UPDATE as of 9/25 - I reached out via email to customer service and they took my feedback and apologized and are taking care of the situation. I thanked them for taking customers concerns and addressing the problem, so it does not happen again. First time to Raising Cane's. Just opened up near where I live, so thought, let's give it a try. A lot of co-workers always talked about it, so now it is my turn! I got the Box Combo with a half regular half sweet tea. Since I am new here, I asked the lady helping me if I was getting everything I could be for a first timer. She said this Combo was good and to get an extra sauce since it had 4 chicken fingers. I paid and sat down. They called my order and I went to get and sat down again. Looked delicious. Tenders were nice and hot. Fries seemed lukewarm. NOW - there was only one sauce. So I went up to the counter and told them. They stated extra sauce was .45 cents. I said I only got one and asked for 2 when ordering. She proceeded to state I did not take your order. Well you can't use a card to charge .45 cents, so now I have to leave my food, go outside to my car and get change, so I can pay for more sauce, which should have been there the first time..... Management - note - do better. I am hoping to find another place close to home, but this may not be it! read more

Raising Cane's Chicken Fingers - Box Combo with iced tea and Elvis checking me out! - Fast Food Near Me - Indio, California

We only went through the drive-thru so it's our only experience with this particular Raising Cane's. I am familiar with other's, so I know what to expect. And this one delivered as expected. The food was still hot when we got home, well packaged, and the people at the drive-thru were efficient. That means there was very little chit-chat, but they weren't rude. Most importantly, our order correct, so I have issues with this visit. read more

Christmastime is here Happiness and cheer Fun for all that children call Their favorite time of year... Located right off the freeway this Canes has a burger neighbor but there was a long line waiting and I needed to get in and out in a hurry. So choose this spot. 4/5 Service There was only one car ahead of me but two workers taking the order. Not a big deal but it just took longer (maybe it was training day). 4/5 Food Box combo hit the spot with crispy chicken and warm fries. The bread was nice and soft. I do wish they didn't charge extra for more sauce, it's the game changer with the chicken. Add some hot sauce to the cane's sauce and you have a whole new world. 5/5 Parking Easy in and out right next to a burger place that fits that traffic description. From the looks of it both can get pretty busy but there is plenty of parking to choose from. There are a Christmas Story decorations around which is always nice to see. Psalm 96:11, God bless read more

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Had the 3 chicken fingers, fries, Texas toast and an iced tea. It was very yummy and I love their sauce. I ordered through the app for takeout at work and they were just finishing up putting it all together as I walked in exactly at the time I requested. Service is very friendly and bathrooms and the entire establishment was very clean. read more

Raising Cane's Chicken Fingers - 3 chicken fingers, crinkle cut fries, canes sauce plus an extra sauce, Texas toast and iced tea. - Fast Food Near Me - Indio, California

We did drive-through and the gal at the drive-through seemed bothered by our order... I don't think she should be in that position... Everyone else was pretty quick once we got our order they did give it to us, but didn't give us the straws for the drink and we had to wait a little while until somebody noticed that we weren't moving forward and were able to give us straws... also, it was really busy so I think they did exceptionally well on the timeframe to getting the order and the food to us. Quality of food is where it also lacks. I asked for extra crispy because I've heard that helps the batter stay on the chicken better... But when I got the order, the bottom part of the chicken was already off and it didn't taste crispy and I think I should've gotten some spice, maybe that would make it better. They are only chicken tenders... For some reason, I thought they were gonna be like fried chicken... But they're chicken tenders that have a weird texture. The coleslaw that came with the big raising Cane box was good... The Texas toast was delicious, the sauce was good. That's really all I have to say about that. We'll probably try them again, but maybe inside... Didn't seem like many people were inside, but a whole ton of people filled the outside eating area in the evening... I'm surprised it was kind of windy... I've heard from raging fans about how great raising Cane's is so maybe I had a higher level of expectation... it is what it is and maybe next time it'll be better. read more

Raising Cane's Chicken Fingers - Raising Cane's box. The Coleslaw jumped out of the container LOL. - Fast Food Near Me - Indio, California

