From the receptionists to the anesthesiologist to Dr. Chesley, this is an awesome practice! you…read morewill be seen twice if you are having a colonoscopy; the first is to acquaint you with Dr. Chesley and the procedure, the second is the procedure itself. I remembered an awful procedure 12 years ago and had refused to go back, even though I did not know the doctor and it was not fair to compare him to someone else. The process is hyper-efficient, as Dr. Chesley is very popular. Everyone has a great rapport with the patients. He moves quickly, but he offers to answer questions, the receptionist will answer questions, the nurses will answer questions ... you get the idea. One complaint: I know the room needs to be cold, but it took three blankets to keep me warm while I waited for the procedure. I have notoriously small veins, but two women worked at it for a good while to make it work! I applaud them. I highly recommend Dr. Chesley and his staff.

Had a very pleasant visit with Dr. Chelsey. Before going I read reviews which were positive. His…read moreassessment was thorough and candid and he kept it real, which is what I needed. He also went the extra mile to let me know that if I had questions or read up on some things related to my issue to just give him a call, so we talk about it. The place is not luxury I ambiance but the service was quick, I was processed, seen, and back in my car in a hour.

I have been seeing Dr. Finkel for 6 years and cannot recommend him or his office enough. You never…read morefeel rushed; he listens, asks questions and thoroughly explains everything. His office is well run, completely computerized and responsive. I don't need very complicated treatment and he doesn't make me come in to the office very often just to rack up payments. Much of it is handled over the phone and via mail.

Dr Frank is rude, condescending, judgmental, and not any better than a typical gastroenterologist…read more He's like Dr House, if Dr House wasn't all that good at medicine. Like others, I also saw him because he got such great reviews. In all seriousness I don't believe the positive reviews. "He knows what he's doing and he truly cares for his patients." LOL I saw Dr Frank at least a half-dozen times and never, not once, would I describe him as a person who "truly cares for his patients." He seems to have nothing but contempt for his patients! Honestly, he treated me so poorly as a person that it bordered on abusive and I stopped seeing him. He is a terrible doctor.

I had two colonoscopies performed by doctor Frank, the last one six or seven years ago. They were…read moreboth done at the MedStar outpatient offices on 21st street in Washington D.C. The first was done 16 or 17 years ago and everything went smoothly, though I did begin to come out of anesthesia prior to the endoscope being fully withdrawn, which created an uncomfortable feeling. For the second colonoscopy Dr Frank prescribed an off-label prep administration. I was to take the first and final prep dosages within several hours of each other, since I was scheduled for an early morning procedure, even though the prep label indicated the entire dosage should not be consumed in the same day. After the procedure I had atrial flutter and could not be discharged. Instead I was taken by ambulance to GWU hospital where I was treated in the ER for six hours. They were getting ready to admit me there when my heart spontaneously converted (after large doses of various electrolytes that had been depleted from my body by the prep). Because there was permanent damage to my heart I am sentenced to taking blood thinners for the rest of my life to prevent future strokes. Since the prep had been prescribed off-label I was told that mine was a "sentinel" event and the FDA had to be notified. I found out later that my hear rate prior to the colonoscopy was over 120 BPM, and that the procedure should not have been performed for that reason alone. Dr Frank's reckless desire to continue on schedule regardless of the contravening signs negatively changed my life forever. The uneducated public generally rates doctors based on how friendly or organized they are, or their schooling or how timely they are. What other criteria do we have to go on? They NEVER tell you about their failures or flubs because that could affect their business. For the most part, everything these doctors do is just fine, until it isn't. If I had sued this guy, as my wife wanted me to, I probably would have been silenced by an NDA as part of the settlement. But I didn't. So I'm telling you something Doctor Frank would never tell you himself nor would he want you to know.

Dr. Banks office has been extremely in inefficient in recent months. The office does not follow…read morethrough on anything. Appointments not kept in timely manner and blaming patient for paperwork that was never sent. i hope this will be corrected in future to avoid losing more patients. Yea will be searching for better services elsewhere.

In Aug., two clueless guys at the front desk said Dr. Banks was running 1-2hours late. Dr. Banks…read morearrived & wasn't apologetic. I was told that someone would follow-up with me. In Jan., I called & we scheduled the procedure. Since the pre-surgery meds are free in the office I called twice to say I would pick it up. In Feb., two confused young women said there was no meds and I'd to pay at the pharmacy. I asked to sit in the office so I could hear the instructions & if I could get health care/estate papers signed & they gave me such a hard time, so I just left. Dr. Banks told me to sit in the lobby. She is rude with no bedside manner. I cancelled my colonoscopy & won't return. Now, I have to start over with another Dr.

I already knew and liked Dr Genovese from when he did my endoscopy a year ago. I had a small…read moreproblem but Dr Genovese handled it and was very helpful in reducing my concerns. I told by my primary care doctor to schedule a colonoscopy. I saw Dr Genovese. He heard my concerns about the colonoscopy preparation and gave me options that were very Effective, but what was most wonderful about Dr Genovese and his whole team was that when I mistakenly prepared a week in advance, they squeezed me in instead of making me prepare again the following week.

