Parking: large lot Store size: average Prices: higher than expected Produce: fresh but average-small selection. Organics moderate selection but not extensive Deli: average. Wait is to long. Butcher: good job here. Meat looks fresh and presented well. read more

I shop at this Ralph's all the time bc I live nearby. They usually have what I want in stock and the produce is pretty fresh. The store is organized and pretty clean. I've done both cashier and self-checkout. My only complaint is that during Covid times, one the cashiers thought it was okay to take my phone to scan the Kroger Pay. I just did a Pick-Up order for Sunday morning. They got all my items, was on time, courteous and loaded my trunk. It was very convenient and free (for orders over $35). read more

At 9am the store is playing this frantic music which is driving me insane. I'm looking for a few things, how about premade lemon jello. Nope. Water in 64oz volumes. Nope. I know it sounds weird but it only seems to be in 30oz and 1 gallon. The music is making me run from the store. read more

Got my head bitten off by the cashier for putting my bag on the belt, which I can understand with the covid virus, but the cashier said nothing to the old lady behind me who was NOT wearing a mask. There were several announcements over the PA saying masks were required. Could your people treat everyone the same? read more

Not sure why everyone rates this place with one star, or even 3. It's a grocery store. Just grab what you're looking for and get a move on. I've been coming here for over 10 years. Very very conveniently placed in Foothill. It's in the center of pretty much everything. Love this place. Will continue to be a regular for as long as I live here. read more

Yes, I am writing a review for a grocery store. Basically, as a grocery store, this place is lacking in groceries. It's a smaller location and I would hate it if I actually lived close by and had to do my regular shopping here. However, that's not the case. I work nearby and get my SANDWICHES here. Their deli has a sandwich counter that has 6 inch, packed, subs for 3.99 and I am smitten with them. I'm noshing on a roast beef and cheddar as I type this and it ranks with the overpriced sandwiches you would get elsewhere. I recommend it for lunch, definitely. They also have paninis and hot sandwiches that are quite good as well. It's funny because their deli sandwiches that they make right in front of you are actually less expensive than the sandwiches they have prepackaged for you to buy. You can see them actually get the meat from the deli itself and all the produce comes directly from the produce shelves. Delish! Extra points for very friendly employees! read more

Ralphs are pretty bad...but this one takes the cake. Why did Foothill Ranch get stuck with such a horrible store ? Their meat is horrible. Their produce is high in price and of poor quality and they have only a basic selection of other items. The only thing this store has going for it, is their produce and meat guys are nice and helpful. I've been driving to Stater Bros lately to get my meat, much better quality and selection at a much lower price. And whoever switched the isles around a couple months must be on crack !... and should be fired ! Foothill Ranch is a nice community, it's pretty sad that that this store is our main option. read more

Wow, they make it so difficult to post here if it is deemed negative. I bought filet mignon this week on sale at 1499. It looked beautiful, I asked the guys working behind the meat counter if this was actually such a huge fillet and they said yes. Turns out, when I turned it over it was two separate fillets and was covered with silver skin. I feel totally ripped off and am tired of this. Whoever their journeyman butcher is here should be ashamed. read more

We just came in here to get some clearance stuff. There was a lot of it in the back. We used the self-checkouts. They had rotating bag holders capable of holding 4 plastic bags. Not that we had that many groceries, but at least if we bought a lot here we don't have to worry about it all overflowing unlike the other branches with a maximum of 2 bags capacity. The prices were good for the clearance stuff we bought. read more

I waited 10 minutes at the customer service desk to purchase a money order. Finally the manager Paul, who was checking out customers, asked what I needed. I asked for a money order and he informed me it would be a couple more minutes. I patiently waited another 15 minutes at which time Paul explained to me he was busy with checking out customers and more help was coming in 30 minutes so I would have to wait to purchase my money order when more help came in 30 minutes. Apparently purchasing a money order does not constitute being a customer to Paul. I explained to him he should not have had me wait if he had no intention of helping me. I believe Paul needs a little help with managerial skills or more training on customer service! I will not patronage this Ralph's anymore because of Paul's poor customer service. I suggest you shop at the Sand Canyon location. read more

