Great and responsive customer service. I initially had issues with appointments getting delayed and pushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything. read more

I submitted a request to this business via Yelp, for some plumbing work. Someone named "Dane" called me literally 2 seconds after I submitted the request. "Dane" was a very smooth sounding robot. However, when I pressed the AI "are you a real person" it said "I am a customer service agent". When I pressed again, the robot said more firmly and almost sternly "I am a customer service agent". This deceptive use of AI is unacceptable and needs to stop. I will not use this business if they cannot be honest with me about whether I'm talking with a real person. If the robot simply said "yes, I'm an AI customer service assistant and I can help with scheduling appointments" or something like that, it would be fine. read more

Buyer beware! Listen to others who complained about the misleading pricing. I experienced the same thing. I even reached out to the BBB hoping they would respond (without the run around) and they have not. On 8/19 I had an appt to inspect shower spout and toilet flange. The shower spout was repaired that day. For the toilet flange, I was told it needed to be replaced & repositioned and I needed a new toilet. I was quoted $3583 and told it would take 3-4 hours to completed. Based on the scope of work, it seemed to be a reasonable estimate. When the plumber arrive the following week to do the work, it took 1.5 hours. I inquired about a reduction in price since it took less than half the time. I was told no. Not feeling comfortable with that, I reached out asking what the hourly rate was. Instead of answering my question, I was told that some plumbers are more efficient and I wouldn't be charged more if it took longer etc etc. I was given an option to discuss the details of the estimate via email. I then received a phone call about my concerns. I was told they would look at a $1088 charge and get back to me the next day. 2 days later I received a voicemail that I was overcharged and would receive a $585 refund. Still no explanation for what & no breakdown of charges. Now I wonder what else was I overcharged for? What is the hourly rate? How can the plumber that gave the estimate be so wrong about the time the work would take? read more

UPDATE: Following my original review, the company supervisor(or owner) contacted me immediately to express alarm over the situation. To their credit, they dispatched a second technician to my home within 30 minutes to fix the shower at no charge. However, what the second technician uncovered only confirms how predatory the first technician was. When the second tech pulled out the "new" cartridge that the first plumber had just installed, it was the wrong part entirely (see the new attached photo of the blue cartridge). The first plumber had intentionally installed an incompatible Delta model (blue) instead of the standard one my shower required (gray). This guaranteed the shower would keep leaking so he could pressure me into cutting open my bathroom walls for thousands of dollars. The second technician easily found the correct cartridge right in his truck and fixed the leak perfectly in a short amount of time. I am grateful to the company supervisor ( or owner) for handling this so quickly and resolving it for free, but consumers need to be aware of the extreme lengths the first technician went to in order to fabricate a catastrophic plumbing failure. For this reason, I am only adding 1 star to my original review. He also told me he would be "talking to his crew", but in my opinion, any employee who is blatantly commiting criminal consumer fraud should be fired, not just "talked to". There is no telling how many people were lied to and ripped off. Please protect yourselves. read more

Discount Plumbing Rooter Services - The "hard to source" cartridge that needed replacing. - Plumbing Near Me - Daly City, California

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Kevin is the greatest plumber. We have a house in Burlingame, and every often we faced with the clogged pipes. The first time happened a year ago, and then 6 month after, and then 3 months after. Every time, I had a hard time getting a plumber to come and look at the problem. Each time, we had to go to home depot myself/themselves to get an Snake (tool to unclog the pipe), and pay $300-$700 for them to open the pipes. It was a huge disaster. This time, I am very happy that I have called Discount Plumbing. There are several things RIGHT about these guys: 1. They use an Automated (Artificial Intelligence) receptionist that schedules an appointment over the phone. So we got an appointment on Sunday quickly 2. They sent a technician in 2-3 hours after I called them, and the tecnician actually came during the promised window 3. The technician has all the tools needed for the job. He had Snake, Camera and whatever he needed (I think he has $100K+ worth of equipments in his van) 4. Kevin, the plumber, fixed the problem in 1 hour while the previous plumbers would waste 7+ hours to do this. 5. Even though the technician was alone, he was very very competent, and better than teams of plumbers that I have hired in the past 6. Before start doing the job, he clearly mentioned the cost of the job UPDATE originally I have reviewed them as 5 stars. Unfortunately their work broke in 5 days, and when I called them to "please come back and take a look", they said they will come at 12pm. I was waiting till 6pm, and then they called to reschedule for another day. That has left me with a clogged line for the whole day. I am updating their review from 5 stars to one star. read more

