This review is mainly for the bakery dept. But also for the stores customer service. I came here to order my son's birthday cake. I was told by the clerk in the bakery dept. ( Dasia) that I can put any image on the cake, I would just need to bring in a picture and they would be able to scan the image and print it out on an edible sheet that would be placed on cake. Great! So I went to Staples and brought back the photo to Dasia. The picture was printed on a normal 8×10 paper and the image took up almost the whole page. When I went to pick up the cake I was completely disappointed. The image looked bad. It had an ugly glare over it. Not only was it crooked, but it had a weird pinkish color (that was not on the original image) around it. But the worst part was that the image was so much smaller, less than the size of a 4x6 photo, awkwardly placed on the cake. Their excuse was that Dasia was the "new girl" so she didn't know that they usually recommend the customer go to another bakery to get the image printed on an edible sheet. I still don't even know if their printer is able to print bigger images or wtf? They did not try to fix the problem at all or even reprint image, which would have taken minutes to do. They said the best they could do was knock off $10 of the original $40 price. After speaking with the supervisor, who seemed rather unapologetic, I got another mere $10 knocked off again. So I paid $23.99 for the saddest, ugliest cake ever for my 7 year old boy. The cake tasted okay but the customer service I received is the reason I will not be returning to this establishment. read more

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5 stars to the bakery department! This place makes really good cakes I am impressed with their service and attention to detail. If you want to get a cake done do it here all your guest will be satisfied. Also want to give a review to Gary at the meat department he's an absolute delightful guy. We went in got our order and he gave great service. We are happy with Downey Ralph's. Kudos! read more

Local grocery store. They have a little of everything, staff has always been nice and helpful. Don't have anything bad to say. Been coming here for the past 2 years. read more

Love my local grocery store! Customer service is superb! Cashiers are always so helpful and friendly.

I come here all the time because I live nearby but today I went to the deli and had a great experience. Service was quick and the employee was cool, so shout-out to Matt. read more

haven't been more upset in my life than tonight. I went to the local Ralph's 5 minutes before closing I went to both ends of the enterance and realized that they were both closed five minutes before closing time. I was confused so i knocked at one of the entrances and one of the supervisors/managers came up to the door and said we are closed! I told him it says you guys close at 1 a.m. and he said it is imposible for you to get what you want in one minute, even though all I wanted was flowers for my mom for Mother's Day and the flowers were 10 feet from the entrance, he said we are closed and walked away! I knocked again and told him I am here before 1 AM why are the doors closed and he said to FUCK OFF! I was so surprised to hear such foul language at Ralph's grocery store when all I was trying to do is get some flowers for my mom for Mother's Day. I asked for his name he didn't give it to me, he did not have a name tag. He had a pink shirt and was bald and it was the night of May 9th morning of May10th, this is all the description I can give since he wouldn't give me his name but I'm sure you can see on the cameras. I will never come back to the store ever again! I was sad and shocked at the same time with his response. All I was trying to do was trying to get my mom some flowers for Mother's Day. read more

I'm sure it's a great Ralphs...but I wouldn't know, I got here at 12:50 and the door was locked and they ignored my knocking and taps with my keys on the glass. If you're suppose to be open till 1am...then maybe you should do that! read more

An affordable place to visit and has everything that you need. Always come here to purchase things I need at home. Helpful staff and amazing price to buy products. read more

Lady at the cash register tonight was being super rude to me , and i believe she was being rude because I was young. I'm going back tomorrow to get her name! I was being very polite! read more

They don't sell single roses. All other branches sell single roses. This sucks and a waste of time to drive there and not find what you need. read more

I use to go to the Ralph's in Pico Rivera on Slauson. It's now closing so I had no choice but to start going to this one in Downey. It's actually closer to me as I live in Downey. I like their selections and it's easy to find everything I look for. The only reason I give this store 3 stars and not 5 is because of their costumer service. My cashier did not even greet me or thank me. She was busy gossiping about previous costumers to the bagger. She was not any better. It was as if I was interrupting them by shopping there. I'm not sure if management is aware of that. If they don't need my business I guess I will have to find a new location. read more

It's great that this location is open a little later than many (although 2 am would be even better). We can stop off for groceries on our way home; what a concept! The selection is moderately limited--which seems to be the norm among supermarkets in this part of the county, but Ralphs has a reputation for doing things better than the rest. If only it tried a little harder, this store could be a popular destination even when other nearby stores were open. read more

I went here for lunch, I hit up the deli just because. They have a variety of meats, cheeses, bread to order from and it's quite good. Yeah I lunch here.. my new hangout..lol.. read more

I went to their deli section and ordered 25 pieces of chicken for a surprise lunch for my staff. The lady was annoyed and said "let me call my manager". The Deli manager came out and told me you should know to give 24 hours notice before you place a big order like that. I was not aware and I pointed out that they do not have a sign. I also asked for catsup packets and the Deli Manager said you go buy your own catsup. Very rude, unprofessional. They have no business working in a customer service field. read more

Mark was Awesome ! He assisted my friend and I very well. He had made the balloons look so pretty and wrote on the cake for us even though the bakery closed at seven. He helped me find everything I needed to find in the store and I live in anaheim so you could imagine how lost I was! read more

They have organic chicken & beef so nice to find that at a local spot now. They keep the place clean & well stocked too

Since the Pico Rivera store closed its much more crowded here and it was kind of always understaffed to begin with but its Ralph's so the experience is never too awful. They remodeled and put on a fresh coat of paint to give it more of a Fresh Faire feeling (Ralph's higher end markets) which paints a welcoming feel but price increases match that Fresh Faire vibe as well. Overall, it does the job if you're not near a Sprouts or Stater Bros and the generally friendly staff doesn't hurt either, though be on the lookout for two tellers in particular who don't smile and are a little rude. If they're not smiling to begin with get in another checkout lane. read more

I agree with you Erika deli is okay their chicken salad rocks I hear rumor they going remodel to make more appealing to people pick up more deli food soon that what I been rumor around read more

Sweet Leaf Peach Iced Tea is only $1. Very delicious. This place is my after bike ride redbox destination.