This is a really great Ralphs with a huge selection of all sorts of items. Very clean and organized, and it has hardwood floors which give a it a fancy, upscale appeal, perfect for the Foothill Ranch crowd... I seldom shop here but was impressed with their beer and wine aisle. A vast selection with all sorts of Ralphs Club deals on some hard to find imported and craft beers. read more

Ralphs - I was impressed with their beer and wine section. - Grocery Near Me - Foothill Ranch, California

I live less than a mile from this Ralphs, I quit shopping at Ralph's more than a year ago because of consistent bad attitudes from the employees (including the manager) and poor selection/out date items etc.. I was in the new Walmart grocery store yesterday, I could see Walmart putting this Ralph's out of business..yeeeah read more

Ralphs in Foothill Ranch has great customer service. The self-checkout is very convenient and there is someone near to help, if needed. The produce is good quality. Regular prices are bit high but comparable to other big chains. Sales are frequent and offer good deals. You have to have a Rewards card. The program changed recently. I liked it before when I got a check to use at Ralphs. Now it's a discount at Shell which I never go to. The meat department is the most lacking. Variety is not good and quality lacks, too. I think product sits there too long. I started to shop here because of convenience, but now I like it. Usually, I use coupons and end up getting a lot for the cost. read more

PLEASE READ: the ONLY reason why I am giving this Ralph's 5 whopping stars is because of one AH-MAY-ZING worker in particular, SHERI. I went to Ralphs to quickly buy a cake for 3 of my wonderful coworkers whose last day is tomorrow... all of them. I decided to buy a cake and wanted to help getting something written on it. I waited at the bakery for about 10-15 minutes. I saw this man staring at me and mistook him as a Ralphs employee (he was unloading cheese out of boxes). He kindly looked in the back of the bakery for me and replied that no one was there and that I should definitely complain... He clearly thought about my frustration because I had been standing there for so long. I walked over to the registers and asked two gentlemen for some help and they kindly apologized and called for customer service. I waited at the bakery for about 5 more minutes before I trekked over to the baking needs aisle to look for my own damn icing to do it myself at home. When I reached the self check out I saw that a woman named Diedre was standing at the customer care booth talking to another employee. I figured this person can help me. When she finished blabbing, I stood there patiently next to her. She wasn't doing anything, but standing there... I had no idea why. She finally turned towards me and asked in the most RUDEST tone, "Did you need something?" (Seriously bitch?) At this point I was so upset because I had been wanting help for almost 30 goddamn minutes! I didn't just want writing on my damn cake, I wanted to ask the baker questions about the cakes and their thoughts... I thought about getting a cake for each person and wanted to get a second opinion on that... I also wanted to make sure the cakes didn't have nuts or weren't made in a facility with nuts only because one of my coworkers has a slight allergy. I looked on the the labels and luckily got my answer... hopefully... Anyway, I responded with something like, "Yes! I need assistance at the bakery!" She of course rudely answered back that she's not even clocked in and that's exactly what she's doing... waiting in front of this tiny black machine attached to the counter... around hips height to clock in and if I needed help that I could be asking any of the men at the registers... WHO WERE ALL FUCKING RINGING PEOPLE UP BY THE WAY! For fuck's sake, are you that petty over time? You are wasting time just standing there being useless. She snapped at me without even thinking about how her attitude was a reflection on her store.. ironically at the customer service booth. She CLEARLY doesn't value her job and NEEDS TO GET FIRED! I usually don't suggest anyone to be fired because I understand how frustrating it could be in their shoes, but there was absolutely NO EXCUSE for this. There could have been another way to put it, "I'm so sorry, I can help you as soon as I clock in, but if you want to wait after so and so finishes ringing, they can help you". Seriously, you could have TOTALLY worded that SO much better. I think Diedre belongs in an elementary school serving cafeteria food. She's terrible. So I threw my hands up in the air and said, "fine"... I seriously have never shown an ounce of anger in front of a frustrated employee before... and that's all I really showed... an ounce of how FURIOUS I was because I have complete empathy over people. I know how crazy customers can get, but what I was asking for wasn't ridiculous. I was seriously willing to wait for this bitch to finally clock in and then cuss my head off at her until she found me some fucking help... she's so lucky that not even a minute after this, Sheri.. the wonderful lady I always see at self check out approached me and asked me I needed some assistance. I told her what I wanted and her response is that she could absolutely do that for me. I was SO thankful. She noticed the icing in my cart and felt awful about my experience. While writing on my cake she even gave me tips on how to use icing if I ever wanted to do it on my own. SO helpful. She is GOLDEN to you Ralphs. I seriously considered going to Fresh and Easy off of El Toro instead of ever coming back here even though Ralphs is only 5 minutes away from my home... I would have gladly went out of my way to get groceries elsewhere, but it is honest to all that is great that Sheri had saved my experience. She has always been so amazing to me at the self check out and I will uphold my high opinion of her... always. I can't say the same thing about Diedre... I swear if I ever see her at this establishment again, I can't promise I won't "accidentally" run into her with my shopping cart or give her the birdie or call her a "see you next Tuesday" because that is exactly what she is. Again, the 5 stars is purely and truly for Sheri. Thank you. read more

