TLDR version: Kelly Smíšek, Founder of the Frosted Faces Foundation, is a textbook narcissist. Her organization does care for the dogs in their charge but are a long shot from being true animal advocates, but I digress. I highly encourage you to read on for the full scoop. Situation which lead to my interactions with the Frosted Faces Foundation: Ashley, the dog I was applying for, used to be a part of my four-legged family around 10+ years ago. I underwent some rough times in what was then my 20's and had to move. At that time, a past friend reached out and offered to take Ashley in temporarily until my situation improved. After 6 months of not finding accommodations that would accept Ashley, the friend took him in as her own and cut off all communications. Fast forward 10+ years and it turns out this past friend became an animal hoarder at some point. Ashley was rescued by animal control around July of 2022 and then transferred to the Frosted Faces Foundation. I was made aware of the situation by that past friend who reached out to my workplace (I've been working at the same location for years) to get a hold of me to tell me she was losing everything. I tried to communicate with her, but the drama that ensued had me blocking her number. From there, it was simply a matter of tracking Ashley to the Frosted Faces Foundation website. Email interaction with Delia Haust, Placement Coordinator of the Frosted Faces Foundation: Most of the above was included in my application to adopt Ashley. I received a response from Placement Coordinator, Delia Haust, who noted my story was "amazing", assured me that Ashley was in good hands, and ended with "Ashley has already raised the interest of other families and we plan to go with one of those for his permanent placement." As someone who is also in the animal shelter industry, I knew this was an indirect bs response. One I would never give in all my years in the industry. I followed it up with an email correcting his approximate birthday to 10/2010. They did make this edit on the website, however they wrote his birthday as 9/2010 instead. Oh well. It is important to note that I also asked that I be contacted if his potential adopters dropped out. No response followed. Email interaction with Kelly Smíšek, Founder of the Frosted Faces Foundation: I had kept the previous interaction in the back of my mind until realizing over a month had passed by since my initial interaction. I reached out again via email, noting that Ashley was still available for adoption. I received a speedy response from Kelly, with "Hi Jessica, Some of your references were not in support of adding Ashley to your family, so we opted to not move forward. I am sorry if this news is disappointing and we appreciate your interest." This was an absolute lie. None of my two references were contacted. I made this clear in my emailed response. This is where Kelly starts to change her story in her next response of "We have several mutual professional references who we reached out to, as naturally, the references provided by an applicant will provide positive feedback. I understand the personal responsibility you must feel for Ashley. We are taking good care of him and he continues to have adoption interest and receives volunteer attention." More sourced & confirmed lies. From there my response was a simple "Thank you for the information. I will be including it on all public reviews." Not long after, I received an actual phone call from Kelly Smíšek. Phone call interaction with Kelly Smíšek: She immediately addressed me as being angry. I was miffed, but narcissists cannot empathize, so I ignored her comment and mentioned the start to finish lies and story changes within her organization. I was nothing short of professional, clear, and direct, and instead I was told that my "attitude" was "off-putting"...I told her I'm a bold and direct person to which she later gave a humorous tone to mentioning, "Well, you say you're...BOLD, or whatever you call it." before she began a tangent of grasping at straws as to why it is not in Ashley's best interest to enter my home. (Will detail in the future as I ran out of review space), all of which I called out as ridiculous reasons. She mentioned the dogs that she and I have and said neither of us needs more dogs...excuse me? After telling her that no one had any business saying anyone needs or doesn't need more dogs, she back peddled and said it was a jest. You're not funny, Kelly. She even dangled the proverbial carrot, saying that things could have gone differently had our interaction been different. How fucking dare! Fragile personalities can feel intimidated by direct and confident people. The only one with any "attitude" was Kelly. It was akin to communicating with a child. Her sing-song voice does not negate her actual attitude, lies, judgement, and preconceived notions this woman had about me. Kelly, you lie like it's going out of style. Tisk tisk. read more

Great experience with FFF; I'd post 10 stars if I could! Our dog is elderly and has medical needs. When we boarded him at FFF for a week, all his needs were accommodated. We received regular updates with short comments, pictures, and videos!!! It was comforting to see that our dog adapted so well. Alicia was our main contact and several others supported him as well. Great organization! read more

