We got the worst birthday cake ever from this store. We ordered white cake with cherry filling. They put whole cherry from ice cream sundaes in the middle of the cake and the cherries fell out and rolled across the table. Nobody bothered to write Happy Birthday either. Do not waste your money. read more

The Grand West Coast extension of the Kroger empire, I found another broad selection of decently well organized famous and store brands with the usual assortment of unusual new stuff looking overpriced as always since 2020. The price gouging is wild beyond moral especially at Walmart and Target but at least Kroger and Aldi have some sense of decency and price out expiring items well. read more

Ralphs - Front - Grocery Near Me - Lake Forest, California

This location is so clutch. It's right off the highway and so when I'm in between OC and San Diego and need to fuel up with food or drinks, this is my stop. Unfortunately I never really find anything appetizing here outside of the liquor and drinks. They are stocked up okay. I just never have an appetite for anything that they have on sale in the bakery or hot food section. So it always results in chips and dip. Parking is great. Never have a problem. Customer service is straight. read more

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This Ralphs is located on Lake Forest drive. Good inventory of grocery products and household products. Every week there's something on sale so that's good. New sales start every Wednesday and ends the following Tuesday. This location also has self checkouts so that's convenient. I like coming here to buy sweets and bakery goods for coworkers. You can get a large box of pastries (cookies, croissants, donuts, and bagels) for a good price. They also have prepared Boars Head sandwiches and salads for purchase and easy to take to work. Friday's that have a $6 deal on their sushi so that's a good option as well. Overall good grocery store to shop at when there are sales. If you are buying items not for sale, I feel like their regular price is on the higher and expensive end. So wait for a sale and get a good deal! read more

I've been placing orders online for several months without a problem. The last time I placed an order somebody from the store stole my online credit card number, which is in their computer system the only way they could've gotten it and charged $200 in gift cards. I called customer service requested someone from corporate get a hold of me because of the frog that their employees committed nobody has contacted me. I contacted the store manager. He did not return any of my messages. My lawyer will be contacting them from now on, and I will never use our service again. read more

Just wanted to share if u have kids and they happen to cry at the grocery store don't go to Ralphs here in Lake forest Dr I just went in there and my 3 year old started to cry and one of the employees( he has braids at self check out ) said he hates kids and one of the managers ( the one that wears glasses ) just said.mmmmmm As of today i will no longer ! Give them my business I will also tell all my neighbors ! Shame on Ralphs ! For condoning that behavior from employees and discrimination against kids toddlers ! read more

I gone this place a lot and often meet the same workers at every Friday night. I feel like family with the time passes here so I often find myself talking with the co workers at times. I often find the deals section a spot I always go and find what I need. The place is pretty organized and the service there is cool. The foods are fresh at the deli and fruits are good. read more

Douglas was amazing in helping me register for a Ralphs card through the app. Super patient, polite, and a tech wiz! Thanks again!

I was just here buying some fruit and vegetables I decided to not use self checkout this time. As I was about to place my items on the counter the cashier Vldar abruptly shouted out no self checkout and pointed to the self checkout lane, I didn't really react as he caught me off guard, and I was preoccupied as I trying to comprehend what was happening then the manager that was bagging stuff for the customer that was in-front of me said no she can stay here. So I stayed in line, as he was checking me out he was questioning me about the beets and just making a big deal of why they weren't or were in a bundle and that usually they come in a bundle. He wasn't making any effort to be helpful, it seemed he was upset he needed to do his job, the employee that was bagging my groceries Anthony made several comments to the cashier Vlad told him to stop making a big deal and to just check me out as smoothly as possible, he also said "it's like you're the grocery cop!" I just bit my tongue and smiled Anthony and decided to take the high road and not make a bigger deal out of this situation. Thank you Anthony for saying something and standing up for me! I'm usually not one to stay quiet when I feel I'm being disrespected or discriminated, but IM dealing with so much emotionally so I'm drained. The cashier was extremely rude and came off a bit racist, he was extremely helpful to the gentleman and nice to the gentleman the checked out before me that was of a lighter complexion. I only interacted with him for no more than a few minutes but I can only imagine what it's like working with him. I will definitely avoid VLAD anymore time I come to this Ralphs from here on out, atmosphere was definitely heavy and bit stressful just not the best experience. Do better Vlad! read more

