Urban Optics in Santa Barbara is wonderful! I've been happily going there for years because the…read morestaff always engages with warmth and genuinely friendliness. What could have been a simple prescription update and glasses purchase always turns into such a happy and fun experience, thanks to the incredible team. A special shoutout to Anastasiia and Lianna, who went above and beyond to make me feel cute and fashionable in my new specs. Their positive energy is contagious, and you can tell they genuinely love helping people feel their best. The entire Urban Optics team works together well, creating a cheerful environment. I always look forward to my exams and leave very happy. Dr. Zucker is pretty cool too! My prescriptions are always the best. I've tried other places and came right back. Thank you all for your great service year after year!

Worst OD I've ever been to. ** important note: They are not an authorized Oakley dealer and one of…read morethe reason is their business practices. They will put their own lenses on the Oakley's you bring BUT they don't tell you that Oakley doesn't allow any other lenses but Oakley to be used in their frames, it nulls the warranty and no authorized Oakley reseller optometrist will touch them after those lenses are put in or they'll lose they're license to sell Oakley's. When they were confronted with this, their response was that they'll gladly put new lenses in if I came in and paid for a new eye exam and pay for new lenses. So you're telling me you messed up and you won't fix your screw up without collecting more money. Lastly, they also lie about what your insurance covers. My insurance covers the eye exam but they lied and charged hundreds for the first exam that my insurance actually would have fully covered! Santa Barbara was never a place I'd expect to be ripped off, for such a "prestigious" city. Can't wait for the city to get through with their unethical business practices! Zero stars should be an option for Yelp reviews.

Great selection and incredible service. They were so kind as…read moreto fix a pair of sunglasses of mine while i perused the great selection. Many French brands How lucky we are to have this here in Montecito. It has a great energy, easy parking and a selection that beats many of the boutiques I've been to in Paris.

Two years ago I told Irwin I could handle some frames that made a statement. He picked just the…read moreright frame for me and I have not stopped receiving compliments since! He is truly gifted!

I have gone in for an annual exam, contact fitting and follow-up with Joanne Gronquist in the last…read moretwo months and I have to say that I am very impressed with her warmth, patience, and expertise. When she doesn't immediately have an answer for me, she works hard to find it and follow up with more details, and she was incredibly patient and helpful with a first-time contact user in getting me comfortable with the process and the right-fitting contacts. She and her staff are also more than happy to provide you a prescription that you can fill in-office or take elsewhere - I never felt like she was trying to upsell me on anything. I am so happy to have finally found an OD in Santa Barbara who doesn't make me feel like I'm buying a used car every time I go in for a yearly visit! Her staff is also extremely communicative and helpful in scheduling, and I appreciate that they send reminder emails and texts prior to each visit.

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if…read moreI could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings

My glasses needed a simple repair. The screw kept falling out of the arm and would not screw in all…read morethe way. I took it to a local unnamed office and after 45 minutes they couldn't fix it. They suggested I take them to the office I purchased the from and I stated I did, it was their office They were of no help so I tried the eye glass factory on Milpas. Ray was friendly, efficient and had them fixed in just a few minutes. I highly recommend the eye glass factory. This team had smiles on their faces and not only ready to help every customer that walked in, but they are quick and very knowledgeable. That you eyeglass factory!

Go see Jacqueline if you need new glasses--she made the insurance side of things so easy. Rosie…read morealso hooked me up with all the info I needed for contacts. Super friendly office and great service right here in Goleta.

Above average service selecting glasses in comparison to other optical shops I have been to in the…read morelast few years. I wish they had a bigger selection of frames that fit my face though I found a couple that were good enough. Good experience with eye exam here.

