Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

Highly recommend the expertise of these professionals, especially Hunter who listens carefully and…read moreoffers custom recommendations. I had a complicated scenario and got superb customer service. Orthotics are not always covered by insurance, so make sure you do your homework. I greatly appreciate the help I got.

"Where IS this place", I breathlessly mouthed to myself as I shuffled across the pavement…read more Feeling my ankle wheeze under the pressure of my awkward gait, I squinted through the drizzle at a Soviet-style brick building. It looked like a stunted barge that purposefully beached itself to be scrapped. Instead, they put offices in it. I shook off the rain and limped like a lame dog into the main passageway towards the elevator. Startled, I caught myself in the mirror looking like hell having worked a marathon week in the office. ::thump:: The elevator drops a few inches and hesitates, realizing I didn't give it a command. My knee groaned like an old tree... Realizing that I too didn't know where I was going, and that I once again forgot the name of this place, I looked around and pressed the G button... for garden. I slowly descended into the dark cargo hold trying to make myself look less homeless in the mirror. The office was quiet and warm. I was now having fleeting flashbacks of a ship I once explored while in Russia. The giant receptionist desk dwarfed the chairs in the waiting area, which made my debilitated knees feel like they were right against the desk. Another patient walked in and sat unnecessarily close to me. I could see him looking at me in my peripheral, maybe ascertaining if I was indeed without home. I did what any good Seattleite would do and ignored him, frowning deep in profound thought. I saw candy canes in a basket, which reminded me of my late father who suffered from type 1 diabetes and had lost both legs. My mind flipped towards my own immortality and my genetic predisposition for diabetes. Halfway through the delightful candy cane, I worked my cramped left hand across a clipboard filling out paperwork. I was called back and met the owner, who was cheerful, friendly, and in way better shape than myself. He sat me down in what can only be described as a 1930's lobotomy chair. I couldn't stop playing with the levers and knobs in wonderment. I saw a painting of a ram that made me ponder if I could handle staring at it while on mushrooms. On my way out I felt good, refreshed even. I looked to my right and a secret door had appeared which lead right outside. Shuffling up the steps, I was thankful I didn't have to look into that mirror again on the way out. As I clumsily thrust myself back across the parking lot, I kept looking back towards the Soviet ship, trying to shake the feeling of that ram in the painting watching me. Waiting... perhaps in that chair. Anyway, I totally recommend these guys. if you're looking for orthotics in Seattle or prosthetics in Seattle. They have a lot of experience working with the VA, which is great too. Sorry about filling up your Yelp page.

I have been going to this place for a power wheelchair and power wheelchair repairs for over 5…read moreyears. I have gotten a lot of good service in the past. But now they are going downhill fast. They got some new office staff, but I think they are being driven by national corporation. I got into an argument about some forms with a customer service representative. They were clearly not following Medicare rules and asking for paperwork after installation rather than before. Now I think they have cut me off. I can't get a hold of anybody and my messages are not being returned. If they don't want to service me, they can at least tell me. My wheelchairs needs repairs and nobody will talk to me.

Our buying experience was dumb and disorganized in a number of ways. 1) weak understanding by NSM…read moreof our motivations to get a high quality wheelchair rapidly while paying a relatively high price (our preference) versus accommodating Medicare reimbursement regulations (which we were willing to disregard) 2) for this we-pay scenario, we were obligated to sign in writing that "no Medicare claim will be made" when actually what NSM intends that to mean is "no Medicare claim will be made by NSM" - quite a different statement. 3) this form could have been signed by me at our fitting appointment but instead was handled two weeks later in a clumsy email necessitating me making a scan, etc. 4) our invoice was printed on a form from the wrong branch office of NSM giving me no handy correct phone number to call, and that other branch office, while they could find our information, called the other NSM office's employees "them" and was puzzled why I called - not a sign of a well-coordinated team. 5) our delivery today of a $2000 Catalyst 5Vx wheelchair to my mother flabbergasted us by the delivery person not coming upstairs to see her in person, despite the encouragement of the Horizon House front desk. She and I were left to our own devices to figure out how to set armrest height, remove the foot rests, decipher the owner's manual, and to peruse a blank delivery form saying that NSM would do all these things for us.

Seems really scammy. I've received email like this:…read more Your order number is xxxxxxx, and your order summary is below: AirSense 11 ClimateLine Air Heated Tubing (1) DreamWear Mask Only MD Frame SM Cushion (1) Dreamwear Sm Cushion (6) Sunset Airsense 11 CPAP Filter (1/pack) (6) Thing is, I never ordered anything from them and never received anything from them. I got a CPAP machine many years ago through Kaiser, but I don't think this has anything to do with that. I've tried contacting them to warm them they might be "selling" non-existent good, but never received a reply.

Trying to get a prescription for a replacement CPAP machine is requiring multiple calls talking to…read moreunderqualified but overly officious officious telephone operators who have no idea what's required. Calls to my doctor. And then more calls to the operators at Sound Oxygen. My doctor says he needs paper work from Sound Oxygen. The operator at Sound oxygen says they don't have to send it to my doctor, but she would send an email message to someone in customer service who would deal with it. She didn't bother to ask for my doctor' contact information. It's impossible to call anyone who is actually qualified to help , only the company's clueless phone operators.