I had written this for social media, but I wanted to make sure Yelp can see what an amazing Foundation this is. The negative reviews on this page are absurd- people are totally crazy and can't seem to take no for an answer if they are deemed unfit for a senior dog. Many of these dogs have behavioral or medical issues so you're not going to find a "perfect" dog who is exactly your desired size, breed, doesn't shed, house-trained, gets along with ALL dogs, kids, and people...that's totally unrealistic especially for a 8+ year old dog who was either found on the street or abandoned by their "family." I lived in San Diego for two years and the highlight of my time was getting involved with Frosted Faces. I started getting involved with FFF with a two week Fling for a pup during the pandemic and the amount of pure joy that this pup brought me plus the amazing support and encouragement from FFF was life changing. I am so grateful that a month or so after that Fling I was stalking the Behind the Scenes Facebook page and laid eyes on my now forever best friend. She's 10 years old and FFF helped me treat her for an ear infection, spay and mammary mass removal and has helped me pay for her indefinite arthritis medication. I've also volunteered on-site at FFF. I took tons of photos of the adoptable dogs, brought them on walks, helped feed them dinner, and gave baths to 9 newbies! I had SO MUCH FUN! It was so rewarding to kickstart these dogs' second chance at an amazing new life. The kennels are crystal clean, the dogs get to run around in yards and play and cuddle with volunteers. Frosted Faces changed mine and my dog's life and I love watching them on social media change the lives of thousands of other dogs and their forever families. read more

Don't trust this place. I lost my dog and I was able to eventually track him to FFF where they readopted him out. I tried calling and emailing several times not getting any responses so I drove down there. I talked to the director and she said yes she received all my emails but didn't bother to respond. She said for me to have contact with my dog or even send gifts would be inappropriate. I asked why and all she could say was I was being inappropriate and they were the official owner of the dog now. FFF is suppose to be an advocate for the animal according to their website. Which means doing what is in best interest of the animal. I love my dog like one of my kids and would give my life for him. We've been through a lot together. I still consider him to be my best friend. I'm sure he misses me as much as I miss him and he probably wonders why I'm not looking for him, little does he know I never gave up looking for him. Why wouldn't a place that is an advocate for him not want to reunite him with his family. I don't see nothing inappropriate for a guy wanting to be reunited with his best friend for whom he became separated from. I've thought of him everyday while trying to locate him only to be encountered by a brick wall at FFF. For a place to advertise they want a happy and joyful outcome for what they thought was a stray dog they sure don't show it. I imagine I'm not the only person that can't get their loved dog back from them after they claimed ownership of their pet. Shame on you FFF for thinking dogs don't have feelings for their owners and wanting to be reunited with them as well. Here's a few pics of my dog. His name is Little Doggie(usually just goes by Doggie). read more

I was very nervous upon arriving at Frosted Faces Foundation because I feared how I would handle seeing the senior dogs and what conditions the rescue would offer. Boy, was I pleasantly surprised! Not only is it clean, organized and staffed adequately with knowledgeable volunteers, but it is also inviting and comforting at the same time. You immediately know the animals are well cared for upon stepping foot through the main door. The animals don't just sit in kennels but instead have yard time, walks on the sprawling property, enrichment, acupuncture & strengthening, field trips with volunteers, hikes on Sunday's and the opportunity for a 2 week fling, foster or adoption. Did I mention the well thought out multi programs they offer? Do yourself a favor and not only visit the website to read more but visit this magical place in person. You won't regret it! read more

Frosted Faces Foundation - So much love in one photo! I planned to stay for an hour but stayed all day. - Pet Adoption Near Me - Ramona, California

