Graveyard employee VIDA fully understands the meaning of superb customer service. I was glad for Vida's assistance as I searched for popcorn. I asked Vida where I might find popcorn and she gave me accurate directions to its location. But to guarantee that I found the item Vida soon followed me to the right aisle and conducted me to the promised land. Big time shout out to Vida for the great customer service. Vida went above and beyond to make my shopping experience a top flight experience. Thank you, Vida read more

This store is absolutely immaculate and the staff are extremely friendly. Never has long lines at the checkout.

Tried this Ralph's for some birthday shopping, couldn't find help in the bakery waited 20 minutes to get something written on a cake. No one came so I told the cashier and she asked the manager for help. He literally shooed me away to go wait by the bakery again and of course no one was there. When I when back to find the manager Hector (aka Mr Rude) he got annoyed with me for asking for help. I had already paid and went back a 3rd time where they finally were able to find someone. Waste of time. This store isn't worth the trouble. read more

One checker today at 3:00. No sign of a manager. I helped by bagging my own groceries. Since Gina has been gone the checking out sucks. This used to be my go-to for weekly shopping. read more

I think Ralph's gets all the produce rejected by the other super markets. I was much less than impressed with the quality and selection of much of their produce. It's just not warm and friendly walking into this store. read more

THIS IS A GHETTO store big time. I am sick of there bad service over prices on there lower end picking for produce. I have shopped here for yrs. Im not going to go to a place with bad rude employees. I rather spend my precious time and money somewhere else. Its nasty sticking the marked down items next to a bathroom that has no vent. I want to throw up when I walk bye. There bathrooms are disgusting. My mom owned many restaurants growing up. If the bathrooms dirty don't eat there. Plus I have to go and make a huge civil rights complaint and I don't want to write how I was treated on different occasions. They have just rude employees and they move them around orange county alot. I dont understand why they do this. But they are not to picky on who they hire. If you want to get good service you may have to make your own farm like the old days. read more

Good Ralphs store. They have self checkouts which I love. Nice deli section too. Very clean.

Why are the cashiers at this location so easily triggered and nasty? A simple price check (just scanning a single item) shouldn't be treated as an annoyance. Don't demand the bagger to take away the pack I want to buy, just scan the one bottle so I can check the price of one. The cashier told me: it's too early in the morning, and said "You are dismissed!" when I asked to speak to a manger. They really need to work on their listening skills and customer service skills. A simple price check shouldn't turn into a hostile situation. The Manager was at the next register the whole time, never stepped-in and never said a word with I asked to speak to a Manger more than 3 times. Pretty ineffective. I think I'll just stick to Stater Brothers. read more

You can stop by on your way to Ascension Cemetery to get some great flowers at good prices for your loved ones.

So friendly! The staff is great. Especially love Essie in the flower department. SO friendly and sweet. I

This is pretty much a basic Ralphs. i like to call it a neighborhood ralphs, because alot of people who know each other tend to know each other. there meat dept is pretty good. they don't have a whole lot of lamb or veal. But they have alot of your basic needs. They don't have a butcher shop here or meat counter. Seafood dept has fresh fish and they said they get fish every other day. Alot of fish seems to be previously frozen. produce, is good. they provide what i need. they have wide range of fruits. Service deli has some friendly employees. they did there job, they served me and i was out. some days it kinda gets busy.... cashiers are always friendly, can't go wrong there. They have self check out there , which is new. its easy to use but can be a pain if its ur first time. compared to other Ralph's, i like this one better because its not too big and they provide the basic's of what i need. read more

Worst customer service ever. I'm only giving them a star because I have too if I could I wouldn't even give them a star. I went early in the morning to cash my wic checks and the cashier and manager I believe her name was Horma or Homa they were so rude. I get it we are going through a crisis with the whole coronavirus but they don't have to be rude and down grade me because I'm using wic. read more

