Had my central air unit fixed, he was very thorough, checked everything very well. Did not take me…read morefor anything he did not do. Very good people I would recommend them to everyone. I will spread their name around because they are awesome. Good people.

We had our furnace go out and gave Burkes a call. Don came right out and diagnosed the problems and…read moregot it back up and running great! Service was prompt, honest and knowledgeable. We will definitely use this company again! Highly recommend that you give them a call if you need repair or replacement assistance.

In June 2023, I bought a 2002 square-foot Tudor style home that was built in 1929. I really wanted…read morecentral air-conditioning, but knew it would be problematic because of the plaster ceiling and walls. Not only that, but I have a boiler and radiator heating system system and I wasn't willing to replace it in lieu of a furnace for central air and heat. I did get one bid and that was for mini splits only and then only in 2 bedrooms upstairs and one unit in the dining room. The price was astronomical and I thought I would be resigned to using portable air-conditioning units during the hot months. That was, until I found Jeff. We scheduled an appointment for a free estimate, and he determined that he could install central air conditioning in all four bedrooms and the bathroom upstairs by placing the air-conditioning unit in my attic. The other company I had give me an estimate never even thought of that concept. The possibility of having central air downstairs wasn't an option because of a number of different obstacles. I have two mini splits downstairs, situated in rooms that will allow for maximum cooling of every room on the lower level. Tyler, Ethan, Hunter, and Jeff, himself, were meticulous and took pride in their workmanship. They went to great lengths to ensure that my flooring was covered and everything was cleaned up at the end of the day. I've had a lot of work done at my house since last June, and this crew was the most polite, thorough, and hardworking as I've seen! I would give Optimal Heating and Cooling 100 stars if I could!

I had a great experience with Optimal Heating and Cooling. Great customer service with fair pricing.read more

Literally, I don't know where to start with this review. My furnace went out three times over the…read morecourse of 45 days. Each time, after hours of course, and on nights with wind chills in the negatives. Each time I called the Dee Cramer, their technician called me back within 10-15 mins. Over the phone they tried to troubleshoot the furnace over the phone (for free). I am not furnace savvy at all and the technicians never ever seemed short with me or frustrated with my lack of tool knowledge. They were upfront and honest and told me the best strategies to save money considering the fact that these were all after hour calls and would be expensive with the possibility that the furnace may not even be able to be fixed if they didn't have the part available. So cliff notes version, they ended up coming out during normal business hours the next day and fixed my furnace. The first technician I met was very nice, professional and took the time to explain things to me. So at this point I was informed my furnace was very old and I should prepare to replace it in the near future. So of course, like clock work it went out again, on another freezing night. Again, the technician called promptly and tried to trouble shoot the furnace with me which I did get working but it did go out again that same night. So at this point I decided to replace the whole damn thing. I called a few different companies for price comparisons and Dee Cramer had the best price for my new fancy furnace. They came over first thing the next morning, had the new furnace installed in about 6 hours. The technician was again friendly and took the time to explain everything thoroughly to me. So in the morning end, the new furnace runs great, and they even sent me a check back for the money I spent during the initial service call. All things aside, the reason I'm giving them 5 stars is because of their technicians. Every single one of them was so nice and went over and beyond to help me during critical, hectic times of stress. I hope they read this review and know how much I appreciated all of their help. You don't find many people who are so willing to help others anymore. So those guys deserve everyone of these stars.

We received multiple quotes from various companies to replace our old air conditioner. John and his…read moreteam were professional and thorough. All companies explained it was a more complicated job than usual due to some our home's dynamics, which we understood, but they spent more time than any other company measuring and investigating during the initial visit. This was crucial in setting a fantastic example of their customer service. John was great with his communication through e-mail, texts, and phone calls. The team completed the job a couple hours earlier than expected, which was a nice surprise. The guys were great with our two dogs and two children trying to watch the whole time, for which I was most grateful (and apologetic). We've had the new a/c for a few weeks with no issues and are very satisfied customers! They left without a trace - I'd definitely recommend them!

Excellent, reliable & reasonable! Great people to work with! Explained options thoroughly and…read moreanswered all my questions . I am delighted with my new furnace & a/c!

First I wish to thank you for getting your team out to take care of my boiler issue. Even with…read morelimited notice and your busy schedule, NES fit me in. Aaron and Peter were professional, courteous, and thorough. Thorough in their work, the explanation of the issue, and their approach to solve the issue. Thanks again to you and your team for going the extra mile in customer service as well as quality of work!

This place is awful. They did low grade work on my septic system. After they finished the job, the…read moredirt reclamation was not done properly. Everywhere you step you sink down like a foot. Then, the previous owner had some valves replaced, and when their service person pushed on some pvc pipes that weren't properly secured, he broke the system, which eroded my whole side yard, and sent water up against our foundation. I called to ask about them coming out to fix the problem. They scheduled an appointment to come out on Tuesday. The scheduler was not very friendly either. After waiting for an hour after the appointment, they called and said they weren't going to service our address. So they are refusing to honor their warranty, and they refuse to tell us why they won't take care of their work! What a joke this place is!!

A very caring and personable group of people, received great service from the quoting all the way…read moreto the installation of our new furnace. Our new furnace will be nice to have this coming winter and the air purifier is an added bonus. We'll definitely refer people to First Choice for heating or cooling needs from this point forward.

Have had all my work done with this company. Always professional. Always there for you!. Quality is…read moretop notch- very personalized company. Would recommend this to anyone- very reasonable, fair and honest company. Use for any of your Heating and cooling needs- went through a few of the other companies before finding this one and will stay with this one -- it's all good! Thanks Bryan and Team!

I requested to have my hot water heater drained and have my furnace serviced…read more My technician came out and was closer on the end time of my window. He called me and stated he was on the way but didn't show for almost another 45 minutes. No biggie. He got in and started. He told me if I wanted to be come a member to have my units serviced, I could join and I did. I paid after my service. He told me about the hot water heater and gave me a suggestion. He was very clear in his communication. He didn't try to upsell me on anything. He gave me options and I listened to him. All in all, I had a great experience with Dion's.

We had a few projects with Dion's to fix our plumbing issues, and overall we are happy with their…read morework. We had to divide the jobs into two visits, and Jake did the first part of the job. He was easy to talk to, able to explain things well. We were happy to have him. We scheduled another visit after several weeks to finish up the job left (we had to put floors before setting the toilet flange and putting a toilet), but unfortunately, the appointment was abandoned for whatever reason. I had to take an Uber for that day to get to our unit to make sure everything was going well, and nobody showed up at all. I called the office, but they had no one who could come over. Although they did schedule another appointment the next day, I wasted money on that ride. Andrew came over for the second appointment, and he was easy to talk to as well. I would give a five-star review if they did not mess up with the second appointment, but overall, the experience was good, and it was definitely much more pleasant than my previous experiences with a few plumbers. I would go back to them again.

I recently needed to contact the electrical department for an emergency service. From my very first…read morecall to dispatch, I was met with prompt and caring response. The technician who arrived quickly resolved the issue, allowing our kitchen team to resume preparing meals for the schools. LJ Rolls remains committed to our mission of feeding our communities, and we are grateful to The Food Bank of Eastern Michigan for their support.