Let me start by saying our water is a well, surrounded by farm land. We DO NOT drink our water. You could but it fizzles and is cloudy and stinks and tatses horrible. Plus we we use the showers the entire house smelled faintly of rotten eggs and no matter what product I used to clean, the tubs showers and toilets never came clean. Absolutely loved finding a business that sent someone to my home and didn't push for us to purchase their product. Brandon came to our house and we had no real expectations of being wowed, or purchasing a product since we've had water testing done before and we're offered outrageously priced RO systems. We really just wanted an idea of what kind of water we really had since previous water testing just showed we had sulfur in our water, my husband and I though knew there was more going on than that. Once done with his presentation Brandon (who dealt with our nosey kids with ease) let us stew on what we had learned and literally all we had to do was share a look and my husband said "whats the price tag for what we need". We purchased the Clean start, the UltrefinerII and the QRS and Conditioner systems. Essentially we gave our family brand new water. The results were noticed darn near instantly. I couldn't be happier, and though I had sticker shock at first I quickly realized that we were spending upwards to 100$+ a month on drinking water and our laundry never really came quite clean and if I wanted my bathrooms redone I need to be able to stop the corrosion of the surfaces caused by our water. A monthly payment thst is much less than I was expecting clinched the deal. Jason, our installer, was phenomenal again dealing with a nosey child who had a million questions and making the install as easy as possible. Not only thst but not once as a women was I uncomfortable with either men being in my house. Thank you so much RainSoft! read more

Upgrading my home to include a washer & dryer also necessitated upgrading the quality of my water to reduce the iron level. I contacted RainSoft of Northern Michigan and am very happy with their immediate and professional response. Kasey pleasantly and efficiently arranged an appointment with Brandon. Brandon arrived on time and cheerily explained the process of water testing and what would be needed for my specific well water. The paperwork was quickly dispatched and, with a call to the office, he learned that an installation appointment was available with Jason the next day. Jason was also timely. He worked with an ease that comes with 17 years of experience. He was very good at explaining each step, and never once complained about the required trips into my crawl space to connect to my well. He cleaned up all packaging materials, reminded me that any questions I might have would be quickly handled with a phone call and pleasantly went on his way. I'm grateful the work was finished in time for the delivery and installation of my new appliances and shower. read more

While trying to change my arsenic filter I had a difficult time and even though I removed the hose from the old filter, in doing so, kind of messed up the hose. I couldn't get the hose back into the new filter. My boyfriend and I were definitely not filter experts and we wrestled with the filter for at least a couple hours before giving up. I called Rain soft first thing the following Monday and Kramer came out that day and repaired the hose and changed all of the filters for me. He was very kind and understanding and it took him no time at all. He gave me very specific instructions on how to change the arsenic filter and hopefully I will be able to do it myself next year, but well, we shall see. read more

After having a very terrible experience with a different company, Rainsoft of Northern Michigan was exceptional to work with. Their entire team communicated effectively and in a timely manner with me. Every employee I worked with was friendly and always had an answer to my questions. They were also very flexible with my schedule and made my appointments sooner than I expected them to be. During installation, they even evaluated my current systems and gave recommendations on maintenance and effectiveness of the systems. I would HIGHLY recommend this company for any and all water treatment services. I cannot thank them enough for their time and services!! read more

We have been concerned about the quality of drinking water in general so when the free water testing offer came in the mail it was a no brainer. Dale showed up on time and was respectful of our home. The tests were a real eye opener. With no pressure whatsoever, we opted for the reverse osmosis system based on the results of the water test alone. The best part was that the system was installed the very next day!! Dan had the system installed in no time and he explained everything we needed to know. We felt confident that Rain Soft will be there should we need them. It's a great business to work with and now we have great tasting drinking water. read more

We had the pleasure of having Brandon introduce us to the RainSoft system after showing us what we've been living with for the last 20 years. He clearly showed us what was causing the issues we've had and then told us what we needed to do to take care of it. I have to admit it was a little bit more than what I expected but we have a lifetime warranty and I know that costs more. What surprised me more was how fast they got it done, the next day on a Saturday no less! Dan was great, very professional and courteous. He had it done that morning and everything looks great. Dan worked out of Traverse City, Chums Corner. read more