Discount Plumbing Rooter Services - Clogged pipe, roots in the pipe from the camera - Plumbing Near Me - Daly City, California

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Someone came out in August to quote for a service of our sump pump. He mentioned that another company may have to come in and empty it out. After, I had to track down the quote. Then spent a month trying to get information on what the quote included (ex: the other company pumping it out or not, etc.) I called, I texted, I left voicemails, I talked to real people and AI bots. It seems like they just really did not want the job but refused to tell me. Huge waste of time!! read more

Got an insert in an envelope with other business promotions and discounts and I've been in search of a local licensed plumber. I called the toll free number and while I can't say with 100% certainty, I believe I got an AI bot. The tone of "Dale" ( I believe that was the name) was inconsistent with the normal fluctuations of a person. I may be wrong and if I am I apologize for being critical of Dale's speech. During the awkward phone call, i asked Dale to give me information about the company to which there was little information given other than their address which was read to me in a very flat and awkward manner. I was told someone would get back to me and there was no attempt at making an appointment although I asked for one. After hanging up I instantly regretted reaching out to them just because of a coupon insert. But never fear, I waited and waited and no one ever got back to me. Overall very poor experience and I will never fall for this again and have shared my experience with neighbors so they don't either. read more

This was the second time I've used discount plumbers for my projects. Miguel did a great job changing out the shut off valve knobs under the sink, fixing the the broken pipe connection, and installing my new faucet/air gap. Antonio S. Was fast and efficient in shortening my gas line that extended beyond the shut off valve. Discount Plumbers offered many appointment windows which made getting a quote and hiring them for the projects easy. read more

5 star service! Can't speak to price as I didn't shop around but I do know they came in higher than our usual plumber. Our kitchen sink was clogged and our usual plumber had a 2+ day lead time, so I reached out to discount plumbing based on reviews and Reddit. Scheduling an appointment was super easy and just a few hours later, the tech arrived. Fortunately, it was a basic clog to clear out and the tech was friendly and easy to work with during his visit. Pleased with the quality of the work, appreciate the available discounts and bundle offers, and their availability to come out same day. read more

Had a water heater catastrophically fail at 4:45pm on a Friday. They were very responsive to my questions, and we got something set up for first thing Monday morning. They arrived on-time, quoted me a fair price, did a great, solid job, and left the area cleaner than it was when they arrived. By Monday afternoon, I was taking a hot shower again. Not a thing to complain about. Definitely recommend them! read more

We hired the Discount Plumbing Rooter Services based on the favorable reviews on Yelp and the business came up in our search for a Leak Detection Specialist. Within minutes of inspection RICARDO was able to detect the likely source of the leak (we were impressed). He ended up having to replace our toilet due to rust and rot. Very professional, clean and affordable. read more

Great service and very friendly. Antonio S. helped us out with a leaking ptrap under our sink and was very informative on how outdated our pipes were and how he can improve the flow of the ptrap. Throughout the entire peocess, he was very communicative and updated us frequently on what he was doing. The replacement turned out great and with no problems. Would love his help again in the near future if any plumbing issues arise! read more

Discount Plumbing Rooter Services - Old ptrap - Plumbing Near Me - Daly City, California

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Extremely fast response time and easy appointment setup. Kevin arrived within the appointed time and was very nice while explaining everything to me about my leaking water heater. It was long overdue past 13 years so he was quick to swap it out within 3 hours with an assistant tech as well. Thank you guys so much! read more

