What a wonderful group this is! We toured the facility yesterday. It was clean, neat and welcoming. The people there are really dedicated to the senior dogs and cats. They were relaxed and well taken care of. We adopted an adorable Yorkie mix. I highly recommend them! read more

Our experience did not end well, but I'll take the high road and still say they are a great organization and deserve support. The two of us have had cats for 40+ years. I wouldn't say we're "experts" but we've gotten pretty good at it. Since we're not young, kittens aren't our thing. We were looking for a couple of cats as retired as us. I realize FF is mostly a dog organization but their cattery was pretty impressive just the same. They had a lot of sad eyes, and one that crawled onto my chest and just begged to come home. Sadly our decision must be unanimous and one of us was against this one. ( Darn it ) A lot of these cats are so well behaved and just ready to relax. I wish I could adopt them all. After weeks of deliberation we finally decided on a bonded pair at which point the foster decided to keep them. I'm actually good with that. She put a lot of work into them, and now she was "mom" so yeah, I'm perfectly fine with that outcome. Our loss, but those cats already had someone who really loved them. Now I'd feel like a monster for even asking. As the weeks went on, we came to learn that a lot of agencies based on fostering never actually adopt their cats out. We talked to two other fosters and in the end, the same thing happened. Maybe those places ( I'm not talking about FF now ) just enjoy posting cats to view but not actually adopt. How sad. Anyhow, the cats at FF are available and in my opinion, probably the better cats to adopt. They just want something to eat, somewhere to sleep, and someone to pay them a little attention. What a senior cast asks is so reasonable. I hope people come up here to visit and look around. read more

Love this place. They take great care of the cats and dogs that come to their care. How can you go wrong with frosted faces. They provide vet care if you are a new pet parent it's worth the trip. read more

Flew in from out of state on vacation and was super excited to volunteer at this organization. However, the staff (ESPECIALLY the owner Kelly Smíšek ) running the facility was extremely unorganized, didn't even ask for my name when I checked in, and did not warn me that some of their dogs are reactive / have sensitive handling needs AT ALL because I ended up getting bitten 30 mins into my volunteering shift. I more than understand that these are senior animals, the problem is the staff's lack of care and empathy and recklessness in not warning new volunteers about reactive animals! The owner Kelly Smíšek (even though she conveniently never ever once introduced herself by name or what her role is in the organization....what does that tell you) specially came to talk to me after the bite incident and told me that I was overreacting and that I can seek medical care IF MY WOUND IS INFECTED. Who would say that if they actually understand the risks of bacterial infections from an animal bite?!?! I urge you to please be very cautious with them if you plan on volunteering, fostering, or adopting from them. If they can't even properly advocate and guide volunteers about the dogs and their needs - what does it say about their overall operations?! To be clear - I specifically voiced my concern in person to the staff and followed up via email because they didn't even bother to update me about if the dog was up to date on rabies/ vaccine. It is important that the public is aware of this critical information. read more

My daughter just adopted two mature female cats. They are settling in wonderfully. I was so impressed at the cleanliness and organization of the place. Everyone is friendly and very attentive to the animals and human visitors. They have been quick and supportive of heal needs to our new family members health concerns . Wonderful organization well deserving of everyone's support. So happy we are with our two new ladies; Emma and Ocean. read more

This Foundation which is ran by Andy Kelly and ALL the wonderful Volunteers focus mainly on older animals that need love &care as well.I can't say enough great things about this foundation/rescue. Their priority is definitely for the Love &Concern for all the animals.They are not just about adopting out all the animals they are concerned about who &where each animal goes to.My personal opinion only I don't think many of the animals there want to leave lol seriously the small dogs &cats(the only ones we looked at) all seemed so happy to be there most definitely the small dogs were all buddies. Couple dogs I walked around the property just wanted to go back to their living areas with the rest of the dogs lol they were all loving sweet dogs as well as the kitties when we went into their living area several immediately came up to us wrapping their tails around our legs loving up on us. I've never seen an animal foundation so organized with the kindest people running it ever. Frosted Faces is in Ramona and if you are not looking to foster or adopt definitely DONATE to them! They truly are in it for the LOVE OF ANIMALS 2THUMBS UP to ANDY and KELLY we love you guys and we love what you do for the animals. Sincerely Michelle &Nancy read more

