I must start by saying that when I got to the market it is either a peaceful experience or a disastrous moment due to all the impatient people who are shopping....I chose to do self checkout this time due to customers being impatient and not wanting to wait, I had a full full basket and was ready to go, Mona was the employee in charge of that area and she was so beyond patient let alone very kind. It's employees with that type of personality that make it a great experience for customers like myself who take their time and have be organized while packing my bags. Mona thank you for being a beautiful soul! Continue with your amazing customer service because of you I will be coming back to this store to shop. read more

Ralphs - Self checkout but with packaging orders - Grocery Near Me - Downey, California

I love this Ralph's! It's super convenient when charging our car at the lot next door! Not to mention, they are open sooo late!! I love that they have a party section where they fill up Baloons for you! I was in pretty late with baloons I had ordered online, and even though it was closed some one opened up the balloon station for me and filled them up! Super sweet! I am very appreciative, I also like shopping here for organic pre-baked chicken! They offer a "naked" unseasoned option which I usually have to go to wholefoods for! So this saves me the trip. It's very clean, and staff is super friendly and helpful! Idk why it has 3 stars?! I love it! read more

Came here to pick some roses and get an arrangement. I was lucky to have SARA help me. She did a wonderful job! She's is a true professional at arranging flowers! Thank you SARA! read more

Ralphs - Arranged by sara - Grocery Near Me - Downey, California

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we asked a girl named jessica to wrap flowers for us and she just had the biggest attitude and treated us like it was an inconvenience to just get flowers wrapped. like the girl looked like she damn near wanted to kill herself. like girl their just flowers, it's never that serious lol read more

I shop at this Ralphs store about once a week, maybe sometimes once very couple weeks. Generally, the employees/staff at this store are friendly and helpful, some even out-of-their-way friendly, which is nice. The store is also clean and organized overall. I would give this store a 4-star review if it weren't for one important thing: It's common for grocery stores to mark down prices on perishable items that are near the expiration or "best by" dates, and Ralphs is no exception. This is great and I often buy these items, since they're usually at a significant discount, so it's something like a treasure-hunt. Often you will find seafood items marked down when they're maybe 1 or 2 days before the expiration date. However, literally about 70 or 80% of the times I've purchased marked-down seafood at this location, they have been spoiled. It's everything from shrimp to salmon to cod to catfish to prepared seafood like ceviche. Now, you be thinking that seafood is generally considered very perishable, so it's more risky to buy almost-expired seafood, and that's true. You also may be asking, "Why do you keep buying marked down seafood from this store if this has been your experience?" And in a sense, that's a valid question. But the fact of the matter is, any grocery store selling food that isn't expired (even if it's near-expired) have the obligation to make sure that the food isn't spoiled, period (unless and until it's after the expiration or "best buy" date). This is something mandated and protected by rules and regulations set by government agencies such as the USDA, FDA, etc.. If any food sold at a store, including and especially seafood, is spoiled before the expiration date, it means that most likely the store didn't handle/store the seafood properly. So why do I keep buying marked-down, nearly-expired seafood at this store? Actually, I don't. I would still do so hesitantly from time to time, with more scrutiny of what seafood items I'm considering to buy, but I have generally been avoiding to buy marked-down seafood from this store, after several bad experiences of the food being spoiled, thereby wasting a decent amount of money and also ruining my my meal plans. But the real questions everyone should be asking is, "Why is this store consistently selling marked-down seafood that's spoiled, when it should be tossed out?" This issue speaks to bigger problems than just a handful of items being spoiled, and let me spell this out: 1) This is most likely due to improper handling and/or storage of their seafood (as mentioned earlier). 2) If they are mishandling their seafood, it means they're likely also mishandling other highly perishable items such as meats, poultry, dairy, eggs, and produce. 3) This also tells you that management and staff at this Ralphs store aren't properly trained and informed on proper handling and storage of perishable foods in general. 4) Lastly, this tells you that the management and staff at this store aren't very detailed in terms of checking if foods are spoiled when they're inspecting and marking them down, which means that they're also likely to not be very detailed in all sorts of other areas that require meticulous attention to detail. By the way, spoiled seafood is not only disgusting, but it can potentially cause severe food-born illness, so it's not something to be taken lightly. As I mentioned in the beginning of this review, I generally like the staff and shopping experience at this Ralphs store. It's unfortunate, however, that this big issue has to some extent ruined my overall opinion of this store and its management. My hope is that they would be better trained in food handling and storage, pay more attention to detail, and also be more careful and discriminating when marking down perishable grocery items, especially seafood. read more