Ralphs - Grocery Near Me - Lake Forest, California

I usually go to albertsons for my pickup orders, but decided to try ralphs. Placing my order and picking my substitutions and paying was all really easy. And then it was all downhill from there. The time slot came when I was supposed to pick up my order. I didn't get a text or an email letting me know it was ready. I logged into my ralphs account and it looked like my order was ready despite no notifications. The cream cheese I had ordered (which was on sale - which was the whole reason I ordered from Ralphs) reflected $0 on my order, yet did NOT say out of stock, and you were still able to order more. That made no sense. Also the zucchini I ordered and had also picked a subsitition for said out of out stock. So.... was the substitution not given? This was unclear. I drove over and there was no signage directing to where the pickup parking was and the signs are so low for the pickup spaces you could easily drive right past them. Most of these spots were already taken by people just parked and not waiting for a pickup. Once I did get a pickup spot I went inside and asked for a manager. Best I got was some assistant team lead type employee who couldn't have cared less about his job or the customers. I explained that I had called and called and called and nobody answers the phone. He stared blankly and didn't care. I asked why nobody answers. We're busy, was the reply. I tried to get clarity about why I didn't get alerted about my order being ready. He blammed app developers. I asked my questions about the cream cheese and zucchini and he called up the order pickup person. Turns out my cream cheese was out of stock although the app did not show that, and the zucchini was in stock even though it claimed to be out of stock. I asked why this was not accurate when viewing my order. Again, couldn't get any answers and nobody cared. Worst of all, my ice cream was basically soup at that point as it was not kept frozen once the order was shopped. It was leaking and made a mess. I will never shop here again, in store or for pickup. The employees really show how much they don't care at all with their blank stares and lazy attitudes. Do yourself a favor and shop anywhere else. read more

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Every time I buy ice cream from this store, I come home to find it has either freezer burn or melted so badly the popsicle sticks are floating somewhere in the box like survivors of a shipwreck. I swear they must turn the freezers off at night to save on electricity. And if there's one thing they hate more than frozen food, it's eggs. Without fail, my poor eggs always end up at the bottom of the bag and the cart--smothered under a pile of canned goods like they're being punished for something. I try to rescue them, sometimes successfully... other times, it's a tragic scramble (literally). Why does it feel like everyone here is in an ongoing feud with groceries? What did the food ever do to them? read more

Don't buy the breakfast burrito, it sucks. Eggs do not taste like egg and bacon taste like nothing . Waste of 6 bucks

A very quick pit-stop at this Ralph's location in Lake Forest, Ca. Came in for a few things, 2 Lt root beer, a gift card from Cheesecake Factory, and a birthday card lol. Easy way around the store. Well organized, well lit, kept nice and clean. Cashier was awesome, her name is Jessica. Too funny. Very kind with an excellent sense of humor. Lots of parking available. read more

This maybe weird to leave a review for a grocery store, but I have to recognize Jesse! In produce! He is always so professional and is always smiling and always has answers to any questions I may have. Once again, his name is Jesse and we appreciate his professionalism and knowledge. Thank you again Jesse! And thank you Ralph's for having an amazing employee!! read more

I just left Ralphs on Lake Forest Drive in Lake Forest three items the girl was going to charge me $28 I knew it was too much she was charging me for three items and her manager had to come over and fix it because the computer was ringing up the wrong price is please be careful and look at your receipt and your prices that Ralph's are charging you. read more

Ralphs - I was going to be charged $28 for three items that's supposed to be $16 from Ralphs they're overcharging their customers again - Grocery Near Me - Lake Forest, California

Shannon is such a great manager. I have been shopping here for 25 years. All these years and now Shannon inspired me enough to write a review! Shannon is so helpful and supportive. Thank God for accomodating staff like Shannon! Thank you, Shannon! read more

A girl on fast check out was rude I said to her you a little rude she give me this smile insulting she said why ? Just the behavior was really not good customer service. I just left. read more

