When they have to lock up their batteries in the cabinet but not the candies, eggs, diapers, travel size items, etc...: i m out!! PLUS the self checkout machine is useless!!! I selected No Bag and the screen display a "The help is on the way" message. WHAT?? why do I need help when I bring my own bag??? And why do I need an age verification when I m buying a lighter?? I don't like Ralphs, their light inside the store isn't as bright as Albertsons. Go to Albertsons instead, they self check out machine is way better IMO. read more

If you call because the bagger was so eager to leave he forgot to put some of your items in, they won't answer even after 40 minutes of ringing. If you figure "Ok, it's 2 hrs before close but it IS pretty late, I'll try tomorrow afternoon", they still will not answer. And if you begrudgingly reach out to corporate, and corporate tries to call the store on your behalf, they STILL won't answer corporate's call either. This was a separate experience I was going to let go of, but now I can see a bigger issue with this store: And if you ask for a bag of chips from person in a manager polo, he will tell you no without even looking. He will make up some lie about a truck coming in the morning, and you will proceed to find them yourself in the overstock on the top shelf. They're not even trying. read more

Ralphs - Waiting for someone to answer the phone like: - Grocery Near Me - Lake Forest, California

The workers are nice but they don't have enough cash registers open or baggers. I always have to wait long to check out. I like that they carry a lot of brands though and that Ralph's has a reward program for you to get fuel points. read more

Cake review! Got the strawberry shortcake cake at the bakery. It's really good! For under $20, it's a great size cake with a lot of flavor. They will write on it for you too. Low stocked on ice cream so I had to go to another Ralphs. Plenty of check out lines open so no wait! read more

Firstly, there's no cashier it's 10:00 PM and they told me that I have to use self check out even when I requested a cashier ! I've been a cashier before, working at grocery store back in the day, but I was paid for that! Not everyone is good with scanning items and bagging them themselves. And So now they're not even giving us a choice. At least if I went to a cheaper store we would save some money and they would have bagged our groceries for us. Finally would like to note that some people like human interaction, such as salutations: hello, goodbye. Have a pleasant evening. Etc.. In conclusion, The ambience here was non-human. - little assistance here for second language, learners, handicapped people, Senior citizens, people without their vision glasses, handy, people that don't know how to operate understand self checkout, procedures, etc. read more

Ralphs - Bought some essentials - Grocery Near Me - Lake Forest, California

My time here often seems easy to find my items as much as my deals I often go to. I gotten fast service when asked for my pet collar and I was pleased with the service provided. I don't see any sort of problem. I see they respect the people and do not even judge the people who come in. I only see them help when asked and do not let others get to them if they get a difficult costumer. The place is clean enough for me. read more

These stars are for the meat department only. Specifically, for the butcher I worked with. I believe his name was Dylan. Very helpful, and didn't try to brush me off when I was asking about their tri-tip. It's so weird, because more often than not, I come across butchers who don't want to help. Or they are super arrogant. If I ask a question, they answer me like I should know, or they seem appalled by the request (like, can I see another piece please?). Thank you to this butcher for being kind and helpful! read more

Clean store, helpful and friendly staff. Maybe its the area I was a little suprised by the number of items under lock and key. Not a way i like to shop. read more

Staff is nice huge variety of things and always a lot of check stands open to check out no long lines love that

CHECK DATES WHEN SHOPPING HERE!!!!! They sell expired food which has mold on it, and when you tell them the food on the shelf is expired they act like you're the problem for telling them about it and how dare you bother them with such a thing. When I went to return the expired (by a week) Haigs hummus that I bought off their shelf they acted like I was strange for wanting my $6 back for the inedible, moldy, expired food they sell. Shop with caution. Expired food, and rude customer service. read more

I normally don't rate grocery stores, but today was a good day to do so. Everyone in the store smiled and spoke to me from the produce people, to the people in the back doing the clearance, to the stockers; up into the cashier. I praise the Lord Jesus Christ for them. read more

When trying to order from the fresh Deli where they have freshly made salads, fried chicken, etc., I have a huge problem when I'm trying to order online pick up or delivery. When I search on my Ap for deli items, they don't come up. I'm especially interested in the fresh Chili Rellano's they have in their Deli and I cannot find them when I try to order from their Ap online. It's so irritating, so I called and absolutely NO ONE HAD AN ANSWER. I hate shopping and it's impossible to order online if you CAN'T ORDER ONLINE!!! read more

We're paying high enough prices as it is for Ralph to be ripping us off please check your price before you go to the register because the register will have a different price for you they was going to charge me $12 more for three items that I knew that I was being overcharged the manager fixed it had to override it. read more

Grant was the best guy at checkout, he was very respectful and he gave me cash back without me even having to ask.

