With managers like Tanya and Bill, no wonder this place has the ratings it does. Poor leadership, poor results. It's an equation that plays itself out time and time again. You're in CUSTOMER SERVICE. I will repeat that; YOURE IN CUSTOMER SERVICE. If you don't fully understand what that entails, then you have no business working in a customer facing position. Upper management needs to train their shift and store managers to be sure they know what they're doing. read more

Just returned meat that expired 1/21/23 This has happened twice before. I'm not checking dates on everything I buy. Then having to return it. They don't really care much either. Not shopping there anymore. read more

I used to be a huge Vons/Albertsons shopper there's not one near my home. I started shopping at Ralph's this is the best location I've been to! I have one closer to my house but I choose to drive to this one every time. It's one of the bigger Ralph's and I love their huge bakery section! Needless to say this is now my go to store :) read more

Sign said 1.99 for Dris Strawberry they charged me 3.49 and that's with my card. I tried to call the Manager and he or know one answered the phone . Now this is not the first time they over charged me . So warning be careful because Ralph on ElToro road is criminal. read more

Worst customer service ever . The market itself is just fine. Produce is nice and they have everything you're looking for in a typical American grocery store. But don't try to call them to ask if they have something to save yourself a trip if they don't. The waste your time with the phone ringing over and over and over. I had three people answer on separate occasions all of whom transferred me to nowhere. I hate having my time wasted and being frustrated. read more

This Ralph's and I have become acquainted with each other on several occasions now, and I think it and I are going to continue to become better friends. I particularly enjoy this location because it's not crowded. Maybe I'm just not shopping at the right times with all the soccer moms and herds of families, but every time I have come here, I've found it slightly... empty. And I like it. The store is fairly easy to navigate (though I would appreciate it if the dairy and cheese were near each other) and tends to have some decent offers when you use your Ralph's card. They have ample self checkout stations (4 perhaps? I didn't take a good count - I didn't have to queue so didn't need to pass the time), which is great for speedy shoppers, like myself. The store is set back from El Toro a bit in a shopping centre, and unless you're familiar with the area, you might not realize it's there. read more

Ralphs - Grocery Near Me - Lake Forest, California

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Went into this store after I got off work to buy soap and shampoo. Ailse 2 and 3 were completely gated off and I could not access the items I needed to purchase. I approached the self check out lady and asked if I could get access to the aisle so I could buy what I need. She told me the aisles were closed. So I asked, " so I can't buy shampoo and soap?" She's again told me no with no explanation. What kind of store even does this and why do they think its okay or even makes sense for that matter?? Never in my life have I ever seen a store do this. That's the last time I ever visit a ralphs read more

I shop at this Ralph's all the time and most of the workers here are... how do I say this? Not necessarily the most polite people, with one exception! GRETCHEN in the deli. She is, by far, the reason I love going to this store. She makes the store a way better place just by being there. She is so genuine and she actually cares about your experience while on the store. She gives me back my faith in customer service. read more

I like shopping here , I used to shop mostly at Albertsons but I find better prices at Ralph's. My big thing is fresh bread in the morning. Albertsons fail miserably in the department. Service in the deli at Ralph's more variety and great service. read more

Y'all are insane I feel like I'm shopping in San Francisco not Orange County. Everything's locked up and and they take the plastic bags until you pay and add how many bags you need lol it makes leaving the store so much slower. Pretty expensive too. Hire security guards or do something actually efficient to make changes. You need help at self-checkout making it not self-checkout. All your doing is driving the good customers away that won't put up with this and possibly attracting more of a "worse crowd." Good luck! I'll be shopping elsewhere from now on. read more

I know for making the store more profitable the inventory needs to be assessed. But damn I can't find shit since the whole store was moved around. The staff are usually helpfully except the stoner boy. Yes he is noticable.Sorry Q read more

OMG. 2 registers open and lines 6-7 people deep! Please people use self checkout if possible!! I'm purchasing alcohol so cannot. Poor planning and customer service when you have to wait in line for 10 minutes to buy 2 items! Also checkers have to bag making it even longer! UGH read more

