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    Rally House Waco

    1.0 (1 review)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    2 years ago

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    Mabel L.

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    Burlington

    Burlington

    2.6(5 reviews)
    0.4 mi
    $$

    They have some decent items sometimes. It would be so much better but…read more... you literally get in the line and it doesn't matter if there's one person or 25 people in line, every time you have to literally plan on waiting like 15 minutes in the line because they don't bring up any more cashiers to help check people out. A lot of times there's even employees just hanging around the front on their phones. Like what in the world? And there are literally eight cashier stations and every single time that I have come to this place (and keep in mind I live very close by so I come fairly often) and every time there's only one cashier station being used.... Hey, improve that and then ya'll have a great store!

    On 10/9 I went to Burlington and brought $47.59 worth of merchandise and when the cashier which was…read morevery nice gave me my change back she didn't give me the exact change back and when I got home my money was still wrapped in the receipt she gave me and I counted it which was $32.41 she had short changed me $20 so I called and Aubrey the manager told me to come back when I got there it was another manager which told me they had to watch the cameras and to leave my name and number which I did and so the next day around lunchtime I called Aubrey answered again and I asked her if they watch the video she said yes I have your money you can come get it I get off at 3:30 so I went again she walked out and said I can't give you your money they watched the video and she gave it to you I'm like No let me see the video she showed me now keep in mind this video is clear perfect and you can see that she didn't give me all my money and I pointed it out to her. Then she said I can't do anything about it sorry I'm like are you serious can I have the corporate number she gave me 609-387-7800 and the lady told me she couldn't do anything for me to call back and ask for a manger higher then her and so I called back Aubrey told me she couldn't give me that name per policy or her number so I asked her what time do she come in so I can talk to her she said I can't tell you that either per policy which she gave me another number which is the same number just different. So I called back she then continued to hang up on me while laughing in the background i called 6 times which I have the screenshots of the call then I called her from my other phone she then answered saying Hello I said why are you playing and hanging up now I'm pissed off because your playing games. All this over $20 that they could have just giving me back. Aubrey needs to be demoted from being a manger because you don't do that to paying customers this is bad customer service something needs to be done and I need my money back. I feel like this is not the first time they been stealing money from customers. This is definitely stealing .if someone would've been stealing from this company actions would be taking.

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    Rally House Waco - sportswear - Updated May 2026

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