All I can say is this is the best Bank in El Paso for Commercial Real Estate. Super Helpful and…read moreHonest, they give you an answer fast and don't lead you on for nothing. There rates are on par with most of the other banks and there service is incredible. I am rarely impressed with a Bank but this one is top notch.

On 3/16/2023, try to withdraw money from ATM located at 5760 Alameda Ave. It didn't dispense the…read moremoney but my account was charged so I went inside the Chase bank they told me that it was frequent that the outside ATM wouldn't dispense money told me to call customer service because it wasn't a big deal. David from customer service told me my money was going to be available in 24 hours didn't get my money call again now Jaz told me that I have to wait until 3/30/2023. IF they know that ATM is not working why doesn't the bank do something about it, and why do they lie about getting your money back in 24 hours. Find this practice shady. Know I can't pay the money I owe because Chase has this ATM that keeps your money. Does any body know the legal way to get back my money if so please let my know

Poor customer services. They supposedly researched a transaction I had where I tried to withdraw…read morefrom my account but the ATM was not working. They say I was refunded the money but there is no record that the money was returned to my account. Right now I am out hundreds and they have no explanation for why I am out that money. Their error but I pay the consequences. Do your banking elsewhere!

Good bank to have if you have some patience to deal with them. There is no animosity like I feel in…read morecertain banks. While I have not visited this branch specifically, they have the features I need as an online and in-person client. Cheers!

Great local bank. You call, and a human answers, seriously amazing. This should be the new…read morestandard. Thank you West Star!

They are a horrible bank to deal with. The hours are awful and the bankers are very rude.read more

If you need a financial institution that respects legal obligations and provides accountability,…read moreavoid this credit union. Their refusal to honor valid Power of Attorney (POA) documentation caused serious harm to my father's estate. Unlike major banks with legal departments (e.g., Chase), this credit union lacks the expertise and structure to handle escalations properly. Key Issues: 1. Failure to recognize and act upon valid POA documentation. Obstruction and lack of transparency during estate administration. 2. Denial of reasonable access to account information for fiduciary oversight. 3. Refusal to provide requested documentation promptly and transparently. 4. Failure to prevent unauthorized withdrawals by a co-agent acting in bad faith. 5. Inconsistent and contradictory responses regarding account beneficiaries. 6. Dismissive, misleading, and unprofessional communication practices. 7. Potential fabrication or post-dated creation of beneficiary documentation. The individual involved, Iban Torres (AVP of Operations), did not honor a legal POA, which enabled misappropriation of funds by another POA holder. This negligence was preventable and underscores why a credit union without a legal department is a risk for anyone managing complex financial or estate matters. Bottom Line: If you value compliance, transparency, and the ability to escalate issues effectively, choose a major bank with a legal team. It could save you from financial loss and unnecessary stress.

a member since the 90s, and have see. The quality of service really go bad. I reported a lost debit…read morecard. It's been two weeks and haven't received it. I was forced to open another account elsewhere and start to transfer my money out

Unfortunately, I am a Wells Fargo client with personal and business accounts…read more This branch has an officious notary that snoops through affidavits. She does not understand the scope of responsibilities, as a notary, to an affidavit. Let's say you have an affidavit involving a vehicle in some way. The notary will insist she needs to see the vehicle (because of course, the vehicle is mentioned in the affidavit she snooped through), the title of the vehicle, ensure the color described in the affidavit is not off by a shade; maybe proof of insurance? Do not waste your time and effort using the "free" notary service at this branch.

Wells Fargo is all over the Western United States, and I have been a customer with the bank since…read more2002, a relatively long time. This branch has tremendous customer service in comparison with some of its other branches in other U.S. cities. Many of the transactions I completed while a customer recently at this branch didn't involve much in the way of fund transferring, but they did include some complexity, as I wanted to do numerous transactions separately. The bank tellers were quite patient with my requests. I really appreciate that, especially as I can be a bit overly demanding when it comes to managing my finances.

Have you ever gone to a fast food place, and seen a person standing in the drive-thru lane sans…read morevehicle? They look pretty stupid, huh? Well, that was me here because this is a Chase of all drive-thru lanes and no actual lobby, though the sign on the teller windows clearly state lobby hours that were in service. I must've walked around the perimeter of the building 6 times looking for a door and thinking I'd just missed it, but no. There's 2 service doors and that's it. So, I played the fool and stood in a line of cars and trucks waiting to use the drive-up ATM, since I'm from out of town and didn't have a car. Funny thing is, there's a Chase corporate building kiddie-corner to here that I hadn't previously seen, and I'll bet I could've used a walk-up ATM like a normal human being there, but since I'd already danced around the building perimeter for 5 minutes, what did it matter if I just tacked on walking through the drive through for further embarrassment? Not that I was embarrassed... though I'm pretty positive the person in the car behind me took a pic of my dumb-ass at the drive thru. If there's a 'People Of Chase Bank' website, I guarantee you I'm on it.

I've been to this Chase "bank" multiple times, but really it is just a glorified drive-up ATM with…read morea large amount of non-ATMs (non-automated teller machines...so essentially people). I'm not mad at the idea, it's extremely convenient, especially downtown...but I had to write a review after reading Candice G.'s hilarious encounter with this Chase. I'll go ahead and confirm her suspicions that the Chase building adjacent to this drive-up Chase does house ATMs for those of us sans wheels. The Chase building actually has a real Chase bank in it on the first floor so if you want to talk to an actual person or open up an account you can do that there. So back to this Chase drive-up. Like I said, extremely convenient. There's two ATMs and the rest are bank tellers. The only time I've ever seen a line here is when it's after bank hours. The tellers are all fairly friendly and quick (although this one doesn't give lollipops like the one on the far side of Mesa...step your game up!).

if i could i would negative star this establishment. we have been waiting in the green lit line for…read more 45 minutes while watching all the other cars get helped in other lanes. all i had to get done was a simple deposit.

From the owner: Lobby being remodeled. Drive Up:…read moreMon-Fri: 8 am - 6 pm Sat: 8:30 am - 12:30 pm