This is my favorite Ralphs ever. Staff is friendly, items are conveniently available, even the meat is superior to other stores! The price is unbeatable! Scott the manager is super professional & accommodating. This store is the go to for all your grocery needs!! read more

Bought three $100 Visa cards here for Christmas gifts. The cards were all compromised and used to get cash out at a gas station in LA before even giving to recipients. Serious scamming going on here, not sure what Ralph's is doing with these gift cards but do not buy gift cards here ever! Called Visa and they said that the cards were likely compromised instore before purchase. So shady and now out three hundred dollars. read more

Makes no effort to enforce masks. Employees walk around with masks below noses, customers are allowed in with no masks. This ralphs serves multiple retirement communities that encircle it. This is extremely reckless and I will not shop here anymore. read more

Ralph's is a large chain grocery store. This specific location is off of El Toro in Lake Forest. I like that this location stays open late till 1am it makes it very convenient for late night shoppers like myself. They have a large variety of items here and the store is big. They also have a lot of promotions around the store and if you download their app they have even more promotions. It's definitely a store that helps you save money. The customer service here is also pretty decent. Overall, it's not a bad store, they definitely have everything you need and they are open later than other stores in the area. read more

Worst experience ever!! I'm in Ralph's with my handicap client and service dog. For less the. 5 min a pos manager came up causing a seen!!! Embarrassing my client as he was having a behavior getting all the attention on us as I'm try g to redirect. I informed him the dog was a service dog that I had a badge. He continued to make a scene. When I finally was able to redirect client out of store he was crying because he was so embarrassed. I can't believe that a place like Ralph's would hire someone so rude, inconsiderate ass hole read more

Be careful when shopping here! I went in & saw in the floral section a sign right next to the plants that said 4 for $5 for these tiny little potted plants. When rung up, they were $9.99!! I asked the cashier why there's a sign that said 4 for $5? There were no one in line, So I asked to show the cashier the sign that indicate that. The florist was nearby & pointed out the ones that were 4 for $5. I made the florist remove the sign as it's misleading! Also as i walked into the store, there was a sign that said 2 for $5 for the Doritos chips, when rung up, they were $4.29 each!! Again I asked why are there signs that said 2 for $5? It was a Wednesday, they forgot to change the signs as it's a beginning of a new sale for that week. She did honor the sale price for me but if I wasn't paying attention then SOL for me!! SO BE CAREFUL when they're ringing up your purchases! read more

This is for the bakery. So I ordered two birthday cakes last week. I had also asked to have Happy birthday written on the cakes. One cake they said not enough room to do that. Really? I ended up doing it myself spending more money getting that frosting pen. World is getting lazy. Customer service has declined. read more

Bakery Service: Ordered a cake for my daughters 4th birthday a week ago. 3 hrs before the cake is supposed to be ready, we get a call that the price we were given was too cheap??? What ? We showed them exactly what we wanted in their books of themes? Wanted Beauty and the beast just like in the picture. How hard it that? Don't have employees give prices if they don't know how. Have a designated person to give quotes. Zero stars. Way to ruin a 4 year olds cake. On the day of. read more

September 24, 2015. I found this on the bakery section. I showed it to the manager, and she wasn't surprised at all. She didn't say anything about it. It was obviously expired, so they removed the expiration date tag, and marked it down. Moldy and everything...! I can't believe it, and I can't believe the manager 's reaction either... See photo. read more

Ralphs - Grocery Near Me - Lake Forest, California

this is the first time I've ever seen the Floral Department look so clean and taken care of.The girl in charge of the department, Zoë, was very funny and polite. Her arrangements are beautiful and I can't wait what she creates for Mother's Day! I also really loved her hair. Five stars for the floral department! read more