The visit I had with Dale was very informative and exactly what I needed! he has a positive nature about him and is helpful with all questions, even subjects not about the water! he was able to show me exactly how much iron is in my water and another test showed large amounts of dissolved solids in my water! I'll follow up with a FREE test from the County Health Dept. to see which solids, metallic or mineral, are in my water. I would suggest that anyone with water quality concerns have a visit from Dale! It was an hour well spent! read more

I have had problem water for many years. I used Culligan and Kenmore products previously, neither of them could take care of the tannin's in my water. On a whim I sent a test in from home depot and was contacted by rainsoft. The whole process was easy and they were flexible with my schedule. Once I purchased my system they installed it and removed my old equipment without a problem. The equipment comes with a lifetime warranty as long as I own the equipment. The entire process was so easy and an excellent experience. read more

We had a home visit by Nathan. He was very polite and professional. He explained each step/test he completed thoroughly. Answered all the questions we had in a relatable manner. He gave us a variety of scenarios for different types of equipment. We chose a system that we felt would work best. We liked the fact that we can call RainSoft at anytime to have a tech come to our residence to ensure the system is working properly. Looking forward to having the system installed. read more

We appreciated that Dan P. arrived wearing a mask. Dan was very helpful re-explaining the computer on our system. He tested our water and answered our questions patiently. We are glad that Rainsoft has a technician who is willing to drive up to Northern Michigan to service our unit. Thank you to Dan for your service. The receptionists also did a great job scheduling our appointment and double checking the appointment time the day before their scheduled visit. Nancy read more

We had the RainSoft Water Treatment System with the Alkaline reverse osmosis installed today and we are very pleased from the sales representative Brandon who was very knowledgeable to Dan who did the install perfectly. Dan took the time to show us what filters will need to replaced and when and as a bonus they will call us when it is time to replace the filters. Our dog loved them and she is a great judge of character! We highly recommend this system. read more

What a positive experience. Kasey set up everything as promised. Dan P. showed up in time. Dan checked our old Water Softener and determined we needed to replace it. He made suggestions of appropriate systems. He had our choice on hand and made the switch in amazing time. When he was done, he explained what he did, explained exactly how it works and, how to maintain it. He had a great positive attitude and is an asset to Rain Soft. read more

We've recently had some issues with the lender for Rain Soft, aka Aqua Finance. While they were a headache, Maxine from Rain Soft was a Godsend! She took charge and made sure everything was cleared up and completely taken care of within 24 hours. Her communication was fantastic. I know that if we have to contact Rain Soft in the future, she is the one I'll be requesting to speak to every time! read more

Called RS of Northern Mi due to lack of response and communication from the RS Traverse City office,,,,Kim took the call,. ( Who was super nice on the phone),sent Dan out 2 days later,and by Friday was up and running again with a awsum system,,. All within a 5 day period,,,,,,what a wonferful group of people to deal with... thank you very much for the fast and friendly service.. read more

I moved to a new home recently and I wanted my water tested to see if it was drinkable. I contacted RainSoft of Northern Michigan and spoke with Kasey Norris. She was professional, knowledgeable and explained what they would test for in language I could understand. There was no sales pressure, just help and guidance. I would highly recommend RainSoft if Northern Michigan. read more

We've had nothing but great experiences dealing with RainSoft of Northern Michigan. From the staff within the store to Brian who came out to test our water to Dan who installed our Reverse Osmosis system. The staff is knowledgeable and friendly and were willing to help and answer questions regarding our water softener. We recommend these guys to anyone. read more

Because of the recent news about toxic lead levels in the Flint area, I was really glad to have our water tested for free! Making the appointment was easy and our technician was very professional and knowledgeable. RainSoft focuses on the needs of each individual customer, not on the sale of products. No pressure and lifetime guarantee! read more

We are so excited to have this reverse osmosis system. I have been distilling my water for over 10 years, hauling around big glass jars always worrying not to drop them and trying to fit in fridge. Now we have great purified drinking water right from the tap. Thank you to the helpful staff at Rainsoft of Northern Michigan. read more

The Rainsoft technician was very skilled. The shock was that the new softener screen was not covered by warranty (prior to 2010). The part was replaced an a $900 bill was presented. Shocking since I could have swapped out the entire softener with a Lowes version for $500. Very unsatisfied. read more