Would recommend or be a return customer in the future. Pricey, but worth the cost in the care/service provided. Discount Plumbing had same day availability when I needed service urgently. The representative who answered the call was professional and quickly scheduled an appointment. Called a few other plumber services and Discount Plumbing was the one who was able to fit me in same-day. (The others I've called placed me on a wait list and didn't sound as friendly.) Josue arrived on time for the appointment and greeted me with a big smile. Josue's service was fantastic. He reviewed the issue, gave a clear and concise explanation and provided his recommendation. Before starting work I received a clear breakdown of the price and procedure. During each major step of the way, Josue explained what he was about to do and why. This didn't take any bit of his time and I appreciated his great communication throughout the entire process. Excellent service and communication from Josue is the main reason for this positive review. He truly set a high bar for any future customer service interactions everywhere. read more

Discount Plumbing Rooter Services - Plumbing Near Me - Daly City, California

Kevin was fast and efficient. He had to snake approx 30ft down the pipe to unclog my drain using a powered sewer snake and pulled out a glob of hair...! PSA: tell you loved ones to pick up and throw their hair in the trash! read more

Discount Plumbing Rooter Services - Hair!!! - Plumbing Near Me - Daly City, California

My water heater was leaking in my garage, and when they came to my house, they told me it could be repaired for $300. I agreed to the repair based on that information. In the middle of the work, they told me the water heater was actually not repairable. At that point, I was already on the hook for the $300 repair charge, even though the repair did not solve the problem. I then had to purchase a new water heater through them, which I believe I was significantly overcharged for. read more

I'm a returning customer. Discount Plumming sends outstanding plummer each time I call for service. They sent Carlos G today to fix my slow / non-working kitchen sink drain. Carlos explained how that could have happened and how to prevent it from happening again. I asked Carlos G about my toilet tank sometimes not filling water. He said it's a simple problem and showed me how to fix it! Also, the office updated me by text to let me know that the plummer is on his way and when to expect him. They also called to let me know that he could be running late. I couldn't be happier with the service. I would recommend Discount Plumming all day! When you call for service, ask for Carlos G. You will not regret it! read more

Insane pricing. $8000 to replace a water heater, gtfo. Called me 4 times to progressively lower pricing after I said no. Company is predatory and lacks integrity. Found another option for $700, just for perspective. read more

Kevin was awesome. He installed a pipe under the sink, was very clear about price and thorough with me about what he was going to do. Left it cleaner than it even was before he had tap to pay ready and was professional about it all. Could not recommend more!!! read more

Kevin F., THANK YOU! I appreciated your great communication, friendly demeanor, and trustworthy opinion when discussing the leaking water heater issue I was having. Something as "simple" as turning off the water supply at the tank, which the first estimator didn't do earlier in the day, convinced me to go with Kevin. Thank you for working with my tight budget and tight timeline. Highly recommend! read more

Carlos G was excellent.. he and his partner misael came & did a quick job! Even cleaned up! 10/10 recommend!!!

I'm always skeptical of warranties because when something does happen, will they REALLY come back to fix it or try and drag it out/find reasons to back out? Discount Plumbing is an honest business as they sent Elmer back to my house in 30 minutes after I reached out for a job that was completed 6 months ago (with 3 years backup warranty on kitchen sink). Got everything cleared up quickly and they held true to their words/warranty. Would absolutely recommend this business. Also shout out to Elmer who works so hard and is just the nicest guy- it's a tough/nasty job! read more

I called and received a free estimate for non-emergency work. Despite their name Discount's estimated price is higher than all other plumbers quoted! The guys were nice and all that and the truck has a nice shiny and new paint job but it all reminded me of the oil change places where the technician pulls the air filter out in an attempt to sell stuff that is not needed. I moved on. read more

