Very busy but they mean business, whatever your needs are, they're met. I lost my glasses and they…read moreaccommodated with another pair by going out of the way and searching with my insurance and calling them. I appreciate the quick delivery of the glasses as well.

Throughout my life, I've had quite a few eye doctors. However, none hold a candle to Dr Kleen. He…read moreis top notch in his knowledge about eyes, he is always 'up' on the latest highest technology and invests the money to have these devices in his office. He is patient and has a wonderful way of educating and explaining things. He is also highly integral----he's all about eye health and honesty. Also, a shout out to Luz (optical department)---love working with her.

Urban Optics in Santa Barbara is wonderful! I've been happily going there for years because the…read morestaff always engages with warmth and genuinely friendliness. What could have been a simple prescription update and glasses purchase always turns into such a happy and fun experience, thanks to the incredible team. A special shoutout to Anastasiia and Lianna, who went above and beyond to make me feel cute and fashionable in my new specs. Their positive energy is contagious, and you can tell they genuinely love helping people feel their best. The entire Urban Optics team works together well, creating a cheerful environment. I always look forward to my exams and leave very happy. Dr. Zucker is pretty cool too! My prescriptions are always the best. I've tried other places and came right back. Thank you all for your great service year after year!

Worst OD I've ever been to. ** important note: They are not an authorized Oakley dealer and one of…read morethe reason is their business practices. They will put their own lenses on the Oakley's you bring BUT they don't tell you that Oakley doesn't allow any other lenses but Oakley to be used in their frames, it nulls the warranty and no authorized Oakley reseller optometrist will touch them after those lenses are put in or they'll lose they're license to sell Oakley's. When they were confronted with this, their response was that they'll gladly put new lenses in if I came in and paid for a new eye exam and pay for new lenses. So you're telling me you messed up and you won't fix your screw up without collecting more money. Lastly, they also lie about what your insurance covers. My insurance covers the eye exam but they lied and charged hundreds for the first exam that my insurance actually would have fully covered! Santa Barbara was never a place I'd expect to be ripped off, for such a "prestigious" city. Can't wait for the city to get through with their unethical business practices! Zero stars should be an option for Yelp reviews.

The staff was kind and patient with my child. They made the exam easy and comfortable, the doctor…read moreexplained everything clearly.

The entire staff, except the Dr., are so impersonal - they acted as if I was disturbing their day…read morebecause I scheduled a vision test and wanted to buy some prescription glasses. So rude and dismissive. The assistant to the doctor behaved like a robot reciting all her directions to me without even a hello.

Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if…read moreI could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings

My glasses needed a simple repair. The screw kept falling out of the arm and would not screw in all…read morethe way. I took it to a local unnamed office and after 45 minutes they couldn't fix it. They suggested I take them to the office I purchased the from and I stated I did, it was their office They were of no help so I tried the eye glass factory on Milpas. Ray was friendly, efficient and had them fixed in just a few minutes. I highly recommend the eye glass factory. This team had smiles on their faces and not only ready to help every customer that walked in, but they are quick and very knowledgeable. That you eyeglass factory!

I had such a wonderful experience when going for a random eye exam. The lovely staff made sure I…read moreknew what I was going in for, and guided me through the entire process. Of course getting an eye exam is going to be uncomfortable in some moments but they made sure to explain what each machine was doing and what tests to expect. Thank you to the team for your last minute accommodation and amazing care!

Dr Tiffany Corby and the rest of the staff did a great job with my annual eye inspection.The only…read moreproblem was the $28 fee for the eye pictures Everyone was efficient and professional.If you need eye care or glasses this place delivers!

I cannot say enough good things about this group of people. On my first visit, I felt like I was…read morethe only customer they had--everyone was so nice. Fortune made my appointment, and Julie helped me find their office on Donlon Street. Monique performed many of my eye tests using about six different devices, and Dr. Tabanfar conducted additional tests and recommended further testing later. Elaine assisted with my paperwork and helped me fit my glasses. I was never pressured to buy anything, and the whole experience was fantastic. I haven't personally met Fortune or Dr. Funnell yet, since they were off that day, so I have even more to look forward to when I pick up my new glasses next week. And they all have a sense of humor, too. Jeff Hodge / AKA... The Blind Driver and Bobby the Telepathic Guide Dog

Absolutely terrible experience I have ever had with an eye doctor…read more This is someone I had been seeing for years - including the older Dr. Funnell. However, my last visit in 2025 was my final visit. This doctor tried to diagnose me something very serious and recommended that I see a specialist that wasn't even qualified to diagnose the condition he suggested. He also stated what he said were facts about the illness, which were incorrect. Needless to say, he scared me to such an extent...that I did go to a specialist. I didn't have the condition. The handling of it was callous and impersonal. I have moved on to another eye doctor and will never visit this one again.

Go see Jacqueline if you need new glasses--she made the insurance side of things so easy. Rosie…read morealso hooked me up with all the info I needed for contacts. Super friendly office and great service right here in Goleta.

Above average service selecting glasses in comparison to other optical shops I have been to in the…read morelast few years. I wish they had a bigger selection of frames that fit my face though I found a couple that were good enough. Good experience with eye exam here.

I have gone in for an annual exam, contact fitting and follow-up with Joanne Gronquist in the last…read moretwo months and I have to say that I am very impressed with her warmth, patience, and expertise. When she doesn't immediately have an answer for me, she works hard to find it and follow up with more details, and she was incredibly patient and helpful with a first-time contact user in getting me comfortable with the process and the right-fitting contacts. She and her staff are also more than happy to provide you a prescription that you can fill in-office or take elsewhere - I never felt like she was trying to upsell me on anything. I am so happy to have finally found an OD in Santa Barbara who doesn't make me feel like I'm buying a used car every time I go in for a yearly visit! Her staff is also extremely communicative and helpful in scheduling, and I appreciate that they send reminder emails and texts prior to each visit.

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

Doctor Wilson is professional, caring, and also has a great sense of humor. He was really good…read moreabout fitting me in for my vision exam. I have been to him before and I will return in 2 years!

I always feel welcomed and very well taken care of when I come here which made moving into a new…read morearea that much easier! Hes the best. Truly a neighborhood favorite.

Update to reply below by Carla from the business:…read more This is the main number for the business you provided, which is not helpful. There is not a contact persons name to speak with directly. I do not feel comfortable. calling the main office line anymore and encountering the office manager again after she has twice offered such disparaging treatment towards me. If you provide a specific owners name and a direct phone line and time to call or specifically directed email, then I will reach out to discuss further. Otherwise I am afraid I will just be going through the same scenario again with the front office/Manager calling this main phone line. I am traumatized from the treatment I've received from speaking with her. ---------- Original review: I give one star for the 2 horrible experiences I have had with front office, and most specifically the office manager. I believe her name is Liz. After being a patient for sometime, I had to leave this office, even though I liked the doctor and eye tech, due to very disparaging and unacceptable treatment. I've written an official letter to the doctor to inform him of what has happened. I don't know if office manager screens his mail. I pray he sees it so they can make improvements based on my experiences. I would hate for anyone to go through what I have gone through. - if I hear from the doctor/office and anything changes I will update my review until then I cannot and would not recommend this office.

Ben going to Topa Topa since Wife's friend recommended " thanks Pam"…read moreWe drive from beach in Oxnard to Ojai Worth it as entire staff is great ! Any questions Bob Launius 8052184272