We used this bank as just a quick ATM trip. We didn't deal with any employees but the short…read moreexperienced we had as needing the closer ATM was very helpful since we were already in Walmart!

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

All I can say is this is the best Bank in El Paso for Commercial Real Estate. Super Helpful and…read moreHonest, they give you an answer fast and don't lead you on for nothing. There rates are on par with most of the other banks and there service is incredible. I am rarely impressed with a Bank but this one is top notch.

Chase Bank customer service toll free number does not function properly. Follow all cues to a dead…read moreend!! No VM, no operator, nada!! How can it be this screwed up??

Good bank to have if you have some patience to deal with them. There is no animosity like I feel in…read morecertain banks. While I have not visited this branch specifically, they have the features I need as an online and in-person client. Cheers!

Navy Fed is coming up I'm the world. Hey do offer great services and are very military friendly -…read morefor all branches. And not for nothing, but Navy Fed commercials are way better than USAA commercials. Alas, I'm a life long USAA member. It's where I've been for 20 years, and I have no plans to stop. But if I did, I'd be very likely to hit up Navy Fed first. The only reason I check in here is to use the ATM lol. One thing Navy Fed has going is it's brick and mortar spots. USAA brick and mortar locations are few and far between, and most of your business is done online.

This credit union has served my family for almost 20 years. They have excellent rates on car…read moreloans, credit cards and mortgage loans. They also pay well on Cds and money markets. They have excellent customer service. We highly recommend Navy FCU.

We needed to have a new power of attorney drawn while my father was in the nursing home. Since he…read morewas unable to travel, it was a godsend to have Brenda available to meet us at the home so my father could sign the new document. Thank you so much for your help! Your services were very much appreciated!

Today is 9/1/2014 (LABOR DAY) The office was closed, but…read morethey opened up for us. Excellent service. We were headed out to California and needed some documents notarized with the Texas seal. Thank you so much for your service.

Horrible! 45 minutes on hold to be able to speak to a CS representative you guys should be ashamed…read moreof yourselves! 30 minutes wait for a teller? and having to wait for a card through mail when before I could get it at a branch? changing banks Raiz is amazing highly recommended.

Doing a fair amount of work with the commercial division of GECU the team is young dynamic and…read morereally professional in their approach. Would not dream of a better for your financing needs!

I got approved for my card, and they were really helpful by explaining the way it would be as far…read moreas % and benefits

They have got to have the most nicest tellers at this bank. Every time I go through the drive thru…read morethe tellers seem to be always smiling and courteous. The best part is when they see you through their camera and know you by name! This place rocks!

Who would have guessed that an HSBC in Mexico is not interchangeable with an HSBC in the USA? You…read morecan not walk into an HSBC in Mexico and withdraw from your HSBC account that you created in the states! And vice versa. I would have assumed that since it is a world wide bank that would not have been an issue. Long lines at this branch, over a 20 minute wait time to see the teller. However, I've noticed bank lines in Mexico are a much longer wait than in the states, not sure why. I've seen bank lines, often, going outside and down the block. It's not like there isn't a shortage of banks here either. So yeah, it's interesting. So, the three stars are for the wait (which may or may not be fair since I just mentioned it seemed to be the norm here). Also for the curtness of the teller and for no way to know you're in the wrong line until you've waited in it long enough to talk to someone and they tell you so.

what is wrong with this bank? I tried to get help with my account and got no response back. I…read morecalled them on the phone and went in person nothing happened no calls back and nothing about any updates. There is a lack of communication within RAIZ also. Like the different departments don't communicate with each other or something. Just keep me wait for an hour for nothing kept talking to different departments and got no answer from anyone. I felt like they were just rushing me out the door and they made like I'm stupid and don't matter. Even laughing at me at one point. One of the worse service I ever gotten and it been a few weeks already still have not heard back from anyone. Even tired to email them and still nothing. Nobody helps from this bank. They did nothing to help me. Would give them a zero star. I wouldn't advise anyone to bank here the treat customers like crap.

Incompetent teller. Uncaring staff. Jesus Lopez is both an incompetent and uncaring branch…read moremanager. I went to deposit a check from my insurance company. The teller told to simply deposit the check through the atm and after a 5 day hold the moneys will be available. A few hours later I receive a call telling me the check will be returned Raiz has no idea how long this will take. All because I am missing an endorsement signature from my mortgage which a should have told about by the teller before I ever deposited my check. Now I am stuck with a leaky roof. I regret moving back to El Paso where frankly such stupid and apathetic people are allowed to work.

the change order services have 5 windows and only 1 worker despite a growing line of 10+ people? A…read morecouple people left the line because of the lack of service. I was astounded that a second worker came and went from the window, once again, despite a busy hour, and seemed To disappear into the back of the bank. I do want to note the workers themselves are very courteous and polite, it seems its once again just poor management on the owners and managers part. Super happy I only have to come to this bank every so often

I got this account about a year ago because my job banks with them…read more I love love love the technology behind the bank. It's the people who work in the bank that makes this entity the worst. Here's my experience today 5/18/18. I write my contractor a check, I messed up on the check and put two thousand and initialed the five hundred on the bottom. I came to Wells today because I needed cash too. My contractor was with me. They were about to tell him he couldn't cash the check. The manager then states it's for my protection that they couldn't take the check. She asks me to write a new one???? Does the above situation make any kind of common sense? I tell you, I am very nice to people but when stupid people work in places that require a functioning brain, I can't take it. So, I then look at her and say well then I'll just withdrawal it. Duh? Come on Wells Fargo, let's start making your reps have a four year college degree! I'm only giving them 2 stars for Salina, the nice woman who helped me take the cash out! For the manager, you really need to get demoted or just find a new job. Clearly, you weren't helping me or protecting my account denying a check when I was present. Cry or laugh. I'll shrug my shoulders and just laugh at this!