I wouldn't consider reviewing a grocery store, but seriously, this store has the best customer service I have ever experienced at ANY other supermarket. Another reviewer has it right- it has a very small town feel. It's rare to pass an employee who says "hello, how are you? Are you finding everything OK?" when they're clearly on their way somewhere else in the store. Every visit I feel they go above and beyond with their smiles, service and conversation. They actually make me laugh a lot which makes the hum-drum of grocery shopping turn into some fun and makes you feel a part of the community. One exceptional example of customer service: I pulled my cart into the checkout line and the cashier goes around to empty my cart for me. I say, "wow, is this something new?" He says "I certainly hope not- this is what we do when the store isn't very busy!" This was a man in his 60s and I really didn't expect him to do that work for me! I felt like a valued customer and this is just plain rare. Big fan of their mobile app, random coupons for FREE products and Shell gas station reward points accrual. It saves me so much $$$ over the year. read more

How do your employees chase down people not wearing masks, but can't ensure the refrigerators are working properly?? Some dairy products were room temperature. ‍ read more

This is one of the dirtiest Ralph's that I've seen so far! The Flooring throughout the store looks filthy and the bathrooms are a disgrace. It saddens me, as Ralphs stores are usually so clean and pristine! Even the outside of the store is not kept up! I hope this yelp gets the attention of management! read more

Ralphs - Looks line coffee spills on the floor. Not a very good first impression!!! - Grocery Near Me - Lake Forest, California

Ralph's is an exceptional chain however this is one of the smaller non deluxe versions of the chain therefore it gets a lower rating. The prices tend to be higher than other chains such as Trader Joe's or Smart and Final. The better Ralph's that I feel deserve a four star rating are in the Foothill Ranch area of Lake Forest on Portola and also the Ralph's located in the El Toro Road area of Lake Forest. These Ralph's have a large variety of produce, organic items, meats, cheeses and cookware. Shop at these other locations instead if you need depth of selection. Othewise this small store does it's job well. read more

Ralphs - Grocery Near Me - Lake Forest, California

I always get excellent customer service and tonight my cashier Derek was awesome. He was patient while I fumbled with my keys to find my club card and had a friendly smile. Definitely appreciated!! read more

I have been going to this ralphs since i was a kid and is always my go to place to buy groceries especially this particular store. In all honesty the staff has always been very helpful and welcoming to everyone... this 1 star goes out to Helen at the register, her attitude and mood has literally made a damper on everyone who works with her. I have seen her yell at customers and her employees. I have litterly seen one of the nicest cashiers attitude from going from a super possitve person to cant waiting to get out of there because of her mood . .... i can go on and on about it. Trust me i know plenty of people who agree with me...... read more

This is the worst receipt system I encountered ever, it's designed to cheat like slot machine in casinos, I'm mathematician so please believe me, you don't understand nothing of your whole purchases if you ask the cashier she doesn't either then she will ask her supervisor and finally you'll come out with some money they already got from you and returned but most people don't care about 2-3 dollars, I care even for one penny because a penny is the base of great capitals and the real richest people. read more

This specific Ralph's is much like all the other Ralph's but they have more closed-door refrigerators for items that are normally placed in open-door refrigerators, like for ready-made bread dough. Barring frozen food, all of the clearance items are separated at the back of the store, as opposed to other Ralph's locations we have been to, which sometimes put clearance items in with the good items. They are separated with a shopping cart and even the clearance yogurt has a mini-fridge to store it all! We pretty much raided it because there was so much clearance stuff that we could use. As of the time of this visit, there was someone advertising some type of service outside the door, which we had to avoid interacting with. They also have a water vending machine outside. read more

I have an amazing experience with Maria, she was very helpful and accommodating, I hope in every Ralphs store we can find gentle people like she is! Lake Forest Orange County. thanks a lot Maria read more

