UPDATE #3 5/2/21: I wanted to share the private message I received from this business after my reply to his first response. I can only speak about our experience and it obviously is not making him happy based off of his most recent comment. That is what this platform is for right, sharing your experiences good or bad. And BTW we didn't respond to him yesterday because we had a death in the family.Hopefully others will have a better experience so with that all I can say is good luck with working with this business.
From Marin R. on 5/1/21:
"If you really feel like we are breaking laws or have done something wrong then go ahead & contact your lawyer & we will see you in court simple as that. Y'all don't understand the difference between a first work fee , & a monthly service fee , y'all are old enough to understand but don't want to understand, Like I said call your lawyer explained not him what's going on & we will see y'all in court & I will be happy to show them my proof, your husband was outside watering the back yard when I had went to give the estimate don't switch things up now , own up to what is true & stop making stuff up your an adult , I mean that's what I think , your acting like a child. Your husband can't even have a civilized conversation with me , so pathetic & childish cursing at me through a cell phone. Grow up & stop acting childish I am not going to be sending messages back & fourth , I called yesterday to explain to Shawna but she doesn't pick up as well. Y'all complain about communication but y'all do the same to me. Don't expect me to answer when y'all don't answer as well. Simple as that , call your lawyer & we will see y'all in court."
UPDATE #2 ON 4/30/2021:
Well since I am unable to reply to Marin Jr's response below I must create an updated review. Marin Jr... I am not a he I am a she, if you read my original review you would have noticed it said "my husband just had a heated conversation" I will add a copy of my original review below so you can read it again. In response to your reply...I have to agree with the other poor review you received that you do fabricate a lot of your story to justify your response. First of all, I do not know what guy you spoke to about the water pressure, me and my sister were the only ones out that with you at the time and we never said the pressure was fine in fact your father said it might be clogged but that when your team returned the following week it would be addressed which is why we opted out of the 2 valve system. So that was the first lie, your second lie is there is nothing on the contract or estimate regarding a $120 weed cleaning fee. I would love to see the proof but just in case I attached our copy and as it shows the $120 clearly states it is for weekly maintenance which we paid in advance. In fact you can see it says it is due AFTER service not before, there is nothing there about charging us the same amount to clean weeds and because your team never showed up this week that we paid for you owe us $30 (not $40). And here is another fun fact when my sister told you that we should pay the maintenance at the end of the month rather in the beginning you told her you recommend we pay in advance. That right there should have been a red flag. And your third lie is about contacting us, there is NO WAY you made any attempts to reach us and we didn't answer. The only reason we called you was to find out why your team is not showing up when you said they would....every week this month we had to call you. I think we each spoke to you once about this issue and when you did not call us back that is when you stop answering. Shawn not Shawna, my sister called you...no answer...Ozzy, her husband called you....no answer....my husband "that guy" called you and you responded! And when he told you your guys never showed up you paused and said you would call him back but never did. He attempted to call and text you no answer...and finally me, I tested calling you from our landline and guess what....you answered because just like the other poor review after calling you so many times with no response you were familiar with all of our cell phones. When I asked you were the guys were you made up the excuse that you were waiting for us to put grass seeds down but you never gave us the information as to where to get the grass seeds and if that is the case why wouldn't you tell us and reschedule rather than have us look for you? And the reason my husband called you today is again...your team didn't show up and he has had it. He was pissed not for no reason and you know this. We have all had the same conversation and nothing has changed even after you told us you would not treat us the way the last landscaper did. But you did and that is what has frustrated all of us. I would like to see what proof of what you are claiming, $120 clean up fee and unanswered calls please send that proof right away read more
