I had an absolutely amazing experience at the La Quinta Chick-fil-A, and I can honestly say it's one of the best locations I've ever been to. From the moment I walked in, the atmosphere felt welcoming, clean, and well-organized. The staff greeted me right away with genuine smiles and great energy, which instantly set the tone for a positive visit. The customer service here is next level. Every employee I interacted with was polite, patient, and clearly cared about making sure my order was perfect. Even during a busy time, they stayed calm, efficient, and incredibly friendly. It's rare to see a team that works together this smoothly while still making each customer feel valued. The food was exactly what you'd hope for--fresh, hot, and made with care. My chicken sandwich was perfectly crispy on the outside and juicy on the inside, and the waffle fries were golden and seasoned just right. You can really tell they pay attention to quality and consistency here. Everything came out quickly, and my order was 100% accurate. What really stood out to me was how clean everything was. The dining area, tables, and even the restrooms were spotless. It's clear that the staff takes pride in keeping the place looking great, which makes the whole experience even better. Overall, this La Quinta Chick-fil-A goes above and beyond in every way--service, food, cleanliness, and atmosphere. It's the kind of place that keeps you coming back, not just because the food is good, but because you genuinely enjoy being there. I highly recommend stopping by if you're in the area. Easily a 5-star experience! read more

Here we go again Handed me the wrong order No pepper No fork Eating a salad by hand I know some of you think these are little things I agree, but when 80% of the time something is wrong it now will get amplified Fire the manager read more

We used Chick-fil-A at the Hwy 111 & Dune Palms location in La Quinta for catering two days in a row, and both days had issues. Day one had delays, but day two was a complete failure. We had a catering order scheduled for 11:00 AM pickup on 04/18/26. We showed up on time and not only was the order not ready, the staff had no idea the order even existed. We ended up waiting over an hour and a half while they scrambled to put it together. This wasn't a small order and it wasn't a last minute request. It was scheduled catering, and it completely threw off our entire lunch operation. People were depending on that food being there on time and instead we were stuck waiting with no answers. Mistakes happen, but not even having the order in your system is a serious breakdown. After two days of issues, we won't be using this location again for catering. If you're on a tight schedule or feeding a group, I would not rely on this store. read more

Came here rhe day after Coachella. I was expecting it to be really busy which is fine. When we came in they were serving breakfast and said it would be a 20 minute wait, fine with me. We order 1 item each and end up waiting for over an hour. What they didn't tell anyone is that they ran out of breakfast food about 30 mins of us being there, and they just weren't going to serve us and hope we leave.... I saw a man go up to the register and talk to the operator Matt, he had been there just as long as me, he asked for a refund and then was handed a massive bag of random breakfast items for free... while there was a lobby full of about 30+ people waiting for food. Everyone saw this happen and that's when we all started to get actually really angry. Then when the rest of us started asking for a refund he started to get upset, not our fault that you just ran out of breakfast food!!! We had to practically BEG the operator to refund us and give us at least a sandwich for our wasted time! I'm not even joking he THREW the sandwiches at us and tried to act like it was our fault that we ordered food in the first place The operator Matt here was incredibly rude and clearly doesn't know how to handle a long line of people. Horrible customer service from Matt, coming from a place that is supposed to be top notch. I hope Matt loses his job after the disrespect he showed all of us! read more

gave my daughter 2 nuggets in her kids meal. Waited on the phone with customer service for 20 minutes for no answer. Forgot my sauces that i asked for. This is the worst chick fil a in the valley read more

I went to a Chick-fil-A several years ago in another state, and I had a forgettable experience. This is my first time back at Chick-fil-A since then and I really don't understand what all the hype is about. There was one car ahead of me in the drive-through and it took 20 minutes to get through the drive-through. The chicken strips tasted generic and frozen in the sauce is mostly soybean oil. Well I thought I'd give it a chance, but I'll probably not go back to another Chick-fil-A for another decade. Especially when Raising Cane's is killing it. read more