I like shopping at Ralphs, but I swear this was the last time I'll come and shop at this Ralphs. There's this particular checker lady, who wears glasses with short blond hair. Avoid this lady checker at all costs. She is unbelievably rude, and completely ruined my trip to this store. Whoever she is, I'm hoping that the management gets enough complaints about this woman and get her fired or something. It is a quite an experience shopping with hostile environment. Actually, next time I visit; "IF" I visit again, I will strongly bring up the issues with this woman checker. Rude and no such customer service experience. Just terrible that management didn't or not recognize the issues with this woman. read more

This review is about a lady (mature, light colored hair) that made a sandwich for me in the deli department. First of all, she was so nice. But what really struck me was the attention to detail she had when making my sandwich. Everything was structured so perfectly. And I like vegetables which makes it more difficult to balance everything to make the perfect bite. And I just ate half the sandwich, which I thought about since she made it for me, and it was everything I imagined. I could literally watch a Youtube channel of her. So thank you for your precision and kindness! read more

This location offers home delivery, which is amazing! Fast, super-easy, and reasonably priced. They also keep a record of your buying history, including brand. Great!! read more

This Ralphs (Lake forest and Trabuco) is within walking distance but I go to Stater Brothers (Trabuco and El Toro). Stater Brother's has fresher produce and their meat section is larger, fresher and less expensive. read more

I love shopping at Ralph's, but there is one major problem. The deli. I go there almost every night to pick up a salad. There is always a line, and last night at 5 PM, with 5 of us in line, only 1 person, ONE person, working. Two people left. It's appalling. Between 4:30 and 7PM, people are coming in from work, tired, hungry, and in need of something quick. We don't want to stand in line to wait because they're understaffed. read more

Not sure what these people are smoking, but all I see is a severe reduction in inventory and ridiculously out of control pricing. $10.00 for bacon, $5.00 for butter, all wine is $7-15 over fair market value unless you buy 6 bottles at a shot...FYI you can get it for half their price at Stater Bros and only have to buy 4. All my favorites they no longer carry. I say goodbye and good riddens. Sadly they seem to have a monopoly around here so it's inconvenient to have to shop elsewhere. read more

Absolutely appalled at the behavior of the cashier at Ralph's (Lake Forest & Trabuco)...my total was $10.72 so I handed her $10.75 (w/two dimes and a nickel)... it looked like she was struggling to see what the change was so I very cheerfully said, "It's .75 cents"... to which she exceedingly sarcastically replied, "Thank you for helping me with the math...not like I didn't go to fucking public school or anything..I know how to add..I can do basic math." I just thought she couldn't see it - had nothing to do with her math skills. Her people skills on the other hand are significantly lacking!!!! And yes, I reported her to the manager. read more

Clean and Always fast and courteous. Lines are always managed and I can always find someone to help me! love this Ralph's and the people who work here read more

Homa, HOMA, homa....WORST EVER MANAGER (so called) I see in my life. Every single time that I have to deal with her it turns out to a disaster. One time after I pay to cashier for my grocery I notice for one of the items there was a small mistake happens on the price. It was less than a dollar and I was passing by the customer service and she was there doing something so I said excuse me and she asked me to wait, so wait for 2-3 minutes until she finish whatever she was doing and then I explain that small mistake, she go over my receipt many times to make sure I am right! then with hesitate asks me I need to go back to the end of the line (which was long that time) to get my 0.75 cents back! instead of open another line quickly and take care of their mistake. It seems to me she wants to punish me for their mistake!! Another time I have to deal with this horrible manager HOMA, again. I bought 4 diaper pack for my baby I had 4 coupons for that 4 diaper (1 for each of them) I thought I bring them all with me but I left 2 coupons in the car. So I gave the 2 coupons I have to casher and I thought after I drop my grocery in the car I bring the other 2 coupons for the remaining 2 diapers. So I did that and bring the other 2 coupons but unfortunately I have to deal with HOME the horrible! I explain to her the story but she keeps saying cashier scan your 2 coupons! I keeps telling her I bought 4 and that 2 coupons is for the other 2 so now I want to user these 2 for the remaining 2 diapers. She cannot get that such a simple thing and keeps saying I saw the casher scan your coupons bla, bla, bla...finally she get it (super smart woman!!!) she adjust my coupon but she write a explanation on my receipt with her name, date, initial and signature that I cannot use any more coupons for that receipt. She act like I am stealing or cheating or whatever bs she assume. This woman ****HOMA**** should NOT WORK IN ANY CUSTOMER SERVICE ANYWHERE!!!!!! read more