Definitely a Great Ralph's. Clean, well organized...fresh..the look of the fruit and veggies perfect! The music sets a good Atmosphete here, great customer service. Floor employees always greet you.. certain ones can catch if you need help and definitely ask. They finally went to the self serve kiosk kind of machines and the cashiers still get a long line. The deli is great just not out there..I guess cause it's not a crowded Ralph's or it's just quiet but that makes your shipping experience great. Parking is enough ..just everyone looks for what's closer so they wont have to walk too much but still good. The whole plaza has other good stores around .. the seafood department and bakery are great just not out there..not hidden but they just dont stand out.. digital coupons rule! Totally recommend this Ralph's..Definitely 5 Stars! read more

Ralphs - Grocery Near Me - Downey, California

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I just bought a box of cereal the other day. I started to eat it and realized it tasted stale-- I looked at the expiration date and it said "November 13, 2017 read more

Ralphs - Expired cereal. I bought the cereal on 9/4/2019. Expiration date November 13, 2017 - Grocery Near Me - Downey, California

Very clean and organized supermarket. Easy to find everything. The selection of flowers are fresh and they do offer a variety of vases available for purchase. The staff are very friendly and welcoming . read more

Nice! Another store in Downey going ghetto. Most of the employees here don't give a crap about the people who make it possible they receive a paycheck, It's called a CUSTOMER! . came to this location around 7pm and they were out of all milk AGAIN. When I was final able to Bother an employee who was either busy B-S-ing with other employees or just trying to ignore someone trying to ask for assistance or to ask them if they have anymore milk, I finally asked what I think was a manager or an assistant he tells me they do, but its been sitting in a trailer out on the dock. Why the "F" can't they stop their Bullsh#@* and do their job and unload the truck!!! Right On Ralph's! I'll stick with Winco... read more

Typically, this Ralph's is perfectly fine. No complaints. However, just recently, they have added more self-checkouts and reduced customer service. Used to be if lines were long for regular check-out, but you had some alcoholic beverages in your order, you could go to self-checkout and the person working that area would ring up your alcohol for you. Recently, according to the older lady working the self-checkout area, only a "Manager" can ring up alcohol. The ONLY register open with a cashier had a huge line and customers with full carts. But she offered no assistance nor offer that she'd call a manager over. They will lose money on alcohol sales because of this. For me, I shop where the service and convenience are best. This Ralphs no longer serves me best. read more

Its a very quiet grocery store. I guess since its in the quiet part of Downey. I only like to come here with my best friend, its always fun with her at Ralphs. read more

Today we came to Ralphs to look for a wine that me and my fiancée have been looking around for a weeks now and finally found it at Ralph's taking away some of the pressure of wedding planning. Unfortunately they didn't have all the full amount I needed but our cashier Erin was awesome. She took time to coordinate with store manager to see if we would be able to get another order of that particular wine and the amount. Which thankfully they were able to do. Erin was very professional made us feel very welcomed an exemplary example of customer service. I Will make sure I highly recommend this store location to our friends and family. Keep up the great work. read more

I never really write reviews but I witnessed something that infuriated me and compelled me write one. As I was near the produce section, the manager Beth walked by and began yelling at one of the employees that was stocking the potato section. She yelled at him across the room telling him there was something on the floor. Of course the leaves of an orange were not visible to that employee because he was an the next isle. As I was making my way towards the isle with the orange leaves on the floor, I picked them up myself. As a manager, one should never speak to their employers in that manner or to any other person for that matter. Instead of yelling across the room, she could have easily picked them up herself as she was walking by and was closer! read more

Worst customer service, is like if the employees are being forced to work there, very sad... extremely poor customer service from 3 out of 4 employees. read more

This goes out to the older bald 'manager' on duty 8/11/20 5:00 pm This man should not be a manager, his mannerism and way with people is unacceptable, I was present as he belittled a customer by calling him over by wagging his finger at him as if he were an animal. When the customer rightfully confronted him and told him that he should NEVER address a customer in such a way the disrespectful and prideful "manager" just told him very rudely and loudly to leave and get out of his face. Very poor representation of the store when the "manager" decides to take his anger out on a person when he at the surprise of the others present and his very own staff refused to apologize to the customer. This man should go back to mopping floors and relearn respect for people. read more

I like that this store is clean and organized. Has a floral/gift section and bakery area. I can find what I need here.