I really didn't want to leave a bad review. I've been actively following their social media for the last 2 years, but my most recent experience has really made me pause. I always had a lot of respect for their organization and what they do for the seniors. I even voted fervently for them to win the $55k grant money from Harrahs! But man, after my experience and reading all the negative reviews, WOW. It really makes you wonder whether they do have the animal's best interest in mind. First off, communication is bad, period. When I did get a response, I can see it's a canned response and they just make up things. When I called them out for the discrepancies, it's radio silence. I really didn't want to give a negative review, because ultimately it's the animals that will suffer if people don't donate or help. I however have given up and will not be following or supporting them anymore. Based on the past negative reviews, I'm sure that someone will be responding abrasively, but here we go. A few years ago we adopted a dog, our first dog in fact. As new dog owners, we did the best we could to give her a loving home. After 1+ year, she had a seizure. We did the best we could in the month after to care for her. At the same time, my husband as the primary caretaker, started to develop health issues due to the stress of caring for a dog that had serious medical issues. We made the VERY difficult decision to do the loving thing and surrender her so that she could get the care she needed. Such a hard decision for our family. I had seen recent social media posts that surrendering a dog would not preclude families from adopting from FFF. So after awhile, we thought we could help foster Shelly since she had been onsite for more than a year and was showing kennel stress. We have 1 acre of land and our pool is fenced, and someone is home most of the day. We *thought* we were a perfect fit and could help relieve some space for other dogs. Well, we got denied. When I asked for the reason for the denial, we were told that we were denied due to our requests for a foster to be housetrained and not have severe separation anxiety. And supposedly, Shelly has both of these characteristics. I thought that was odd, because all of the social media posts I read said that she WAS housetrained and did NOT exhibit separation anxiety. I responded and asked them to be honest with the reason for denial, because I felt as if they were making that up. In their response, they said that Shelly was not a good fit, but thank you for your interest and please visit other shelters. Obviously, it's not a Shelly incompatibity issue, but something with us, otherwise they would've directed us to another dog that would be a better fit. I can only think that it's due to the previous surrender. Anyway, the lack of communication is sad, and the dishonest responses are also sad. Just be transparent and give the real reason for the denial. If they told me that it was due to a previous surrender, then I would not have felt the need to write this. Anyway, I just want to be honest with my experience so that others can see the not-so-rosy side of this organization that I used to have so much respect for. So disappointed. EDITED TO RESPOND TO KELLY'S COMMENT: LOL now you finally respond! Someone has to call you out online in order for you to finally give an honest answer. I'm so glad you responded actually...so people can see your true colors. I won't even waste my time addressing your mistruths about Briar. We didn't know she had a mammary mass, how could we as first time dog owners know that? But WOW, you definitely are showing your true self though. I was sorry to write a negative review before, but definitely not anymore. How can you be a founder of a nonprofit and be completely unprofessional and rude? You turned this personal when you decided to go below the belt and insult us. Totally unnecessary and immature to go this low. I HOPE THAT EVERYONE READS THIS AND THINKS TWICE BEFORE DONATING THEIR TIME AND MONEY TO YOU AND YOUR ORGANIZATION. Read the negative reviews before deciding to support this sham organization. There are plenty of other rescues that really want to help animals and the founders don't act like an immature brat when someone tries to honestly post their experience. What should be a learning experience for this organization has turned into a blame game for the founder, of all people. Kelly Smisek, you seem like you have a lot of growing up to do! You seem inept based on your unprofessional responses to me and others. As a successful busines owner, I would never hire you. You're the face of FFF and this is how you treat potential fosters? Perhaps you should realize your shortcomings and farm it out to someone else, otherwise your business will fail. Delete our personal information from your database immediately or you'll be hearing from our attorneys...which you obviously know we can afford. read more

What a special place. I came here this morning broken hearted after the passing of our boy Bailey. I heard about this organization & wanted to take Bailey's unused meds, beds, stroller & other things somewhere where it would be useful. When I arrived, Brooke who volunteers there greeted me. She was so kind. It takes an extra special kind of person to volunteer in a place like this. She showed me around & told me about the organization. I saw all the sweet lovely senior babies there. Large and small. All looking for a little bit of love, kind word and a soft touch. For just a few minutes I forgot my pain & enjoyed being around wagging tails & grey faces. There was this one little white poodle that I can't get out of my mind. He was very elderly & looked so lost. Brook said he had dementia and was surrendered. I would encourage anyone who ever felt love for a pet to support this organization & visit. Thank you Brooke. I am actually thinking of returning next weekend, even if just to hold that little lost white poodle. read more

