I have been a AAA member for over twenty years. Best is one of the primary towing…read more Contractor's for AAA in El Paso. Over the past ten years Best has come to give me a "hot shot" several times on hyper cold days. I have always found their personnel to be polite and professional. Last week my car "died" on Border Highway. A cooling hose broke and steam was everywhere. We pulled over and called AAA at 11:15 a.m. Through a variety of errors we were on the phone with AAA customer service at 1:00. We still had no tow truck. It was 91 degrees. Apparently the El Paso Police commandeered the tow truck originally sent to help us to remove a car from a crash blocking traffic. At 1:20 we spoke with AAA. A Best tow truck was coming to assist us; yet it was a half hour away At 1:50 our Best Tow Truck pulled up. Robert was the driver and he was truly our "knight in shining armor". He had been dispatched from Horizon City yet made it to Border Highway near downtown in less than a half hour. We were returning from a Hospital in Juarez where my wife had lab tests which required fasting. Between the bridge wait time and the breakdown; my wife had not eaten in 17 hours I had concerns about my wife possibly passing out in route to the mechanics shop. Robert had both bottled water and donuts which he offered immediately (Before I could ask if we could stop at a convenience store in route) Talk about "going the extra mile" Robert could not have been more helpful. He assisted my wife into the air conditioned cab and went about hooking up our car. I have an older car and Robert cared for it as if it was a brand new Mercedes. He worked quickly yet double checked everything. Most of us will only meet perhaps a half dozen people in our lifetime who have the customer service skills of Robert. No with towing you normally don't think of "customer service"; yet when it really counts; we are blessed that there are towing firms like Best and tow truck drivers like Robert who will come to our assistance. If you need a tow and you are not in AAA: Best would be the only tow firm in El Paso I would ever consider

With all of the construction going on the West side of El Paso my car broke down right after the…read morebarriers on the entrance ram of Sunland Park to I-10. I was able to pull over so the car was totally not blocking traffic. I asked that the car be towed to my house off of Chermont. The cost was $65.00. Is this normal? Am I paying more because of the construction. The car was a Hyundai Accent not a big car. The call to the towing was around 1:30 p.m. but it did not get to the house until after 4:00 p.m. Not very happy with the service.

Not a reliable towing company. Went twice just for him to tell me he can't tow my box. Pretty much…read morejust wasted my time. Will no be recommending this guy. His name is German.

When my truck had a flat tire late at night, B.E.G showed up quick and was able to get me off the…read moreroad quickly. Highly Recommend!

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Been to this shop several times over the years and I'd recommend to anyone. Honest, reasonable and…read moreuses quality parts .

Best place you'll find anywhere for trustworthiness and reliability , have been using these…read moreservices for over 20 years always with great results ! Anywhere else would be a crapshoot .

Waited an hour for towing services. Called J&V company back for status. Turned out tow truck was…read morenever dispatched

Let me tell you, this man is amazing. We needed a tow from fort bliss to Far East side for our 2002…read moreGMC Sierra and he was able to find us and tow our truck fast and efficiently. He took great car of our truck and made sure it was secure. Fort bliss even gave him a bit of a hard time to get on post but once he showed them all the paperwork they were asking for he was able to get on without any issues. Great service, very communicative and was quick to give us initial estimate which was spot on. No hidden fees. We saved his number just in case we ever need him again. Great guy and great service.

Excellent service and well priced. Driver was really friendly and arrived very fast. Would strongly…read morerecommend to family and friends if ever in need.

Howard from Family Towing Plus was very friendly and helpful. I needed my car towed across town and…read morehe was very prompt in his response and arrived on time , which was very important as I was on a tight schedule. He was very professional and I felt reassured that my car would show up on time at it's location. I highly recommend Howard and Family Towing Plus.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.