I get it, going to the eye doctor isn't something we all particularly look forward to. Being on…read moreMediCal, my options are limited for practitioners that accept my insurance. I chose optometry care on a whim and it is the best place ever! Dr. Santizo really takes the time to understand your lifestyle, habits, and your overall health. She truly looks at you as an entire person, and explains how your eye health is reflective of that. When I noticed I was getting headaches, she gave me some eye exercises that could help my focusing ability, and a year later I went back in and it had improved!! I'm an active person and often wear contacts. Dr. Santizo asked me about what I like to do and introduced me to a different contact brand that was more breathable and suitable for longer wear. As a grad student, I also spend a lot of time at my computer and Dr. Santizo considered that as well when writing my prescriptions for my glasses. It's a bummer I have eyesight that keep getting worse and worse with age, and I know that contacts and glasses aren't cheap, but the staff have been SO HELPFUL in finding me the best deals. I ordered contacts through them and they provided me with all the paperwork for a rebate so I could get some money back from my purchase. They also directed me to a place to get my glasses that could be more affordable for me. Dr. Santizo and her staff do everything they can to treat every patient with respect, gentleness, and equity. I recommend this place for everyone who has eyeballs.

Unfortunately, repeated interactions with the front desk have been consistently unfriendly and at…read moretimes rude, which ultimately led me to change providers. I would recommend Dr. Burris, but be aware that the front desk experience has been a significant challenge.

Ragi (sp?) was incredible. He greeted me right when I walked in and was so patient with me. I…read morebrought in three pairs of glasses, one needing a screw, one needing to be tightened and one needing to be heated up and reshaped. I am beyond happy with my experience.

Got an exam, the doctor wrote down the wrong numbers I suppose. Got the glasses and the right eye…read morewas all wrong. My second pair were created as progressives, when I had ordered standard. Both sets had to be redone and I had to go back in for another eye exam to sort things out. I will not be going back there for exams again. The staff are super courteous but the system is not good at all. They send you texts saying your glasses are ready, but they aren't actually ready. You swing by and find out that you have to wait for a call from them before they are ready for pickup. So I had to just ignore multiple texts saying my glasses were ready, and wasted time making a trip to the store. By the time I'm about to pick up the glasses the second time I have very little faith that things will turn out OK. I was understanding and courteous the entire time, but it was frustrating. When I picked them up they were good the second time, but the fitting was rushed and I felt like the staff member just wanted to get me out of there quickly. Final note: the prices. They may not have any control over this at the store but the pricing is just too high. Luxottica is ripping people off. I have very good insurance (EyeMed) and haven't gotten glasses or contacts in 2 years, yet I still had to pay hundreds of dollars to get these new ones. That's just not right. Next time I'm going elsewhere.

Friendly helpful staff and knowledgeable optometrist. Good selection of glasses and easy to make an…read moreappointment. Miss Dr Burke, as he was our doctor for years, but still very happy to come here.

I have been coming here for a few years and have seen Dr. Burke (before he retired), Dr. Yoo and…read moreDr.Lee. The front staff is friendly and helpful, and it's easy to get an appointment. The reason for the four stars instead of five is that I was asked several times (by the staff and doctor) if I wanted glasses as well as contacts. I get an annual exam mainly due to needing more contact lens. I wear only one (mono vision) and have had the same RX for several years. It felt like they were just trying to sell me glasses, when I was very clear I didn't want them. I also don't know why I'm charged for a "contact fitting exam" (~$130 + my "regular eye exam") when I wear the same contact year after year. Luckily, I have VSP and it covers this, but it seems unnecessary to do this unless I'm having problems with my contacts. They did give me samples of my contact lenses since I was leaving on vacation and was running out.

I honestly cannot believe this eye doctor sees kids. His bedside manner is terrible. He came…read morerushing into the room, did not introduce himself, and then wonders why a two year old is crying. He didn't bother to do anything. He didn't grab a toy, try any distraction tools, literally did nothing. He just said well he is crying, bring him back in two weeks. Then, I got a bill for $290. Do yourself a favor and stay away from this office. There are other eye doctors who are much better with kids and charge far less! We had seen Dr Yin there previously and she was amazing.

I trust this Dr he is very smart knows his stuff is very meticulous, but the wait times here are…read moreridiculous you wait in the room more than the actual appointment the appointment is literally less than half hour. I didn't like the approach the dr had once felt it was bit insensitive but lately he's been ok and nice. I recommend him cause of his specialty on eye issues the office is kid friendly which makes it less boring for the kids that have to wait. The staff is ok there was a receptionist that worked there a few years back she was very nice but not there anymore.