You know, this store was interesting, there were certain sections that were blocked off and you had to pay in that section, which I have never seen before. There were some interesting people at check out and service clerks kind of not knowing how to handle these customers. Probably need some training on what to do or who to call in certain situations. But they did have everything I needed, so I was successful in my shopping trip here. read more

Went to check out with Sergio who receives 5 stars. The 1 star is for the old short lady bagging groceries who decided to rudely critique Sergio out loud in receipt handling (which in my opinion seemed like the customers job) - based on my 20 years in customer service experience, it was extremely inappropriate to critique an employee in front of a bunch of customers. To be honest, she seemed like an employee and not even a manager and if she was a manager, she should be demoted or take some leadership classes. Good job Sergio for being professional and not reacting to her because I definitely had comments to say if she didn't walk to bag at another register. read more

I'd like to give a BIG shout out to Alex in the Produce department! He definitely deserves recognition for keeping the produce looking top notch, clean, fresh, labeled and most importantly is always available to help his customers. Great job Alex, keep up the outstanding work! read more

This used to be the best Ralph's around IMO. Leadership / mgmt must have changed dramatically to ruin this once great store. From my latest visit (today): 1. Stock outs in produce section. 2. All bananas were green except for organic. 3. Prices are too high. 4. Items on shelf are mislabeled (intentionally?) and I was charged triple the labeled amount. 5. Check out looked like the entrance to Woodstock with 23 customers impatiently waiting in line. 6. By the time I checked out (about 20 mins) - frozen items were melting. 7. I asked the poor checker (there were only two) why isn't leadership present & helping. He said he had no idea where they were. But maintained composure while facing this disaster. Senior leadership should perform an audit on what the heck happened to this store and make much needed changes. I do not plan to return to this location again - until responsible & effective leadership is in place. Sorry for the rant but hopefully it helps turn this disaster around. read more

This review is for the bakery team only. Today, I needed multiple cookie trays for medical offices in multiple cities. Ralph's Bakery was one of my stops. The team was helpful and prepared the holiday cookie trays as I waited. So much appreciation! read more

I would give this place negative starts if I could. I was scanning my items just right now at 10:36 pm and the person at the self checkout was literally next to me and made me move my items around and counted each of them to make sure I wasn't stealing?.. he was too close, touched my items and moved my bag and that's just weird. read more

If I could give 0 stars, I would. First off, the entire staff or lack there of seem to hate their lives and are not helpful. Second off, they close one of their doors by 6-7pm every night ‍. Finally, the fact that they close two entire aisles at 7pm every night is absolutely insane. If you want to buy tampons, laundry detergent, tooth paste or anything cold/flu related then good luck because you're SOL here after 7pm ‍ What a complete joke. Not to mention the area can be super sketch at night and I never feel safe here. Skip this place and thank yourself you did. read more

I was almost robbed here last night, don't shop here at night, and don't expect the store manager Scott to do his job or even answer the phone! He wasn't busy, he's lazy! Ask me why? He only had a few customers...called twice to report what happened, he answered the phone didn't speak, just sat the phone down, I could hear the cashiers, that was 4 minutes, I called back & went through the meat dept., he answered after another close to 4 minutes, he could care less, Union jobs must protect worthless employees! read more

Ralphs - My phone calls .. - Grocery Near Me - Lake Forest, California

The shelves are never full, good luck placing an online order. Today, for the third time I get an email my order is ready, I get to the store and wait 20 minutes to find out they haven't even started to pull the order. Don't offer a service you are unable to provide. read more