Frosted Faces Foundation - This is MIA Nancy adopted her - Pet Adoption Near Me - Ramona, California

I lost my job during COVID and as a result of an injury to my brain, am now living off very small monthly disability payments. Our Jack-a-Poo Rue lost all her insurances/wellness plans when I lost my job. She hadn't been to the vet in years and had since gone blind. I reached out to Frosted Faces who stated they help with vet bills for senior dogs. It sounded too good to be true! We went to the vet today and we were able to find out why she had some changed behaviors that were worrying us. She got the help she needed and Frosted Faces came through just like they said they would. I am IN AWE that there are still people like them in the world making such a difference for furry friends that cannot help themselves. What a special place this is! read more

Frosted Faces Foundation - Rue with my son Cole - Pet Adoption Near Me - Ramona, California

What a unique and wonderful organization! We had an excellent experience after bringing a family friend here in hopes of finding a suitable companion for her. Everyone was very helpful, friendly and motivated to help make the best connection for both the dogs and potential adopters. They really set our friend up for success, which is a win for everyone. read more

I adopted a dog from Frosted Faces but didn't go to open house until recently. I've always thought very highly of what they do for senior dogs & how easy they make it for people of lesser means to adopt a dog. I heard Kelley (one of the founders) say, "just love them & we'll take care of their medical for life"! That's profound! When I finally went to open house & took the tour, I was incredibly impressed at how well it's run & how clean it is. Unfortunately, I recently had to put my dog to sleep. I'm in the process of finding another dog to love from Frosted Faces. I won't adopt from anyone else! Rene' Briskin Rancho Bernardo read more

Love the volunteers here. Everyone is genuinely friendly and welcoming. So many frosted babies to meet and greet

Absolutely amazing organization!! They saved my dogs life!!! I have got to mention Andy, by name, and express my sincere gratitude to him specifically!!! If it were not for the CARE and sense of URGENCY... my 15 year old chihuahua probably would not have made it another 24 hours in the condition she was in. I've already signed up to volunteer at FROSTED FACES and I'm looking forward to expressing my most sincere gratitude by helping other dogs in need. IF I COULD LEAVE 10 STARS....... I WOULD!!!! THANK YOU ANDY!!!!!!!!!!!!!!!!!!! AND FROSTED FACES!!!!!!!!!!!!!!!!!!!!!!! read more

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My dog had a tooth that needed extraction and her teeth cleaned. They were amazing and took very good care of her! I am so glad I went here and they were a fraction of the cost of the other vet I went to. read more

I applied to adopt a senior dog at their foundation. I filled out the application; then sent photos; then answered more questions. My intent was to keep the dog I was looking at in the house with me; I work most of the time from home. I had recently lost my dog who was 14 and was looking for another dog. I mentioned that I had dog kennels (2) in my side yard double gated with its own run with access to the open back yard all fenced and double fenced and was asked how I used those and explained I used with some dogs over the years and for other dogs, they were kept in the house. The two kennels are completely enclosed with shade cloth, have misters, dog igloos and bedding and automatic waterers and are on cement which can be washed down with soap and water. I was rejected because I had kennels although my intent was to adopt this dog from them and keep him in the house with me. Amazing. So I will move along after doing this for the past two weeks and find another dog. read more

My neighbors passed and I found myself taking care of their dog CeCe for almost 3 years in their home while the lengthy estate battle ensued. I really grew attached to CeCe but was at my limit of dogs. I walked CeCe more than my dogs as she was alone in an empty house. Having no luck placing her in a new home, I was just about to give up when I found Frosted Faces. I paid the fee that entitled her to life long medical care and boarding hoping she finds a new home. Everyone loved her but it seems she just keeps dropping weight after several flings. I was told by her owners that she does not get along with dogs and such, but she is just the sweetest soul. Hats off to Frosted Faces and I would highly recommend them. I was impressed at the amount of people coming out to adopt older forgotten dogs. read more