This amazing organization makes adopting a senior possible for so many of us who want to make a difference for older dogs. I first fostered Pablo from FFF and very quickly decided to adopt this wonderful boy who clearly had lived an extremely tough life before he was rescued. FFF provides extremely high quality veterinary care, surgery and medical support that is fundamentally changing the lives of so many senior dogs. I know that without their support, I could not have adopted Pablo and given him the life he deserves. This organization is extremlely well-run and laser-focused on their mission of providing the highest quality of life for so many senior dogs who otherwise would linger in shelters and ultimately be euthanized. I can recommend fostering, adopting and volunteering for this organization without reservation! They are changing the world one wonderful senior dog at a time! read more

I have been involved with FFF for over 4 years and have adopted 5 dogs total. It is small (compared to others), but those involved are dedicated to what is important- providing love and comfort to senior dogs who have been left in the shelter system. I think you will find that most of the negative reviews stem from people who have never actually been to the rescue (and are basing their review off a phone call) or have had a personal bad experience (usually involving the return of a dog). I urge you to visit at an Open House and see for yourself what a unique and amazing place this is. Having been involved in the rescue community and animal industry for 10+ years, I have never encountered another organization like it and it will continue to have my utmost support in loving memory of my Frosted Faces that have passed: Jay Jay, Harry, Skip, and Immortal Mort. read more

I just got a text about a dog I wanted to adopt, but he had so many inquiries that I had no chance of getting him. Then I was informed that 'I didn't have the means ($) to care for him"!!! And that ( when I had to return one of our seniors) "you couldn't even return her in person"! My roommate had adopted 2 seniors ( one passed at 17) and then she died, leaving me to find a home immediately. She had just spent $5500 on her cancer surgery and didn't even ask for any reimbursement (which they provide). I even have a credit card specifically for vet bills. So, my roommate died, I had just torn my rotator cuff and couldn't drive and a volunteer gladly picked her up for me. I am so offended and disappointed! I just wanted to adopt a companion that would live out their days in a loving home. Piss on them! read more

This foundation has saved so many senior dogs! I have the pleasure of fostering for them because I know that the animals there are treated so well and they deserve all the help they can get. To take a senior animal that has very little chance of getting adopted out of the shelter or from an owner that passed away is a special kind of rescue. Then they make sure that the dogs and cats have the best life while on site, in foster homes, and that they get adopted into Loving homes. Also they make sure the pet has quality vet care for free. They have created a wonderful community of people who love helping the least fortunate, but still loving and deserving dogs. read more

One of the most difficult decisions I ever had to make was handing mom's beloved dog over to Frosted Faces. I was not in a position to keep her. She is 14 years old and I had lost hope of finding her a loving home. Then I found Frosted Faces. It was a heart wrenching experience. But within a couple of hours I received photographs of our beloved pet being a doted on by the founder and her husband that first evening. It gave me comfort to know she was not alone. Then came the amazing dental and veterinary work that was so needed to help mom's lifelong companion live out a healthy life. There were weekly photos of outings and her profile being shared on Facebook. With in a month they had found her a forever home! Those photos and the story were also shared. Please remember your pets in your estate plan. Don't assume one of your children can keep them after you're gone. If you have a trust, talk with your attorney about ways to provide for placement. Frosted Faces can help. read more

Once the pandemic hit, I had eventually "hopped on the bandwagon" of opening my home to foster dogs. I had done several hours of research and stumbled upon Frosted Faces Foundation. I immediately signed up for their open house which takes place every Saturday and Sunday. Once there, one of FFF's dedicated volunteers walked me through the entire site and process of fostering and/or adopting. I was so impressed by the cleanliness of the premises and attention to detail that this organization goes through with every foster and adoption. I've fostered three dogs from FFF so far, and I am so incredibly happy to see them placed in a safe "furever home." Each of my fosters' families are perfect, and I am so grateful for FFF in providing me this opportunity and providing senior dogs a new lease on life. read more

After losing our little Sammy a few months ago, we finally decided to adopt a little companion for Charlie in mid-December, who was devastated just like us by not having Sammy around. We wanted a small senior for him, and we found a little cutie on FFF website and after filling out the application, we got an email from Krista requesting photos of our house and yard, and we obliged. An issue came up that part of our fence wasn't high enough, so we raised the fence from 28" to 42", which I thought was adequate for a 10-year-old 10-pound senior doggie we were trying to adopt. Krista emailed me back: unfortunately, we can't let you adopt this pet because she is very agile and could easily climb this 3.5 ft fence, but you are welcome to look at other available pets. We were upset and I emailed back saying that we already spent $110.00 to raise the fence and we can raise it higher if that's what it takes, we didn't get an answer from Krista, so I decided to send an email to Kelly Smisek, the founder of FFF, asking her why we weren't given a chance to raise the fence to their liking, especially after already spending money on it. We didn't get an answer from Kelly either. We don't care about the money, but the insensitivity and rudeness they displayed by not having enough consideration to answer our emails is inexcusable. George and Jill read more

