Shoutout to Lucia at the State St location for absolute top notch customer service! Brought in some…read moresunglasses with damage that I thought would be unfixable and without hesitation she assured me she would get it fixed and stuck to her word . If I could give her 10 stars I would!

It's a small store and possibly understaffed. On a Tuesday during the market, they're kind of busy…read moreand there's not little to no area to lay out the sunglasses under consideration . Unlike some other sunglass huts, as well as other sunglass stores, they don't offer you a basket or a tray to put the ones you may be considering I had questions about the chromatic polarized versus polarized and impact on car head up display. Erik did not know what I was talking about which is OK. I explained it a few times and he seemed a little annoyed, so I got it out onto the phone to make sure I was describing it clearly. I think Corporate should do a better job of empowering and informing their managers. It's important that when you're selling sunglasses that are polarized that will make heads up display on cars not work that they know about that and at least are familiar with that concept. I felt like I had to convince him that this was really a thing! When I asked if he could get more information about this because perhaps their new technology that they are pushing with the chromatic might somehow address this issue. I have no idea and it's a good question Again he said he didn't know and all he would do is call another manager who probably wouldn't know. I was surprised because I thought that he could get a hold of Corporate to get more information and technical support about the products being offered I felt like he was annoyed with the questions. It was a very disappointing experience. I don't think I'll ever go back to the sunglass hut.

My wife's eyeglasses broke while visiting Santa Barbara. We walked in to have them do a quick…read morerepair. These guys are great!! Ricky and Daniel are the best! 5-star customer service. Probably 6-star. Thanks guys!!

Purchased a pair of glasses and a pair of sunglasses on Saturday. I called them Sunday and asked if…read moreI could come in on Tuesday to get them refitted. They were very nice and my glasses were fixed quickly. They have a buy one get one offer and also give an eye exam free if you purchase the glasses there. I highly recommend! Stephanie Cummings

I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(…read more I walked in for tightening my glasses but they scratched both my lenses and my Cartier frame ;(

Update: Urban Optics reached out to me and adjusted my bill for the items I was told my insurance…read morewould cover and processed a $291.40 refund to my card. I appreciate their professionalism in this regard.

Mr. Hurley made my first pair of glasses as a kid, and my family has been visiting him ever since…read more He's always kind, patient, and helps you find the perfect glasses. Thank you!

Jack is Simply the Best! Has helped Many of the Patients I cared for and took care of things making…read moreit so much better! He's a very good Man that cares for the Wellbeing of Others and knows His Business. If your not Happy, He will Make sure you are before you leave! Thank you Jack Hurley for your Many Years of Service in the Community!

My husband and I went in 30-45 minutes before closing to get our glasses. They had great selections…read moreand they were patient while we were choosing. They were also knowledgeable about the different type of features we could purchase for our glasses, I appreciated how truthful they were and since my prescription is not that high, the clerk wasn't trying to upsell me to choose every single add-on. My husband's glasses took the estimated 2 weeks, however my glasses took 4 weeks, when we came in to pick up my husband's glasses we asked for an update and they said that the storm was delaying my glasses. When I finally got to pick up my glasses, the staff were kind to help me tighten the frames and even said that if they loosen over time that I could come back. Would recommend this place.

After a visit to the optometrist my first visit and eye exam in 12 years, I was told I needed…read moreglasses (astigmatism, myopia) for driving. The main reason I went for the eye exam is because my vision had been getting more and more blurry, particularly noticeable while driving pre-dawn and after sunset. It's not fun hearing you need glasses (first timer, here) and just thinking about going anywhere to drop off my prescription and having to pick out frames had me unnerved. My housemate suggested Goleta Valley Optical, and then said, "They have a place right across from Trader Joe's on De La Vina." Super convenient location for me, so that was the first major plus. Easily found parking on the street (didn't know they have parking in back) and when I walked into the business, I was pleasantly surprised at how beautifully lit, clean and open the place was. Lucky me (another big plus), I was waited on by one of the owners. A family business, and local, as it turns out. Another nice thing to discover. "Jacob" was tremendously patient with me, answering all of my questions. We had a most engaging back and forth, talking about our hometown of Santa Barbara. What a lovely person he is. No wonder business is thriving. (They also have a location at Turnpike and Hollister, I found out.) Jacob helped me find just the right frames, too. Everything he said and did made me feel much less stressed about my eyes and having to get glasses. I came here to write this review because I think more people should know about GV Optical and how well one is treated. It seems a rare thing, of late, to find such terrific and friendly service. Thank you, Jacob. I much appreciate your professionalism and awesome help.

Very busy but they mean business, whatever your needs are, they're met. I lost my glasses and they…read moreaccommodated with another pair by going out of the way and searching with my insurance and calling them. I appreciate the quick delivery of the glasses as well.

Throughout my life, I've had quite a few eye doctors. However, none hold a candle to Dr Kleen. He…read moreis top notch in his knowledge about eyes, he is always 'up' on the latest highest technology and invests the money to have these devices in his office. He is patient and has a wonderful way of educating and explaining things. He is also highly integral----he's all about eye health and honesty. Also, a shout out to Luz (optical department)---love working with her.

I had such a wonderful experience when going for a random eye exam. The lovely staff made sure I…read moreknew what I was going in for, and guided me through the entire process. Of course getting an eye exam is going to be uncomfortable in some moments but they made sure to explain what each machine was doing and what tests to expect. Thank you to the team for your last minute accommodation and amazing care!

Terrible experience. 2 pairs of glasses neither usable. At a very high cost to me. I advise…read moreanyone to seek out another optometrist.

Front desk is the worst! More than 2x now they have scheduled follow up appointments - I put the…read moreappointment in my phone, and then they unilaterally change the date.

In case you can't have an appointment withDr. Joanne, rest assured her husband Tem is excellent…read morealso, thorough, helpful, had good ideas for alternatives to an eye issue. The entire staff is professional, also handy parking is in the back. Recommended highly.