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    Waco Running Company

    4.6 (10 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 months ago

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    Review Highlights - Waco Running Company

    I was greeted by Judy who was incredibly knowledgeable, patient, and very kind.

    Mentioned in 3 reviews

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    Hibbet Sports

    Hibbet Sports

    1.0
    (1 review)
    4.2 mi

    On 7/10/26, I purchased a Sprayground backpack online from Hibbett - Waco at 6001 West Waco Dr. in…read moreWaco, TX. The backpack was going to be ready for pickup on 7/11/26. I designated my daughter as the person to pick up the backpack. My daughter went to pick up the backpack on 7/14/26, at which time she was informed the backpack had already been picked up on 7/11/26. My daughter called me to inform she was told the backpack has been picked up. I told my daughter I didn't pick the backpack up. My daughter informed the staff member neither she or myself picked up the backpack. The staff member tells my daughter that someone came in and gave the same information as she gave on 7/14/26. The staff member told myself and daughter the backpack was picked up and the transaction was closed. The staff member said she called customer service to report the backpack was picked up by someone other than myself or daughter and an investigation will need to be conducted before I can receive a replacement or refund. I also called customer service and was told I would receive an email with the outcome of the investigation in 3-5 days. As of today (7/24/26) I have not received an email. In addition, the staff member I spoke with on 7/14/26 was rude and kept overtalking me as I was trying to seek clarification as to why the backpack was given to someone without first verifying the person's identity with a drivers license. She told me it was busy on 7/11/26 at the time of pickup. I told her that does not negate verifying the identity of the person prior to giving the person merchandise. The staff member stated twice that the person that picked up the backpack on 7/11/26 gave the same information my daughter gave on 7/14/26. I asked her did she checkout the person on 7/11/26 to know that they both gave the same information. She replied she didn't remember because it was busy. I called customer service for the 3rd time today (7/23/26) and was told there has been no feedback provided from corporate office. I will be filing a police report at this point.

    Waco Running Company - sportswear - Updated July 2026

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