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Amazing place for older dogs and cats! Take exceptionally good care of them Do lots of good stuff to find homes for them then provide free veterinary services after! Please donate to keep them going read more

What a wonderful rescue organization for senior animals! I am so impressed by how well Frosted Faces is run. After losing my senior pup, I decided to honor his memory by fostering another senior dog in need. Frosted Faces' application was straightforward, and they emailed me within 12 hours. They were very responsive, and I was able to get an appointment for the first day I was free. Once I got to their site in Ramona, I was asked to check in, given a tour, and introduced to a number of their dogs. The facilities are amazing, with lots of space for the dogs to play, toys, food, shade... it was really heartwarming to see. I also loved that they had at least two dogs who were not available for adoption yet due to behavioral issues that Frosted Faces were working with. You can tell they really are passionate about improving the lives of these dogs. The staff and volunteers were very familiar with the personalities of all of the dogs, which made it easy to ask questions and get to know which dog would be a good fit for us. We found a dog that was a perfect match, and I was really impressed by how open and honest Kelly was about his history and any potential areas of concern. I've worked with a number of animal rescues, and it is rare to find an organization that is so truthful about the dogs they are trying to find fosters or adopters for. As a foster, they offer any and all supplies, free medical care, and free boarding. If you're looking for an organization to foster with, I can't recommend Frosted Faces highly enough. read more

What an amazing service they provide. I have had 3 flings so far and can't wait for more.

its a bit of a drive, but so worth it if youre looking for an old guy from the ages of 7-older(: we heard about them a while ago then we saw them at an event then we finally decided to go visit. they have dogs there just out an about, all separated by size and stuff like that. you dont need to adopt or foster to just come and hang out with them. they need it(: Kohala is the sweetest baby we've ever met but sadly cant take her, she's a bit too active for the seniors we have at home but she's perfect! read more

My dog had a growth the size of a baseball which opened up and needed emergency surgery. I didn't have the money so i applied for financial assistance: i completed the form and attached the estimate. I got an email back saying I needed to "shop around" for a better deal. Long story short I had to put my dog down. Never again will I volunteer to help them walk their dogs with this fake organization. read more

Frosted Faces Foundation - My dog needed emergency surgery, a skin graft, and radiation. I applied for financial help but was told to shop around for a better deal. - Pet Adoption Near Me - Ramona, California

If I could give 100 stars I would! We have adopted 5 Frosted Faces in the last 2 years. This is the absolute best organization, for fostering, adopting, helping, the senior dogs have so much love to give if you are willing to give them a chance. The family support specialists help guide you in anything and everything you could possibly need and the placement coordinators are always willing to help you match with the best choice for you. They provide vet and medical support for your frosted face and the adopters of Frosted Faces are the most amazing community ... you will not only gain a wonderful companion but a community of friends and support in all things a pet parent could want. read more

My first experience with Frosted Faces was frustrating. I found a dog I wanted to meet and asked them what I needed to do. I was told to come to their facility on Saturday between 10 am and 3 pm. While I was waiting for Saturday, I filled out the paperwork they wanted and sent photos they requested. On Thursday, I was told someone adopted the dog. If adoptions are first come, first served, why did they tell me to come on Saturday and not right away? Obviously, I do not understand the process although I tried to do everything they asked me to. read more

Continued...The estimate was attached. The San Diego Humane Society crossed off services that were not rendered. Why lie? Cause you look bad??? I waited TWO weeks for a response. What is one to do? Let my dog die? I thought you all help out! Why would I need to contact your social media manager? I even sent her the estimate via DM and still no response from whoever is in charge. I was desperate and paid thru CareCredit. Not I. Your website states "assist families with financial hardship in our community". Thanks for your fake care. read more