This Ralph's is totally lame compared to the one on firestone. It doesn't nearly have all the choices as the other. And to think it is in the northern part of downey too. read more

Ralphs - Grocery Near Me - Downey, California

Came here to buy some Coke and saw a 20 can pack for 5.99. The fine print might have said something else but on big writing $5.99. Went purchase at cashier. Rang up for 7.99. I said I thought it was 5.99? Cashier said 5.99? It says 7.99. I'm wondering if I should buy it. The cashier asks me if I want it or not. So I just decide to get it. If this Ralphs has as good of customer service as Walmart, I rather just go to Walmart and get a better price with the same crappy service. read more

I've been coming to my neighborhood Ralph's for the past 20 years. I've never really had any problems at this location. The service here is great and I can always find what I'm looking for. Sure prices aren't a huge deal or discounted, but this place is close to home. It's also right off the 5 freeway for anyone that wants last minute items on their way home and don't want to be stuck in traffic. Everyone is always friendly at this location. The lines aren't always crazy busy and they usually have about 3 cash registers running. This store is always clean I've never seen it out of control or dirty. Don't forget to go to the back to find deals in their clearance section. I've found some pretty good stuff especially after a holiday they put some items up 75 % off. There's also 2 Redbox kiosks at this store in the front. They have a Coinstar here and every now and then you see people turning in their change. Parking is easy to find since there's such a big parking lot and it's in a shopping center. read more

I was having trouble checking out at the self-checkout and Barbara came to help me. She was so sweet and helpful, had to shout her out because of her kindness and great customer service. read more

Who ever is in charge of tying the strings to the Mothers Day balloons is terrible at their job. I came in to Ralphs to get a balloon for Mexican Mothers Day and got home with a piece of string and a clip. Mind you, this was their "home is where your mom is" balloon so it was $10.99 +tax. The balloon is already ridiculously overpriced and its not even securely attached to the string. Also, side note, the flower area is messy so make sure you don't get scammed by the disorganized signage. read more

Can't expect to come here in the morning for a quick stop because customers have the only option to use self check out.

Ralph's has good deals on steak after the weekend. Also, I go there over Walmart is because of the new sushi chef they have in the front making fresh rolls! Get a couple every time I go there read more

Mark at the register was the only one working... idk if it's true but CA has a law preventing sale of alcohol at self checkout, I've never been told that before and then at that point the ONLY lane open has 30 people. Don't waste ur time to see if they will open another line they just stand around at self checkout doing nothing. VERY poor management here. Once again, Mark the one actually working the register was very nice and helpful. That was it. read more

Store is nice and clean, employees are friendly. But I purchased $90 worth of groceries and had to run them by register and bag them myself because none of the regular register if that's the case just drive across town to food 4 less where I am paying less and it's worth bagging myself. read more

I go to Ralphs to grab certain items when they go on sale, its not a cheap store. This is Ralphs is everything you need in a ralphs, big savings on certain items during coupon days or club card days. The place looks clean, items are neat and organized. The cashiers are usually freindly and competent. They have a cool place to get grinded coffee and a deli area with meats, bread, deserts and cooked food such as fried chicken. You can also find some health items at this Ralphs, the fruit & veggies are not cheap though. read more

Love this market, there's always parking available and every worker is always helpful and nice. I love coming here, shopping here, and Ill try to find any excuse to come back every time. I hope they continue to have great management and great workers that always know where everything is and are super friendly. read more

I used to love coming here but it seems there is a lack of management in maintaining the products being sold there. I have seen mold on Turkey slices clearly shown on it. I've purchased avocados and almost all were bad as I opened them up.. I am losing money here and most importantly my time. The produce is a problem as most are close to expiration and already expired on the floor. Is it really that hard to ask for fresh products? My visits used to be every other day to make sure I get the freshest products but even still I seem to get sold old nearly expiring products. Even though this is convenient for me I now need to search for another supermarket. read more

i have been coming to ralph's for year, i love come and shop at ralph's. you can find thing you don't see any ralphs not yet. i love jolly rancher candy but in soda first time to see it and believing it.. there are many thing i've see yet that's coming to a super market soon. read more

Ralphs - Grocery Near Me - Downey, California

I want to give a huge THANK YOU to Ashley at the flower shop! She helped me pick out some flower arrangements and balloons for my wife's birthday today. I'm very pleased to see that there are individuals that take much pride in their work and Ashley is one of them she's a great asset to Ralph's and she should be rewarded for amazing customer service. Thank you again Ashley for the flowers and balloons. read more