Updated! Kelly is not being honest and our application was perfect our reviews would be perfect! Especially since we have taken care of tons of elderly dogs dog sitting and with our own elderly pups. read more

Love this organization and feel grateful Everytime I am privileged to give a freedom ride ( picking up a geriatric dog at a shelter to transport to their rescue). They do great work and also have a special program to place rescues with older adults and they cover vet car! read more

I am so head over heels over Frosted Faces. I went to visit last month and started spending time with all the little dogs and it made my heart swell up to give them all some love. The facility is so well run and the dogs so well cared for. I can't believe how much they accomplish with so many dogs in need. We are going to start fostering tomorrow! Even if you aren't able to have a dog right now, the open house is an opportunity to shower dogs with love and attention. You can sit with the "littles" or walk some of the bigger dogs. Check out their Facebook page for updates on all the dogs (and cats). read more

My non bias take on this Foundation: I can only rate my experience with their funding that they offer for people in need. I rated a 3 because my experience was more disappointing than anything. I got denied for Care Credit and denied for even Scratchpay. I do not have any other options financially, and economical euthanasia was an option I did not want to immediately take. I reached out to them for help and was denied. I want to make it clear that the response was warm and genuine. I kindly disagree with some of these lower rated reviews with them being "cold" and I also feel that a person who gets approved for care credit should be GRATEFUL to get credit extended to them. However their (Frosted Faces) reasoning makes me wonder how they determine which family gets approved and which denied. As everywhere else that offers funding for animal related care, this foundation is also receiving an influx of requests, and for whatever reason my dogs' issues were not worthy enough of getting approved for funding- not even a partial funding. "They need to limit funding" and "feel free to reach out in the future". Unfortunately for my dog, he does not have a next time for me to be reaching out. I have applied desperately to other programs, with no other responses back yet, and we are running out of options at this point. This brings up a positive for Frosted Faces- they have a reasonable time frame of contact (unlike the other places I have applied to). If you reach out to them, I suggest you be prepared to get denied. Be prepared to have other choices, or in the event you have run out of choices, be prepared to make some tough decisions. I will not be posting his photos here, but to give any prospective person an idea of my dogs severity, you may search for him on Waggle, where he has a graphic photo of his health issue (names Toby- a light tan and white chihuahua, 13 yrs old). You can try to make sense out of my denial for me, after looking at that photo (taken less than 24 hrs ago). read more

In animal rescue, you truly see some of the worst of the worst. You see dogs being relinquished to kill shelters because of the most ludicrous reasons, often times in terrible condition. You question humans often, and are making decisions on whose life to save constantly. You're balancing the need for quality care and trying to know when to let go. No wonder there are some bad reviews of Frosted Faces; Kelly and her team are doing their absolute best to screen out adopters who may turn in dogs to shelters without reason. Or not provide adequate treatment. To avoid the dog being right where it started, back at the shelter with limited options, even older now, and possibly being placed on a euthanasia list for growling out of fear. I can't say enough about FFF. The shelter is clean with love and attention for these sweet deserving dogs. Talk about commitment - every Sunday Kelly's husband Andy loads up as many dogs as available to go on a hike, get them outside, fresh air and attention. Some dogs can't walk well, no problem, strollers are provided. When a dog becomes a Frosted Face, it is guaranteed a safe, loving embrace to enjoy his or her final days/years/months. THAT is what matters about this organization the most, not a jilted potential adopter who was denied adoption. If Frosted Faces doesn't help these dogs, who will? Amazing organization! read more