Wife and I went to their Open House yesterday to learn more about the place as well as services they provide. All of our dogs were/are rescues from SDHS or other local organizations in TJ. First kudos for caring for older dogs that may have fallen through the cracks (deceased owners, unable to afford care, stuck in Shelters, etc). All the dogs were getting along fine and the few ones with potential behavioral issues due to stress or else were free and enclosed in a large space. The logo is very cool. The place is very spacious and feels like the dogs are at a dog park and rotating between mornings and afternoon playing shifts :- Plenty of shade and tons of volunteers taking care of dogs of all shapes, breeds, etc For lack of better words, it felt like a large Sr living facility for dogs. They also mentioned vet services on site for dogs adopted from them (I believe I heard free or highly discounted). I did see some reviews from folks bringing up the overall being of the dog but it is really a personal choice (for example one cute and loving dog in the lobby was paralyzed- back legs- but was loving the attention and cookies :- he also had access to a wheel chair to leverage his front paws. Great job and congrats on your upcoming 10 year anniversary! read more

I used to live in Ramona and would pass Frosted Faces Foundation every day driving home. When I moved back to California and decided it was time to add a second dog to the family, FFF was the first place I thought of. I have a senior dog and love what FFF stands for. I filled out an adoption application while in communication with a couple of their placement coordinators regarding a specific dog. After receiving an invitation email to visit FFF or make an appointment, I responded back with interest to schedule an appointment for the desired dog, me, and my dog to meet. Unfortunately, no one replied to my email...or my follow-up email inquiring about the sudden noncommunication. It saddens me that this happened, and I had to let go of continuing the process. Yet according to their website, the dog is still available for adoption. Response to below: The invite I received was the standard email for the open house, where it also states to contact for an appt if I would like to meet a specific dog, which I did, but did not receive a response. (The email was sent to both Krista and Delia.) And me not proceeding with the process of adoption was AFTER a week of no communication to my initial request for an appointment. Which converstation the request was replied to is irrelevant because the email addresses are the same. Please refrain from specifically trying to place the blame on me. I am just stating my experience with FFF and the lack of communication received. Hopefully my experience will aid as an opportunity to improve so that this will not happen again to another potential adopter. read more

I attended an open house/volunteer orientation today. All the dogs seemed to be well taken care of and happy in their environment. I am grateful for this organization, as senior animals are overlooked in shelters. I also appreciate the various volunteer opportunities to support the current senior dog residents, the future senior dog rescues and this organization that is taking care of them. read more

They care so much for animals. I would recommend volunteering or adopting from them! I wish I lived closer to Ramona! They rescue older dogs from overcrowded shelters and have adoption showing every Saturday and Sunday. They helped my Snowflake, aka Lilith find me. They had volunteer's rescue her in Pasadena, at 13, and we found each other. They do everything possible medically for all their dogs and I am so grateful to them. Snowflake is a happy 15 year old, lovable 'puppy'! read more

We visited FFF yesterday, 11/30/24 and were so pleased with experiencing the efficiency of this loving and incredibly well run senior animal rescue. Erin was our 7yr Volunteer host who was so nice and provided a wealth of information through personal experience. We saw that the dogs have numerous opportunities for health care and enrichment of various kinds. Even weekly off campus scheduled hikes (strollers if needed) too. Volunteer staff seemed so in tune with visitors and knew the dogs so well to provide the visitors with great information. We left heart-warmed and even upon leaving ran into the Founding owners, Kelly and Andy who were so pleasant. They certainly have blessed numerous senior animals (even some from other states) who have lost their pet parents for whatever reason and are in need of proper loving care until they are placed in permanent adoption approved homes. I look forward to helping FFF in their volunteer needs in the north county San Diego areas. read more

Every once in a while you come across a difficult person who's action just does not make sense. Kelly Smisek is that kind of a person. I reached out to her in early September requesting help paying for 3 heart meds for my 15 year old dog with congestive heart failure. The cheapest meds I found was from Costco Pharmacy, $100 per month. It is a big hardship for me to pay this kind of money since I live on Disability, but without the meds my precious dog would die. Since last November, I paid over $1,000 for meds. Kelly asked me to show receipts. I explained to her that I did not keep every single receipt, turned in what I had and asked Costco to print out an itemized list of meds showing dates, dollar amount and name of meds going back 6 months. I sent it to Kelly along with the lasted cash register receipt, but for some reason it was not enough proof for Kelly. I really don't understand why 6 months worth of Costco Pharmacy receipt is not acceptable proof. Kelly wrote back that she needed itemized receipts, so she cannot help me and I better look elsewhere....How cold is that??? If anyone is reading it, can you suggest another organization who could help? I really appreciate it. A. Nicole Moore read more