What an amazing and unbeatable action is the best customer service. This truly is the best grocery store ever everything from selection depressing to being a totally clean facility easy parking and plus the friendly smiles, especially the customer service offered by Sherry who is totally number one highly recommended please go see the whole team. This is your local neighborhood at grocery. read more

Improperly managed. When you are forced to use an employee, the "couple minutes" they tell you to wait for someone turns into 10 for a transaction that should be self-service and take 30 seconds. read more

The layouts a little weird with the meat in the back Left rather than the back R. (Is that picky? idc it's my review). Anyway good staff, good quality, all and all good shopping experience. read more

What more can I say. This is a Ralphs. Standard supermarket. Good for almost everything that you need or can think of. Good location. Clean inside. Always have the stuff that I am looking for. Good customer service. read more

Ralphs - Grocery Near Me - Lake Forest, California

We ordered a half sheet strawberry shortcake birthday cake with 48+ hours notice from our neighborhood Ralph's because our daughter loves this cake. But then they called us the morning of her bday party saying, "Oops. It never arrived." We were given the option of a quarter sheet strawberry shortcake or a half sheet mango cake. Pictured is what we received. Completely unacceptable. With no apologies, no discount, nothing at all. We will NEVER order from this bakery again. read more

Ralphs - Looks like it was decorated by a contestant from Nailed It - Grocery Near Me - Lake Forest, California

This is our neighborhood Ralphs, and I love it for its convenience, friendly sushi guy, good stock of products, and short lines. The reason I'm writing this review in particular, though, is the pick-up service provided by Chloe. I know she works Tuesday mornings (which is usually when I get my pick-up), and she always gets all the products right, goes above and beyond to find the specific items I've requested (rather than some grocery pickers who just mark it out of stock when they can't find it right away), and picks good produce. She's also friendly and polite. It's gotten to the point that I make sure I schedule my pick-ups for times I think Chloe will be doing them. :) read more

Not the first time they've had rotting produce placed proudly on display. I almost never go here out of disgust for the products they shamefully sell at full price, but every once in a while, I give my neighborhood grocery store a chance. You'll find most carts strewn about the parking lot, if you do end up finding one at all. The 3 in operation have broken wheels and draw everyone's attention in the store. There always seems to be some sketchy drug deal going on in front, and I rarely feel safe walking in. Overall a terrible shopping experience each time I come here. Staff are nice, that's the only reason I'm giving it 2 stars. read more

Ralphs - Mold - Grocery Near Me - Lake Forest, California

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Best kept secret : Ralph's deli w fried chicken ! Hard to admit the fried breast is better than KDCs! We were pressed for time so we decided to get chicken penne salad , a Diet Coke and a chicken breast apiece ! We found a table outside . It came to about 8.00! "Try it , you'll like it!" read more

Good clean store Nice and fresh !!! Love going to pick up my ripple milk (pea milk) for us with low iron count. Yup gives me energy. Chips deal is my favorite & all time weak part of me chips is life to me. Okay enjoy read more

Ralphs - White claws aisle 14 - Grocery Near Me - Lake Forest, California

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It's a nice store it's clean the people are nice there's just nobody ever in a meat department, or just might be my luck one time I waited and there was another person and waited for 15 minutes and I actually went and rang the bell behind the counter and still nobody cared. Hopefully the managers will at least do something perhaps. read more

Says they are open till 1:00 a.m. The guy locked the doors and turned customers away at 12:53 a.m. nearly 10 minutes before they're actually supposed to close. Management needs to address this. read more

Bought a $50 Nordstrom gift voucher from here for a friends birthday, and when he went to make a purchase someone had already used it and bought something for $48. Someone at Ralphs is taking photos of the gift voucher and using it and/or not protecting their product and services. Don't purchase gift vouchers from this place. Very very disappointing!!!!!!!! read more

This store would be great if they had employees that seem to care. Never have seen a store manager here and the turnover of staff is ongoing! It would be nice to walk in this store without the smell of burnt bacon...Nice store it's too bad the majority of the staff have zero idea about customer service! There are a couple that are great with customers, but it's rare.... read more