Tony L and his colleague responded quickly, efficiently and in a friendly manner when our toilet had cracked and poured water from beneath the toilet to the dining room below . They came within an hour and replaced our toilet within the following hour and disposed of our cracked toilet. Tony L provided a referral to a water flood damage restoration company which we really needed at that time and they responded in a couple of hours as well. Thank you Tony L and colleague for helping us during our emergency! read more

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I needed to upgrade my water meter per required by City Brisbane. As it turned out, it's a lot more complicated and costly than it sounds. Not all plumbers do this kind of work. Discount plumbing was the cheapest and also licensed by the city (as required). They handled everything in the background and had it done in 2 month later. Omar was professional and coordinated everything with the city. The work looks good, and the city approved it. read more

Very pleased with their service. Scheduled an appointment sooner than expected. Showed up on time and Connor was very thorough with his inspection on my lateral service. Explained the whole process and gave me a great price well under what I was expecting. I would definitely recommend this company for any plumbing needs. read more

Simon P. was our technician and he was on time and knowledgeable. Did an excellent job and was very quick.

We had our water heater replaced and couldn't have asked for a better experience. Scheduling online was easy, and Antonio (Tony) arrived right at the start of the 12-2pm window. He was friendly, professional, and explained everything clearly before starting. The quote was straightforward and all questions were answered. The work was done exactly as promised--old connectors replaced, vent routing improved, and everything installed cleanly and routed neatly. He took the time to walk me through lighting the pilot and basic operation and maintenance. Great attention to detail and excellent service. Highly recommended. read more

Miguel came out to assess the plumbing for our dish washer and quickly found the issue. He was thorough in his work, cleaned out the clogged pipe and answered all my questions. Highly recommend! read more

Discount Plumbing was immediate in their response, and a crew was at my door in under 2 hours. Connor G and his associate, had both a bathroom sink and a drain from my garage sink snaked, and back up and running smooth. Pleasant, polite (they put on booties) and efficient. "Thanks" alot guys! read more

I contacted Discount Plumbing when my tankless water heater sprung a leak and they sent Ryan out the same day to give an estimate. He arrived on time and was knowledgeable and friendly. They gave me a fair price and Ryan came back the next morning to do the work of removing the old unit and installing the new one, which required rerouting of some of the plumbing lines. He did a fantastic job and now I have hit water again. Hurray! I'd absolutely use Discount Plumbing again. read more

Plugged up kitchen sink turned out to be broken garbage disposal. Service included a new disposal installed and a P-Trap replacement (the latter due to cracking - while it was old, I know it wasn't leaking before the service.) Kyle, the service guy, was fine. Timely, professional, clean. Price was on the high side - about twice what it should have been per Claud (AI.) read more

Called me right away. Technician gave me a $50 discount. Carlos was my technician and explained everything clearly.

Carlos and Aiden were terrific! Really friendly, helpful, and efficient and they didn't mind that my curious elderly dad watched them the whole time! read more

My go-to! Competitive pricing, the best customer service, and overall quality experience.

My San Francisco sewer line had backed up twice in the last two years during rain storms with water coming into my garage. I had two prominent plumbing companies review the situation and provide recommendations, which were identical in scope. Jason, the field supervisor for Discount Plumbing, provided a detailed summary of the work to be provided and an estimate that was 30% lower than another the other company. He spent a long time explaining the work to be done and was available throughout to answer any questions I had. The crew was led by Christian who did an outstanding job. They completed both a cast-iron trench replacement along my house and a trenchless replacement in my front yard in one day. They were on time, placed tarps to protect property and landscaping of my house and my neighbor. They worked quietly and efficiently. During excavation, Christian determined that there was significant root intrusion in a pipe crossing the yard from the storm downspouts on the opposite side of the house. After speaking with Jason about the most cost effective options, the roots were mechanically removed and connections were established to the downspouts to assure access in the future. Christian's crew then closed up the trench and left the premises absolutely immaculate, to the astonishment of me and my neighbor. The company that reconnected my irrigation was also impressed. I strongly recommend Discount Plumbing Rooter for your sewer needs. Jason and Christian were true professionals. I will be certain to use Discount Plumbing in the future for my other plumbing g needs. read more