Frosted Faces Foundation - Pet Adoption Near Me - Ramona, California

Love this place...beautiful facility and very helpful staff and volunteers. We love our 12 year old dog Barney whom we have had for over 2 years now. I have received good advice to help me with his behavior problems and really appreciated the free Exam he received a few months ago. I like that they stay in touch to make sure all is well. Can't say enough good things about them. They do put the animals needs first when placing them in appropriate homes and it's a good thing :) read more

Frosted Faces Foundation - Jazzy and Barney, our furry family. - Pet Adoption Near Me - Ramona, California

FFF rescues senior dogs from situations where euthanasia is a likely outcome. I got to visit their shelter at an open house recently and I was touched by the compassion that the volunteers have for these animals. This is a very worthy organization that we are lucky to have here in San Diego County. If you can find it in your heart to take in a senior dog either as a foster or as a permanent member of your family, please consider visiting FFF so that you can meet some of their guests. If they think that you would be a suitable match, they don't charge adoption fees. Of course, you can register to be a volunteer with FFF. They are a 501(c)(3) nonprofit corporation and all donations to them are tax deductible. On behalf of senior dogs everywhere, thank you, Frosted Faces Foundation. read more

Back in June of 2022 I saw a little dog on this website who was 11 years old and blind. I emailed frosted faces foundation and I found out that she was up for adoption. She had been there since May 23rd. I thought that was rather strange that she had been there so long because these little poodle type dogs are scooped up immediately when they are put on any website They are located in Ramona California. Almost all of the rescue organizations are located in Los Angeles and Orange County. I lost my toy poodle 2 years ago she was 16 to heart failure and I have been looking for another one ever since. I filled out all the required paperwork and they wanted to see pictures of my home where she would be living out the rest of her senior years. Finally came the day for me to meet her and possibly bring her home. They gave me perfect directions. When I arrived it was such an awesome place it looked like a retirement home for humans. There were so many sweet people walking around wanting to help. They had a huge yard for the dogs that was shaded with many water bowls and dog houses and pillows and music. I asked the girls how many dogs they adopt out for a week she says 20 to 50. They rescue these senior dogs from the shelter. This is such an awesome organization I highly reccomend you adopt your next dog from this frosted faces foundation. The little dog I applied for they told me she had been adopted 3 different times by 3 different people who brought her back after only one night. They said she paced the house all night they couldn't get any sleep and it wasn't what they thought it was going to be. When I looked at this little baby who couldn't see and she was elderly I said she will not be coming back here I am going to be her forever mommy. She never paced the house at night when I brought her home it took her one week to adjust. I work full time and get up at 4 AM. I didn't get much sleep that night but I didn't care because she was a little old lady and she had to adjust 2 hour schedule. It took her 6 days and now everything is perfect. Frosted faces pays for all of her medical bills as long as she is on this Earth I think that is awesome. I thought that was pretty insane that these 3 ignorant people would only take her for one night. The poor old little baby is blind and elderly and she had been through so much in her life she Just wanted to check out her new surroundings. I still have her I love her to death she fits in perfect with my fur baby family. They have a frosted faces Facebook that I recommend you go on. They take these dogs everywhere they go on camping trips and hikes and festivals. Such an awesome organization, and I love my little baby to death she has made my life complete!. read more

Frosted Faces Foundation - This is my little girl. Her name was Chanel I changed it to Zena the Warrior princess. She is a little doll! - Pet Adoption Near Me - Ramona, California

I love this foundation. The work they do. The staff. The extra mile they go every pup. It is truly amazing. We loved our Ellie. They helped us with vet appointments and meds. And when it was time, they made her last days happy, warm, and comfortable. read more

This is an amazing rescue dedicated to finding the right dog/owner match. I am impressed with the love and care each animal recieves, as well as the clear communication about each dog. The dogs are so sweet and you get to see so much more of who they are than when they are waiting in the pound. read more

