Urban Optics in Santa Barbara is wonderful! I've been happily going there for years because the…read morestaff always engages with warmth and genuinely friendliness. What could have been a simple prescription update and glasses purchase always turns into such a happy and fun experience, thanks to the incredible team. A special shoutout to Anastasiia and Lianna, who went above and beyond to make me feel cute and fashionable in my new specs. Their positive energy is contagious, and you can tell they genuinely love helping people feel their best. The entire Urban Optics team works together well, creating a cheerful environment. I always look forward to my exams and leave very happy. Dr. Zucker is pretty cool too! My prescriptions are always the best. I've tried other places and came right back. Thank you all for your great service year after year!

Worst OD I've ever been to. ** important note: They are not an authorized Oakley dealer and one of…read morethe reason is their business practices. They will put their own lenses on the Oakley's you bring BUT they don't tell you that Oakley doesn't allow any other lenses but Oakley to be used in their frames, it nulls the warranty and no authorized Oakley reseller optometrist will touch them after those lenses are put in or they'll lose they're license to sell Oakley's. When they were confronted with this, their response was that they'll gladly put new lenses in if I came in and paid for a new eye exam and pay for new lenses. So you're telling me you messed up and you won't fix your screw up without collecting more money. Lastly, they also lie about what your insurance covers. My insurance covers the eye exam but they lied and charged hundreds for the first exam that my insurance actually would have fully covered! Santa Barbara was never a place I'd expect to be ripped off, for such a "prestigious" city. Can't wait for the city to get through with their unethical business practices! Zero stars should be an option for Yelp reviews.

I had a really nice experience here recently. I needed to get set-up with a new eye doctor and this…read morelocation worked well for me and also had pretty good availability for getting an appointment. I appreciate their online check-in process, as it helped to fill out everything ahead of time. They processed an authorization with my insurance before my visit, so all I had to worry about day of was my co-pay. Even though I had an appointment, I was waiting over a half hour to be seen, which was a bit frustrating but I understand delays can happen. Getting a call in advance would have been nice, though, as I was missing work trying to make this appt. Dr. David Bowin was great! He didn't try to sell me on anything I didn't need. The whole office is clean and set-up with what's needed for an eye exam. The staff were friendly and I was able to schedule my next appt a year out before I left!

I would not recommend going here. After ready many reviews on yelp, I decided to give this place a…read moretry and called to make an appointment. While there was a bit of a wait, I didn't mind. However, when I showed up for my appointment, I was told I had to take a mandatory retinol eye exam in order for the doctor to see me. There was no prior mention of this charge when I made the appointment, and it felt misleading and frustrating. I agreed to it reluctantly because I had already waited so long for my appointment, and I needed my eye exam. During the exam, the doctor and I discussed contacts and he recommended I stay on them since glasses tend to make me dizzy. He checked my eyes and told me my prescription hadn't changed. I left with my prescription and assumed everything was fine. Fast forward 6 months, and I realized I couldn't find my prescription. I called to ask if they hey could simply print me a new one, only to be told that I never had a contact lense exam, which was an additional charge. They also told me that I'd need to redo my full eye exam (which is only covered by insurance) to get the prescription, and that would cost upwards of $150. I was confused especially since I specifically talked to the doctor about my contacts during my appointment, and he told me that my prescription hadn't changed. I also felt blindsided by the additional costs. To make matters worse, when I called my insurance company, they confirmed that retinol eye exams should be optional, not mandatory, and this offices policy seemed unusual. When I explained this to the receptionist, she was incredibly rude, and honestly I ended up crying. I've never felt so disrespected and confused by a healthcare provider. This was the most disorganized and uncaring experience I had at an eye doctor's office. I would never recommend this place to anyone, and I regret going here.

The team is very welcoming and extremely helpful. Oscar was the one who assisted me. I was in town…read moreand needing some contact lenses since I happened to lose one. They accepted my insurance and I was able to get something immediately and ordered. Quick service and well kept office.

I really enjoy this location, very friendly and professional, stocked with wide variety of frames…read morethat made it fun and easy to choose from. Oscar went beyond to make it this experience easy for us, highly recommended.

I called in with an emergency eye issue and the receptionist was SO rude!…read more She was like "oh we're booked" and then "I would suggest going to the ER then." Totally rude. Not ever going to get my business!

Amazing staff! Brilliant Dr Worked my husband in last…read moreminute to discover possible retina tear and bleed behind eye. Quickly got us in to retina specialist the next morning who confirmed what Dr Graham had indicated! Best OD ever!

Update to reply below by Carla from the business:…read more This is the main number for the business you provided, which is not helpful. There is not a contact persons name to speak with directly. I do not feel comfortable. calling the main office line anymore and encountering the office manager again after she has twice offered such disparaging treatment towards me. If you provide a specific owners name and a direct phone line and time to call or specifically directed email, then I will reach out to discuss further. Otherwise I am afraid I will just be going through the same scenario again with the front office/Manager calling this main phone line. I am traumatized from the treatment I've received from speaking with her. ---------- Original review: I give one star for the 2 horrible experiences I have had with front office, and most specifically the office manager. I believe her name is Liz. After being a patient for sometime, I had to leave this office, even though I liked the doctor and eye tech, due to very disparaging and unacceptable treatment. I've written an official letter to the doctor to inform him of what has happened. I don't know if office manager screens his mail. I pray he sees it so they can make improvements based on my experiences. I would hate for anyone to go through what I have gone through. - if I hear from the doctor/office and anything changes I will update my review until then I cannot and would not recommend this office.

Ben going to Topa Topa since Wife's friend recommended " thanks Pam"…read moreWe drive from beach in Oxnard to Ojai Worth it as entire staff is great ! Any questions Bob Launius 8052184272

Just wanted to give a shout out to this office. I was a patient of Roger Phelps, but he retired…read morelast year. The glasses I had purchased just before he retired lost a screw. I asked if they could supply a screw, even though I was not a patient. They fixed my glasses and didn't even charge me!!! That's old Ojai!! Thank you, once again. Above and beyond.

Wonderful Doctors and staff! A really great selection and wonderful customer service.read more

Haven't had an eye exam in many years. Decided it was time and found a agora family optometry close…read moreto my house. From the moment I walked in the door I was greeted with warmth and friendship and smiles. My appointment was 5 o'clock, and I did not wait longer than three minutes to be seen. They ran like clockwork. The doctors and the staff are amazing friendly! Highly recommend!

No words for how nice everyone is here. I have had two last-minute/painful stye eye visits and Dr…read more Jorge always finds a way to fit me n. He is such a caring, good guy. I also have been able to work with him on a more professional level as well in regard to a oncology medication that has ocular side effects. He has gone out of his way to be available to any of the patients I have referred to him because they are not allowed to have their infusions without a monthly eye exam. He did all the studying and research on the drug on his own so he would be ready for any adverse ocular events. He really is one in a million. I feel so lucky to have found him. The whole staff is lovely, friendly and so accommodating!

Doctor Wilson is professional, caring, and also has a great sense of humor. He was really good…read moreabout fitting me in for my vision exam. I have been to him before and I will return in 2 years!

I always feel welcomed and very well taken care of when I come here which made moving into a new…read morearea that much easier! Hes the best. Truly a neighborhood favorite.

The staff was kind and patient with my child. They made the exam easy and comfortable, the doctor…read moreexplained everything clearly.

The entire staff, except the Dr., are so impersonal - they acted as if I was disturbing their day…read morebecause I scheduled a vision test and wanted to buy some prescription glasses. So rude and dismissive. The assistant to the doctor behaved like a robot reciting all her directions to me without even a hello.