read morethe same dog. First picture is dog in pound, second is a self trim, the 3rd is the finished product

Viva La Pooch Pet Salon

(173 reviews)

Love this wonderful grooming place! Took my dog here for the first time and wow, the owner was so…read morefriendly and truly wanted to make a great experience for both my dog and me and they did just that'. I was so happy to pick up my dog to see him for the first time being groomed since we got him as a puppy and he looked so adorable that I almost cried. So happy that I asked to be booked every six weeks!

We've been taking our dogs to Viva La Pooch for nearly 15 years now, and we will trust Oudette with…read moreour pets forever!! She and her partner and staff are have always been so kind and patient with our dogs. Our girl Bella is getting older now and is having more issues with her anxiety especially at places like the vet and groomer. Oudette knows all her tells of an oncoming panic attack and is quick to call me whenever we need to step in to pick her up early. They are all so accommodating of her needs and are willing to fit her into the schedule at a time that is least stressful for her. I appreciate all they have done for our pets over the years, they truly make me feel safe knowing my babies are in good hands.

Dog Grooming by Lisa

5.0

(5 reviews)

We are so lucky to have Lisa as Bailey's groomer! She is so…read morekind and patient. She makes Bailey feel at ease and does an amazing job grooming him. She also takes amazing pictures after every grooming session. I just can't say enough great things about her and how she takes care of our Bailey.

Thank you so much, Lisa for the great service you provided us today...Our fur baby is feeling much,…read moremuch better after much needed bath, haircut and lots of TLC. We are extremely happy with your workmanship and the way you explained step by step what it would take for our pup to feel happier. We will definitely be back in four weeks:) Sam & Blanca

AAA K-9 Mobile Grooming

4.5

(149 reviews)

I just love them. Every groomer is amazing. The owner is super helpful. I keep coming back because…read morethe precision, care, and efficiency are unmatched.

If you're looking for a loving, attentive, and truly professional mobile groomer, AAA K-9 Mobile…read moreGrooming is the place. They've been taking care of our 17-year-old mini goldendoodle, Maddie, with such patience and kindness -- and that means the world to us. Sylvia has always been flexible with scheduling and so easy to work with. And Steve treats Maddie as if she were his own -- gentle, calm, and always mindful of her sensitivities, especially with noise from the dryer. Her grooming always comes out beautifully, without stress. The convenience of having this level of care right at our home is worth every penny. Highly recommend AAA K-9 Mobile Grooming for anyone who considers their dog part of the family.

Cali Pets

4.3

(125 reviews)

***Updated in response to the owner's reply:…read more The owner's response reinforces our concern about how this business handles customer issues. We are extremely disappointed by our most recent grooming experience at Cali Pets. We had used this business twice before and previously had positive experiences grooming our two wooly-coated huskies, which is why this outcome was so upsetting. Our dogs have long, thick coats that can mat quickly during seasonal changes, especially in spring. Our male husky, Arkin, is particularly prone to matting around the belly and sides. Because of this, we sometimes trim down problem areas at home before bringing him in, with the goal of preventing larger sections of the coat from becoming impacted while still preserving as much of his fur as possible. That is also what we expected from a professional grooming visit: help managing difficult areas while saving as much coat as reasonably possible. Before this appointment, we had already trimmed much of the fur on his belly and sides, while most of his back remained intact. When we picked him up, we were shocked to find that he had been shaved down almost entirely, including areas that we did not believe required that level of removal. In our view, this was an unnecessarily extreme result, especially in April and especially for a senior dog. Equally concerning was the lack of communication throughout the appointment. Both of our dogs were scheduled that morning. After waiting about 30 minutes, we were told our male dog would need to come back later. We adjusted our day and returned him at approximately 2:30 pm. Around 3:45 pm, we were told he would take longer than expected and would miss the originally quoted pickup window of 4:30-5:00 pm. After that, we did not receive a proper update. The shop closed at 5:30 pm, our calls later went to voicemail, and by after 6:30 pm we were concerned enough that we drove there ourselves to make sure everything was okay. When we arrived, we were told the staff had taken a break and were still finishing up. When we finally saw our dog, the result was far more severe than anything we had expected or would have agreed to had it been clearly explained in advance. We also disagree with several points in the owner's public response. In particular, it is not accurate to say service was refused. Both dogs were scheduled, and we were instructed to bring our male dog back later due to how the appointment was being handled. We also do not agree that this exact outcome was the only possible option. For reference, the three photos we included were posted to show context. One shows our pup before his appointment to give a sense of the length of his coat even when cut down significantly already. Another shows the result after this grooming visit. The third shows an example from a prior at-home trim, included to demonstrate that in the past we have been able to cut down problem areas while still preserving substantial fur rather than taking nearly the entire body down to the skin. That comparison is exactly why this result was so upsetting to us. If such an extreme shave was truly the only humane option, that should have been communicated clearly and directly beforehand. Had that been explained to us in plain terms, we would have declined and made a different decision for our dog. We are sharing our experience so other pet owners can make an informed decision. We have included before-and-after photos, as well as examples of prior trims done at home for comparison.

New dog, new groomer! I have a 4 month old maltipoo puppy and have taken him to cali pets twice…read morenow. He's a lot and has very thick curly fur, but Ashley has been amazing with him and informs me how to keep him mat free between grooms. I highly recommend Cali Pets to keep your pets fur looking fresh :)

Happy Spa Dogs

(289 reviews)

Raelena was amazing with my toy poodles. I showed her a cut and she executed amazingly!read more

We had the best grooming experience ever for our Golden Retriever, Cooper. Briana did an incredible…read morejob he has honestly never looked better. His coat is perfect, clean, fluffy, and so well-done without losing that natural Golden look. What truly sets Briana apart is how kind, patient, and gentle she was with Cooper. After several negative experiences at other local brick-and-mortar grooming shops, we were honestly nervous....but Cooper was so calm and comfortable, and it shows. He came home happy, relaxed, and confident, which means everything to us. We finally found someone we completely trust, and we will never go anywhere else. If you have a Golden (or any dog) and want both an amazing groom and a positive experience for your pup, Briana is the absolute best. Highly, highly recommend!

Lokis Locks