I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(…read more I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

Great selection and incredible service. They were so kind as…read moreto fix a pair of sunglasses of mine while i perused the great selection. Many French brands How lucky we are to have this here in Montecito. It has a great energy, easy parking and a selection that beats many of the boutiques I've been to in Paris.

Two years ago I told Irwin I could handle some frames that made a statement. He picked just the…read moreright frame for me and I have not stopped receiving compliments since! He is truly gifted!

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

In case you can't have an appointment withDr. Joanne, rest assured her husband Tem is excellent…read morealso, thorough, helpful, had good ideas for alternatives to an eye issue. The entire staff is professional, also handy parking is in the back. Recommended highly.

My wife's eyeglasses broke while visiting Santa Barbara. We walked in to have them do a quick…read morerepair. These guys are great!! Ricky and Daniel are the best! 5-star customer service. Probably 6-star. Thanks guys!!

Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if…read moreI could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings

Go see Jacqueline if you need new glasses--she made the insurance side of things so easy. Rosie…read morealso hooked me up with all the info I needed for contacts. Super friendly office and great service right here in Goleta.

Above average service selecting glasses in comparison to other optical shops I have been to in the…read morelast few years. I wish they had a bigger selection of frames that fit my face though I found a couple that were good enough. Good experience with eye exam here.

Unfortunately, repeated interactions with the front desk have been consistently unfriendly and at…read moretimes rude, which ultimately led me to change providers. I would recommend Dr. Burris, but be aware that the front desk experience has been a significant challenge.

I saw Dr. Natalia Santizo after struggling for months to update a complicated monovision gas…read morepermeable contact lens prescription. Two previous optometrists had left me frustrated with inadequate lenses and/or extremely costly bills. Dr. Santizo was incredibly professional, patient, and competent, determined to get it right. I have never had such a thorough exam or detailed explanation of my eye health and vision challenges. I am incredibly impressed and would highly recommend her!

Ragi (sp?) was incredible. He greeted me right when I walked in and was so patient with me. I…read morebrought in three pairs of glasses, one needing a screw, one needing to be tightened and one needing to be heated up and reshaped. I am beyond happy with my experience.

Got an exam, the doctor wrote down the wrong numbers I suppose. Got the glasses and the right eye…read morewas all wrong. My second pair were created as progressives, when I had ordered standard. Both sets had to be redone and I had to go back in for another eye exam to sort things out. I will not be going back there for exams again. The staff are super courteous but the system is not good at all. They send you texts saying your glasses are ready, but they aren't actually ready. You swing by and find out that you have to wait for a call from them before they are ready for pickup. So I had to just ignore multiple texts saying my glasses were ready, and wasted time making a trip to the store. By the time I'm about to pick up the glasses the second time I have very little faith that things will turn out OK. I was understanding and courteous the entire time, but it was frustrating. When I picked them up they were good the second time, but the fitting was rushed and I felt like the staff member just wanted to get me out of there quickly. Final note: the prices. They may not have any control over this at the store but the pricing is just too high. Luxottica is ripping people off. I have very good insurance (EyeMed) and haven't gotten glasses or contacts in 2 years, yet I still had to pay hundreds of dollars to get these new ones. That's just not right. Next time I'm going elsewhere.

The team is very welcoming and extremely helpful. Oscar was the one who assisted me. I was in town…read moreand needing some contact lenses since I happened to lose one. They accepted my insurance and I was able to get something immediately and ordered. Quick service and well kept office.

I really enjoy this location, very friendly and professional, stocked with wide variety of frames…read morethat made it fun and easy to choose from. Oscar went beyond to make it this experience easy for us, highly recommended.

Friendly helpful staff and knowledgeable optometrist. Good selection of glasses and easy to make an…read moreappointment. Miss Dr Burke, as he was our doctor for years, but still very happy to come here.

I have been coming here for a few years and have seen Dr. Burke (before he retired), Dr. Yoo and…read moreDr.Lee. The front staff is friendly and helpful, and it's easy to get an appointment. The reason for the four stars instead of five is that I was asked several times (by the staff and doctor) if I wanted glasses as well as contacts. I get an annual exam mainly due to needing more contact lens. I wear only one (mono vision) and have had the same RX for several years. It felt like they were just trying to sell me glasses, when I was very clear I didn't want them. I also don't know why I'm charged for a "contact fitting exam" (~$130 + my "regular eye exam") when I wear the same contact year after year. Luckily, I have VSP and it covers this, but it seems unnecessary to do this unless I'm having problems with my contacts. They did give me samples of my contact lenses since I was leaving on vacation and was running out.

I honestly cannot believe this eye doctor sees kids. His bedside manner is terrible. He came…read morerushing into the room, did not introduce himself, and then wonders why a two year old is crying. He didn't bother to do anything. He didn't grab a toy, try any distraction tools, literally did nothing. He just said well he is crying, bring him back in two weeks. Then, I got a bill for $290. Do yourself a favor and stay away from this office. There are other eye doctors who are much better with kids and charge far less! We had seen Dr Yin there previously and she was amazing.

I trust this Dr he is very smart knows his stuff is very meticulous, but the wait times here are…read moreridiculous you wait in the room more than the actual appointment the appointment is literally less than half hour. I didn't like the approach the dr had once felt it was bit insensitive but lately he's been ok and nice. I recommend him cause of his specialty on eye issues the office is kid friendly which makes it less boring for the kids that have to wait. The staff is ok there was a receptionist that worked there a few years back she was very nice but not there anymore.