This place is a scary joke and maybe running a scam. I went…read morein to fill a prescription and specifically explained to the pharmacist that I needed one brand of generic medication over another due to the inactive ingredients used in them. About 20 minutes later, I was paged to pick up my prescription. I paid, walked out, and only when I opened it in my car did I see they had given me exactly the brand I had asked them NOT to give me. When I went back to point out their mistake, I was told it was my fault for not checking before paying, as if it was unreasonable to assume they were competent enough to follow clear instructions I had given less than 20 minutes earlier. I asked what the point of talking to the pharmacist on this request if it was going to be ignored and the blame pushed onto the patient. They had no answer. They THEN informed me that the brand I had requested wasn't necessarily in stock and had to be a special order, none of which they told me when I first walked up. So they still filled knowing it wasn't the one that I requested. They let me pay knowing this, knowing I couldn't get it back. I'm now having to open a case with my bank because I do consider this a form of fraud. Now I understand why this place only has two stars. It's not because customers are being picky, it's because this team simply doesn't follow directions, and clearly doesn't take responsibility. If they can't get something this basic right, I'd be very worried about trusting them with any serious medication.

Stoped real quick for toothpaste, and like the fact that they have option for self check out or to…read morego to cashier. I love to just make it quick in and out. Basic neighborhood drugstore with all the basic. this will probably be my drugstore of choice.

This location for FDC is ideal with plenty of parking and so many other businesses to visit. You…read morecan easily spend most a morning or afternoon right here in the Loreto Plaza (corner of Las Positas and State Street). The staff at FDC is always personable and friendly. Not just the Pharmacist Team, but the two guys at check out, Hudson and Connor, are also very helpful with finding items and good conversation at the register. Their selection of products for all aches and pains is ideal, and their specialty home care and mobility products is life saving. Now adays we tend to only shop online for these products, but it's nice to have these folks to talk to and get all our questions answered in person. Their pricing seems pretty competitive with online or other drug stores, and it's their personal touch that is invaluable.

This review is regarding a phone conversation with a male pharmacist on 2/3/25. Hospital staff…read more(nursing, providers and pharmacists) call pharmacies to confirm medications and last pick up dates, especially when a patient or their care partners cannot provide information on medications. We called this pharmacy and ended up speaking to a very rude and condescending pharmacist. He talked to the staff member implying she was an idiot and wasting his time. He mentioned a medication that she was not aware of (think of all the medications that are out there, nurses can't know them all), and asked her if she knew how to spell it or what it was for, she replied she never heard of it so he rudely explained it. She asked if he could spell the medication so she could enter it into a chart properly and he hung up on her. Medical staff do not call pharmacies to verify medications for the fun of it. We need to ensure that we are continuing the proper treatment to prevent any issues while a patient is hospitalized. The lack of professionalism of this pharmacist towards our staff member demonstrates a lack of respect and compassion for his patients. Certainly not a facility I would recommend dealing with.

I was here yesterday and the girl working with the dark brown hair and eyes was excessively rude…read morefor no reason. She refused to answer any questions I had or why my prescription wasn't ready. It was my first time picking up from this pharmacy. She kept repeating "we don't have that kind of medicine here" but wouldn't provide any more of an explanation. She spoke In a very disrespectful tone that I don't think was necessary. I was unable to pick up my prescription or receive any help from the front desk. The girl was difficult to communicate and the customer service was awful and the experience was a waste of my time. I would not recommend this place as a pharmacy choice to others

The staff are all friendly and efficient, taking the time to make you feel welcome and cared for…read more Best pharmacy in town by far.

The staff are incredibly polite , always look forward to going there every thing is always clean ,…read moreplenty of stock items

Most of the items were out of stock and the rest were under lock and key. Santa Barbara has gone…read moredown the tubes since I moved away from Cali in 2015! Even inexpensive items were locked up, not just cold medicines. The two cashiers were friendly. Not particularly helpful, but nice at least to each other. Seriously I had no problem with the cashiers. It was just creepy to be in Santa Barbara and feel like there could be looting any minute. It's not like I was downtown Los Angeles. But then I went next door to a jewelry store and he had a blockade at his door, a sign that insisted I show my ID and take off hat and sunglasses so it's not just CVS it's the area.

Local gem and food is great . If you want to know the people in the area go here! It's only open…read moreafter 9 am

Since they switched management - I have had awful experiences with this pharmacy. I am floored by…read morehow rude the pharmacist was to me today. I also heard how she treated the woman before me in line - which was totally unacceptable. I also talked to a pharmacist on the phone last Friday who was totally rude. Honestly - what is going on? I value kindness more than anything else. Do better.