On Jun 04, 2026, Discount Plumbing Rooter Services came to my house to clear clogged the garage sink connected to the main sewer line. They decided two items need to be fixed. The blockage and replace rusted hose bib. First job: garage sink blochage: The technician used the snake for about 20 minutes. He repeated the process. I was sure that he pushed the snake enough to reach the whole length of the pipe connecting the garage sink to the main sewer line. After using the sink, he decided that the blockage was not cleared. I asked him; after using the snake how do you test whether the blockage was cleared. He said from the way the snake moves he knows that the snake is stuck at the bend of the pipe. I suggested to him to test the blockage by running the water. He refused. He said there was no need for that. His solution was to change the pipes and he may have to remove the wall. He prepared an estimate of $2,500. I decided to test the blockage myself. I turned on the water. The blockage was cleared. If I followed his advice, I would have spent $2,500 for nothing. The technician was not apologetic. He had to get rid of his $2,500 estimate and charged me $388.00. Second job: Replace rusted hose bib: The replacement hose bibb was not new. It was old and dirty. The technician had to clean it. They charged me $325.00. A few notes about cost of replacing a hose bib: In Sunnyvale the standard cost pf hose bib is $120 - $250. This includes cost of travel. The plumber was at my home. Travel cost should be excluded. In Sunnyvale, plumbers typically charge between $75 and $150 per hour. Based on the above, the charge should have been $150 or less. read more

I had an emergency plumbing issue involving a sudden explosive leak that dumped several gallons of water onto my kitchen floor in under a minute (thank god we were awake and nearby when it happened!). We shut off the main water line to the house quick enough to stem the flow, but needed fast service to assess what had happened and fix it. On a day when we were expecting out of town company in hours! Saul showed up even faster than the original time window they'd given me. They patiently diagnosed the problem (it turned out to be smaller than we thought), gave a reasonable estimate, and were a tremendous help. I'll definitely be calling them again when I have plumbing needs again. read more

I'm happy to say my second experience with Discount Plumbing and Rooter was as good as the first, which was a high bar to clear. I needed a simple clog removed from my line out of the garage slop sink. My DIY try had failed. I called Monday PM, let them know it was not an emergency and I was not available on Tuesday. Alfredo the dispatcher set me up for 8-10AM on Wednesday. At 8:30 my technician Stephen called and said he would be there in under 15 minutes. Stephen gave me the estimate, explained it would include checking the pipes via camera and a visual inspecting (climbing under my house) to make sure there were no leaks. Job was done in a timely fashion. The garage was cleaned up, all tools were stowed and they left behind a VERY happy customer (again). Not a big job like my prior (Sewer lateral replacement) but they paid as much attention to detail and customer satisfaction on this job like the last one. I will be replacing my gas water heater before the anti-gas political madness takes over in January. Discount Plumbing and Rooter doesn't know it yet, but they already have that business. read more

I used discount plumbing because the kitchen sink was backing up on both sides. The pipes below the sink were clear, so i suspected that the clog was further down the pipe. I tried the standard home remedies of hot water and then baking soda and vinegar but it seemed to work a little bit but still backed up so figured it was more of the drain pipe down to the main line. Discount plumbers was the first to respond on Yelp and I have used them before. Pretty responsive about offering the time availability the next day. The technician was on time and offered up two solutions. I was able to ask other plumbing friends if we wanted to do a snake or something called descaling which was more expensive. But I wanted to make sure that we did what was best for the house in the long term. Since we have never descaled these pipes before, ended up doing that. The technician was very informative about what was happening and was accommodating. Discount plumbing may be reasonable for their price however they are not discounting on their customer service and I would recommend them if you have any issues and I will plan to use them again. read more