The CEO of Kroger (Ralph's) mentioned in a stockholder meeting that they are perfectly comfortable passing massive cost increasses on to their customers. Profits are up! Target is literally dollars cheaper on some items. That said, I wouldn't expect to stand in for a MASSIVE amount of time because they only have 2 registers open with NO BAGGERS on a busy day. These guys (the corporation) are terrible. When I made the point that it would be great to get the perosn the register some help, they only got effended saying "We're going as fast as we can, sir." "Yeah, I get it, because there are 3 people running the whole store." To be avoided... read more

The self checkout wasn't scanning one of my items, so I was forced to to go to the single checkout clerk. Yes. One clerk. Let's call her "Nose-Out Liz." Nose-Out was very rude to the customer in front of me, who might have been homeless by his appearance, but it's no reason to scoff and scowl at someone. Unfortunately Nose-Out still hasn't learned that the nose is connected to the lungs, and exhaling spews aerosol droplets. This made me very uncomfortable, especially now, when things are so bad. Liz didn't seem very happy, and I might not either having to brave so many people each day. I'm sure many others in the Nose-Out club are exchanging droplets with her daily, all the more reason to be extra careful, and the more likely Liz is to catch and spread the virus. You can tell which checker is "Liz" by locating a name tag that says"Liz." For Covidery caution's sake, beware Ms. Nose-Out. read more

Nothing like walking into a store and seeing plumber crack. Good majority of the merchandise is locked up - so you have to wait to get any kind of service. If you ever get any at all. The strawberries sold here are moldy. "Fresh for Everyone" motto my ass. Always check before purchasing. Maybe that's why there's always someone fixing the refrigerated section in the produce. Plumber crack, Eric and old baldy.... Man, oh man. I witnessed Eric berating a customer because she uses a reusable bag. Instead of using a basket or shopping cart, Eric yelled at her for putting merchandise in her reusable bag. Old baldy called her a shoplifter. Like wtf?! Did she run out of the store? No. They literally grabbed the bag off her shoulder, walked her to the register and made her pay for the produce. They searched her other bags for products. When she paid (for the 1 item), Eric yelled at her to get out of the store. She wasn't welcomed back anymore. I doubt she will after being treated that way. Like dude, this is Lake Forest, not Compton. Calm the f**k down. You're like 5x her size. She was walking out the store and he kept yelling at her like he "was the big man". Dude, she didn't do anything wrong. If you don't want customers using reusable bags, take that up with the CA politicians and their idiotic laws. Or clean your shopping carts and basket because they are dirty AF. Grow some balls - or try to find it under that heavyset stomach of your before you start randomly yelling at customers that have done absolutely nothing wrong. PS: Pull up your pants and get a wax. European Wax Center offers a free session. You're disgusting and have no business being in the customer service industry. read more

Oh how I wish i could give this location a 1 star! YOU HAVE TO BE JOKING TO HAVE ALL HYGIENE THINGS LOCKED UP AT 10:30pm!! I go in to get myself a toothbrush and some tampons and it's all locked up! That is not okay! I asked if they can open the gate so I can grab a toothbrush and some tampons and he tells me no. Why even be open till 1:00am if you have everything locked up like medicine, hygiene, first aid, etc. You guys need to figure this out it's not okay at all! read more

The supermarket is just ok. But, the customer service is a joke. If you go to the customer service booth to turn in a winning lottery ticket then your out of luck. They don't care about cashing out a lottery winner. The just keep on ignoring the desk . I was first in line and within 20 minutes there were now at least 7 others trying to get some kind of service. Stay away! read more

Probably the worst Ralph's around. Everyone looked like they were too busy on their phones to be bothered with any question. And I just wanted to pick up deodorant and body wash. And apparently they lock up that area at 6pm. Could have sworn this was a grocery store. read more

So it's been 3 years and the pandemic is over. I love all of the people here that have come in the last couple years. Patty and Khaled are awesome. Appreciate their effort all the time. My favorite local store. read more