Been to the new Raising Cane's in Indio twice now, and while it's clear they're still working out some kinks, there's been some improvement. Visit #1: We spent 36 minutes in the drive-thru lane. Order was wrong, and once we got home, there was no way I was going back to wait another 30-40 minutes for okay chicken strips. I submitted a complaint online and, to their credit, corporate called me within 30 minutes and offered to send a gift card. That level of customer service was impressive. Visit #2: Took my daughter because she begged for it. This time, we only waited 21 minutes in the drive-thru around 5:30 PM on a weeknight -- so things are improving. Our order was correct, but no straws were included with the drinks. Also, both visits they managed to misspell "John" -- arguably one of the most common names. The food? It's fine. The chicken is decent but not mind-blowing. The sauce definitely steals the show. Overall, 3 out of 5. It's not a place I'd go out of my way for, but the kids like it, so I'm sure we'll be back. read more

Raising Cane's Chicken Fingers - Some spicy chicken sandwich we didn't order. - Fast Food Near Me - Indio, California

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Ok.. I usually never write reviews for fast food, but I had to for this place... Have been to many Raising Canes locations in Orange County and Los Angeles. I'm glad they're bringing it out here to the desert, well the location in Indio just changed my mind., I've been to the one in Palm Springs, which has great service!. 2 stars because service was quick... My hubby and I decided to try the one in Indio since it's down the street from our home. Well.. it's the first and last time I visit here. I'll keep going to the one in PS. or Orange where the employees are friendly and have excellent customer service even if they are teenagers. We went on a Tuesday night around 6pm, no line which was great Asked for extra cane sauce, checked my receipt was charged...was not in my bag, the kid at the drive-through window seemed to be bothered that I asked for ketchup too. I made my husband get off to get my sauce since it was missing, 3 employees were just standing around talking and looking at him, didnt acknowledge him, didn't ask Can I help you or we'll be right with you...nothing. He had to say can I get some help. While I was waiting in the car, I decided to have a few fries. They were cold. My chicken tenders were cold and incredibly small compared to other locations. Tasted and felt like they've been sitting there. I understand that they are a new location, after all, I watched it from the ground up and would see all the training on the employees before it even opened, But I would've thought they would hire friendly employees that actually want to work. What a disappointment for such a well-known fast food restaurant that let me tell you lines are always long, no matter which location I go to out of town. Here I was in and out. Sorry Canes in Indio, I will not be back to this location. read more

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I've had a bad experience with this location the last two times in a row going through the drive thru First time my cainiac box was missing chicken fingers and barely had any fries in it Second time I went , the lady at the window was in a rush just took payment handed me the bag and closed the window so fast I couldn't even ask for a fork (not the first time) .we ordered a caniac box then we open the box to see there's no coleslaw instead two pieces of toast I go inside too ask for the coleslaw and she tells me there out of coleslaw with an attitude . Food was good ,staff doesn't do their job very well and most of them seem alittle rude . read more

I have been here twice. Both times I ordered tailgates , which resulted in decent size orders. The second time, today, I arrive home to find out we had ZERO of 16 sauces. The kids were mortified and I am not taking another 8 mile drive just for that. Very disappointing... read more

This place is great, quick service. My order was ready and hot by the time i turned from the counter to get my drink

Visited Raising Cane's on opening day. The food was great, the service was the best and the crew is so friendly! Went back the next day for more. It was delicious Great ambiance and kid friendly. Cane's also has the best sweet tea. read more

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We were stuck in the second line for a long time while only the first line was being served. After waiting about 15 minutes with no movement, I called to ask about it and the staff seemed very nonchalant and unconcerned. When I finally ordered, I asked for a sweet tea but received a drink that clearly tasted like it had lemonade mixed in. I requested a replacement, but the second tea tasted the same. I even had three other people try it, and they all agreed it tasted like lemonade. When I brought this to the staff's attention, they didn't seem to care or offer a solution. Overall, it was a disappointing experience. Since this is the only Cane's on this side of the valley, it's unfortunate that the customer service was so poor. read more

Food excellent , but every time I go I'll ask for 2 ketchup and only receive 1. And today I asked for 2 ketchups and received Zero! Pay attention to the little details Canes, so frustrating read more