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Given the ratings I see on this store - and my experience with shopping there - this is one of the few one star ratings I would give a vendor. Seeing a price for a product - buy 2 get 3 free. So is it 3 more free units or is it the 3rd free. These are things I determine with an employee with natural intelligence, as I am bagging my own groceries in the self check out line while someone makes sure I am not a negative loss prevention data point. As a strong 4 digit annual budget consumer of Vons and Ralphs, like many other adults - I run in and out of grocery stores 3 to 5 times a week to either pick up a full order or a small order (like in this case - food care for an elderly parent who will probably not make it this year on a Easter Sunday) - so when I ask the self checkout rep while bagging my own groceries why the third one is free - the individual says - no 3 free - and the bags are over here. So I assume (wrong) that I can pick up the 2 extra bags on way out? Nope they did not volunteer any additional information. Is this a collaborative customer relationship to delight the customer since I'm purchasing from you? Apparently not. When I return from taking a photo of the price tag - and then ask about the pricing - the representative firmly says that I would have to scan all 5 bags - great - I'm in a rush to support my family and you are making it difficult for me because standing there watching customers bag (there were 2 of us) is more important than grabbing a couple bags and helping me scan - or tell me clearly to go grab the 2 more bags and "scan" and "right now". At another Kroger site - I saw an adult male worker tell a senior woman that he didn't fucking care as she asked for help on a service as he rushed back to check out customers. How about - "stand by for 10 minutes we'll send someone over as soon as we clear the demand up front" So perhaps the root cause is poor training from management, worker shortage, and limited resources to help customers given the minimum wage increase and the patchwork improvement by artificial intelligence, which leads me to conclude to choose my vendors carefully for maximum shopping satisfaction. Likely management's fault, but dammit please make it easier for the consumer or watch shoppers go else where. I will not shop here again. read more

Nasty employee at the self-checkout line. I was at Ralph's around 1:30pm today at the self-checkout line and I couldn't find the vegetables at the checkout computer because of multiple names in the vegetable screen so I asked the Ralph's employee for assistance. This employee Came over with a nasty attitude and banged at the computer keyboard and was short responding to my questions and walked away. I finally said to her "what is wrong with you?". I then went to Ralph's Customer Service and complain to this guy and not very satisfying with his response. Very bad experience with this Ralph's. read more

This was my first time in the store, each worker I walked past was so friendly. Talkative and seemed like they was happy to be at work! My friend lost her wallet in the basket and they found it and saved it for her! read more

Chanlay in the Ralph's floral department on El Toro Rd, in Lake Forest did an incredible job on our Winter Formal flowers!! We forgot to order them early and were frantic on Thursday wondering if we'd find anyone last minute to make them for the dance which was two days away. Christina was so sweet over the phone and assured us, they'd have white roses in stock to make the corsage and boutonnière . She didn't even ask for a credit card to prepay like the florist requires. Corsage was $24.99 and the boutonnière was $9.99. I have paid over double that in the past at a local floral shop. I will NEVER do that again. Chan, as she goes by, did a stunning job with beautiful firm white roses and you'd never know these were less expensive. The navy blue ribbons were nice quality and I loved the second ribbon color of a lighter blue to provide depth and design to the corsage arrangement. I encourage everyone who needs dance flowers to see Chanlay at the El Toro Rd Ralph's floral department. You will NOT be disappointed. read more

Ralphs - Look at these gorgeous quality roses! - Grocery Near Me - Lake Forest, California

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worst ralphs ever. so unprofessional and so unpleasant. worst customer service ever. the lady at self check out literally ripped my bags out of my hand and scratched me, to check my stuff THAT I PAID FOR. so ridiculous 0 stars if i could read more

So I'm gonna start by saying this is my local Ralphs store I always come here for my kids birthday cake and today I walk in at 1:45 PM and I spoke to the bakery manager. She was already rude and not willing to help me with my order in a little bit. Don't know she was getting ready to end her shift. I asked her for a cake she said well we don't have that till maybe tomorrow I said OK can you ask or call another store to see if they have that in stock she act like she was on the phone she said I don't not getting any response I said, can you please check another store she said you want me to call them I said yes please she didn't look happy to do that so then I got on my phone and I personally called one of your stores and I Laguna Hills was the one who answered and said yes we do have that cake I said OK I'd like to order half sheet and then I said you guys have this image at your place. They said no we don't have the image but you can have them print it out there and bring it to me, I said OK yeah so I asked the bakery manager again I said, can you please print this out for me so that I can take it to your other store where they already have the cake that I want she said sorry I just fuck out I can't help you anymore. I said is there anyway anybody else I could help? She said no nobody else can help you there's nobody else that knows this area in the bakery I said OK can we go speak to your manager then she said sure yeah you can go talk to them but I've clocked out when I'm leaving as she walked out the door left me standing there, so rude was not willing to help me at all so I go over to the counter to speak to one of the managers oh, they were trying to help me so lady young lady. Her name is Jenn she was very kind and willing to help me. She tried her best she could not print it out, but she said come tomorrow and will have it printed out for you. I said, thank you very much for trying, even though she did not know how to do that kind of job, but she tried because she was willing to help me but the bakery manager was just not. She was just wanting to clock out and leave. Did not want to bother with any other customer, but I do really want to thank the manager on duty and Jenn who were really willing to go out of their way to help me thank you very much to those persons and the girl in the deli as well. Thank you very much. read more