I usually don't give bad reviews but Ralph's today deserves this one. I went in there to check out fish an fresh vegetable, not my usual store to shop. I was standing at the fish counter for maybe 10 min. Two young men seemed to be working. One was waiting on someone else the other was just starting out with something to put in the store. He looked right at me. Would had taken up maybe a couple mins of his time. He just went on his way. The other guy was almost done with his customer he also saw me. When he was done he walked into the freezer or back room I'xm not sure. Leaving me standing there. Neither one of them said one word to me. Not be with you soon, can I help you, nothing. I know customer service is pretty much dead in the area or everywhere but that was just wrong. I left without getting anything, please stop looking right through older customers. Maybe that has nothing to do with it it's just had service. Not the norm at all Ralph's or even this one. Do better. Oh, when I got home I called the store to talk to someone, after 15 rings no answer, guess that was the deciding moment to write this. read more

This review is primarily for Richard in the produce department. Every time I shop here, Richard greets me and all shoppers with a warm smile and a desire to help. He is always asking if you need help finding anything and if he feels the produce you need is not of the highest quality he will search the store to find you the best one. He picked out the most delicious watermelon for me one time and went above and beyond to make sure I was happy with it. His work ethic shines through and you can tell he is a great employee. I am moving soon to Rancho Santa Margarita but will still come to this location for the excellent customer service! I have always received great service not only from Richard, but from all employees at this location. read more

I don't really like this location. The selection is limited compared to the bigger stores on Portola Pkwy/Los Alisos or Lake Forest Dr./Trabuco Rd. I'd rather stop in to those locations, especially since this store is laid out differently, and I always get turned around. I don't like it when grocery stores make me feel stupid. The kicker to why they suck is because they don't have Monster Energy Drink in the cold cases up front. But at least they take Double Coupons like all the other Ralphs', and they let Girl Scouts solicit out front. read more

I would give this a negative star if I could honestly . I came in here with my two year old son for western union . The manager maybe didn't get his name but he was short and bald said to fill out the form and he would assist me . I filled out the form came back and said "I have to get to my registers" because it was busy . I get that . Was waiting and a wonderful woman came and apologized and said he only knew how to do it . She Said it was busy on sundays . Again continued to wait . keep in my mind I came in around 5:10 it was now around 5:35 my two year old now asking to go home because we were waiting for a while . At one point it was slow and all he said was he was going to be there . How hard is it to give me 5 minutes of your time ! And assist me ! I have a two year old with me any parent would understand ! are you kidding me! Part of me was so upset to the point I wanted to cry because I felt that it was partially because of my race and the fact that I looked young which I'm not I'm 26 that he thought I wasn't important enough and to have me continue waiting ! I left around 5:45 but I guarantee you that he would have just kept me waiting ! Everyone's costumer service experience should count ! To have me wait just so his lines could get shorter was unacceptable to me . Literally he could of just provided me with 5 minutes of his time and I could of left happy and he could have continued with " his lines" wouldn't have been that hard.NEVER COMING BACK HERE EVER AGAIN! read more

Jessica C at the bakery provided me with excellent customer service. I was visiting from LA and stopped to get birthday cakes for my twin brothers birthday and was frantically trying to find a cake. Jessica was extremely busy but took the time to make 2 cakes for me and they came out "PERFECTLY!" I am so thankful for her. The store was clean and I had a great experience there! So thankful for Jessica and I'll be returning often. read more