This is a great organization who has a truly admirable mission - rescuing senior dogs and helping them live out their golden days, months, of years with a family who loves them. I've volunteered for a few rescues and what has really stood out to me about this organization is their transparency, honesty, and devotion to dogs of all sizes, breeds, and temperaments. Their facility is also beautiful and shockingly clean considering it houses senior dogs AND cats. They've done such a nice job making a sanctuary space for these dogs (and volunteers, too)! I think what's most special about this organization is that they take on not only senior dogs but senior dogs with every medical issue under the sun - cancer, arthritis, partial paralysis, missing limbs, heart failure - you name it! Many rescues will not take a chance on seniors, let alone seniors with major medical issues. This group is not daunted at all by a dog's prognosis and that's truly amazing! read more

FFF is a wonderful non-profit I am proud to be a foster and volunteer. The elder dogs they rescue are through animal shelters that have health issues that make them unadoptable or are on death row at the shelter. The dogs we've fostered are so appreciative of their safe, new home. They are so worth it! read more

Frosted Faces is AMAZING. During Covid, I started fostering for them and ultimately adopted my dog, Mandy, from them. I was a first-time adult dog owner (grew up with them) and the team at Frosted Faces is very encouraging and responsive to help out with any health concerns. My Mandy was ultimately diagnosed with a throat tumor and the FF team was so incredibly helpful getting her in to urgent care when her health concerns started. They have an amazing program to help support medical costs if you choose to do a forever foster. Their selfless love to animals is always there 24/7. If I adopt again in Southern California it will definitely be with Frosted Faces! read more

This place owns my heart. My husband and I adopted a dog from here on March 2018, and she was my soul dog. The foundation covers medical for their dogs, so she got amazing vet care at SDBAH (they are fantastic too, btw). The owner of frosted faces is Kelly and her husband, Andy. When you interact with them, you can just tell their overall love and devotion to rescue. Alicia, one of the kennel managers is so loving and knows the dogs so well. The foundation is always always super clean and organized. I highly recommend them if you are looking for your next best friend.. read more

The cleanest, most properly run rescue organization in Southern California. This rescue takes in dogs with extreme medical conditions, advocates for their best veterinary care, and puts in countless hours to ensure the pet finds the absolute best home! Amazing process and amazing facility. They have numerous programs (Seniors for Seniors, Sunday hikes, etc) to enrich the lives of the dogs & the community members. read more

Frosted Faces Foundation - One of their previous sweet adoptable dogs :) - Pet Adoption Near Me - Ramona, California

I have been volunteering at Frosted Faces for a little under a year and have never felt so passionate about an organization. These elderly and disabled dogs are loved and cared for like no other. My favorite thing to do is go on the Sunday hikes and have some one on one time with an adoptable Frosted Face. What a great community I get to be involved in! read more

Frosted Faces does a fantastic job of pulling senior dogs from shelters, getting them the medical care they need, and adopting them into forever homes. They have an amazing facility where the dogs are well cared for. I would recommend stopping in and considering opening your home to one of their pups! read more

They really care about these animals. Great support when you have a question or concern. I can't say enough good things about this organization. They are amazing people. read more

I started volunteering at Frosted Faces last April. Right away I was impressed with how much the rescue coordinators and volunteers care about rescuing senior dogs and cats, and giving them their best life no matter how long it may be. Frosted Faces is an actual home that has been modified to be a safe, animal friendly facility. The kennels are cleaned multiple times daily, and there are 7 play yards for dogs to enjoy being outside. Dogs are constantly walked, bathed, and are given so much love and attention. I look forward to volunteering my time there each week. Three months ago I met Frosted Face Miller as a volunteer taking him to a vet appointment. I fell in love with him immediately. With two cocker spaniels at home we never thought we would adopt a bully breed! There was just a feeling that he needed us. As with all people looking to adopt, we went through a home inspection and brought our current dogs to Frosted Faces to see if all three dogs would get along. It was clear Miller was to be a part of our family! Miller has thrived in our home. It has become apparent to us that we didn't just choose Miller, he chose US to be his family! If you are looking for a senior dog or cat, I highly recommend Frosted Faces! To be a volunteer there is a privilege and we will continue to adopt from them! Thank you Kelly, Andy, Jenna, Alicia and all the volunteers who work together to make Frosted Faces such a wonderful organization! read more

I visited FFF today for the first time. Having been working in shelters for 18 years and having been involved with a number of rescue groups, I can say unequivocally, that this place is first class; clean, spacious, comfortable and appearing to provide a loving, caring, stimulating and respectful environment for these wonderful animals. I will become involved in some way(s) and am grateful that they are around. read more

