Had a technician out last night from kapala. Attempted to fix a shut-off valve. Made me sign a waiver. And true to what he said might happen. It's leaking again. Was supposed to have an email with quotes to fix other parts of a. Non-repair the furnace. Called again today. Still have not seen anything. I think I just got ripped off! Buyer beware. Something's not right here. I want to hear from the owner. You charged me $154.00 for a repair that did not work. Today is November 14th, 2023. read more

These guys are great - always right there when we call. Today, we wanted to replace / upgrade our 22 year old heating plant. Chris came out and did an incredible review of our house, producing a plan and an estimate. While these things are never a cheap undertaking, we feel like it's a good investment and we know we are working with a trustworthy company. read more

Had an issue with my A/C. Kapala was accommodating when scheduling and prompt on arrival. Tom and his tech were here about an hour, fixed the problem, and explained to me what had happened. I've had work done in the past with Kapala and will continue using them as needed. read more

I called at the end of the day hoping to line a service technician up for later in the week. It turns out that a technician completed his work and was free to come over. Dispatch had him here in under a half hour. Tom the Tech was great. He did some trouble shooting, replaced a capacitor, and had the HVAC unit up and running in less than an hour. Thanks again! read more

Kapala made a good effort to save a 25 year old furnace however it was beyond saving. New furnace installation went quickly and smoothly. They returned quickly to resolve one heat vent issue. Their crew was diligent, professional and pleasant. read more

On Sunday, March 27th, we returned home to a flooded basement and no heat. Monday morning we made a call to Kapala and my husband talked to Emily describing our crisis. WIth temperatures of 45 degrees inside and 20's outside we were in dire straits. We were emptying out belongings from ice water filled storage containers in a freezing house and staying in a hotel with two cats who just wanted to be home. Emily went to work and sent inspectors out that day. They determined that the furnace would need to be replaced. Mark showed up later that day to assess our needs and ordered a new furnace. Emily and her team quickly worked to put all the steps in place to have a new furnace installed by Friday. Crystal and Aaron arrived first thing Friday morning and installed the new furnace. Everyone involved was professional and extremely sensitive and compassionate to our situation. It has been two weeks since installation and we are very pleased with our new furnace. Thank you all for making a miserable situation a bit more manageable. Kit Puroll read more

We had them out for the furnace. There was a rumbling noise that she knew was a $90.00 service call. The guy touched the side of a little black box while it was running and it stopped making noise and he turned to Judy and said "You need a motor" . REALLY?!!? Which Judy said it sounds more like a vibration so he put a couple of small clips on and charged her $60. Flipping dollars !! Was in our basement for 5 minutes max. Will never use again and didn't even want to leave one star but I didn't have that option. read more

Jeremy put a new boiler in and showed me all I needed to know. He also added a liner to my hot water heater. Both items passed HVAC inspection by the city and I was good to go! read more

MY total bill for fixing my air conditioner was 482.00 and after calling to let Kapala know our air conditioner parts were under warranty for 10 years they took 17.00 off for the part for a refund, the rest was for labor, he was at my house start to finish 15 minutes! That was to determine the problem, and unscrew 4 bolts, replace the part, and close it back up. He then came in the house checked the register to make sure cold air was coming out, then wrote up the bill and left. I can't tell you how badly I felt about being totally ripped off. After further discussion she took off another 86.75. Still...seems outrageous what they can charge. My husband also asked if they have any discounts for Vets or seniors and he said I don't do that. Check around people ask for pricing before hand. don't get ripped off! read more

Kapala will try to rip you off in any way they can. Beware!! there are plenty of other heating and cooling services around to use.

Called Kapalla last year for heat and cooling problems, Was told by the service man that our heat system needed parts replaced est $900 + labor and service man refused to check our air unit because it was in a attic accessible only by a ladder, said he was not told it was in a attic and was not prepared to go up there, Needless to say I called someone else Was told problem with furnace was digital display needed to be reprogrammed and the problem with air unit was cracked pvc pipe. Cost $80 ...took all of about 20 minuted to fix. That was year ago and have not had any problems. These people are either extremely dishonest or extremely incompetent. save yourself some time and money and call someone else. read more

paid $20,000 for a complete system in february of 2014. all top end carrier products.....4 zone furnace, heat pump and duct work. i previously had electric baseboard heat in my home. 2 months having everything installed they had to replace the heat pump. by the next fall they had to replace one of the temp sensors and the thermostat. they just recently had to replace the entire control panel, they had to order one and of course they ordered a thermostat instead, had to wait almost another week for the control panel to come in. every time something happens it takes them weeks to diagnose the problem to fix the problem correctly. and come to find out one of the ducts they ran was installed to the incorrect zone. i'm still waiting for them to come out and rig that up somehow so it's working with the correct zone. i would definitely NOT recommend them for anything. they are NEVER on time and from the conversations i've had with them, in my home or on the phone, they do not seem to be knowledgeable at all. after installing the new control panel, system still does not work as it should. heat pump will not shut off :( read more