I received a new Wells Fargo credit card, and when trying to update my new phone number with a…read morecustomer service representative, I was told that the only way to change my number was to go to a Wells Fargo branch! So, there I go, got into my car, and headed to my nearest WFBranch, and although it was a bit of an inconvenience, I did not mind, because if doing this will help to prevent identity theft, then so be it, and more power to me! The facility is spotless, and the bank teller was extremely friendly and helpful! She did have to ask for help from her branch manager, but it was not an issue, and he was just as helpful. All in all, it did not take very long to make the necessary changes.

Sucks long ass line, no matter what time . One teller . I hate Wells Fargo . Only put a star cause…read moreI had to

Friendly, very helpful and patient. I usually use the drive thru. Christina and Victoria go the…read moreextra mile in Customer Service. This is the 2nd largest Wells Fargo bank in the nation and the busiest. Customer Service is superb!

This bank has got to be the worst bank in all of El Paso. I went through the drive-through to cash…read morea check that I received. The lady in the drive-through told me she would not cash my check because I was not a member of this bank and I needed to go inside. After being inside for over 30 minutes waiting for the cashier (Sabrina Levack) to cash my check, she came back out to tell me that they will not cash the check, even though it is written from an account from Wells Fargo. So I then went across the street to Chase Bank where I do business and they probably cash the check with no problems at all. Avoid this terrible bank!!

After having spent 27 years of my working career within the banking industry I find Wells Fargo to…read morebe a decent bank, not great, but acceptable for today's standards. They seem to have made good progress from their issue in prior years. The branch's do not pressure you into more products and their customer service is good. I do wish they had a location on the East side. Their is an ATM but their are times that you need to go into the branch. I have had one issue with them but generally speaking the representative's handle themselves well.

Best Credit Union in E Paso TX. I've been a member since…read more2016 and not once have I experienced any problems. I transferred from USAA and I love it. The services on the App are so easy to use and their credit card services are always available. The branch on George Dieter is the location I often use and they have a great friendly staff

I thought the navy federal credit union was supposed to take care of military veterans. I opened a…read more3 month cd only after asking all kinds of questions. My question that was important to me was if I could deposit money into the cd without getting penalized and I was reassured that I could. So without saying I went to deposit a check today and I was told "No I would get penalized". The lady that helped open my cd account was there but she did not want to help me, needles to say I will be closing this account at the end of 3 months!

I'm based in LA and for awhile it was so hard to bank with GECU when you are remote. One day, Mario…read moreLizardo helped me with a request and I've since just gone directly to him for any inquires/questions. If it weren't for Mario I would have closed my accounts by now! Thanks for the continued professionalism and attention to detail, Mario!

I have been a loyal GECU member for 31 years, and unfortunately, my recent experience at the…read moreEdgemere location left me extremely disappointed. I went into the branch because I needed documentation showing that GECU no longer had a lien/hold on my 2002 truck, which I paid off back in 2009. I recently gave the truck to my friend's son and needed this documentation so I could obtain the title and transfer the vehicle into his name. I provided my Social Security number, identification, and all the information I had available. I was initially told that they could not find anything because the loan was so old. The employee at the front simply apologized and told me they did not have access to the information. I asked to speak with a supervisor because I could not understand how a financial institution that I have banked with for 31 years would have no way of locating records connected to a loan I had through them. At first, I continued receiving essentially the same answer--that because the loan was so old, they might not be able to find anything. I continued asking for someone who could actually help me. Eventually, the title department was contacted, and we were able to obtain the VIN. However, even with my Social Security number and VIN, I was again told that no documentation could be found because too much time had passed. At this point, I was extremely frustrated. I could not believe there was no records department, archived system, or other process available to assist a long-term customer in a situation like this. Finally, after almost an hour and after I had to become increasingly persistent, a supervisor from the title department came back and said, "I found something from 2005 that maybe can help." That is what disappointed me the most. Something was eventually found, but it took nearly an hour and repeated requests for additional assistance before someone went further and searched for it. A customer should not have to become upset or push repeatedly just to get employees to explore every available option. There should be a clear process for retrieving older records, especially documentation related to paid-off loans, liens, and vehicle titles. These records should be connected in some way to a customer's history with the financial institution. After being a customer for 31 years, I expected much better service, effort, and record accessibility from GECU. I hope management takes this experience seriously and reviews the process for assisting customers who need older loan or lien documentation.

We have banked with GECU for well over 20 years, and although I have had my ups and downs with…read morethem, I am very satisfied. Using the drive-thru during this pandemic is a perfect way to get all my banking don, and staying safe. I recommend GECU for all your banking service needs.

This bank has been a life saver and the staff has been there for me and family. This bank has…read moreallowed me to keep my bank in new Hampshire which my car is registered.

One of the best experience I had at a bank when opening an account the members were super nice…read moreespecially Edna who helped me.