Pros: GREAT tasting chicken finers, sauce and bun. Cons: HORRIBLE service!!! These poor kids need a LOT more training and training from the folks at In-N-Out burger since their service is top notch. They didn't give me all of my food and did't get the order right. You can't pick up web order at the drive through. At Starbucks you can pick up your order at the drive through. So after waiting in the drive through line for 10 minutes we got to the speaker and they told us that they can't give us our food in the drive through line. So after getting out of the drive through line, we then waited in the curbside parking for our food, but nobody came out. After waiting 5 minutes, I decided to go inside to get our food. The young boy was kind and gave me the food, but without the drinks. I asked about the drinks and he went to go get them from the soda machine. While he did that I checked the rest of my order. Instead of cole slaw on one of my combos, they gave me fries. So I requested the slaw when he brought the drinks. Then I noticed that the extra sauce that we paid for was also missing. So I requested that as well. The tea that I ordered was supposed to be without ice, but I didn't notice that they put ice in it until I got home. Overall, terrible service. I don't think I'll be going back again. read more

Raising Cane's Chicken Fingers - Receipt showing items we ordered online and tea without ice. - Fast Food Near Me - Indio, California

Really disappointing. 3 little pieces of chicken with about 10 fries for $12.00?!?! Dave's hot chicken gives more for the buck. Then 0.45 for extra sauce?! Really. Done here. read more

Raising Cane's Chicken Fingers - lol really - Fast Food Near Me - Indio, California

Indio location needs a lesson from the Palm Springs location. We use to drive 30 minutes just to go to the location in Palm Springs because the food was so crunchy and hot. Tonight was the 3rd and last time. Waited a good 20 minutes in the drive through and asked for well done chicken. Of course we didn't get the hot sauce requested and the food runner seemed irritated we had to ask for it again. We parked immediately to eat, everything was completely steamed. Chicken was mushy with no crunch. Fries were soggy and already cold from the wet condensation in the box, and the bread was cold to the touch. Will not be back to this location ever again. read more

My family and I love Raising Canes & when we found out this location is opening soon, I was hyped lol and so it did. It's our to go to :) The views amazing (wider parking), very friendly staffs, welcoming and super ONO! :) Super love the food (the chicken, coleslaw, fries and so on). Although, it gets crowded since it just opened, the workers are on it, PRONTO! Great service :) I love coming here with my kid's. It makes me miss home and the music is quite lovely. My favorite spot so far :) it's right across In & out two fave places in one spot, can't go wrong with that. You guys are amazing :) pls continue to do what you guys are doing and don't change. YOU ROCKKKKK! read more

Worst Caines location we have EVER been to. Tried to order food and they stopped serving iced tea and lemonade an hour before their posted closing hours. We ordered an extra piece of toast with our meal and they missed the entire request. Had to go in to correct it making the whole drive through a waste of time. The exact opposite from what we expect from a caines buisness. read more

Just picked up my canes order & I couldn't wait! The customer service was amazing not to mention they were quick with my order. The food tastes great very hot not cold at all! The restaurant looked packed but the service was quick and done professionally. The place distracted me from the line because of its ambiance, the paintings really catch your eye! read more

Raising Cane's Chicken Fingers - 3 Finger Combo, Hi-C Fruit Punch - Fast Food Near Me - Indio, California

We ordered delivery for tonight's dinner and were very pleased. Chicken is really good and also the Cole slaw and fries. You can keep the Texas Toast. Dipping sauce for the chicken was also great. We will definitely order from her again. read more

The best part is their Arnold Palmer. The fresh brew tea and lemonade is the perfect combo

Went to this new location for lunch last weekend! And probably one of the best and fastest canes I've been to in a while! I went through the drive thru and there was about 5-6 cars in front of me but that didn't matter cause it only took bout 5-10 mins to get through the drive thru and pay for my order and get my food! And the works at both windows were super fast and friendly! As I got my order to go once I got to where I was going I sat down to eat my meal and man when I opened the box it was hot and fresh and smelled awesome! The fries and chicken strips were both fresh and crispy not all soggy and gross like some places! I've been to other new canes locations in the past when they first opened and didn't get the experience like I did at this location! The service , food and interaction with the workers was all around 5 stars! Keep up the awesome work and service and standards and don't slip and fall like some other places do! Highly recommend this place and I'll be stopping by again soon read more

I was on a school trip with 15 people going to canes and immediately they greeted us with such great service! A nice woman asked how many we had and said "I'm going to go make a bag for you guys" and we got little souvenirs! The food was delicious and you could tell it was new because of the nice ambiance. Thank you canes for giving me such a great experience! read more

Chicken is amazing! You need to try the chicken sandwich... Workers were super nice, I would eat here again! And you should too...