I'm not a huge fan of Ralphs . I think they are overpriced for what they have, but unfortunately there aren't many other grocery stores in the area, so often you must go there. This location is ok. They have renovated it and the deli and produce area are pretty nice. I've had good experiences with the people in the bakery. Overall, ok, but if you can drive a little further, pick a better priced store. read more

This is my favorite Ralphs. The Lake forest one weirds me out, the Mission one by the high school is cramped and hard to get through, the RSM one is okay but parking is a nightmare. This one is always easy and the staff are very helpful. The main manager...Fred, or Frank, or something...shorter guy, dark complexion, bald, wears glasses...anyway, he's awesome. Always happy to help and goes above and beyond. My only criticism would be a very limited meat selection. The butchers department needs to expand big time. All in all though, I'm a fan, thanks guys! read more

Under staff. Advise a customer to wait for 30 mins in order to send any money via western union and that they don't know where another person is. A customer would careless who you would manage your schedules but being prompt and take care of the issue. The Manager of this store may have never advised and monitors the store at all and that a customer can be asked to wait for half an hour! I in fact waited for 30 mins as would like to see how employee would take care of priorities. They let me stand and wait for full 30 mins while I was in fact looking at him the whole time. The counter and where he was helping the customer is 10 steps away. I would not mind waiting for 10-15 mins. He could have switched off the light and prepared customers for another check out line and helped me for 10 mins max. There is another cashier at another check out line and not just him. Ironically, there was a pause period where he could turn off the light for his check out line but he did not and waited until other customer stepped in and checked out. At this point, I realized employees were never trained and straight by the book if he was told to take care of the check out line only. 30 mins passed, then he stepped out and helped me. Instead of blaming him, store manger is to blame for lack of attention on training. read more

It's clean and well kept. Good deli section. Whoever is doing the fresh sushi does a great job. I know super market sushi right... but it's made fresh daily right there and it's actually good. There are lots of checkout lines including self checkout. All employees I've encountered were friendly and helpful. Areas of improvement, pull your expired produce faster. Price match nearby stores faster (although that happens with every chain store). read more

Don't buy E-Bay gift cards at this Ralph's. There is a hacker that has all of the card numbers and is cross-referencing a database to see when the cards are activated. I received an E-Bay gift card for $100.00 on Christmas Day 2018. My daughter-in-law purchased the card on 12/09/2018. I didn't scratch off the card number until 4/19/2019. When I tried to enter the redemption code the checkout cart said that there was no balance associated with the redemption code. I called the number on the receipt. I was on hold for 30 minutes before I got through to Kroger Corporate. They said flat out that the cards are a third party transaction and all refunds must come through E-Bay. When I called E-Bay they said that someone had used the card on 12/16/2018. They refused to give me the screen name of the thief, but they allowed me to describe the type of merchandise that I normally buy. The E-Bay supervisor said that I wasn't even close to describing the type of merchandise that was transacted on that date. They basically said that I was screwed. So be wise, DON'T BUY E-BAY GIFT CARDS FROM RALPH'S. BETTER YET, DON'T BUY ANY GIFT CARDS FROM RALPH'S. THEY HAVE AN INSIDE HACKER THAT WILL STEAL YOUR MONEY! read more

I find everything I need. Clean store. Love the manager special prices on random bread, meat, and deli products. I've noticed the regulars are treated like family and the people who've been there longer know some customers by name. One guy even greeted a regular customer's kid sweetly. I thought it was cute and could tell it was genuine. A little too shy to introduce myself to them and get the same 5-star treatment. Great place! read more

I will be honest...I have only been here once. However, I've been to lots of grocery stores in my life, so I feel pretty qualified. I came here a few days before Christmas, and although it was busy it was easy to navigate and the store was well-stocked. The employees were really helpful. In particular the guys manning the check out were great and efficient. read more

The people here are always so helpful, last time I went in a lady helped me find a bottle of wine for about 20 minutes and she wouldn't give up until we both gave up and then walked around the corner and found it! Haha thank you!! read more