Kelly Smisek. Frosted Faces Foundation. Surprised to reach such an angry review? Hope that I as an adopter can find hope and peace in a dog I can love? I am angry because you presume I euthanized my last dog as some easy solution. And how are you surprised when you denied us seeing if Haikgoo was the dog that could fill the void in our hearts and home that is compatible with our Kona? How Kelly implies my decision for euthanasia, where my husband and I are present with my dogs getting "A little bit of pink juice..." as somehow easier than pursuing extensive medical care, is beyond me. This is a 3rd response to Kelly's reply (our sole interaction due to her lack of email response) given she contacted Yelp to take down my last update. She declines undesirable communication via email like a professional adult and prefers to take stuff to social media so she can assert her own sanctimonious self. Kelly chooses animals from shelters that are heavily shared with sponsor $$$ though Facebook to be rescued while boasting the aggressive medical care she provides for the ailing dogs in her care. It's no surprise many of these senior dogs end up NOT THRIVING at all after undergoing such treatments all to boost her ego organization. Then uses FFF as a 501c3 organization run by her cult of "volunteers" and home as a tax advantage. That is why she was abrupt in "rescuing" Haikgoo rather than seeing if we were a fit to be her family. Sadly, Haikgoo is still at Kelly's home being hoard kenneled through the winter holidays. My beloved animals are always home with my family for the holidays (never kenneled or boarded) given my work schedule as a nurse. I won't be surprised when she starts promoting Haikgoo for holiday take home after my writing. Kelly is audacious to share on a Facebook thread that I euthanized my last 2 dogs who were in respiratory distress "without diagnostics or a treatment plan." Respiratory distress is unquestionably one of the symptoms that an animal is nearing the end-of-life and was not a treatable symptom for my dogs for another ailment. Kelly never inquired on the circumstances of how I made such hard decisions or the vet care provided. It is truly love when deciding enough is enough and if I am pursuing treatments out of my own selfishness versus allowing my loved one to pass peacefully and in minimal stress. Kelly also should not shame people who admit when a newly adopted animal turns out not to be a fit at home regardless of how long the trial lasted. And then blame them for signing an adoption agreement that she claims to somehow not authorize. Or that adopters prefer a housebroken pet because of realistic pet parenting skills or free time-will to cleaning the home. I honestly doubt the difference 14 days instead of 48 hours would have made in regards to Tabi, who was adopted out easily to her wonderful forever family within a short week of us "relinquishing" the animal. This review and my sour experience with Kelly needs to be a wake up call to her disservice in "advocating for senior animals." To Kelly - Keep your ego and lies up. Contacting Yelp and replying with your insincerity won't force me to let go of your misrepresentation and lie that I "euthanized two animals in respiratory distress without diagnostics or a treatment plan." It is beyond insult on injury you have caused my family and I after losing both our beloved Roxy and Jin. read more

Frosted Faces Foundation - Two week trial agreement signed by adopters. Our photo is still on social media after 2 email requests. - Pet Adoption Near Me - Ramona, California

I will give respect to them, because they work hard to 24/7 helping animals. I will not tell anyone not to donate or not to adopt/foster from them. I will say this: -Go into this knowing where you stand on euthanasia. If you believe in quality of life over length, this may not be the place for you. -Make sure you are ready, emotionally, for a hospice situation. My friend fought against breast cancer and won. She is tough and she is sweet and she loved her dog Pistachio (DiCaprio) so much, it interfered with her life. He had a stage 5 heart murmur and rotten teeth that were untreatable due to this condition. While he was able to find some joy (that's the spirit of a dog for you), every day was labored, scary and confusing. The past few months of his time with her were filled with cuddles, love and stroller walks on the beach, but they were also filled with ER visits and suffering. Mary wanted nothing more than for Stash to find peace. The vet agreed, everyone who spent time with him agreed. It was time. However Frosted Faces told Mary he declined because of her inability to give him meds, which was simply not true. They failed to mention how bad his condition was upon adoption. She had to surrender Pistachio because she could not give him a dignified goodbye and was unable to watch him suffer any longer. Kelly may have disagreed but I have to say she was professional and polite about the matter. You can tell she not only cares deeply about her dogs but also the people involved. I'm sorry I cannot say the same for other volunteers, who aren't really worth mentioning. It's been a terrible day, and two beings are going to bed tonight sad. read more