Great service! Today my mom and I were running around from store to store trying to fill up some balloons for a coworker's birthday. While four other stores including a different Ralph's weren't able to help us, Brandee W. at this location helped us fill up a dozen balloons. She picked out great colors, made sure they were put together in a presentable way, and did everything with a friendly attitude. I am so glad we stopped by here! Thank you again Brandee for your help! I know most will see this as just balloons, but we saw it as a person who went out of their way just because it was the right thing to do. We really appreciate it! read more

I've been coming here for about 6 months (after 10pm) hoping customer service would improve! But no all the employees are very rude. There is no good customer service here. They talk amongst themselves with no kind regard to customers. read more

This place is so convenient because it's so close to my house. However the long lines are not worth it. This Ralph's is extremely understaffed with cashiers at checkout. It's a shame because this place has everything you need except a quick checkout. read more

Been coming since I was little. Love the store and the employees, especially Chris. He was so patient with me while I was being rung up and helping me situate my Wic checks. read more

Great Customer Service everything in good order. Thanks to the cashier Mark. Like this Ralphs close to home. Nice and organized shelfs full. Thanks Ralph's read more

Great and friendly customer service at the deli and check stands. I've been coming here since I was a child with my parents and now that I've moved away I come during my lunch break. You can find great items, great prices, and sale items. Thee store is always clean and well maintained. read more

Its has everything on sale. This store is so clean. I love the fresh flower variety. Its better then most flower shops. I encourage everyone to come specially with Valentines around the corner.... read more

Adrian in the seafood dept is the best. He provide best customer service in whole store. Always goes out of his way to give us heathy recipes and educate us on the different seafoods and meats. Adrian Is an asset to Ralph's. Thx Adrian keep up the good job! read more

Okay experience . Sometimes there is long lines. overall good customer service. I wish you guys had those push carts like target does for my kids. the double ones. read more

I move to Downey 4 years ago and the manager Joanna is soooo rude and mistreated the employees

I like this Ralphs i just dont really like the prices but since its so close to my house i save gas hahaha

This place needs an update soon, it feels really old and they don't carry the same items as their other stores in the same area, the deli department always and I mean ALWAYS over sale their deli cuts by "accidentally" slicing/cutting to much. I've never gotten the amount I've ordered. Not going back to this location. read more

it has redbox... which is great! deli staff are friendly. whats funny is that the ladies at check out seem like they are always in a bad mood.... but the guys are really friendly and cool. ladies you should take some customer service lessons from the guys. read more

The worst customer service from the meat department. They are always at lunch and even though the hours of operations are from 9 am to 8 pm, they start closing at 7:30 pm and don't care if someone needs help. read more

I really like this store. They have a good selection of products. Their fruit and vegetables are always very fresh. Most employees are very nice and helpful. read more

Mirna R. was super helpful today while I was shopping with my grandpa. She was attentive kind and knowledgable and even helped us by taking his electric cart back inside. Everyone at the store is usually friendly but she really stood out today. Thank you Mirna! read more

Thank you to the store manager, David Alvarez for making our shopping experience so enjoyable.

This Ralph's for some unknown reason thinks $150.00 worth of groceries should be in the 15 or less lines. WAKE UP MANAGEMENT this happens all the time with you people...either follow the signs or make the offending illiterate shoppers move to another line....it is infuriating to see this non compliance daily!!! read more

Not a bad store but they really need to rearrange the flower area as it's smack dab right in front of the entrance making it hard to navigate as one enters. Another beef I have is why on earth do they place empty carts in front of every single register? . . .it makes it far too narrow and gets crowded with customers and employees as we are walking out. On the plus side, the meat dept is awesome. They will always cut meat to order and are super friendly and helpful. On a negative side, the manager (I don't know her name) treats the employees like they're third graders. About two weeks ago there was some irate customer who was complaining about the meat dept over an order. He was being impossible to deal with and also very rude. After the angry and rude customer left I went up to the assistant manager as he was talking to the two employees over what had happened and countered the customers complaint saying he was being rude and impossible to deal with and that despite this the two younger employees acted very professional and polite and are always very helpful. Make a long story short the two employees still got a bad review from the manager over this! She needs to be transferred to a desk job IMO as she clearly doesn't know how to treat her employees in a fair and positive manner. read more

I like this particular Ralph's store. Everything is neat and organized. Kind of expensive but is OK. Their cashiers are all very friendly and nice, except for the bakery counter associate. She is not polite. She never greets you. I think she kind of have mental disorder because even if you say hi to her, she never answer back. She never smile, may be she doesn't now, but she kind of scary me. Every time I see her I never buy at that counter. I happened sometimes to see their store manager, who is very helpful. I shop here all times, read more