I've had good experiences here. Its one of my goto spots for breakfast and ordering through the app is easy and efficient. The food has been good fast food. It's been a welcome addition to the neighborhood. I some of the other reviews which is surprising, but that hasn't been my experience here. read more

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YELP SHORT ANSWER: Yes, Just opened August 2025 and they are doing great. The planning and build process seemed to just add to the current property value for the community. LOCATION: Perfect 111 La Quinta easy access with lots of parking. A well thought out build with a double stack drive through. FACILITY: It is beautiful inside, all new and all clean. MENU: This was only my second visit to a Chik Fil A so not expert on the menu, but if you like it, here it is in La Quinta. FOOD PREP: Very professional for a franchise location which is not easy to obtain. FOOD QUALITY: Seemed pretty good. I had a breakfast chicken thing and it was pretty good. WAITSTAFF: I met one of the corporate people about some property issues prior to the opening and she was incredibly nice and professional : ) Then my visit to the store was impressive with a lot of staffing, training, and serving taking place. Everyone was very nice, happy, and providing excellent customer service! OVERALL VALUE: Excellent value for this type of franchise. TIP: I know they will get slammed so off peak hours most likely will make your visit more enjoyable. read more

Chick-fil-A - Fast Food Near Me - La Quinta, California

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Drive up to the empty drive through at 6:20pm today. The woman through the speaker asked for a name for the order and then radio silence. We tried speaking with them for several minutes with no reply. We drove around to the window and the three employees were there laughing at their almost customers. read more

So happy I was able to make my way down here! I've seen a lot of reviews regarding the wait times and from what I experienced that's not at all an issue. I stopped in around 8:30am and opted to go inside the restaurant. The workers were kind and welcoming which is exactly what you want in a restaurant! I placed my order and in less than 5 minutes I was a happy camper, out the door with my food! I imagine the drive through line has a longer wait but given how many people choose drive through that is understandable. I would have to say if you choose the convenience of staying in your car you have to understand how many others do so and that that will impact wait times. If you're willing to take a step into the restaurant, from my experience, you will have an incredibly fast yet still amazing experience. So happy this new location opened and I wish it the best of luck! read more

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It PAINS me to write this review about my favorite restaurant chain. I LOVE Chick-Fil-A and have eaten at locations all over the country. It was even my first job back in the 90s, and I know firsthand how important good customer service is to them. I was overjoyed when one opened in La Quinta, and have been many times since it opened. Every single time, whether it's the drive through or inside, there have been issues. By now kinks should be figured out and they should have figured out how to operate at the high standard other Chick Fil A restaurants do. Each time service is terribly slow and something ends up being wrong with my order. I have never seen a slower CFA in my life. The workers are kind, but don't seem to know how to efficiently do what they need to do. It is SO frustrating. I have so many stories about how bad my experiences have been. They need some leadership to give proper training and direction to the people they have working to get things running properly so that this location can be up to par with the other locations and uphold that golden CFA standard of service. I'm rooting for you, LQ CFA, but some things need to change... *update* I decided to try mobile ordering to see if it was faster. I placed my mobile order for a buttered biscuit 5 min before arriving. When I arrived, there was nobody in the drive through line which was exciting! Everything was quick and easy for once. Until I was driving away and opened my biscuit. It was not hot. It was not even warm. It was room temp-cool and tasted a little hard/stale. I was so disappointed! I was hoping for the warm melt in your mouth biscuit they're known for. It just seems impossible to get both quick service AND good, hot food here. :( read more