Such poor customer service from Kathryn. I tried saying hello to her three times and she chose to hear me and IGNORE me. I was dumbfounded by her lack of customer service that I forgot to present her with an online code for instacart. I told her how to fix it and it was fixed but don't understand why she couldn't acknowledge me as a human in front of her. Ralphs needs to hire decent people not rude young girls read more

Be cautious when buying meat here. I went to this location on 3/19/18 and noticed when I got home that the chicken I bought had a SELL BY date of 3/16/18. Why is chicken being sold 3 days past its sell by date? This wasn't an already packaged pack of chicken either. This was chicken I had packaged behind the counter. When I went to the store on 3/20 to bring it to their attention, instead of an apologetic clerk I was told that this chicken was fine. It's now 4 days past its sell by date! How is that fine?? After trying to reassure me that nothing was wrong with selling chicken with an expired sell by date, they hesitantly refunded me my money. It's unfortunate this happened because I visit this location at least twice a week but I see that being a lot less now. read more

Ralphs - Chicken bought on 3/19 with a sell by date of 3/16 - Grocery Near Me - Lake Forest, California

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I shopped at Ralphs on El Toro Road, in Lake Forest. I had to buy a few items for our home. For Buddy, I bought him a Hartz; flea and tic collar that has a seven month protection. That is the only thing I can put on him, even that is not easy to put on him. I rescued him from a Pet Smart, about 5 years ago. For the rest of us, I bought five Coke Zeros, in doing so, I paid $0.88 for each 2 litter bottle. Some mini raisin bran muffins, 10 cans of cat food; for out two cats, and The Orange County Register, to get info on the fires near where I live. Sadley every ten years we get large fires near us. We hope for the best, as life goes on. Robert H. read more

Make sure you check your expiration date on your medicine!! I've been giving my 3 month old baby expired gripe water for the past 2 weeks. Good thing he didnt have a bad reaction to it and I should've not trusted Ralph's. When I called to let them know about it, Alessandro was very rude about it. I asked him if he can check the shelves to make sure there was some with a good date before I go in to purchase new one he said he couldn't because he had a line to call back another time. I'm sure he could've sent another employee to check. read more

My shopping experience with Ralph's started back in 1968 at the Huntington Beach location. The produce section is important to me; their freshness and help was wonderful. Checkers were bright and happy people. Then my daughter was old enough to be employed as a box person until she left for college. We later moved to several other CA cities, then arrived at Del Mar Highlands where once again had another outstanding Ralph's. Now we live in Carlsbad where we once again have a wonderful Ralph's. But this location came with an unusual prize. Checker Nadine from Ralph's Huntington Beach is employed here in Carlsbad. Such a sweet surprise. Ralph's business plan offers the best in service, value, products, and quality. And it is consistant. I can always depend on that. read more

This is a nice large Ralphs... and it is clean. I have had really slow check-outs here though, particularly in the 15 items or less. I seem to always have the customer behind me in line as well that just doesnt know the meaning of personal space. I understand this has nothing to do with the store, itself, just sayin :) I wouldnt recommend parking in the spots right up front at the entrance of the store... that is a pretty busy center, and its not very easy to get out from there. Walk a few extra steps and park in one of the aisles :) read more

It is snowboarding season again and I have been hunting around for cheaper lift tickets for awhile now. I typically use liftopia or mountain high's express pass online loading, so I was surprised to find out this location actually sells live lift tickets - for only $49! You can save $10-20 dollars depending on the typical pass you would normally get had you purchased at lift ticket window. The lift ticket is an all day ticket and is available for use until the end of the season. Once you set board on the mountain and slide through Mountain High's ticket gate, the ticket is deemed usable until the end of the day it is used. Pretty sweet! :) read more