This store is just terrible. I can't even go there anymore and it is the closest to my house. I went to grab a few things to finish cooking and baking. They said all was on isle 15 Almond meal not there Marsala wine for cooking nope Castor sugar - nope Shallots - not there Shredded coconut - not there but, they did have unsweetened way high where you can't see. 93% ground chicken nope. It is so frustrating to shop here. The Deli has always been a long wait. The design of this store is not user friendly even after the remodel. A woman needs to design this store to make it be consumer friendly. None of my neighbors shop here for the same reasons. The seafood is in the way back of store and never has business. I looking forward to another store to replace this one and so that all the neighbors can use a store that is minutes from there homes. read more

This is a ghetto unprofessional store . I wanted to get catering but the place is dirty . The men cashiers are really cocky .

The store is pretty great. Many different discounts and offers, fresh food and meat. Has almost everything to prepare favorite meals

Gelson's prices in a Kmart environment. The produce makes me melancholy. I went there today because Stater Bros. doesn't sell Iams dog cookies. I strolled down the meat aisle to check out their "50% off" steak sale". Bogus city. They had bone-in rib-eyes at "$7.99/lb, normally $15.98/lb." FAIL. They could never charge 16 bucks a pound for their stringy little steaks. That's more than you'd pay for a real steak, like the ones they sell at Costco. It's pricing hijinks, and I'm onto you Ralph, if that's even your real name. read more

If you value your physical safety, and hold the antiquated notion that customers are entitled to a modicum of respect, please DO NOT ever shop here. I visited the store last night to purchase some produce. The produce section is a hazard, as many of their fruits are set up so that customers must reach up and bend over a few feet just to reach the fruits. If you are pregnant, overweight, or middle-aged or older, you are already risking your safety in this regard. Some of their carts are unstable, to such an extent that the one I was wheeling overturned onto its side, falling onto my right foot and toe, which immediately began bleeding profusely. A full 24 hours later, my right foot is still in considerable discomfort with an ugly bruise, and I am hobbling. Quite lovely. Last night, no employee checked on me or offered assistance; the only person who helped was another customer, a nice middle-aged lady who witnessed this and helped upright the cart and reload my fallen produce back into my cart. A few minutes later, I hobbled to the checkout and advised the casher- with the manager standing there- what had transpired, informing them that my foot was now bleeding, and strongly advised they remove the cart from the rotation. All that transpired was that the cashier said to the manager, "He says the cart fell on his foot", upon which the manager transferred my items to another cart, declared "Problem solved" and sent me to my car- with no further assistance offered. Nobody except the kind customer checked if I were okay, nor did anyone ask if I needed medical attention, or even offer any help hobbling out to my car. When I got home, my wife- who was furious, and knowledgeable of proper procedure given her having worked in retail in the past- called the store and asked why no incident form was completed. The manager lied to her on the phone, admitting he was aware of what had transpired but claiming I had refused all help(!) and refused to complete an incident form. Major Chutzpah indeed, insofar as I was never offered any help to refuse. He then indicated that I should come back to the store the next day to complete an incident form. Given my full-day work schedule during the day, I am naturally unable to do so. (And even if I were able, why is the burden on me to come in and fill out a form under the circumstances?) In summary, the staff at this store are distinguished by their lack of concern for their customers' well-being, blatant dishonesty and incompetency, and lack of basic human decency. If you value your physical safety and have any expectations that a customer should be awarded even a slight amount of dignity and respect as a human being, please avoid this Ralph's under all circumstances. read more

