These stars are for the ambiance and for the quality of the glasses of wine that we purchased: the 2010 Zinfandel and the Sparkling Brut. Here is why I found RGW to be lacking, in my opinion:
1) As soon as we walked up to the entrance, we were stopped by a nice young lady who asked us to wait a minute before going to the tasting room because it was "too full." We had no problem with this even though it seemed like a strange policy, and waited by the benches in the front entrance. Then, we felt like a couple of chumps as we watched approximately 3 other groups ignore the girls and walk straight into the tasting room. We were about to give up and leave, but they finally called us in. Once we got back to the tasting room, we noticed that it didn't seem that busy at all, but the "bartenders" were moving at a snail's pace. It doesn't make sense to make your visitors feel snubbed by sitting outside when they would be just as happy to wait in the bar area to be served--just like at every other winery--it's not like it's a Disneyland ride with only a given number of seats.
2) Instead of tastings, they offer "flights" of 3 varietals to taste for $15 or $20. First of all, in my experience, a flight is normally served at your table in pretentious restaurants--I have never seen tastings referred to as "flights" at a winery, and it seems like the pours are slightly larger for "flights" than typical winery tastings because you usually order it with your meal, but the pours at RGW seemed very miserly from what I could see. Furthermore, I have never seen such a high tasting fee for only 3 varietals and as a Sonoma Co. native, I have been to quite a few wineries.
3) The membership fees are preposterously high: $1000 a year ($325 per shipment of wine, 3 times/6 bottles a year)? Umm...I believe the individual bottles are around or less than $40 bucks each, so how does that make sense? And that's another point: their tasting menu did not show any bottle prices--only glass prices. Nor did it show any information about how to become a member or what the benefits of membership were--we only found out any information at all by asking one of the servers. Very strange.
4) Most of the ambiance at the winery is reserved for "members only." We happened to arrive about an hour before closing, so nobody really seemed to care that a couple of "commoners" were brazenly sitting in the members only sections--and we had no idea that we weren't supposed to sit there--but we wondered why other tables were being served but ours wasn't...so again, we asked someone and he told us that only members get served in the majority of the areas that we could see. He said that the "tasting room/bar" is pretty much the only place non-members get service.
So, BOTTOM LINE: While Sam, the server whom we spoke with, was very nice, helpful, and fun to talk to, it really demonstrated a failure on RGW's marketing/communications department that we even had to ask him such basic questions. Why aren't prices and member info displayed on brochures? Why doesn't anybody seem to give a crap that you are there to spend money or want to help you do that? I guess they don't need to make sales??
RGW seems more like a pretentious "new agey" venue that is trying to attract the nouveau riche with the promise that they will feel cool and important in exchange for shelling out an insane amount of cash....and less like a legit winery that sincerely cares about its product or the art of winemaking. Yep, I said it. Sorry, not sorry. read more