Rating due to new patient policy…read more Currently there is a six month wait (January 2024) and they would not place me on the waiting list. They referred me to Capital Digestive Care and stated that it was part of GWMFA. When I made the call to Capital Digestive Care, they were rude and made it clear that they are not a part of GWMFA and that there would be a wait with them. My complaint is that I've been with GWMFA for at least 15 years and the service has gotten worse over the years. GWMFA number of patients have grown exponentially and they have not kept up with the demand for doctors and services. (colonoscopy, mammogram, sleep study, etc.) I hope they can turn things around - otherwise I'll be looking elswhere.

I'm leaving a 1 star review for this place, but if I could leave a 0 star review, I would. To say…read morethat my fiancee's experience at this practice has been horrible would be a gross understatement and wouldn't remotely do the experience justice. My fiancee initially saw Dr. Gabriel Diaz and quite frankly we weren't impressed with him or his treatment of my fiancee. He was quick to invalidate what she was saying she was feeling and appeared skeptical of her despite her having a long, complicated history of GI issues. Eventually, he told her that she would need to have an endoscopy so we could move forward with understanding the cause of her chronic stomach pain and discomfort as well as officially confirming whether she has celiac disease or not. Our experience since scheduling the initial endoscopy has been nothing short of unprofessional and unserious. She was initially scheduled for an endoscopy on March 14th and was told she needed to consume gluten (which she reacts to) for 4 to 6 weeks before her procedure. A few days before the procedure she receives a call from the gastro office saying that they've had something come up and they need to reschedule her procedure and the soonest available appointment is on May 23rd...over 2 months later. After she's already been consuming gluten which she has a sensitivity to at the least and celiac disease at the worst. Anyway, May 22nd rolls around and she receives a call from the gastro office mentioning that she needs to have a cardiology consult scheduled prior to the procedure and it will have to be canceled altogether until she has an EKG and reviews it with her cardiologist. This is beyond unacceptable because she has been waiting for months for this procedure and they had more than ample time to provide us with this information so that we could get this scheduled and taken care of and avoid further delay. GW Gastroenterology is beyond insensitive to the pain and suffering that their patients experience and their actions only further emphasize that. I wouldn't recommend this practice to my worst enemy.

Dr. Musselman is one of my favorite doctors. He's been treating my GERD for six years and also…read moreperformed my two colonoscopies. At my annual visits I've discussed some other medical problems and he's listened and offered helpful insight into the conditions. He is professional, knowledgeable but also very approachable. He listens, explains and answers all my questions. I just wish all my medical professionals were as easy to work with as Dr. Musselman.

I had a colonoscopy performed by Dr. Musselman, and then a follow-up appointment to talk about…read moremedications a couple months later. Dr. Musselman answered all of my questions, took the time to explain clearly the procedures he did, answered follow-up concerns thoroughly and was professional, friendly, and informative. I think he's a fantastic gastroenterologist and feel fortunate that I have him as my doctor.

Scheduler was quite rude and hung up on me when I attempted to reschedule a pre-colonoscopy virtual…read moreappointment. Initially, she refused to cancel it because 'it is so far in advance' so I explained that it was set up without my approval and I cannot make that appointment. She finally agreed to cancel and then hung up on me. I started to wish her a good day and to enjoy her weekend but she was long gone. She should realize that she is not tasked with doing favors - it is to provide professional, courteous patient services.

I have been going to this office for about 7 years and always find the front desk staff to be…read moreunkind, unfriendly, and rude but recently, I had an actual horrible experience with them. I wrote to the office about this experience but have not heard back from anyone to acknowledge my message or my experience. I think the reason front desk staff can behave this way is because they know that they can get away with bad behavior and they have the support of the Administrator and providers. Even though I like my provider, I am finding it difficult to keep going to this office where as a patient, I don't get the respect I deserve.

Listen to the reviews. This gastro practice has gone downhill for me…read more Last appointment I had I believe I was the first or second appointment of the day. They still called me in late. The nurse who did intake wasn't very friendly, either. Then I got to see my provider (name withheld until I set up care elsewhere) and got a pretty broad and unthorough, scoldy interaction. She said I should have come last year even though she never told me I needed yearly check ins. She ordered studies but didn't really tell me what she was looking for, but then later said we had a whole discussion on it. I will say the studies were thorough and necessary so I don't question the expertise, more so the interactions. I do appreciate you can communicate directly via the portal. The other - BIG - problem is that it's basically impossible to reach the office directly. I don't know if this is some private equity ownership nonsense or what not but their scheduling is centralized and disconnected. It's hard to reach them for an appointment in the first place and if you need to reschedule it's almost mission impossible. I don't know when parts of the medical profession decided that speaking to an office directly was a bad idea, but omg, that has to be one of the worst developments in medicine. I am probably moving my care elsewhere.

I called to schedule and appointment because I am in extreme pain, and the receptionist was audibly…read morerude and when the appointments did not work in my favor, she hung up without telling me anything. Her tone was rude when asking me for my information. I would not recommend this place through calling. The fact that the first person a patient has to talk to is rude is inappropriate, unacceptable, and unprofessional.