The manager at the store closes the store before 1 AM so be careful if you were trying to get there before closing because if you succeed you will not be granted entry into the store despite your efforts. This is due I was told, To the managers belief that anybody who shows up to the store in the last minutes before closing, "has no consideration for their workers who want to go home and instead, intend and will proceed every time, unanimously and without question, to lollygag and take their sweet time as they shop throughout the store well into the Wee hours of the morning, taking as long as they would like, in blatant disregard for, and with willful Ignorance in the place where the should any concern whatever in regards to the needs And/or wishes of the hard working associates Who have shown up once more, as they reliably do, day-in and day-out day-after-day, void of complaint, but accompanied, rather, by grateful smiles happy to be blessed with such an opportunity, and proud to have proven the stock invested in them to have become so faithfully able to be relied on, and, in continue info to take action that validates and furthermore solidifies such a faith in them as employees their consistent application of effort, energy, competence attitude, humbleness, and readiness to perform due diligently their respective responsibilities beyond all initial standard expectation, but because I rush there after a busy day and Arrive at 12:45, I am greeted by locked doors and a frowning little frumpy lady who told me I was going to disregard her workers right to head home at one make them wait on me to shop for hours before I might ever release them as hostages and allow them to finally go home. read more

I walk in to get flowers since the flower shop near by was closed. I was trying to find the nicest thing they have and I finally found it, it was for $34.99. The lady that was there, her name was Duan I think, was beyond rude. I ask her if it's possible to change a flower on there since it looked like it was dying and her response was "I am very offended that you said that, I am not changing anything with it, I got this done yesterday" I told her I wasn't even aware that it was made here and that someone a while ago told me it was totally possible and not offensive to ask for that. She responded by getting more rude and aggressive in her tone and then she picked out pedals from the rose that i pointed was falling apart! At that point I calmly left and I can just hear her continue to use rude language at me... what kind of service is this? All that for this?? read more

Dear Mr Kroger, I wanted to express my delight shopping at My local Ralphs grocery store here in Lake Forest CA 92630, your selection is outstanding , fresh and inviting . I always end up purchasing much more than what I went for. I also wanted to express my gratitude to your employees they are very very nice its their attitude. You know in these uncertian times when we are all living at this moment it is refreshing to see such positivity in your stores. I reaaly would like to acknoledge one employee that to me deserves to be recognized she was my cashier her name is Angie today is Dec 18th and it was between 7 to 830 pm yes i like to go thru each isle looking for sales. Angie was so very nice and attentive I csn not let this day go with saying thank you for making my day , please reach out to her and give her my gratefulness Have a very nice evening read more

Customers with $500 worth of stuff should not be using the 15 items or less check out I'm also really disgusted by how many snobby customers tell you that you cannot load your stuff on the conveyor belt, because they need the whole damn thing in fifteen items or less checkout, or tell you that they are c checking out so back off when you aren't bothering them...? The soda is near checkout self help, if you are trying to get like a soda or something, ppl yell. No I don't need your cash wrap, I'm not buying mine and your crap, and if you can't use self checkout please don't...the ppl that monitor self checkout let this go on??? It is a completely awful disgusting grocery and half the time you can't get service in the deli, when you do your an inconvenience...and now no Starbucks.... I only come here for vodka, I prefer Sprouts....and nothing is healthy at Ralph's. I'll be going to Albertsons, Sprouts and Mothers Market from here on end, instead. Fuck entitled customers. I hate this grocery store. If one more person yells at me for no reason at a grocery store again this year, all my groceries are delivery. Ppl are no damn good. Staff let you get bullied too. read more

Kudos to our local Ralph's Store management. We are under an extreme heat warning for 3 days. Had to run to the store for something and they have cookers in the front of the store by the registers with cold water for customers. It's a toasty 89 degrees right now and they are predicting 105 degrees tomorrow. The food is consistently high quality whether it is meat, produce and I love the sushi chef. Customer service excellent. Customer for life here read more