Worst customer service... EVER crap attitudes and laziness spews from this store. This lady claims that customers in lines come 1st after I have been standing waiting in "customer service counter" for 10 min for her to come off her 10 min break. She avoided even acknowledging that I was standing there, I saw her look at me as she was walking up and she just darted to a checker line and ignored me.. When I asked for her help, the checker who told me she would help me when she was back was so lazy to not even speak up and let her know I was patiently waiting for 10 min. So frustrating.. Every other grocery store in the area seem to use an intercom letting manager know there is a CUSTOMER at the CUSTOMER SERVICE line!! Lol wow I would advise other stores if possible! They clearly do not value those who choose to shop there and keep them in a job! Just sayin read more

Ralphs - Patty was rude and just plain out the worst excuse of a " manager" - Grocery Near Me - Lake Forest, California

Shady cashiers. I bought three 12 packs of coke and a pack of paper towels tonight. He tried to charge me around 39 dollars. I asked if he was sure, since that math didn't make sense at all. He told me I was wrong and that's just how much it is. He was incredibly rude and condescending for y thinking he might have rung me up wrong. I insisted he recheck the receipt and he realized hecharged me for additional 12 packs. Didn't even give a real apology, just said "my bad" and shrugged it off. read more

The price on the bread was wrong and the cashier, Khalid didn't help me at all. He didn't seem to want to acknowledge me when I told him I had a question. Then I walked all the way back to him to make sure I had his attention. Told him the price was wrong he said I grabbed the wrong bread, sorry. I tried to tell him I wanted the one on special instead but he just seemed careless.. long story short he sent me back to isle to figure it out on my own it took me a while since both labels were exactly under like 5 rows of the "wrong loafs" what a headache! Normally I would've left it like that but I'm pretty tired of over paying for every little thing out of not wanting to argue or go through the trouble when certain employees are mean and unhelpful. I work in customer service too and I know it's hard to deal with errors when you're tired but sometimes you just have to take a deep breath and smile because it's not the guest's fault. Just help them and then it feels good after. read more

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Just returned meat that expired 1/21/23 This has happened twice before. I'm not checking dates on everything I buy. Then having to return it. They don't really care much either. Not shopping there anymore. read more

Sign said 1.99 for Dris Strawberry they charged me 3.49 and that's with my card. I tried to call the Manager and he or know one answered the phone . Now this is not the first time they over charged me . So warning be careful because Ralph on ElToro road is criminal. read more

Worst customer service ever . The market itself is just fine. Produce is nice and they have everything you're looking for in a typical American grocery store. But don't try to call them to ask if they have something to save yourself a trip if they don't. The waste your time with the phone ringing over and over and over. I had three people answer on separate occasions all of whom transferred me to nowhere. I hate having my time wasted and being frustrated. read more

With managers like Tanya and Bill, no wonder this place has the ratings it does. Poor leadership, poor results. It's an equation that plays itself out time and time again. You're in CUSTOMER SERVICE. I will repeat that; YOURE IN CUSTOMER SERVICE. If you don't fully understand what that entails, then you have no business working in a customer facing position. Upper management needs to train their shift and store managers to be sure they know what they're doing. read more

Ralphs is one of my favorite grocery stores and I'm glad to have such a great location right across the street from our new home. Staff is very friendly and helpful, the store huge, clean and well stocked. Best thing here is the managers specials and clearance items, they have a ton and it's always fun to see what you can find this time. Best deals are on bakery items, best time to go is in the evening. Great hours and plenty of easy parking, very glad to live so close! read more

Went into this store after I got off work to buy soap and shampoo. Ailse 2 and 3 were completely gated off and I could not access the items I needed to purchase. I approached the self check out lady and asked if I could get access to the aisle so I could buy what I need. She told me the aisles were closed. So I asked, " so I can't buy shampoo and soap?" She's again told me no with no explanation. What kind of store even does this and why do they think its okay or even makes sense for that matter?? Never in my life have I ever seen a store do this. That's the last time I ever visit a ralphs read more

I shop at this Ralph's all the time and most of the workers here are... how do I say this? Not necessarily the most polite people, with one exception! GRETCHEN in the deli. She is, by far, the reason I love going to this store. She makes the store a way better place just by being there. She is so genuine and she actually cares about your experience while on the store. She gives me back my faith in customer service. read more