This location is a joke, Kevin the Supervisor is such a punk. I bought a product from CVS in…read moreGlendale. Have the receipt which shows that the product matches the receipt from CVS. I used my reward when purchasing, it and he refused to take it back. Keep in mind it's brand new. I guess if you buy from CVS, and it's not this location. They will not take it back. The cashier told me if I care about losing money in the reward I said no, I just wanted to get refund of what I paid for.

I hope CVS Corporate Office reads this reviews. Pharmacist at this particular store creates their…read moreown policy that CVS never heard of, but even when Relationship Agent from CVS calls this pharmacy, Pharmacist lies about why he refuses to fill quantity prescribed by a doctor. Only dispense you what insurance has maximum and Pharmacist will not allow to pay out of pocket $20 to fill full quantity insisting he refuses what doctor wrote, if it's not fully covered by insurance. Have anyone experienced this issue? Have anyone else experienced abused by Pharmacy Employees? I can't believe CVS is not getting involved and teaching local pharmacy employees how to work. Poor management, but CVS is buying most other pharmacy's very quietly.

I am in town for a quick getaway and it occurred to me that usually where there is a Rite Aid there…read moreis thrifty ice cream. I called ahead wanting to make sure that this location had it. See my other review where you can see that I take my thrifty ice cream seriously. The person that answered was soo friendly. They said that they had the ice cream to purchase in the frozen food section and also hand served cones. Bingo!!! I asked if they would serve at anytime if I went and they said sure, that as long as the store was open they would serve the ice cream. I went the next morning. Ice cream for breakfast.....yes please!!!!! So many choices, I got two cones for myself, one at a time. Pistachio and Butter Pecan. Smooth. The best!!!! The cashier was so friendly. I told her what had happened to me at another rite aid and how I had come from far....she stated that I was always welcome to get ice cream there. Thanks for such an enjoyable experience. A stroll down memory lane and enjoying thrifty ice cream is priceless!!!!

I used to "pharm" at Rite Aid on the Mesa, but about 4 years ago or so, it seemed there were always…read moreissues with my insurance not covering meds and I'd take the scripts across the street to CVS and there'd be no problem. I switched all my business to CVS. Over the last several years, CVS gets busier and busier and the lines get longer. Meanwhile, Rite Aid has had a major remodel and looks like it's always empty. So, a month ago, I wasn't able to book a same-day appt for a CVS flu shot and since I was up there anyway, I asked if it would be possible to get one. The attendant at the counter told me she'd have to ask the pharmacist and wait. I watched her help the next 2 people in line and then ask the CVS pharmacist. It was easy to read the pharmacist's lips when he spoke to the counter worker. "Who is it?" he asked, adding "we've already got some vaxxers waiting." She indicated my husband and me and he looked over at us and sneered "No" as he looked us up and down like a Studio 54 bouncer. So, we hopped in the car and drove across the street to Rite Aid, where we walked right in and got 2 flu shots without waiting or being sneered at. I'm thinking of switching our pharm biz back to Rite Aid.

Herbay is a not so hidden gem. We heard about them and ability to call and schedule vaccines with…read moreno hassle. True!! They got our kids in right away when they were elidgable and next day appointment for my booster. I am moving all of our pharmacy business here! This is the kind of small local business we all need to support. I'm super glad to have discovered it.

We discovered Herbay Pharmacy when the first Covid vaccines became available. We called to see if…read morethey had vaccines and made an appt for the next day. The pharmacist is delightful: kind, helpful, with great questions and advice. After years at Walgreens and CVS, with terrible customer service and long lines, I immediately started sending all prescriptions to Herbay. So much better! I even get personal calls from the pharmacist when it's time to refill prescriptions. She has them done within the hour, and there's never any hassle. I cannot recommend this pharmacy enough. This is how a pharmacy should work! Efficient, amazing customer service, and really good people. If you're looking for a pharmacy, choose Herbay. And if you have a pharmacy that isn't terrific, make the switch!

Pharmacist Nhi Nguyen is rude, inconsistent and withholds medication refills with no exception…read more Will not refill medication even if eligible for refill and prescriber specifies refill date. Was told my medication would be ready for refill the next morning (from the same pharmacist) and then went to pick it up only for her to tell me she actually won't refill it until 3 days later. DO NOT USE THIS PHARMACY especially if she is working.

They are overwhelmed, they need more staff. Long , long lines. Takes forever. Prescriptions not…read moreready. Long waits. Delivery to the wrong house. Wsiti g hours, literalky hours for redelivery after their mistake. Waiting for Rx to get in store. Waiting for Rx deliveries. Lots of mistakes. Long wait times when you call on the phone. It is a disaster at CVS on Cliff drive. Go anywhere else.