Chick-fil-A - Fast Food Near Me - La Quinta, California

I went to this location today and I immediately noticed/felt that the AIR CONDITIONER was blasting COLD AIR on an unusually cool day in Palm Desert. I asked the management to kindly turn it down/off as it was completely unnecessary. Their response was " We can't adjust the temperature,sorry". Unacceptable. There were other senior citizens ( the majority of the Coachella valley population) also complaining about the cold inside temperatures. I literally had to get a to go bag and eat by lunch in my car.Question: what if it started raining? Would Chik -Fil-A not be able to accommodate? I was surprised by the sheer number of ONE STAR reviews for this location-- a far cry from other locations I have patronized. I have never in my lifetime had a restaurant inform that they could NOT re-calibrate the temperature-- HEAT OR COLD-- to align with the elements. Do Better Chik-Fil-A-- it appears from the overall TWO STAR average that this particular location is NOT customer centric. read more

Every order In the mobile thru is usually wrong. Always missing something or receiving the wry item

I've tried this location 4 times and have had an issue every time. This visit I ordered grilled chicken nuggets with a side salad. They bought the salad, but no nuggets. The employee was nice and went to get them. When they came, they were covered in grease and tasted like pam. I asked about this and was told they just greased the grill. I was so happy to have a location near where I live, but now I'm still driving to Palm Desert, that store gets it right and is also a much better dinning room experience. read more

Chick-fil-A - grilled chicken nuggets - Fast Food Near Me - La Quinta, California

The Cobb salad we ordered Saturday evening had more batter crumbs than chicken. The waffle fries were skimpy and the lettuce was a bit limp, not crispy. Very disappointed. We ordered thru the drive-thru. read more

I love chick fil a it's my comfort meal, unfortunately this location is not the best, the food quality is good but my order always has some sort of issue, it's come so far that I had to contact customer service for a complaint, Everytime I go here they forget at least 1-2 items, this time when I said something about it and noticed before I left the drive thru the woman looked annoyed gave it back to get my missing food and then the girl inside tried to hand her a gift card to give me for inconvenience and she gave it back to her and basically said no that I don't need one... not very nice tbh, I personally go to chick fil a so much that I am a signature member on their app & I've never had this much trouble at any of their other locations, they need to get it together... I hope they are able to figure this out!!!! read more

I ordered the breaded chicken for a change. It was later in the evening and needed something quick on my way home. I usually go for the grilled chicken the few times I've ate here. But decided to try something different after all the hype. It sucked! Overly salty and just not good. The chicken just had no flavor aside from salt. This was definitely my last time. read more

Food was okay but order fulfillment is garbage 2nd time ordering through the app and 2nd time they forget one of my Mac and cheese and now now one picks the phone up or anything read more

The drive thru if horrifically slow. I really don't understand why, you can be the third car in line and it will still be over 20 minutes. I have been through multiple locations and this one is by far the worst in managing its drive thru. I stopped trying to go through it at breakfast, even after being the first one in line, I'm still waiting for a 20 minutes just to get one item and a drink read more

The size of the chicken strips were so small. I felt like I ordered a kids meal. The sauce is not good. It's too sweet. The chicken sandwich was really dry. The staff were very nice though. read more

The food was very good and the staff were very nice. The restaurant was decorated with lots of flowers and decorations for the grand opening. Good location, I would go here again! read more

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This location on Hwy 111, is new. I finally decided to give it a try, I've heard so many good things about Chick-fil-A. Absolutely the worst chicken sandwich I've ever had. The chicken was way overcooked, I couldn't even bite through some of it. The fries were cold and tasteless. A few large pieces on the top but under them were just broken pieces. What a waste of my money. Never again. read more

Got food poisoning after eating their chicken sandwich, fries, and mac n cheese. I can definitely say I will never eat from here and ANY chick fil A ever again! read more

Don't ask Matt for your sauce even after they forgot because then you will be called a diabetic. I called corporate to complain and never heard back from them or the store managers. Apparently Matt is known for providing bad service and possibly being racist so I'd suggest avoiding this place. read more