This location is relatively clean, is well stocked for the most part. However the half the staff is very friendly the other don't seem like they care to help at all. The one great thing is this place is open until midnight on most days so that makes it great for late night shopping. Typically doesn't have too many people here or long lines that's why I prefer to come here. read more

I just stopped in real quick to grab sunscreen and use the restroom before hiking up Borrego Canyon to Red Rock Canyon. I got what I needed! read more

We're fond of this location which is well-stocked and spacious, making it a comfort to shop in. I've been coming here since 1999. The new self-checkout lines make for efficiency, but it is still nice to have face to face contact with the cashiers. read more

I know there are several places for groceries in Foothill Ranch, such as Target and 99 Cents Store. I still prefer the Ralph's for their selection. read more

This review is specifically for the preorder holiday dinner, which comes with a turkey, stuffing, mashed potatoes, gravy, and rolls. The rolls were the best part. The turkey was tasteless, mashed potatoes runny, gravy meh, and stuffing disgusting. We went camping for thanksgiving so I thought this would be better than trying to cook everything in an RV in the desert. Nope, yuck. I threw everything but the turkey out, froze the leftovers and am using the meat with simmer sauces from TJ's. read more

Hi I don t usually write review s but ,this one goes out to one of the employees there. She is always working hard to make sure customers have the up-most well cooked and delicious food and she always says hello and smiles . I think she deserves recognition for her hard work. her name is Pamela F. read more

Leslie T. Makes a killer sandwich. There's no one I'd rather pay $7 to do it! She cares about her work and it shows. However the last two times I've come in she needed back up. She handles the line the best she can and gives each customer her full attention. I appreciate her service and hope I can make a sandwich as good as her one day. I feel that she deserves recognition for her work, please send more staff around lunch time or 12-2. read more

"Fresh" Baked Goods at Ralphs are far from fresh. I have gotten sick two separate occasions from their baked goods. Stay away from Baked goods and your set here. read more

By far the worst Ralph's I've ever shopped. I'd rather drive some miles and go to the one I used to shop in Irvine. The manager here is unbelievably rude. Not only towards customers but also towards other employees. I hope to never have to deal with her again as she will try to make you feel like crap if you need to return an item. POOR customer service. The store is not very well organized and I truly miss the Ralph's I used to shop. One thing is for sure: never coming back to this one again! read more

Another update. This store just doesn't get it. The great employees all moved to other stores now. Classic brand name products we've bought for decades are being booted in favor of store-brand / generic. Customers are bringing their non-service dogs inside to lick the bottom shelf food boxes, poop on the floor in the produce department, and management does nothing about it (just saw a dog again today). I'm so disappointed in what has happened to this store over the years. read more

I agree with Danielle! This location is clean, well stocked and most of the people there are very helpful and in a good mood. Maybe the people posting negative reviews are just receiving back what they are giving out? Just sayin'... read more

We have been shopping at this Ralph's for almost a year. For the most part, we enjoy shopping here. Most of the employees are friendly and customer service oriented. They have a goal of achieving high customer satisfaction from random customer surveys. I have always enjoyed my interactions with the employees, especially in the pharmacy. This store does have some issues. Sometimes, the produce is not the freshest. I am very particular with produce and sometimes have trouble selecting apples, mushrooms, lettuce, bell peppers, and carrots. It seems to be hit and miss on the freshness. The other problem is that sale items often go out-of-stock. This past week, they had Northern toilet paper on sale. It was out-of-stock on the first day of the sale. If it wasn't for the friendly faces at this store, it would have been a one-star review. I like the employees. I just wish they did a better job of keeping the sales items in stock and the produce fresh. read more

I normally don't write reviews for regular service, but when things fall below par, I think it is best to comment. Today i visited at 3:43 pm to pick just a handful of items and gift cards. I checked out with Dean and that's where my issue lies. I normally use the self checkout lanes, but since I had gift cards to purchase, I had no choice. Dean started by scanning thru my items and practically throwing my items down the conveyor belt. It wasn't enough to thru my food items down the belt, but also tossed my bag at me so that I could pack my items. I don't appreciate having my purchases thrown down the conveyor at me. It is rude and really just unacceptable. I live 2 blocks away, this is my go-to market, but I have better experiences at Walmart. Walmart is not my preference, but I am not sure that Ralphs can be my choice going forward anymore. read more