service was terrible i was minding my own business and there was a worker who left the cart right…read morein the beginning of the aisle i pushed it 5 inches away to walk and shop and she proceeded walk towards me cuss at me using a lot of profanity towards a customer and i asked to speak with the manager and she proceeded to look at us and walk up when i was trying to talk to a manager and then after the fact continued to cuss and step up to us she should not be working there she has no sense of customer service no person like that should be there and i will be contacting HR about her she should be FIRED no suspension! that was ridiculous she had no right to come over to a conversation with a manager and cause a scene. and the fact she tried to step up to a minor and the manager had to stand in front of her to hold her back she needs to be FIRED

Came to Waco for the day. Stopped in to a messy store but I found something. The staff was nice and…read morethey finally opened up with the register for the long line of people. I've shopped at better stores. But they have a decent selection. So I get what I pay for. Hopefully I'll get enough uses to warrant what I paid. Thxs DD's !

When I tell you I am obsessed with Windsor and everything in their store! (Both in-store and…read moreonline) This location is always so clean, very organized, and new arrivals are constantly rotating and there's always new and exciting products to shop for every time I visit. Prices are fair, good sales, lots of in stock inventory, and so much variety to fit your personal style and fashion needs! However, the reason this location is receiving a 3 star review is because their customer service skills are lacking and the employees are not the most pleasant to be around. They aren't very helpful, there have been a few time where I've tried to ask a question and they are very avoidant. When you're checking out the cashiers are always very cold and do not engage at all. They almost seem annoyed with customers which is a very disappointing reaction to receive. Hopefully soon I can revise my review to give them more stars!

I love the store clothes fit great even but the main manger isn't very friendly at all poor…read morecustomer service. It's the way she looks even let's see a smile jeezzz these people hate there jobs you can see it on there face and the negativity reeks off them sad to see such a cute place have ugly people working!management needs a better face representation

I try to shop here maybe once or twice a year, and it's about as basic as a boutique can be. Their…read moreselection is limited, with a mix of party dress to Comfort Colors T-shirts, with lots of dainty accessories mixed in. The girl at the counter was friendly, but wouldn't let us breathe when we first came in. She stood behind the counter the entire time and kept asking if we wanted a fitting room, needed her to hold anything at the counter, etc. What really earned them a 2 star review was the fact that quite a few of their clothing pieces had stains and marks on them, and some had the tags ripped off. If it had been one or two pieces, I would've said something to the statue behind the counter. But almost everything I looked at had at least one that had stains ranging from little specks to giant streaks. This really lowered the value of this boutique. There's lots of potential here. Great location, it's been there for a while. But every time I try to love this store, something just feels...off.

Sweetest shop owner ever! Purchased the cutest romper and sweater. Very accommodating and even…read moreoffered me a bottled water while I shopped.

Came here to pick up a curb side order I had made, but I arrived too early (it had not been…read morepackaged yet) when I walked in the, the line was out the door! A week or so until Christmas, it was packed! Once I was told my items were not ready I was going to leave but a sweet woman named Jasmine rushed to gather all my items & another fantastic employee named Angel rang me up so I wouldn't have to stand in the long line. These ladies went above & beyond & I am very grateful! I will definitely continue to shop here. It's always well stocked & organized... filled with a friendly, helpful staff & they have great sales!

Their car freshener leaked and spilled all over my radio and dashboard controls, and now hops from…read morekilometers to MPH while driving and my dashboard info is on the fritz. I contacted CS & that representative was so sweet & continually told me they aren't suppose to do that. She gave me a $20 gift card as a refund for the product and said their insurance company will reach out to me about getting my radio replaced once I sent in proof of damages and a quote to get it fixed! So the insurance company says there's nothing they can do except give me a $50 gift card. I have been shopping at BBW for years and I have a ton of their lotion and spray, I've always been told they are a great company & now I'm seeing that's only true if you spend money with them & not try to hold them accountable for their faulty products. Case# 5041924 HOW IS A $50 GIFT CARD GOING TO TELL ME HOW FAST IM GOING WITH MY KIDS IN THE CAR???

They've got a pretty decent selection of shoes, but really nothing that Rack Room Shoes or the…read moreRichland Mall (or any other shoe store in Waco) would have. They carry popular brands like Birkenstock, Doc Martens, etc. The store itself is clean and well organized. But the staff is lazy and doesn't speak very kindly to customers. They don't greet you when you walk in, and are very put off when you ask any questions. When I was checking out the girl pretty much just tossed the shoe box at me and continued talking to her friend. For such a nice store, the employees really bring the value of the store down. Quite disappointing. However, I'm happy with my new shoes, but won't be back to this particular location. I'd rather drive to the DSW in Cedar Park, or shop at an entirely different shoe store in Waco.

Worst customer service, young woman that waited on me was rude. It was my first time there and I…read morewill not return.

The redhead guy that works in here is amazing. He is so friendly and helpful. fortunately I found…read moreeverything I was looking for‼

I wouldn't have guessed from the outside of the building but this is one of the best Goodwills I've…read morebeen to! Great selection of women's small/medium clothing. The staff were very kind to let us shop right up until closing.

I had an excellent experience here the other day. They had an awesome BOGO and buy one get one 50%…read moreoff sale on certain shoes. I wish I started shopping here a long time ago for quality shoes. Customer service was professional and friendly. Now, I know that I have been overpaying for shoes shopping elsewhere. From now on, when I need shoes, this will be my first stop.

be careful when you go and they are handing out coupons. they handed out a bogo 50% off coupon. i…read morebought 3 pairs of shoes and was told that the coupon didn't go for the ones that i bought. it needs to be clarified before someone thinks they are getting money off but end up spending almost $170 like i did.