I have been a volunteer at FFF for about a year. I absolutely love this place and what they do for all of the animals. Kelly & Andy have the kindest souls. Everyone that works there are very helpful. One of many of my favorite things about Kelly is her kind voice. Today I witnessed Kelly stop what she was doing and drop to the ground to console a dog that had a seizure. She knew exactly what to do and laid on the ground with the dog until the seizure passed. I highly recommend this place if you love dogs and are looking to volunteer. If your looking to adopt a dog look no further this place is amazing. read more

This has been the worst experience dealing with an owner of a non-profit. Kelli is the most unempathetic person I have encountered. She will probably want to take down this review, however I have proof of our communication. I guess having my dad have complications and having him on his last hours of life was an inconvenience to Kelly as she refused to hear us out. We are being punished for returning a pet that after my dad took a turn for the worst we could not care for properly. It all happened so suddenly and I wanted to make sure the dog did not have to suffer through my depression. Well since we adopted two: one was very easy to take care of and adapted quick, the other we knew would be more work and we wanted to have the dog so much but with what happened the next day, we would not be able to provide the right attention. Imagine adopting two precious dogs and the very next day your dad is hospitalized with almost no chance of survival. We told Kelly this and instead of understanding after we said we could care for the smaller dog. She said that she would take both dogs. This was all because as I was told when I adopted one that they didn't want me to back out of the other dog. This was revenge for not keeping the dog they wanted to be adopted. My recommendation is that if you Choose to use this organization, be aware that any issue you bring out they will take your dog away just because they fee like it or want to teach you a lesson. Kelly is horrible and vindictive. I am more than willing to share the email thread to prove the conversation (with email address blacked out for privacy) so you can see how she responds and what she is really like. Kelly can say what she wants but it is clear she took both dogs out of spite. And also they don't really vet candidates, they just want to see your home. They never call references (why bother to ask for them) and they don't sit with you or call you to get to know you. So any thoughts or feelings she has of me and my fiancé are all in her head as she never talked to us or interviewed us. I love dogs and I knew what losing my dad will do to me and was trying to do the right thing. So to Kelly, sorry my dad's death bed was the day after we adopted the dogs. I am so sorry, next time I'll make sure to time a family emergency better so it does not bother you. read more

Frosted Faces is a great organization! My girlfriend and I found out about FFF through word of mouth and we submitted an application to become fosters. They got back to us very quickly and a date was scheduled for a home visit. Before the home visit we were able to meet Kelly and some of the volunteers at the Walk for Animals event and ended up seeing the dog, Frida, that we wanted to foster. Everyone at the event was really friendly and answered any questions that we had. After the event David came to our apartment to do the home visit and was really kind and you could tell he has passion for what he is doing. We drove out to Romona the following day and we were able to take Frida home that same day and couldn't be happier. I would highly recommend this organization to anyone looking to adopt a senior pet! read more

I'd give them a million stars if I could! They have the biggest hearts! I dotn know how they can handle the constant loss and heartbreak but they try and give every single animal the very best treatment! We adopted a 13 year old Rotty from them and it was the best choice ever!! read more

Can't say enough good things about FFF. I am taken aback by their transparency online regarding taxes, 501c3 info, etc. The work they do is tireless and thorough and amazing. Their facility is crazy clean, you can tell the dogs are taken care of, and the volunteers are very kind and helpful. So glad places like this exist! read more

We absolutely LOVE this organization. Both me and my mom have adopted our sweet senior pups from Frosted Faces and our lives are that much better for it! The volunteer community that surrounds this group is freaking incredible and it makes me feel so lucky that we get to be apart of it. Kelly and Andy are the most incredible people you will meet! read more

I am beyond impressed with Frosted Faces Foundation. They are incredibly organized and very passionate about what they do. The animals in their care receive the best medical treatment, a clean and loving environment, access to play yards, and regularly go on hikes and outings to keep them engaged and happy. The family atmosphere extends to the volunteers, adopters, and followers and is both supportive and uplifting. They have open houses every weekend and many ways to volunteer. I started volunteering a month ago and continue to be inspired by their mission to help senior dogs and cats find loving homes. A truly well run organization.... check them out! read more