Beyond frustrated and disappointed with the quality of food and customer service of this store. I utilize the store pick up feature and they never check the quality of the vegetables, fruit or salads. The "system" is always blamed, yet you can't blame the system when the humans employed to check the system fail to do so and leave customers in their car in the parking lot in 80 degree weather with the car running for AC with ridiculous gas prices. In speaking with the manager it's clear he has no intention of taking responsibility for mismanagement of his team. read more

The market itself is decent. I have to say tho that the meat dept is kinda weak. I wanted to purchase a rib roast and have it cut into steaks. It was on sale for $7.99 a pound. The guy came out and said if he does that for me, he'd have to do it for everybody. He was kinda rude. He told me to go the steaks section and pay $11.99 a pound for the same meat. I said no thank you. So I drove about a mile away to the Stater Bros and theirs was $6.99 a pound and they happily cut it into steaks for me. Really nice people at the meat dept there. So for meats, I'm never going to Ralph's again. read more

It's weird seeing low reviews for a Ralphs, especially this one in particular. I've been going here for a year and It's always been clean and the staff have always been helpful and nice. I also found this enormous butternut squash read more

Ralphs - Grocery Near Me - Lake Forest, California

I keep going back to this store since it's so close to home but I've had multiple negative experiences. For some reason my card wasn't going through even though I had plenty of money in my account. The cashier rolled her eyes and started ringing up the person behind me. On three separate occasions my purchase was not discounted as advertised but when I tried to show them on my receipt the ink was too faint to see. They told me sorry that they had problems with their new system ink. Pretty much out of luck. I still go to Ralph's all of the time. It would just be nice not to dread it so much. read more

"manager" Carlos was extremely unhelpful and rude. horrible customer assistance.Needed money order done, even though he's one to do it, he threw a "we dont have anyone to do it and walked away read more

An employee by the name of Nathan approach me next to my vehicle, and accuse me of stealing an umbrella that I brought into the store because it was raining tonight. I was only in the store to use the restroom, but it wasn't open because it was being cleaned out, and this man disrespected me. As a loyal Ralphs customer I would probably never shop at the store ever again.. read more

Ralphs - Grocery Near Me - Lake Forest, California

Jason manager in charge for closing shift is awful , The sigh for cherry wan on sale but he didn't change the price , his behavior is very bad , he is very impolite . Sorry for the Ralph's has this manager. read more

Update:You never know what kind of gems you'll find at Ralph's! Got 2 of these backyard babies for $10 (regularly $25)! I've found great deals in their seasonal items many times. I bought a Keurig machine for 50% off once and a large electric griddle for $10. Love my neighborhood Ralph's and the people that work there are super friendly too! If you go to this store you've got to go through Miss Georgia Peach's line. She is wonderful, friendly and so much fun! The changes they have made at this store are fantastic! Been going here for over 20 years and I'm so happy the customer service has been stepped up. It's cleaner, more organized and everyone is friendly! Love my shopping experience there better than years past. They have an extensive (and some what expensive) gluten free options and most items are labeled on the shelf for easy find by the eye. They also have rotisserie and fried chicken (neither gluten free) for a quick no fuss meal. Salad bar, soup and did you know they do catering? The meat department folks are very helpful and they have lots of recipes for your meat or seafood selections if you're not sure what to fix for dinner. Sales are always awesome and I especially like saving 20 cents in gas when using my rewards card! read more

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Rarely do I post reviews for grocery stores but this is 5/5 easily or if not more especially when it comes to alcohol they have the cheapest alcohol bottles. The chefs there who cut the seafood doesn't get enough credit there The salmons and steaks are just top notch and cheapest out of all grocery stores. There isn't really a Costco in lake forest but this is the closest thing to it maybe even better!! read more

I normally never pay cash but I am absolutely shocked that the cashier actually rounded down when giving me change when my purchase as $27.08! Only $12 change back?! Pretty much negated significant savings in the store. Wow... that cashier is playing the store and it's customers. Shady!! read more

Ralphs - Cashier rounded down and shorted me nearly a dollar! - Grocery Near Me - Lake Forest, California