I was on my way home from work and had to pick up some ham from a deli. I stopped by at this Ralph's and wanted to say that i was pleased by the service at the deli. The lady who assisted me was very nice and sweet. Her name is Mina, if your ever at this Ralph's as for her help. read more

I randomly went to this Ralphs to pick up basics. But this time around, the cashier took the time to give me some kitchen tips and recommendations. I appreciate her kindness, only wish I could put her name in this post. Night Cashiers rock. read more

I am so impressed with this Ralph's store manager, Jay Hills! He is nice man, kind and compassionate. Let me explain a little more of why I think that: My husband passed away, and I was looking to place a large order from the Deli in this store for the reception following my husband's funeral. I was looking for food and drinks for approximately 150 people. After talking to a couple of caterers, I opted to use the Ralph's Catering for this overwhelming event. I am ever so grateful to Jay for his time and attention to my needs, and his attention to the various details of such a large order. His professional approach with extraordinarily good customer service made this HUGE task for me much easier. I appreciate this store manager like non-other. In addition to Jay Hills' customer care, the food was amazing! The feed back I have gotten from the funeral attendees has been all positive raving about how good the sandwiches were and what a nice "spread" the luncheon was. Even the chocolate cake Ralph's made (my husband's favorite) was really, really good. It was moist and mouth watering. I also want to mention the cake designer did a beautiful job with crosses and the simple writing of my husband's name "Joe" on the cake as requested. My beloved Joe would have been very pleased!! All in all, I am glad I choose Ralph's to provide the food for my husband's final "party." It was all good, and I will defiantly use Jay Hill's Ralph's store again. read more

Sometimes one person can make the difference....however with in the 7 months I've lived a block from this Ralphs I've had nothing but great experiences with their employees. I decided to write a review because of the service of Johnathan (John) 6/29/2016 8:30pm I shopped at this Ralphs earlier in the day and happened to have left my bag that had my sons food in it...later when I went to feed him it was nowhere insight...I called the store and John answered, he checked with the other associates to see if anyone mentioned the groceries that were left behind earlier in the day but no go...was told to come in and replace the items left behind...John greeted me when I got to the store...I retrieved the items I previously paid for but left behind...I talked with the manager just to show her my receipt...she was great as well...as I was leaving I saw John helping a lady with her dog...she needed to go in but didn't want to just bring her dog in walking around, John went back in the store and came out with newspaper...he spread across the cart and placed the ladies dog in the cart...problem solved...I had to write to compliment him and let Ralphs no they have a very valuable employee in John... Ty John...Hope u move up the chain at Ralphs read more

I have been meaning to write a review of this Ralph's for a while because I've noticed a LOT of problems recently (I've lived in this area and shopped here my whole life: I'm 33). Today was kind of the last straw. I went in to do a simple turn-in of coins at the Coinstar, and when I went to get my money, there were three lanes open (none of which were 15 items or less lanes) and each had a huge line with people with mostly a ton of groceries. It was really frustrating to have to wait through all of that cashiering simply to turn in a Coinstar receipt. This is by far only one of the issues I've noticed lately (I've frequently gone in to long lines and only a few stations opened, and have noticed some of those busy times only one or two of the self-checkouts open, and there was a huge line there as well). I've noticed a LOT of empty shelves and lack of good (or even any sometimes) produce. I've gone in looking for things and not been able to purchase them because they were sold out, on many occasions. I've also noticed an issue with trying to purchase roast chickens (though, to be fair, this seems to have subsided a bit in recent weeks). I will go in between 5:30pm and 6:30pm on a weekday and there isn't a single roast chicken on the rack, and I feel like that is probably the time when there should be a lot of them. It's just been a very frustrating experience recently and I have found myself seeking other places to shop recently. It's just very disappointing because I've shopped here for so long with great results until recently. read more