We are forever fosters for two senior Chihuahuas and have had a great experience. The Frosted Faces team did a great job talking to us about personalities and considerations for our home with two other senior dogs and three young children. They are very transparent and straight forward, and make diligent attempts to get to know the dogs and give prospective families as much info as possible to make educated choices. When I have had a medical concern with the dog, they are prompt to respond. The veterinarians they work with are excellent. These are senior dogs, many that have traveled a rough road,and potential fosters need to understand it's a collaborative agreement with FF to work as a team to provide love and care to the dog. Thankful for the work this organization does and we love our frosted faces! read more

This is the most amazing organization, with the biggest hearts. They save the most desperate animals in high-kill shelters and give them all the medical care they need and unconditional love. And they stand behind their rescues for life. If someone decides they can no longer care for a Frosted Faces animal, FFF takes that animal back and ensures it is well-cared for and loved. They do everything possible to make it easy to do something to help. You can temporarily foster, permanently foster or adopt. They even have a financial assistance program for people who need help giving their senior pets the care they need! I wish there were more selfless people like this, then we wouldn't have so many poor babies dying in shelters. read more

I can't say enough good things about this senior dog rescue. I met Kelly and Andy (the owners of FFF) while I was volunteering at another dog rescue about 5 years ago. Kelly and Andy are both such caring, dedicated and outstanding people, the type of people you rarely meet. So it is not surprising that when they opened their own senior dog rescue FFF, they brought their same dedication, business savvy and passion to FFF. I know a lot of dog rescues have passionate people running them, but Kelly and Andy are also business smart. They run their rescue in a way that you can feel good about the care the dogs are getting, you know your donations are being used responsibly, and that the dogs are in a safe, well-cared for and clean environment. Kelly and Andy are transparent in everything they do and spend time and energy ensuring their supporters understand what they do and why. They also have constant communication with the families that adopt/foster their senior dogs, making sure the dogs continue to keep up on their medical treatment and getting updates and photos to share with fans and supporters. I have been to the FFF head quarters many times and the kennels and boarding areas are little havens for these dogs. This is not a crowded, noisy kennel, but a quiet, clean, calm resting area for the dogs. The play yards are big and often several dogs lay relaxing in the sun (or shade). Volunteers have time to sit and relax with a senior dog on their lap or play with the pups that are at FFF, including walking or hiking the dogs around the expansive property or trails nearby. The headquarters feel more like a sanctuary for these dogs than a rescue. I have not seen a rescue that dedicates itself to not only the difficult task of saving senior dogs, finding foster and forever homes for these dogs, but also supplying support and medical. Trust me, this is one non-profit you can feel good about supporting. Once you become part of the Frosted Faces Family, you will be hooked and continue to follow them on facebook and root for the rescue and safety of the next new senior rescue! Keep up the amazing work FFF! read more

This is only a review of the "customer service", not the actual organization. I am sure this foundation does great work for the dogs it actually serves. This group does NOT take in dogs from the public, despite the incredibly deceptive wording on the website's Relinquishment page. While that page suggests they will take in dogs who can no longer remain in your care, that is not the case. I am not exactly clear what circumstances need to exist for FFF to take in a dog, but families should know that they cannot rely on this organization to rescue senior dogs who are no longer behaviorally safe within your home. My husband and I both called to get more information about FFF after being recommended by our dog trainer, who we have been working with for several years in order to safely manage our dog's anxious and territorial behaviors. Upon asking if FFF would be able to accept our dog, given a recent aggressive incident towards our young child, the owner became incredibly hostile and cruel, as other reviews here have stated. I do not want to get into the specifics of our call, especially as I have seen that the owner responds in a similarly harsh manner to reviews. I will just note that she commented that she receives "30 calls a day" from families wanting to give away their pets and find an "easy way out". Understanding that it must be difficult for her to have to listen to so many stories of families who feel they can no longer provide a loving home for their pets, I would strongly encourage FFF to change the wording on their Relinquishment page. The deceptive phrasing does imply that it is a rescue for families who cannot keep their dogs for a variety of reasons. To leave that wording up there only encourages families to reach out, and so for the owner to then attack them for doing what is encouraged by the site is just cruel. This is in no way an easy decision for any family, and her words made an already heartbreaking situation truly devastating. read more