UNRELIABLE!!! They sent the less experienced guy, couldn't find problem, said would check with the…read moreexperienced guy, never called back, called again said would come out next day, no show, called again said can't fix, will come next day to measure and see what I need to replace unit , never showed, called again said the experienced guy is going to come out 2nd call next day, no show called said was not coming but would call no call then i got their voicemail. Whole week waiting around changing my schedule and I same place I was before , no air and no resolve olhkw to get it. This week on vacation, I called they said they would call back still nothing. DO NOT CALL THIS PLACE IF YOU NEED SERVICE.

The team arrived on time, were very careful entering my home, foot protection. Clear they knew…read moreexactly what to do, skillful workers who live in our community, have been with this company for several years. They also installed a new furnace two years ago in my 30 year old home. Also did all my work at the office building I owned. I always hired them because hometown company, I very satisfied. Sincerely, David G. Hall

I called on Tuesday! After Memorial Day! I wanted a estamiate for new air plus furnace! They were…read moreto call me by Friday ! I waited all day today ! I called just now 3-00 could not answer me why I had no call! Not happy at all !

Last week (12/11/16) I woke up to a cold house. I checked the thermostat and it was calling for…read moreheat but the furnace was not running. I looked and it was showing a code for an inoperable flame sensor. I have had this problem a couple years ago and all that was needed was to clean the sensor. I cleaned it, and the furnice still didn't run. I removed it and called the shop to see if they had one in stock. I was asked to come in so they could look at the sensor. Upon entering the front door, the receptionist asked to see the part and said that it looked OK to her but would show Ken and see if he thought it was good. Ken came out, we talked about what was happening to the furnace and what I had already done and said that it could probably be cleaned up some more and took it to the back to clean it. When he came back a few minutes later and handed it to me. He also told me a few things to check out and he also gave me prices for the parts that may need to be replaced. When I got home I put the part in and the furnace fired right up and has worked since. The personal attention that I received was top notch and something I haven't seen in a long time from any company. I WILL be going back if needed for service or parts and if any of my friends ask who I would recommend, I will recommend Ken Hardin heating.

I am in Oscoda, Mi. and my furnace went out Nov.1st. Ihave had bad experience with Goyette so tried…read moreWeinkauf who are new in area and they found a bad control board. After replacing the furnace still did not work and they could not find problem. I then called Goyette. They replaced the small exhaust motor and the gas control valve which was the problem. All these parts were marked up 200 to 300 percent. and total cost was$4170. The cost of a new furnace. A good example of corporate greed. The small motor runs 200 to 300 on amazon and Goyette charged 1,081.57.

Pass Goyette by if you can. Upon moving to a new home, it took a lot of calls to find reliable…read moreservices. Plumbing was a particular issue. We had Goyette in to change out the kitchen sink. He complained about his job the whole time and apparently didn't know about using tape to keep from gouging chips out of a countertop. That was Friday, when we called Monday about the damage, he had been fired. Sadly they sent him to our home before doing so. Then they were out 3 or 4 times to tell us they didn't have time for the job we called them for or they couldn't do what we asked (all asks are now done so...). Each time we were charged a service call. The last straw was when we hired Goyette to install a new toilet. They did a good job and one of the workmen told us if we wanted it taller later, just to call and they could come out and build it up. We decided later to do this. The gentleman came out, was surprised when someone had told us they could "build it up". He had looked to find out who the idiot was because that could not be done for our toilet. He came for the service call (rather than calling us to clarify). His stop in to tell us this cost us the large service fee, but he said once we bought the riser he wouldn't charge us the service all, only $50 labor. We thanked him and took Goyette off speed dial. The cost of doing business with them is too high. Nearly $1000 in fees to be told no or cause more damage than the job. Honestly, if Goyette is the only response during an emergency, perhaps having a pool in the basement isn't all bad.

From the thaw of spring, our propane tank was rolling and the two back legs were actually off the…read moreground! We called blue flame to come out and take a look to see if they could help, but I had no idea how much it would cost. Unfortunately, we had just lost our 12-year-old beloved black lab the day before and Blue Flame showed up unannounced to fix it. When I asked him how much it would cost, he just simply said "we love our customers" and they fixed it for free! They had a crane on their truck and even brought the cement blocks to prop it back up on. I can't tell you how relieved and thankful I was especially after such a great loss. It was one less thing my husband and I had to worry about! I can't say enough about how kind and sweet the gentleman were that came. Thank you Blue Flame! You made a terrible time so much easier!

Jeremiah fixed my AC problem . Jeremiah was courteous ,…read moreprofessional and extremely helpful. I will not hesitate to recommend him to my neighbors .