This Chick-fil-A has to be run by the most clueless operator on the planet. I've seen better organization at a lemonade stand run by third graders. Orders are constantly messed up, the line moves like it's powered by dial-up internet, and somehow the staff always looks just as confused as the customers. The operator clearly thinks "management" means standing around while everything falls apart. If there were an award for turning a normally reliable Chick-fil-A into a chaotic circus, this place would win by a mile. Honestly, it's impressive in the worst way possible. Chick-fil-A is known for being efficient and friendly, but this location feels like the alternate universe version where nobody knows what's going on and the person in charge checked out a long time ago. Do better. Or at least pretend to care. Matt lokay - do better as a operator of chick fil a read more

This is the only Chick-fil-a I've been to in the country that has ridiculously slow service. 22 minutes sitting in a drive thru for one meal. (I was the first in a long line of cars). Been to this location 3 times now and will not be returning read more

Edit- they also gave us 1 set fries. And we were suppose to get 2 fries. We got two combos!. They don't have military discount!! Guau! The Palm desert location has the discount. Riverside location at least does 10% discount. read more

Chick-fil-A - Only 1 set of fries :( - Fast Food Near Me - La Quinta, California

There is a young man there who addresses guest as BOSS. Not all guess but some. This is unprofessional and appears to be against the brands respectful policy. This isn't funny on top of the fact that the location is unorganized and super super slow. Please go put Regional and check things out. read more

I convinced my husband to get chicken strips in La Quinta location. He was so angry that 3 pieces of small strips cost over $7 and being so breaded. He's taking it back and never going to step in any chick-fil-A again read more

First time ever completely dry bread, dried chicken and cold fries. I called the Support team not in our area and she goes. Oh well they're all individual. You have to contact the store. I cannot push a button and get a hold of that store. I can't believe this is a Chick-fil-A. read more

I waited 30 minutes in the in the drive-through area when I got to the Front, my frosted cokes were melted. My waffle fries were cold. The owner Matt refused to give me a refund. You might be the owner but it's a corporate restaurant if you want to refuse service or not, give refunds make sure it's your own business that you own just a little advice. read more

Love Chick-fil-A but this location has horrible systems and service. Tried to drive thru Friday night. Waited at least 15 min just to order then actually drove away without our order after pulling to the front of the line and being ignored for 10 min. Won't be back read more

"Congratulations to Matt at Chick-fil-A! He is so friendly and welcoming. The food was delicious, the atmosphere was wonderful, and my son absolutely loves the play place. Now we don't mind driving from Rancho Mirage just to enjoy the great service and experience -- it's officially our new favorite spot!" read more

We've been so excited to see this come to LaQuinta, but unfortunately, I'm going to keep going to the next one in Palm Desert. I have never seen a more disorganized drive through- ESPECIALLY for a chick fil a. The whole restaurant is chaotic. The bathrooms are dirty, the staff is unsure of where they should be and what should be done. The property is beautiful, but the store needs strong management and training. Best wishes! read more

Very odd place. Employees ask you if your there for pickup then say they'll get get it walk away and don't come back. They all have a cloned response.. it's my pleasure. Were working on your order. Then they walk away. Strange environment to me read more

This Chick-fil-A was truly a disappointing experience. They missed food in my drive-through order that I was charged for. I would never go back. read more

Drive thru is so slow, I orders ahead because I'm at work, a 30 min lunch should be more than enough for a drive thru order especially when I ordered it 15 min in advance. I've been waiting for 25 min for my order and I'm still in line. I just need this to be fixed. If you are really in a rush I just recommend going inside . read more

Very slow. 20 minutes for online order. Didnt see the order until I walked in and asked. Yikes

The 2 star rating is being generous. We showed up 940 this morning... we're not able to place an order until 1010. The line would not move whatsoever. We get to the window at 1015 to pay.... The employees are joking around inside with no sense of urgency with a line halfway down the block. Unorganized and distracted. read more

Brand new store, clean bathrooms. Food was great as always. The line was long inside but they got the food out fairly fast. We had at least 5 employees ask us if we needed anything while we were eating, or if we wanted a drink refill. One lady employee must have stopped at every table to ask customers if they needed anything. They are known for their customer service and are trained well. I'm sure it will do well in La Quinta! read more