The business model for this institution removes customer service from the equation- literally! In an effort to make everything digital/automated, they forgot to program actual customers into the equation. I went to the credit union to get verification that they received a copy of my car insurance binder. They referred me to a third party website. I have direct deposit to make car payment, they showed my account delinquent because they couldn't get the payment on a holiday.
I took a cashier's check to make the payment, they refused to take it even though it was made out to them.
Miserably frustrating dealing with the shortcomings of this business. I will refinance my loan AND pay lower interest rate. If your IQ is low enough, RAIZ, it might be a good choice. read more