Victoria was helping me with taking my order. She is very rude and disrespectful! Honestly disappointed 1. she got mad because I didn't hear rather she said served lemonade or soft drink. Please teach her to be patient with customers. Food was great overall , shitty services in the front counter !!!! read more

I simply love the Indio location of Raising Cane's I live in Palm Desert, and I love going to the raising Cane's in Indio. First of all customer service is great! they get my order right every time and I get the right amount of fries plus everything is delicious. read more

Place is good ,timing took quite a bit but it is busy so understandable I ordered the caniac combo my lady got the sandwich soon as I got home I realized I only got four chicken fingers tried to call a couple times but no awnser I would've went back but it's quite a drive really love canes but this dissatisfied me since I paid for more chicken fingers and more sauce other than that it nice inside,good food, just disappointed that I paid for more chicken and excepted more ps would've took a picture but I was really hungry #moresaucelesschicken read more

We've tried this location twice. First time we dined in at Cane's and the service was good. Our food was hot and tasty. Second time I ordered online and picked up inside Cane's. My chicken sandwich was overdressed with sauce, the lettuce looked slimy, I ended up throwing it out, it was a mess. The fries were cold but the chicken fingers my spouse ordered were good. Better luck next time. Maybe. read more

This place by far has the best quality chicken tenders. I've ordered from DoorDash, and by the time it arrives it is still really good. New go to place. read more

Always trying to hurry and instead messes orders up multiple occasions where they've missed my extra canes sauce or toast.

Went to one in Phoenix and it sucked. Called the company and explained the dirty slow service. They assured me that was not the standard. They sent me gift cards to try again. Well wow what a different experience. Great food and serve Edgar surpassed the Phoenix one. Happy and recommend it read more

A good place for fried chicken strips and sides. Not fancy, but tasty food for fast food.

Went around 12 on a Friday and while the food at any Cane's is comparable, the crew was EXTREMELY friendly and made it a great experience. Food also came out super quick. read more

Paid for 2 canes boxes 1 Three piece And 2kids meals And they forgot 1kids meal So I called and I have to drive back I live 15 miles away Not cool read more

Super slow , messy and never gets people order right on drive thru should have stayed closed to be honest

This was so nasty. The cane sauce and the food was not cooked properly. Fast service though

I just went through the drive through of this establishment. I asked for extra toast and for bob to take it into his own hands. I said this statement 3 times and the man taking such an order repeated it back to me. I went to the window to pay and they didn't even put it on my receipt. I did not receive such toast from bob. I asked them at the window if it was there they replied with yes. I'm not happy with such a establishment. I just wanted my toast. I feel so betrayed and disappointed that I didn't receive my toast from bob. I will be attending the Palm Springs location of business for my next craving. They do great over there. Shoutout Palm Springs Canes!! This really set me over the edge after my beloved boyfriend broke up with me. read more

My order was incomplete items we're missing looked clean cashier was pleasant just one pet peeve checking money in the middle of service I just came from atm I think the bank already checked money their was a wall at drive thru check there read more

Chicken was super greasy, barely any fries on my plate, service could have been better. Very chaotic and loud inside could barely speak to anyone at my table. Maybe it'll get better over time... read more

I went to the new Indio location last Saturday shortly after they opened. I noticed they had a line of cars already in the drive thru, so I decided to dine inside. I was greetd by Ashley who took my order. I had to wait a bit longer than what i am used to in the Palm Springs location. Tenders were cooked correctly and fries and Texas Toast tasted great. Some people have complained about the portion size of the fries. I think the portion size is the same as the Palm Sptings location. I just think the fries are smaller in size is all. Parking is ample as it is separated from the new In-N-Out that is next door. read more