Fire burns money!!!! Ralph's BAD!!!! Ralph's burns even more money!!!! Ralph's BAD!!!! Ralph's expensive!!!! Fire BAD = Ralph's BAD!!!! No wonder Ralph's loves the color RED....sigh.... I come here when I am too lazy to drive to Northgate in Pico Rivera or Food 4 Less in Norwalk. Also when it is an emergency. Or when you KNOW you cannot find what you want at the two abovementioned "super"markets.... When I want a fresh breath of air from the ghetto I come to Ralph's where I can pamper my elite palate....haha....sigh.... I come here for: Ritter Dark Hazelnut chocolate bars (MUCH CHEAPER AT TARGET THOUGH) Le Petit Ecolier cookies Cliff Bars Roses A dozen roses is cheaper here than at florists!!!! By a little more than half the price. CHEAPER at Ralph's? Yes!!!! IRONIC? YES!!!! read more

The lady at the self-checkout was very rude to my mom and I. We just needed her assistance and she gave us a bad attitude.

Came in to do some light shopping. When walking by the seafood case, my daughter fell and hurt her ankle. She tripped on the lumpy, deteriorating floor. I asked for the manager and he said "oh, sorry. We have having a remodel done next month so it will be taken care of then." I told him there should be a sign or something because he could have been a lot worse. His response? Same thing, "we will have it remodeled next month." Really???? So you can have hazards all over the store and your response is basically you will worry about it next month. No apology to my daughter, nothing.... read more

I use to frequent this place daily. I work nights. I called today only to find out they are now closing at 8:00 pm- not posted on website! I called because I need simple groceries, and to do some shopping for elderly friends who are scared to death to go in and have to be around frenzied shoppers. The woman was so rude-pretty much said, too bad for you why don't you starve along with your elderly friends. Would not help at all-hung up on me! Contacting corporate on Monday. Shame on you Ralph's not all of us are greedy hoarders. Will never go their again-what a wonderful community Downey is with jerks like this in charge of if I or others get to eat. read more

I went to the self check out lane seeing as how I only had cherries, an avocado, cilantro, and an Arizona ice tea. I was on the phone trying to put in my ralphs reward number and the employee standing there ( a blonde Latina lady) insisted she would "help" me. mind you I did not ask for assistance nor did I need it. she approached me 3 times interrupting my conversation stating " I'm just trying to help your check out process go faster. -__-.. monitoring what I had in my basket. there were only 3 customers checking out including myself..why me? I thanked her for her assistance and was confused as to why she was so adamant about only assisting me when there were other customers checking out as well. that was a VERY uncomfortable experience read more

Open early and open late so you can always make a quick run and grab whatever you need. They usually have everything I'm looking for and love the fact you get a discounted price for being a member for certain items. They also have a good selection on alcoholic beverages. read more

Customer service wasn't the best. No self checkout lanes. No natural/organic section. Some of the prices didn't ring up as posted on the sign. I don't usually shop at this Ralph's but I won't come back to this location. read more

This is my go to grocery store. Been coming here since I was a little kid. Always familiar faces around which is nice. They remodeled about a year and a half ago. It is more busy now that it was re modeled but not nearly as busy as stater bros... Came here recently around graduation time. My mom was buying a lei for my niece graduating and the lady in the floral department started screaming to pick it up a certain way. Ummm we hadn't even gone towards grabbing the lei. Chill out lady. My mom ended up buying two and she insisted we buy them there in the department because we were going to ruin them before the graduate got them. Sweet but we are buying them if you don't want people to buy them or touch them then buy them all yourself and take them home lady lol turns out my sister had been in here earlier and same thing happened to her! She almost put the Lei back the way the lady was yelling. Overall clean store. Nice employees. Except for the shorter dark haired lady in floral STEER CLEAR! read more

I've shopped here since 2006, now it's been occasionally due to my move to SFS in 2012. I like the cleanliness and fresh produce. The fact that they have now added organic foods makes it more attractive to shop here for eggs, milk, chicken, and Uncured Bacon! The only thing i couldn't find was grass fed butter (Kerry Gold). Other than that Ralph's has improved quality read more

Ralphs - Coca-Cola Special Olympics Edition. Bought it for support, NOT a big soda drinker - Grocery Near Me - Downey, California

Ummm it's a super market. Nothing really special here but I do give them props for upping there organic selection. I would love for them to have MCT oil but either than that...I've been coming here for years since I moved to Downey about 10+ years ago. Always amazing staff and always clean! Never had an incident read more