This is the 2nd time Ive adopted a Frosted Face and the experience just gets better. I have nothing but respect for Kelly and Andy who remove roadblocks for anyone who wants to adopt a senior pet. Thank you for helping me fulfill my dream of helping seniors live out their best life. It definitely would be harder without the support of FFF! read more

My first visit to Frosted Faces was a few years ago during their open house. I am not one that can easily go to dog shelters because I can't stand leaving the animals there when I leave and I cry and get sick to my stomach with worry about what will become of them. I didn't have that feeling at all at Frosted Faces. In fact, I left feeling like it wouldn't matter if none of those dogs were adopted, because they were in a good place and I didn't have to worry about any of them after I left. Once the pandemic hit, I finally had the time to go out there and volunteer as I had wanted to since my first visit. As a volunteer, I have done a variety of things. There's always a lot to do! One of my favorite things is to take a dog out to the park or on a hike. I love being able to have quality one on one time with an unfortunate dog who was abandoned through no fault of his own. I've seen dogs that were slated for euthanasia because of behavior or medical problems grow and thrive and become completely adoptable. It's very rewarding to see them go from death row to a happy family pet. I've seen multiple dogs marked as immobile by the shelters that they come from realize that life isn't so bad after all when they get to Frosted Faces and begin walking/running/playing again. Dog rescue is a very emotional thing and isn't for the faint of heart. Reading some of the older reviews, it looks like people were expecting rainbows and butterflies. Sorry, rescuing old dogs who were dumped at a shelter or abandoned to fend for themselves as strays isn't all great. The staff and volunteers aren't going to be happy at all moments. It's not particularly easy to smile and be super happy when we see very sick dogs dropped at a shelter and then get marked for euthanasia, but they have to wait in a kennel for several days or weeks for their turn to die. Frosted Faces takes in as many of those dogs as they can, but every day they know that they couldn't save them all. They work hard to save as many as possible and fill their own kennels and get as many as they can into foster homes. I think the average vet bill is around $50K/month and that's with very generous veterinary discounts. The founders live onsite and work 24 hours/day, often doing at least three things at once. I only mention that because I saw some older reviews where people felt that they didn't get enough attention. Honestly, the best way to see what's going on is to spend a lot of time out there. Volunteers are allowed to schedule themselves as much as they want to. The volunteer community is a great group and we are allowed to do as much or as little we want. Some people do very physically challenging stuff and some just sit and cuddle little dogs. Some people travel and use their vacation time to spend a week volunteering onsite. It's incredible. read more

