Paul was great! Our water heater broke Friday night and we had a new one installed the next day by…read more11am. Great communication. Would definitely use again.

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Steve with Maverick Water Heaters responded right away after we noticed leaking from our water…read moreheater. He visited in person on the same day as our call, diagnosed the issue quickly, and returned to replace our water heater within 24 hours. Steve and his son were very knowledgeable and communicative. I appreciated the time Steve took to answer all of our questions about the pros and cons of different water heating options and to look at our property to see which options were even feasible. It was clear that he is very skilled! I will definitely be recommending Steve to anyone with water heater issues in the future!

They came out on the same day l called! (Who wants to go without Hot Water?) And, even though l'm…read moreon a fixed income, they volunteered time payments, if l post-dated my checks to cover the entire job in equal payments. Owner Steve, and his son Colby did an excellent job and l am a very satisfied Coastside Customer in Moss Beach. They have a sweet dog too!

Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

Buyer beware! Listen to others who complained about the misleading pricing. I experienced the same…read morething. I even reached out to the BBB hoping they would respond (without the run around) and they have not. On 8/19 I had an appt to inspect shower spout and toilet flange. The shower spout was repaired that day. For the toilet flange, I was told it needed to be replaced & repositioned and I needed a new toilet. I was quoted $3583 and told it would take 3-4 hours to completed. Based on the scope of work, it seemed to be a reasonable estimate. When the plumber arrive the following week to do the work, it took 1.5 hours. I inquired about a reduction in price since it took less than half the time. I was told no. Not feeling comfortable with that, I reached out asking what the hourly rate was. Instead of answering my question, I was told that some plumbers are more efficient and I wouldn't be charged more if it took longer etc etc. I was given an option to discuss the details of the estimate via email. I then received a phone call about my concerns. I was told they would look at a $1088 charge and get back to me the next day. 2 days later I received a voicemail that I was overcharged and would receive a $585 refund. Still no explanation for what & no breakdown of charges. Now I wonder what else was I overcharged for? What is the hourly rate? How can the plumber that gave the estimate be so wrong about the time the work would take?

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Jorge and Will were really efficient, thoughtful, very knowledgeable, and kind enough to answer the…read moremillion questions I had. I had a technician from the North Coast County Water District to come for an audit to help find the water leak-he mentioned where the leak wasn't coming from and that I needed a professional leak company to help me find where it was. I mentioned that to Jorge and Will, and they actually ended up founding the leak where the auditor disregarded it! I was impressed by the amount of time they spent isolating every single area of my house, both indoors and outdoors. Even though I haven't started the full repair project with them just yet, I am definitely going to call them the next time I need any plumbing service. It is hard to find companies like this!

NO NO! NO! These guys used to be so good and reliable. What…read morehappened!! Well an incompetent scheduler to start with. She changed our appointment at the last minute twice and tried to change it a third time! Two days of work rearranged last minute. Said they'd be back and never showed and called LAST MINUTE! Never said sorry. Platitudes. You just don't understand. Blah blah blah. Do yourself a favor and avoid this company. You'll regret it if you use them.

When you're looking for someone to repair/replace your water heater, you don't just want someone…read morecapable of doing the job well, you also want someone who is going to have a good attitude and not add to your stress. Luigi was awesome in this regard - it was a pleasure working with him and he+Jude did a great job with our replacement. They came by next day and took care of things quickly.

My water heater was acting up and was showing a sensor error. I need a fast fix so messaged several…read morebusinesses including the details of my water heater error and make and model. The Water Heater Guys identified the part right away and sent Jude out later that day. He fixed it but mentioned that this type of issue may end up leading to other parts starting to have problems. Sure enough, about a month later the water heater went down completely and started slow leaking. I messaged Luigi late Saturday night and he got back to me immediately and told me to call the next morning. I felt bad calling on Sunday morning (it was Father's Day), but he called me back and booked Jude for the next morning. Within an hour of Jude's arrival, I had a new water heater up and running, a new 6 year warranty, and the price was reasonable too. I'm glad I replaced it for peace of mind and very pleased with the prompt and professional service.

They fixed the faucet for a leak and replaced the toilet …read more Very professional !! Extremely knowledgeable !!!! Also very personable I highly recommend their service . They arrived on time and took care of business !!!!!!

After we moved into a new house, We had a semi clogged sewer lateral in our crawl space and Kameron…read morefrom Caccia diagnosed the problem well and showed us photos. He was very polite and efficient. The lateral was not installed with the proper slope through the house, leading to a blockage in one section. Too bad the house disclosures didn't flag this! So we hired Caccia to upgrade our lateral from 3" to 4" and correct the sloping. It was a 2.5 day job and they were clean and professional (team of 3 guys led by Kevin). We would hire them again, but we hope we don't have to :)

Great experience with Techpro for a Mitsubishi mini-split install. Our installer, Park, took real…read moretime to walk me through every part of the job - placement, linset routing, electrical, and condenser - and made sure the wiring and ductwork were clean and to my standard before signing off. No shortcuts. Beyond Park, the whole team (Armen, Danielle, and the crew) was responsive, transparent, and professional from quote to commissioning

Techpro Heating & Cooling is an incredible company with professional and kind technicians. They…read moreinstalled our Heating & AC system, which we now can't live without. Whenever we had questions or issues they always answered them and even came out to service and optimize the system to ensure everything was working at the highest quality, which it always was. They also communicate with the planning and inspectors well, making sure everything is done properly and that we, the home owners, never worried about anything. I have recommended Techpro many times to family, friends, neighbors, colleagues, and clients; everyone agrees, Techpro provides outstanding service.

Isaiah was a great help. He did a wonderful job and took care of all my needs. He cleaned…read moreeverything after he was done. He and cool supervisor where great his name was John tan M. I'd call on them in future.

Got a HVAC unit tune-up done through Home Depot and Kevin Ly was amazing and really helpful and…read moreeducated us and checked every bit of the heater and cooling system. I would highly recommend Jazz and Kevin. In the tune-up service, I would have hoped that they cleaned the exterior of the cooling unit blower.