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TLDR version: Kelly Smíšek, Founder of the Frosted Faces Foundation, is a textbook narcissist. Her organization does care for the dogs in their charge but are a long shot from being true animal advocates, but I digress. I highly encourage you to read on for the full scoop. Situation which lead to my interactions with the Frosted Faces Foundation: Ashley, the dog I was applying for, used to be a part of my four-legged family around 10+ years ago. I underwent some rough times in what was then my 20's and had to move. At that time, a past friend reached out and offered to take Ashley in temporarily until my situation improved. After 6 months of not finding accommodations that would accept Ashley, the friend took him in as her own and cut off all communications. Fast forward 10+ years and it turns out this past friend became an animal hoarder at some point. Ashley was rescued by animal control around July of 2022 and then transferred to the Frosted Faces Foundation. I was made aware of the situation by that past friend who reached out to my workplace (I've been working at the same location for years) to get a hold of me to tell me she was losing everything. I tried to communicate with her, but the drama that ensued had me blocking her number. From there, it was simply a matter of tracking Ashley to the Frosted Faces Foundation website. Email interaction with Delia Haust, Placement Coordinator of the Frosted Faces Foundation: Most of the above was included in my application to adopt Ashley. I received a response from Placement Coordinator, Delia Haust, who noted my story was "amazing", assured me that Ashley was in good hands, and ended with "Ashley has already raised the interest of other families and we plan to go with one of those for his permanent placement." As someone who is also in the animal shelter industry, I knew this was an indirect bs response. One I would never give in all my years in the industry. I followed it up with an email correcting his approximate birthday to 10/2010. They did make this edit on the website, however they wrote his birthday as 9/2010 instead. Oh well. It is important to note that I also asked that I be contacted if his potential adopters dropped out. No response followed. Email interaction with Kelly Smíšek, Founder of the Frosted Faces Foundation: I had kept the previous interaction in the back of my mind until realizing over a month had passed by since my initial interaction. I reached out again via email, noting that Ashley was still available for adoption. I received a speedy response from Kelly, with "Hi Jessica, Some of your references were not in support of adding Ashley to your family, so we opted to not move forward. I am sorry if this news is disappointing and we appreciate your interest." This was an absolute lie. None of my two references were contacted. I made this clear in my emailed response. This is where Kelly starts to change her story in her next response of "We have several mutual professional references who we reached out to, as naturally, the references provided by an applicant will provide positive feedback. I understand the personal responsibility you must feel for Ashley. We are taking good care of him and he continues to have adoption interest and receives volunteer attention." More sourced & confirmed lies. From there my response was a simple "Thank you for the information. I will be including it on all public reviews." Not long after, I received an actual phone call from Kelly Smíšek. Phone call interaction with Kelly Smíšek: She immediately addressed me as being angry. I was miffed, but narcissists cannot empathize, so I ignored her comment and mentioned the start to finish lies and story changes within her organization. I was nothing short of professional, clear, and direct, and instead I was told that my "attitude" was "off-putting"...I told her I'm a bold and direct person to which she later gave a humorous tone to mentioning, "Well, you say you're...BOLD, or whatever you call it." before she began a tangent of grasping at straws as to why it is not in Ashley's best interest to enter my home. (Will detail in the future as I ran out of review space), all of which I called out as ridiculous reasons. She mentioned the dogs that she and I have and said neither of us needs more dogs...excuse me? After telling her that no one had any business saying anyone needs or doesn't need more dogs, she back peddled and said it was a jest. You're not funny, Kelly. She even dangled the proverbial carrot, saying that things could have gone differently had our interaction been different. How fucking dare! Fragile personalities can feel intimidated by direct and confident people. The only one with any "attitude" was Kelly. It was akin to communicating with a child. Her sing-song voice does not negate her actual attitude, lies, judgement, and preconceived notions this woman had about me. Kelly, you lie like it's going out of style. Tisk tisk. read more

Great experience with FFF; I'd post 10 stars if I could! Our dog is elderly and has medical needs. When we boarded him at FFF for a week, all his needs were accommodated. We received regular updates with short comments, pictures, and videos!!! It was comforting to see that our dog adapted so well. Alicia was our main contact and several others supported him as well. Great organization! read more

Don't trust this place. I lost my dog and I was able to eventually track him to FFF where they readopted him out. I tried calling and emailing several times not getting any responses so I drove down there. I talked to the director and she said yes she received all my emails but didn't bother to respond. She said for me to have contact with my dog or even send gifts would be inappropriate. I asked why and all she could say was I was being inappropriate and they were the official owner of the dog now. FFF is suppose to be an advocate for the animal according to their website. Which means doing what is in best interest of the animal. I love my dog like one of my kids and would give my life for him. We've been through a lot together. I still consider him to be my best friend. I'm sure he misses me as much as I miss him and he probably wonders why I'm not looking for him, little does he know I never gave up looking for him. Why wouldn't a place that is an advocate for him not want to reunite him with his family. I don't see nothing inappropriate for a guy wanting to be reunited with his best friend for whom he became separated from. I've thought of him everyday while trying to locate him only to be encountered by a brick wall at FFF. For a place to advertise they want a happy and joyful outcome for what they thought was a stray dog they sure don't show it. I imagine I'm not the only person that can't get their loved dog back from them after they claimed ownership of their pet. Shame on you FFF for thinking dogs don't have feelings for their owners and wanting to be reunited with them as well. Here's a few pics of my dog. His name is Little Doggie(usually just goes by Doggie). read more